In-N-Out Burger Reviews & Complaints

In-N-Out Burger reviews and complaints often focus on food quality, order accuracy, long drive-thru lines, service issues, refunds, gift cards and customer service. This page summarizes recurring complaint themes and current support routes so customers can document problems and contact the company directly.

Share your In-N-Out Burger review

In-N-Out Burger is a privately held fast-food chain known for burgers, fries, shakes and drive-thru service. Unlike many national competitors, In-N-Out says its restaurants are not franchised. Complaint themes commonly involve long lines, incorrect or missing items, food temperature or quality, parking and traffic around busy locations, and difficulty resolving a problem after leaving the restaurant.

Public customer feedback commonly mentions long drive-thru waits, crowded parking lots, incorrect orders, missing fries or condiments, food arriving cold, disappointment with portion size or food quality, and store-specific service experiences. These are individual reports and do not establish that every location has the same problems.

In-N-Out locations can generate long vehicle lines during peak periods. Customers who experience traffic, unusually long waits or a service issue should note the restaurant address, date and approximate time. Those details make it easier for customer service to identify the location and visit.

If an order is wrong or incomplete, check the bag before leaving when practical. If the issue is discovered later, keep the receipt and contact the restaurant or In-N-Out Customer Service with the location, visit time and missing or incorrect items.

In-N-Out does not publish a universal restaurant-order refund policy promising a refund in every situation. For a food or service problem, customers should contact the restaurant first when possible, then use In-N-Out Customer Service if the issue remains unresolved. Explain what happened and the resolution you are requesting.

In-N-Out gift cards are sold at participating restaurants and through official company channels. The current gift-card agreement says card sales are final, cards are not redeemable for cash except where required by law, and lost or stolen cards should be reported promptly. Customers can check a balance online, at a restaurant, or by calling 1-888-914-4438. In-N-Out says a replacement for a lost or damaged card may require the original purchase or activation receipt.

In-N-Out does not currently advertise a points-based restaurant rewards program comparable to the loyalty programs offered by many large fast-food chains. Customers should be cautious with unofficial coupon, gift-card or giveaway offers that appear to promise rewards outside In-N-Out’s official channels.

As checked September 17, 2026, the Better Business Bureau headquarters profile for In-N-Out Burgers in Irvine, California showed an F rating and was not BBB accredited. BBB listed 15 complaints and cited failure to respond to two complaints as part of the rating explanation. BBB profiles generally cover a three-year reporting period, and complaint totals should be interpreted in the context of company size and transaction volume.

Trustpilot currently has more than one In-N-Out profile. The profile for locations.in-n-out.com showed 3.6 out of 5 from 68 reviews when checked September 17, 2026, while a separate www.in-n-out.com profile showed 4.0 out of 5 from 23 reviews. Because these are small, unclaimed samples and separate profiles, they should not be treated as representative measures of all In-N-Out customers.

Start with the restaurant if the issue can be resolved there. Keep the receipt, note the store location, date and time, and explain the specific problem. If the store does not resolve it, call Customer Service or submit the official online contact form. For gift-card issues, keep the card and purchase receipt.

For a contact-focused guide, see In-N-Out Burger Customer Service. For headquarters and escalation information, see In-N-Out Burger Corporate Office.

See also McDonald’s reviews and complaints, Whataburger reviews and complaints, Five Guys reviews and complaints, Carl’s Jr. reviews and complaints, and the ZeroStars restaurant reviews category.

If you have experience with an In-N-Out location, share the city and state, what happened, how you contacted the company, and whether the issue was resolved. Do not post full payment card details, gift-card numbers, private employee information or other sensitive data.

-5 Stars: Severe unresolved problem or repeated failure to respond.
-4 Stars: Major order, service or refund issue with poor resolution.
-3 Stars: Significant disappointment with food, wait time or service.
-2 Stars: Below-average experience with a limited resolution.
-1 Star: Minor complaint or isolated service problem.

Use 0 Stars for a mixed or neutral experience without a clear positive or negative overall result.

+1 Star: Slightly positive experience.
+2 Stars: Good experience with some room for improvement.
+3 Stars: Strong overall visit.
+4 Stars: Very good food, service or problem resolution.
+5 Stars: Exceptional experience or customer-service resolution.

Updated September 17, 2026. Public ratings and complaint counts can change. ZeroStars is an independent review and complaint-information site and is not affiliated with In-N-Out Burger, BBB or Trustpilot.