Crumbl Reviews & Complaints

Crumbl reviews and complaints can involve cookies and desserts, pickup, delivery, app orders, rewards or the response to a problem. This page covers the bakery brand at crumblcookies.com. Include the store location, visit date and order method so readers understand which experience you are describing.

ZeroStars is independent and is not affiliated with Crumbl. A review here does not contact the store, open a support ticket or request a refund.

Selected Trustpilot reviews checked October 26, 2026, show varied experiences. Kiwi described difficulty changing an account phone number and recovering rewards. S. Michael or Rebecca Turner described a pickup order that staff could not find and a refund that required a manager. Dan praised past visits to an Evansville location but criticized a later interaction about an extra box. Ignacio Climent Merino posted a positive assessment of the cookies.

These are the reviewers’ accounts, not independently verified transactions or a representative survey. For your own review, distinguish taste preferences from missing items, the wrong order or a support problem. Explain what you expected, what you received and how the store responded. Include a successful replacement or helpful service when relevant.

Crumbl’s support FAQ directs customers whose desserts do not look right to their local store for a resolution. The public FAQ reviewed does not establish a guaranteed cash refund for every complaint. Ask the store what it can offer for your specific order and whether a manager needs to authorize the remedy.

Before leaving a pickup location, compare the box with the order if practical. For delivery, retain the order confirmation and take clear photographs promptly if something is missing or damaged. Record the item name and quantity rather than describing only the whole order as wrong.

The official rewards page says Crumbs expire a year after they are earned and directs customers to Customer Assist when Crumbs are missing. It also distinguishes purchases through Crumbl’s own services from orders made through other delivery services. Check the current rules for your purchase channel before assuming an order qualifies.

For missing rewards or an account access problem, keep the purchase date, receipt and a screenshot showing the issue. Describe whether you can sign in and whether your contact details changed. Provide account information only through the official support channel; do not post verification codes or gift card numbers in a public review.

A gift card balance, a voucher and earned Crumbs are different things. Identify which one is affected when asking for help. If support offers a voucher after an order problem, check its conditions rather than assuming it is a refund of the original payment.

1. Name the store, date and order channel.
2. Identify the item and explain the specific issue with your order or service.
3. Tell support what resolution you are requesting and provide the relevant receipt or photos.
4. Record the response and follow up on the same case if the promised remedy does not arrive.