Chick-fil-A Reviews & Complaints

Chick-fil-A reviews and complaints cover chicken sandwiches, nuggets, waffle fries, meal prices, drive-thru waits, incorrect orders, restaurant service, mobile ordering, Chick-fil-A One rewards, delivery, catering, gift cards and refunds.

Many customers praise Chick-fil-A for friendly employees, popular menu items, clean restaurants and an efficient drive-thru experience. Other customers report missing food, cold meals, higher prices, long waits, app problems, unavailable rewards and difficulty obtaining a refund or follow-up from a restaurant.

Because most Chick-fil-A restaurants are independently operated by local Owner-Operators, experiences and complaint resolution can vary considerably by location.

Most Chick-fil-A restaurants are independently owned and operated by franchised Owner-Operators. Chick-fil-A says most Operators oversee only one restaurant and take an active role in its daily operations.

This structure affects how complaints are handled:

• Food and order problems usually begin with the restaurant that prepared the order.
• Local employee or manager concerns generally require the restaurant’s Owner-Operator.
• Refunds for app or online pickup orders are normally handled by the selected restaurant.
• Chick-fil-A One account and technical problems can be reported through Chick-fil-A CARES.
• Third-party delivery disputes may need to be handled by DoorDash, Uber Eats, Grubhub or another delivery company.

A complaint about one restaurant should not automatically be treated as representative of every Chick-fil-A location.

Friendly and Courteous Employees

Chick-fil-A is widely associated with friendly restaurant service. Positive reviewers frequently recognize employees who were polite, attentive and willing to correct a problem.

Service quality can vary by location, staffing and time of day. A positive review is especially helpful when it explains what an employee or manager did to improve the experience without exposing the person’s private information.

Chicken Sandwiches and Nuggets

Many customers consistently praise Chick-fil-A’s original and spicy chicken sandwiches, grilled chicken, nuggets and Chick-n-Strips. Other popular products include breakfast biscuits, mac and cheese, salads and milkshakes.

Waffle Fries and Sauces

Waffle fries and Chick-fil-A sauces are frequently mentioned in favorable reviews. Customers often have strong preferences about fry temperature, crispness and whether enough sauce was included with the order.

Drive-Thru Organization

Positive reviews often mention employees taking orders outside, directing traffic and moving a large drive-thru line efficiently. Some restaurants use multiple lanes and outdoor payment or delivery stations during busy periods.

Restaurant Cleanliness

Customers sometimes praise clean dining rooms, restrooms, tables and play areas. Cleanliness can be especially important to families dining with children.

Mobile Ordering and Rewards

The Chick-fil-A App allows customers to order ahead, select a pickup method, earn points and redeem Chick-fil-A One rewards. When the selected restaurant, inventory and pickup process work correctly, mobile ordering can reduce time spent at the register.

Catering

Chick-fil-A catering is popular for meetings, parties, school activities and community events. Positive catering reviews mention accurate tray counts, organized pickup and food being ready at the requested time.

Public reviews contain individual customer opinions and allegations. They do not prove that every restaurant or customer will have the same experience.

High Menu Prices

Some customers feel that Chick-fil-A meals, sandwiches, salads, sides and beverages have become too expensive. Prices may differ by restaurant, market and ordering method.

Delivery prices can be higher than pickup prices before service fees, taxes and tips are added. Review the item prices and complete total before submitting an app or delivery order.

Long Drive-Thru and Pickup Waits

Although Chick-fil-A is known for organized drive-thru service, reviewers sometimes describe waits of 15 minutes or longer during breakfast, lunch, dinner and promotional periods.

Mobile ordering does not guarantee immediate pickup. A restaurant may be processing drive-thru, counter, catering and delivery orders simultaneously.

Incorrect Orders and Missing Items

Common complaints involve:

• The wrong sandwich or entrée
• Missing fries, nuggets or drinks
• Missing sauces, dressings or utensils
• Incorrect sandwich customizations
• The wrong size meal or beverage
• Items missing from a family or catering order

Check the bag before leaving when practical. For a large order, compare each item with the receipt before driving away.

Cold, Soggy or Poorly Prepared Food

Some reviewers report cold waffle fries, dry chicken, soggy sandwiches, overcooked nuggets or meals that appeared to have been waiting before pickup.

Take a photograph and contact the restaurant promptly. Preserving the receipt and packaging can help the restaurant identify the order and preparation time.

Small Portions

Customers sometimes complain about smaller chicken portions, partially filled fry containers, small beverages or serving sizes that did not appear consistent with a previous visit.

Portions can vary because food is prepared by individual restaurant teams. A photograph beside the container can help document the concern.

