Little Giant Ladder Reviews & Complaints

Stop using a recalled Little Giant ladder until you follow the official recall instructions and request the repair kit. The November 5, 2026 CPSC recall, number 27-067, concerns ladders with Rapid Locks that can retract when the locks are not fully engaged. A replacement or refund is conditional; it is not the first remedy promised to every owner.

This page concerns Little Giant Ladder Systems, LLC, of Springville, Utah. It separates official recall information from owner reviews. It does not assign an editorial rating or claim to measure how often customers experience a problem.

CPSC identifies about 3,662,000 ladders sold from December 2015 through October 2026. The listed models are Adjustable Fortress 2.0, Conquest 2.0, Dark Horse 2.0, Epic, King Kombo XT, Leveler, MegaLite, MegaLite+, Multi, Quantum and Vector.

The notice describes black or orange Rapid Locks on the ladder legs. Only ladders without an orange rectangular “QC” sticker on the rail above one of the locks are included. Check the brand/model markings and compare your ladder with the official identification photos in the CPSC notice. Do not decide from the brand name alone; ask Little Giant if identification is uncertain.

Little Giant’s recall notice describes this sequence:

1. Stop use and request the kit. Review the official instructions. The kit supplies warning labels and instructions about checking lock engagement and maintaining the locks.
2. Follow the company’s directions. If a lock still does not function properly after the specified lubrication, contact Little Giant for evaluation. Do not improvise a repair or continue using a malfunctioning ladder.
3. Ask about the remedy after evaluation. If the lock remains faulty, the company offers a same/equivalent-model replacement or a refund. The refund can be depreciated according to purchase date; the notice allows full purchase price for ladders purchased within the preceding 12 months.

Use the Rapid Lock recall portal linked by Little Giant or call its recall line at 866-201-9069. The portal requires JavaScript. If you cannot use it, use the telephone route. CPSC and the company publish different calling hours; check the current notice before relying on a schedule.

CPSC reports that the company received 25 retraction reports, including 19 injury reports, and 39 reports of locks not working properly. Those categories should not be added into a count of distinct victims. The notice supports the recall guidance; it does not establish a representative customer-satisfaction rating or verify that any particular owner has received a kit, replacement or refund.

Keep the model information, purchase date or receipt, request confirmation and correspondence. Record when the kit arrives, whether evaluation is requested, the remedy offered and whether a replacement arrives or refund actually posts. An offer or “processing” message is different from a completed remedy.

When sharing an experience below, identify the model and approximate timeline, and distinguish a purchase, ordinary warranty issue and recall request. Positive, neutral, mixed, resolved and unresolved experiences are welcome. Remove addresses, serial numbers, payment details and private case information from public documents. Posting here does not open a Little Giant claim.