Favor Delivery Reviews & Complaints

Share your firsthand Favor Delivery reviews and complaints, from ordering and delivery to billing and customer support. Rate your experience from −5 to +5, including 0 for a neutral or mixed experience.

ZeroStars is independent and is not affiliated with Favor Delivery. Posting here does not contact Favor, request a refund, or submit a claim. For help with an order, use Favor’s official support options below.

Favor Delivery provides restaurant, grocery, and everyday-item delivery in Texas. Its delivery drivers are called Runners, and Favor is part of the H-E-B family. Available merchants and products depend on your delivery address.

Check the Favor app for order-status updates and enable push notifications. For an active delivery, use the phone or message icon beside your Runner’s name on the order screen. Favor’s order-help instructions distinguish active deliveries from orders already marked delivered.

If an order is late, compare the latest status with the estimate you originally received. Ask whether the Runner is waiting at the restaurant, shopping, or traveling to your address. Clear apartment numbers, gate instructions, and a reachable phone number can help resolve an access problem. Save relevant messages if you later need support to review what happened.

Once an order is marked delivered, open its order screen and tap the question mark to contact Favor Support. Describe whether the entire delivery is missing, a particular item is absent, the wrong item arrived, or something spilled or was damaged.

Before reporting a missing delivery, check your selected address and the expected drop-off location. For an item problem, compare what arrived with the receipt and any substitution messages. Useful evidence includes the order date, merchant name, affected item and quantity, and clear photographs of the packaging and contents. These are practical documentation suggestions, not a guarantee that Favor will approve a particular remedy.

If someone else placed the order, ask that account holder to raise the issue through their order history. If you purchased through a merchant’s own checkout, start with the seller shown on your receipt to establish who handles the payment and refund request. A recipient can describe what arrived; the purchasing account holder may need to supply the transaction record.

To check cancellation availability, tap the question mark on the order screen and look for Cancel this Favor. Favor’s cancellation guidance says the option depends on the delivery stage and that fees may apply after a restaurant accepts or prepares an order. Read any fee notice before confirming. If the option is missing, contact support about your situation rather than assuming a message to the Runner canceled the purchase.

When seeking a refund, identify the specific charge and explain the requested resolution. Ask support to clarify whether any adjustment is a refund or account credit and what amount it covers. Keep the response and case details. Do not assume that reporting an issue automatically reverses the entire order total.

A pending authorization can also look like a second charge. Favor’s Help Center explains that an estimated authorization precedes the final payment. Compare the final receipt with posted transactions before reporting a duplicate payment.

Describe what you ordered, what happened, how support responded, and whether the issue was resolved. Include both positive and negative details where relevant, and avoid publishing private addresses, phone numbers, payment information, or order identifiers. Choose a score from −5 to +5, including 0.

Explore related pages for DoorDash, Uber Eats, and Grubhub, or browse the Shipping & Delivery category.

Check the address and drop-off area, then use the question mark on the delivered order’s screen to contact Favor Support. Explain what you checked and include any relevant delivery messages.

Check the cancellation option and fee notice in the app. Availability depends on the order’s progress, and cancellation is not necessarily free.

The Runner contact options are useful for an active delivery. Direct a refund request for a completed Favor order to Favor Support through that order, with your receipt and a description of the problem.

No. Reviews here share experiences with other readers. Contact Favor separately for order assistance or a refund request.