These are user-submitted experiences and opinions. Publication does not mean ZeroStars has independently verified each account.
Customer experience
-5 on the −5 to +5 scale
Disappointing Foundation and Refused Refund
FaceLove Cosmetics, I am very disappointed with the foundation I purchased from FaceLove Cosmetics. The product did absolutely nothing for my skin and failed to deliver the radiance or glow I was expecting. To make matters worse, the company refused to refund my money when I expressed my dissatisfaction with the product. I feel that this foundation was a complete waste of money, and the lack of customer service made the experience even more frustrating. Based on my experience, I would not recommend purchasing from FaceLove Cosmetics.
JD · October 15, 2026
Make your experience count
Editorial information
About FaceLove
Editorial information by Eric Strand, founder and publisher of ZeroStars. This guidance is separate from user-submitted customer reviews. Dated figures in this guidance are historical snapshots; the header shows the current published rating. Expand a topic to read more.
Original illustration for reviewing purchase and return terms, not an official FaceLove product photograph or evidence of cosmetic results.
Overview
FaceLove reviews and complaints should be matched to the website on the receipt. This guide concerns facelove-cosmetics.com, whose legal page identifies Facelove Cosmetics LLC. ZeroStars has not independently verified its corporate registration or common ownership with similarly named sites.
Quick answer: Before opening or returning a product, ask which terms apply to your order. FaceLove’s mascara advertorial describes a trial guarantee, while its general return policy excludes opened or used products.
The Guarantee and Return Policy Differ
The Everlove mascara advertorial says a buyer who tries the product can seek a full refund within 30 days of purchase. The return policy instead gives 30 days after delivery and requires unused, unopened goods. Both the product-use condition and the starting date differ.
Get an order-specific answer: Save the offer shown when you ordered and ask support, in writing, which guarantee and deadline cover your purchase. This observed mismatch does not establish your eligibility or a legal finding.
How the Published Return Process Works
Contact support@facelove-cosmetics.com with the order number, reason and relevant photographs. The policy requires authorization and tracked, insured return shipping. It states a five-day send-back requirement after authorization in its damaged/incorrect-item section and an original-payment refund within 15 business days after receipt and inspection. Confirm your deadline in the written instructions.
Ordinary return postage is the customer’s responsibility. For company-error cases, the policy describes a shipping-offset voucher; do not assume that means a prepaid label. The legal page explicitly excludes returns to the registered Sheridan, Wyoming address.
Wait for the return destination: Obtain the authorization number, address, packing instructions and cost arrangements before mailing anything. Keep photographs of what you send and its tracking record.
Recent Accounts Include Problems and Resolutions
Five selected accounts on the facelove-cosmetics.com Trustpilot profile were rechecked October 12. Angela Ayer describes an undelivered order placed September 27, and Jo Traveller reports difficulty corresponding about an unopened-product return, with an October 3 experience date.
Sandy Marotte reports receiving a replacement, Joan Huston says product/shipping concerns were resolved, and Christine Leist describes accepting full store credit after dissatisfaction with a foundation stick. Credit is different from a cash refund. These five distinct accounts describe apparently separate purchase/support episodes; none was independently verified. Reviews from other seller domains are not included.
Keep the Product and Remedy Clear
Specify whether your order involved mascara, foundation or another item. For a missing package, preserve the tracking history and delivery-address evidence. For a product concern, distinguish the condition on arrival from what happened after opening. Save any proposed replacement, partial refund or credit offer, including whether acceptance closes the request.
Share Your Experience
Describe your product or service, contact dates, requested remedy and actual outcome. Tell readers whether the issue is pending, resolved or partly resolved, and update your review when the outcome changes. Remove order numbers, addresses, account details and payment information. Use the −5 to +5 scale to rate your own experience.
Sources checked October 12, 2026. ZeroStars is independent of FaceLove. Customer accounts are allegations or reported outcomes, not independently verified transactions or product tests.
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