Sam’s Club Reviews & Complaints

Sam’s Club reviews and complaints can help members compare club shopping, online orders, pickup, delivery, membership fees, returns and support. Share a firsthand experience and rate it from −5 to +5; a neutral 0 rating is welcome.

Sam’s Club is a membership warehouse retailer and a division of Walmart Inc. The two businesses have different memberships, stores, websites and customer-service routes. A club purchase, a shipped SamsClub.com order, Curbside Pickup and Delivery from Club may require different records and support.

• Whether the issue involved a club purchase, SamsClub.com shipment, Curbside Pickup, Delivery from Club, membership, Scan & Go or Sam’s Club Credit.
• The approximate transaction date, club city and product category, without publishing private identifiers.
• The price, pickup or delivery window, promotion, return rule or membership benefit you expected.
• Which club, carrier, delivery channel or service team handled the matter and what each said.
• Whether the problem was resolved and which outcome would be fair.

Positive service and successfully resolved problems are useful to other shoppers too. Never publish membership or full order numbers, receipt barcodes, card details, gift-card PINs, passwords, home addresses or prescription information.

Sam’s Club currently lists the regular annual prices as $60 for Club and $120 for Plus, before applicable taxes; limited new-member promotions may be much lower and generally do not apply to renewals. Confirm the rate on the current membership page and the amount shown for your own renewal.

Both levels include club shopping, Scan & Go and free Curbside Pickup. Plus includes additional eligible shipping and Delivery from Club benefits, early shopping access and 2% Sam’s Cash on qualifying purchases, with terms and exclusions. A promotional first year does not establish the renewal price. Sam’s Club’s published terms allow a current-year membership-fee refund if a member is dissatisfied, with restrictions for certain sponsored or third-party memberships and Plus refunds. For immediate cancellation, visit a club Membership Desk; chat and 1-888-746-7726 are also listed options.

Online join and renewal terms may enable annual auto-renewal. Review Membership Settings and any scheduled renewal before the charge date; the published offer advises canceling at least 24 hours before renewal to avoid the next charge.

Prices and inventory can differ by club and purchase channel. Check the selected club, product listing, membership level and final receipt before reporting a checkout discrepancy. The Sam’s Club app supports account access, shopping, pickup and Scan & Go, which lets members scan eligible items while shopping in a club and pay in the app. If a Scan & Go purchase needs review, keep the app receipt and identify the club and transaction time privately with support.

Sam’s Club says Curbside Pickup is free for all members on eligible items. Select Pickup when shopping online or in the app, wait for the ready notice and check in at the selected club. Pickup hours and availability vary by membership level and location. The club may cancel an order that remains uncollected more than 24 hours after its scheduled pickup time.

For a missing or incorrect pickup item, contact the pickup club. If your checked-in order is delayed, the official FAQ directs you to a Curbside Pickup associate or the club’s Membership Desk. An eligible alternate pickup person can be named in the order before collection.

Sam’s Club offers shipped orders and a separate Delivery from Club option for eligible local items. Delivery from Club can offer Express, same-day or next-day slots where available. Plus members currently receive standard delivery free on eligible orders over $50; Club and add-on members have different delivery fees. Confirm the fee, address and time slot at checkout because eligibility and service area vary.

Keep the order confirmation, shipment tracking or delivery notice and any photographs if a package is missing or damaged. Sam’s Club says it can refund or replace an item missing from an online order, subject to availability; pickup order problems should go to the club. A delivery marked complete and a parcel returned to sender are different situations, so give support the actual tracking status.

Sam’s Club’s merchandise satisfaction guarantee covers most purchases but has significant exceptions. Its current returns guide lists most items as returnable at any time; electronics and major appliances within 90 days; commercial heavy equipment and motorsports items within 30 days; and cell phones within 14 days. Gift cards and prepaid cards, tickets, trading cards and collectibles, prescriptions and certain custom-made items are among the no-return categories. Product-specific terms can add restrictions.

