Sharper Image Fire Pit Reviews & Complaints

Sharper Image fire pit reviews and complaints need to identify the exact product. This guide covers the Allstar-imported Sharper Image Tabletop Fire Pits and Tabletop Infinity Fire Pits in the November 12, 2026 US recall. Stop using an affected unit and follow the recall registration process for a full refund.

The CPSC notice, recall 27-082, describes escaping ignited liquid and flame-jetting hazards. About 265,000 units are affected. CPSC says the firm received four reports resulting in four burn injuries. Those are reported incidents, not a count of reviews submitted here.

Match your item to the official notice’s photographs and labels: a “77” logo, base lot sticker, and a round black CHINA sticker with a five-digit code, KS-CY or KS-FC, and a YYYY-MM-DD date. The tabletop version has a concrete cylinder and removable lid; the Infinity version has a steel base and glass panels.

Save photographs of your own product and packaging before starting a claim. If identification is uncertain, ask the recall team to confirm the model. This notice should not be generalized to all Sharper Image merchandise or every tabletop fire pit.

CPSC directs owners to Allstar’s recall registration portal, mark the unit “RECALLED – DO NOT USE,” and submit three photographs following its instructions. Wait for registration confirmation before disposal. Remaining fuel requires handling under local hazardous-waste rules.

Read the current portal instructions before marking or discarding anything. Do not improvise disassembly or refuel the product to demonstrate a problem. A claim submission and a completed refund are different outcomes.

The official recall lists 1-855-215-5032, Monday–Friday, 9 a.m.–5 p.m. Eastern, and allstarmarketing6861@sedgwick.com. The Allstar Marketing Group website is the other route named in the notice; look for its Fire Pit Safety Recall link.

If you cannot complete the portal, use the recall-specific phone or email and describe the stage where you are stuck. Ask whether your registration was received before submitting duplicates. Keep a dated record of replies and any promised payment date.

We verified these routes against the CPSC notice but did not submit a claim, test a phone response or authenticate a buyer’s refund. Ordinary retailer return deadlines should not be substituted for the recall instructions.

Identify the tabletop or Infinity product, purchase channel, approximate dates and support outcome. Explain whether your claim is awaiting identification, registration confirmation or payment, or whether the refund arrived. Positive, neutral, mixed, resolved and unresolved experiences are welcome.

Select your own rating from −5 to +5, including neutral 0, in the form below. Do not publish claim numbers, addresses, payment details or unredacted correspondence. Posting a review does not register your product with Allstar.