Grubhub Reviews & Complaints

Share your firsthand Grubhub experience and rate it from −5 to +5, including 0. Describe your order, delivery, customer support and the outcome of any problem.

ZeroStars is independent and is not affiliated with Grubhub. Posting here does not contact Grubhub, report an order issue or submit a refund request. Use the official support options below for help with your purchase.

Grubhub lets customers order restaurant delivery and takeout. This page focuses on the customer experience, including tracking, missing food, incorrect orders, damaged deliveries and support.

Check your active order in the Grubhub app. Grubhub’s tracking guidance says you can follow a Grubhub driver’s location after the driver picks up the order.

Keep the original delivery estimate and latest status when asking about a delay. Check whether you selected pickup or delivery, and verify the address and contact details. If the restaurant says it never received an order for which you have a confirmation, contact Grubhub Customer Care.

For preparation or order-status questions, the restaurant’s number may be in your confirmation email. Grubhub’s customer FAQ also directs customers to Customer Care for status help and changes or cancellations.

For an order marked delivered that you cannot find, check the handoff location and ask anyone who may have accepted it. Review any delivery messages or available photo, then report the issue through Grubhub’s order help. Explain whether the entire order is missing or only a specific item.

For wrong items, spills or damaged packaging, photograph the order as received and keep the receipt. List each affected item, quantity and problem. A missing drink, an incorrect entrée and a crushed container need distinct descriptions; avoid assuming who caused the issue.

Grubhub’s published order-adjustment policies explain that support reviews the reported issue, available evidence and other factors when assessing refund requests. They distinguish restaurant-controlled problems from delivery-partner problems. Customers should submit an accurate report rather than expect every issue to produce an automatic refund.

Request a change or cancellation promptly through the help options for your order or Customer Care. Ask whether the request can still be carried out and whether a charge or refund applies. Keep the confirmation before assuming the order has stopped or placing a replacement order.

For a purchase placed through Grubhub, start your refund request with Grubhub’s payments and refund help. You can raise an order issue as the customer; this is different from a parcel carrier’s sender-only claim process. A restaurant may help clarify preparation or item details, while Grubhub support can review the platform order and payment issue.

If support approves a refund or credit, retain the response and check its amount, payment destination and any conditions. Ask for clarification if the remedy differs from what you requested. Do not assume a new order will be free or that a driver can approve compensation.

The Grubhub Guarantee includes an on-time delivery program for eligible late orders. Its terms describe perks redeemable on a future order, with restrictions and expiration rules. A future-order perk is different from returning money to your original payment method. Check the current eligibility rules and claim options for your order.

Use the review form below to give a firsthand rating from −5 to +5, including 0. Include what happened, how support responded and whether the issue was resolved. Distinguish restaurant preparation, delivery and Grubhub support, and keep private information out of your review.

Compare related experiences through DoorDash reviews and Uber Eats reviews, or browse the Shipping & Delivery category.

Use the affected order’s help options or contact Customer Care. Name the missing item and quantity, and retain the receipt and any photographs relevant to the problem.

The on-time program describes a perk for a future order. Read the offer’s terms and ask support separately about any refund you are requesting for the original purchase.

The restaurant can help with preparation and order-status questions. For a Grubhub order issue, cancellation or payment resolution, document the request through Grubhub Customer Care. If you ordered directly from a restaurant, start with the business that took your order and payment.

No. Submit your support request through Grubhub. A ZeroStars review is public feedback and does not open a case or request a refund from the company.