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Costway Reviews & Complaints
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Editorial information
About Costway
Editorial information by Eric Strand, founder and publisher of ZeroStars. This guidance is separate from user-submitted customer reviews. Dated figures in this guidance are historical snapshots; the header shows the current published rating. Expand a topic to read more.
Overview
Costway reviews and complaints can involve delivery, product condition, returns and customer support. This guide explains the current high-chair recall, how it differs from an older Babyjoy recall, and where to take an ordinary order problem.
ZeroStars is independent and is not affiliated with Costway. A review here does not open a support request or recall claim.
Quick answer: Identify the product and the seller before choosing a support route. Keep recall requests separate from ordinary returns, and get written confirmation of the remedy offered for your purchase.
October 22, 2026 high-chair recall: CPSC says affected convertible chairs lack a passive restraint, creating entrapment and fall hazards. Stop using an affected chair and contact Costway for a free replacement. Read recall 27-040 and view the official identification photographs.
Which Costway High-Chair Recall Covers Your Purchase?
| Notice | Product and published remedy |
|---|---|
| October 22, 2026 — 27-040 | Convertible high chairs that become a table-and-chair set. Replacement. |
| February 27, 2025 — 25-166 | Different Babyjoy high chairs. Refund. See Costway’s older Babyjoy notice. |
The 2026 notice covers about 3,332 units and reports no incidents or injuries. It lists several color combinations and says the products have no tracking information. Match the official pictures and description; the brand name alone does not establish coverage.
For the current replacement, provide a receipt or product photograph. Costway supplies a prepaid return label and ships the replacement after receiving the chair. The notice lists recall@costway.com and 844-242-1885, Monday–Friday, 9 a.m.–5 p.m. PT.
The older Babyjoy page is dated February 27, 2025 and concerns collapsible chairs with adjustable height and recline, including models BB5656PI, BB5656BE and BB5656GR. Its refund instructions should not be substituted for the newer replacement process. If uncertain, send support your purchase information and ask which notice applies before arranging a return.
Ordinary Returns, Damage and Missing Deliveries
Costway’s ordinary return policy allows requests within 30 days of delivery for eligible unused, unassembled items with original packaging and accessories. Exclusions apply. It distinguishes buyer-remorse shipping costs from verified defective or misdescribed products and recommends prompt damage reporting.
Use the order’s return-request route or customer support to obtain instructions and a label. Ask whether shipping or packaging deductions apply. Do not treat these ordinary conditions as the rules for the specific CPSC recall.
Keep a simple record: Save the order confirmation, delivery evidence, photos, support response and tracking. Record separately when a remedy is offered, when a return arrives and when a refund or replacement is actually received.
What Selected Customer Reviews Show
Four displayed US profiles on Costway’s Trustpilot page illustrate different experiences. Lower displayed dates were October 20 for a website-popups complaint, October 21 for praise of product and service, October 22 for a review awaiting delivery, and October 13 for another awaiting an order. The last two gave positive ratings, which do not establish completed delivery.
Costway said it would pass the website feedback to the relevant team; a completed fix was not shown. These four profiles are not four authenticated people or verified distinct incidents. We inspected no firsthand account about the recalled chairs. The selected sample does not establish a new complaint surge or represent every buyer.
Share Your Costway Review
Explain what you bought, which seller handled the order, the issue and the actual outcome. If a recall is involved, name the notice rather than posting private claim documents. Browse more retail reviews.
Checked October 23, 2026 against the official notices, Costway support and return pages, and selected customer records linked above. Recalled-unit totals are not complaint counts or ZeroStars ratings.
Editorial contact information
Contact Details
Contact the company directly for help with your account. ZeroStars is an independent review site.
Costway Customer Support
For ordinary orders, use the official contact page. It lists 213-401-2666, advertised as available around the clock, plus chat and email options. It also lists 844-242-1885 with different general-service hours: Monday–Friday, 8 a.m.–4 p.m. PST. The recall hours above are specifically those published by CPSC. We have not tested response times.
Have your order number, purchase email, seller name and tracking details ready. If you ordered through a marketplace, start from that order record so the seller and transaction can be identified correctly. Keep these details in private support messages.
Editorial guidance
Frequently asked questions
Costway FAQs
Does the recall include every Costway high chair?
Use the description and photographs in the relevant official notice. Do not decide from the brand name or this guide’s illustrative graphic alone.
Should I use a normal return request for a recalled chair?
Identify the applicable recall first, then follow its contact and remedy instructions. Ask support to identify the recall number in its response.
What should I do if my order has not arrived?
Send the seller the order and tracking details, ask what the carrier record shows and request a written next step. Mark the outcome as pending until delivery or another remedy is confirmed.
Can I leave a positive or neutral Costway review?
Yes. Share your own purchase and support experience and choose any rating from −5 to +5, including neutral 0.
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