In-club purchases can generally be returned to a U.S. club. Most SamsClub.com purchases can be returned to a club or started through online order details, but some online-only products cannot be returned locally; check the product page. Sam’s Club prefers a receipt or printed order and says it will try to process an eligible return without one. It may require all accessories, packaging and promotional items. A manufacturer’s warranty or separately purchased protection plan follows its own terms.

Refund timing depends on the return route and payment method. Sam’s Club says a missing-item refund may take up to five to seven business days. A return shipped back through SamsClub.com can take longer because the package must be transported and processed. Online returns normally credit the original charged account, with alternate refund methods possible when that is unavailable.

Sam’s Club says shipping and delivery charges are refunded when the return results from its error or an item damaged during shipping. Do not assume that a change-of-mind return includes those charges. Save tracking, receipts and any refund confirmation until the credit appears.

Open the order details promptly if you need to cancel an online order. Cancellation may no longer be available after shipment or after the applicable cancellation window; an eligible return can be the next route. Pickup and Delivery from Club orders may allow edits, but changing one fulfillment type to another may require cancellation and a new order.

Sam’s Club says it does not price match competitors. Its Instant Savings offers and Sam’s Cash have separate eligibility rules, dates and exclusions. If a promotion does not apply, keep the offer terms and final receipt, and check whether the item, membership and date qualified. Sam’s Club Credit is a separate financial product; use the card issuer’s account-support route for statements, payments or card disputes.

Gift cards and prepaid cards are generally excluded from merchandise returns. Do not share the number or PIN with a caller, seller or public commenter. If a card appears inactive or an order or charge is unfamiliar, review your purchase history and payment activity, secure your account and contact Sam’s Club through the official site. Contact your bank or card issuer promptly for potentially unauthorized card activity.

For a defective electronic item, distinguish the retailer’s return deadline from a manufacturer’s warranty or an Allstate protection plan. Keep the purchase record and ask which coverage is being applied before sending the product for repair or replacement.

Sam’s Club is a division of Walmart Inc. and operates its own membership clubs and website. A Walmart purchase is not automatically a Sam’s Club purchase, and a Walmart support team may not have access to a Sam’s Club membership or order. Member’s Mark is Sam’s Club’s private brand; its product-support number is listed separately above.

Compare member experiences with Costco reviews, or read reviews of other separate retailers: Walmart, Target and Amazon. Sam’s Club and Walmart share a parent company but maintain distinct stores and services. Browse the Retail Stores & Shopping category.

Official sources checked September 26, 2026. This guide draws on Sam’s Club’s contact page, membership comparison, returns guide, terms and satisfaction guarantees, Curbside Pickup FAQ, Delivery from Club FAQ, missing-item guidance and company profile. Fees, promotions, return restrictions and support processes can change. Customer reviews and ratings are submitted separately by ZeroStars users.

The official member-service number is 1-888-746-7726. For a specific club or pickup problem, contact that club or visit its Membership Desk.

As checked September 26, 2026, regular annual Club and Plus prices are $60 and $120 respectively, before applicable tax. Promotional first-year prices and renewal prices can differ.

Sam’s Club’s current-year membership satisfaction guarantee provides a fee refund to eligible dissatisfied members. Sponsored and third-party memberships and Plus downgrade refunds have specific restrictions. Contact the Membership Desk or member support for your account.

No. Most eligible goods fall under the satisfaction guarantee, while phones have a 14-day window, certain equipment a 30-day window and electronics or major appliances a 90-day window. Some categories are non-returnable.

Most SamsClub.com purchases can be returned to a U.S. club, but item-page exceptions apply. You may also be able to start the return in your account or contact member support.

Contact the pickup club for pickup problems. For an online shipment, use order details or call member support; Sam’s Club says it can refund or replace missing goods when appropriate, with replacement subject to availability.

No. ZeroStars is independent. Posting a review here does not open a service case, cancel a membership or order, submit a return or issue a refund.