Paramount+ Reviews & Complaints

Share your Paramount+ experience on ZeroStars with a rating from −5 to +5, including 0 for a neutral or mixed experience. Explain which plan you used, how you subscribed and what happened when you needed help.

ZeroStars is an independent review website and is not affiliated with Paramount+. Posting here does not contact customer support, cancel a subscription or request a refund.

Paramount+ offers streaming shows, movies, originals and live programming. This page focuses on the U.S. service and customer experiences with subscriptions, advertising, billing, content access and playback.

The official plan comparison currently lists Essential and Premium. Essential is ad-supported. Premium includes broader SHOWTIME access, downloads and a live local CBS stream. Live TV still contains advertising, and plans can include trailers and sponsorship messages.

When reviewing the service, identify your exact plan and whether you subscribed directly or through another company. A complaint about a live CBS broadcast may involve different features from one about an on-demand episode. Avoid assuming that every viewer has the same package or access.

Before signing up for one show or sporting event, check that specific program on the official site. Confirm the season, episode or event you want, the required plan and the devices you expect to use. Save the offer if a particular feature is central to your decision.

Do not treat a title appearing in advertising as proof that every season, episode or live feed is included in your subscription. If the app asks you to upgrade, compare the offer with your current account before buying another plan.

A useful review describes the expectation and the result: for example, the program you intended to watch, the plan you purchased and the message the app displayed. Include whether support explained the restriction or restored access.

Start with the signup receipt and account details. Identify the company that collected the payment, the billing interval, the renewal date and any promotion. A device brand alone does not establish who bills the subscription.

Paramount’s U.S. subscription terms distinguish website subscriptions from app-store and partner arrangements. Website subscriptions are managed through the Paramount+ account; app-store or partner subscriptions use the relevant provider’s management process.

If a charge seems wrong, compare it with the confirmation and ask the billing provider to identify it. Explain whether you are questioning the amount, the renewal date or a possible second subscription. Keep the response and any case number.

When writing publicly, describe the amount and approximate date without posting the full receipt, payment information or account email. Make clear whether the issue was resolved, declined or remains under review.

For a subscription purchased on the Paramount+ website, begin with the account-management area and follow the cancellation controls. Paramount’s subscription terms direct website subscribers to their account and third-party subscribers to their provider’s instructions.

Complete all confirmation steps and save the displayed end date. Do not rely on deleting the app, signing out or posting a complaint as proof that a subscription has ended. If the cancellation controls are missing, check the receipt to confirm where you originally subscribed.

For an Apple-billed subscription, use Apple’s subscription cancellation guide. For a Prime Video add-on, use Amazon’s add-on cancellation instructions. These are separate billing routes; choose the one that matches your purchase.

If another charge appears afterward, provide the cancellation confirmation privately to the billing provider and ask which subscription renewed. Keep cancellation and refund requests separate so the response to each is clear.

Paramount’s terms explain that eligible trials and promotional periods can convert to paid renewals unless canceled before the relevant deadline. Read the offer-specific duration, eligibility and renewal price before accepting it.

Save the signup confirmation and note any change you make during the offer. When questioning a renewal, explain the dates and the terms you believed applied. Ask support for a written explanation rather than assuming an advertised offer applies to an existing subscription.

If you want a refund, state the transaction and reason clearly to the company that billed you. A submitted request does not establish that money will be returned. Apple-billed customers can consult Apple’s refund-request guidance, which says some purchases may be eligible.

Premium’s ad-free description has exceptions: Paramount+ states that live TV has ads and that plans include trailers and sponsorship or similar messages. Seeing a commercial during a live broadcast therefore needs to be assessed differently from an unexpected interruption during an on-demand program.

For an advertising complaint, record the program, plan, viewing date and device. Explain whether the issue was an unexpected commercial, repeated ad playback, excessive volume or a break that would not finish.

If playback stops during an advertisement, note whether the same program works on another supported device. Include the approximate point where it fails so support has something specific to investigate.

Use the Paramount+ Help Center to find the current instructions for your device and error. Record the error message before changing settings. As basic troubleshooting, check app and device updates, restart the app and compare another title or device.

Try to determine whether the issue affects one episode, a live event, a single device or everything you watch. Note the device model, connection type and approximate time. This information can help support distinguish a playback failure from a subscription-access issue.

If the app asks you to subscribe again, check the account email and original purchase route before paying twice. For access included through another membership or package, consult that provider’s activation instructions and confirm the benefit is active.

Describe your own experience with content availability, streaming reliability, advertising, billing, cancellation or support. Positive, negative and mixed reviews are welcome. Explain what led to your rating and whether the company resolved the issue.

Compare experiences with HBO Max, Hulu and Peacock, or browse the Media, Streaming & Entertainment category.

No. Complete cancellation with Paramount+ or the company that bills you. A public review does not change your subscription.

Paramount+ says live TV includes ads, and plans can include trailers and sponsorship messages.

Check the purchase receipt and billing details, then contact the provider that collected the payment.

Identify the device, title or event, approximate time, error message and troubleshooting you tried. Keep account information private.

Official sources checked September 30, 2026. Plans, offers and support instructions may change.