Restaurant Service and Manager Follow-Up

While many customers praise Chick-fil-A employees, other reviewers describe an unhelpful response, dismissive interaction or a promised manager call that never arrived.

Record when the restaurant was contacted, the manager or department involved and what follow-up was promised. Avoid publishing an employee’s full name, work schedule or other private information.

Cleanliness and Restaurant Conditions

Complaints can involve dirty tables, overflowing trash, unavailable restrooms, unsanitary condiment areas or poorly maintained play spaces.

Notify the manager while the condition can still be observed. Serious sanitation concerns may also be reported to the local health department.

Chick-fil-A App Problems

App complaints include:

• Login or password problems
• Orders submitted to the wrong restaurant
• Payment errors or duplicate authorizations
• An order not appearing in transaction history
• Unavailable menu items after payment
• Difficulty loading or using a Chick-fil-A One balance
• Technical errors during checkout

Before trying the purchase again, check the order history and bank account to determine whether the first transaction was completed. Save screenshots of any error.

Missing Chick-fil-A One Points

Customers may report that points did not appear because the app was not scanned, the account was not attached to the order or a transaction did not process correctly.

A missed transaction can be submitted through the account transaction history. Chick-fil-A states that the receipt is required, the request must generally be made within 30 days and only a limited number of missed transactions can be added to an account.

Reward and Promotional Offer Problems

Some reviews concern rewards that disappeared, expired, would not load or could not be redeemed at the selected restaurant. Availability, expiration dates and qualifying menu items can vary by offer.

Take a screenshot showing the reward, expiration date and error before contacting support.

Refund Delays

Customers sometimes expect Chick-fil-A corporate support to issue an immediate refund. Chick-fil-A states that refunds for app or online pickup orders are generally handled by the restaurant where the order was placed.

Once a monetary refund is processed, the time required to appear in the account depends on the customer’s bank or card issuer.

Delivery Complaints

Delivery complaints may involve missing food, cold meals, late arrival, an incorrect address, unavailable items or difficulty determining whether the restaurant or delivery company should issue the refund.

The correct support route depends on where the order was placed:

• Chick-fil-A Delivery: Begin with the Chick-fil-A restaurant that prepared the order.
• DoorDash order placed in DoorDash: Contact DoorDash through the DoorDash app.
• DoorDash order placed through the Chick-fil-A App: Chick-fil-A directs customers to DoorDash at 1-833-430-1315.
• Uber Eats, Grubhub or another platform: Contact the service that processed the order and payment.

Gift Card and Chick-fil-A One Balance Problems

Gift card complaints may concern activation, missing funds, an unreadable card, unauthorized use or a balance that disappeared after transfer to the app.

Chick-fil-A gift cards do not expire and do not have inactivity or service fees. Once a physical or electronic gift card balance is transferred into a Chick-fil-A One Digital Gift Card, the value is accessed through the app rather than the original card.

Call 1-888-232-1864 to check a physical or electronic gift card balance. Keep the purchase and activation receipts because replacement of a lost, damaged or stolen card may depend on proof of purchase.

Sunday Closures

Chick-fil-A restaurants are generally closed on Sundays. Some customer complaints involve forgetting the closure or wanting Sunday service.

Holiday, airport, campus and special-location schedules may differ, so verify the specific restaurant’s hours before traveling.

When checked in September 2026, the Chick-fil-A Trustpilot profile displayed a score of 2.7 based on 673 reviews.

Trustpilot’s summary identified mixed experiences involving food quality, employees and service. Recurring negative themes included cold food, missing products, incorrect orders and long waits. Positive reviews praised friendly employees, popular menu items and good restaurant experiences.

Trustpilot also stated that Chick-fil-A had not invited customers to leave reviews, so the submissions may not represent the company’s complete customer base. Review scores and totals can change.

1. Identify the responsible restaurant. Record the complete location, restaurant number or address.
2. Save the order information. Keep the receipt, order number, date, approximate time and ordering method.
3. Document the problem. Take photographs of incorrect food, packaging, receipt details or restaurant conditions when relevant.
4. Start with the restaurant. Ask the manager to correct an incorrect order, food-quality problem or same-day service issue.
5. State the requested resolution. Explain whether you want a remake, missing product, refund, account correction, reward adjustment or management follow-up.
6. Use digital recovery when eligible. For an app or online order placed within the preceding 24 hours, sign in, open Transaction History, select the order and report the problem.
7. Contact Chick-fil-A CARES. Call 1-866-232-2040 or use the official feedback form.
8. Save the case information. Keep the submission confirmation, representative notes and any promised response date.
9. Follow up with the Owner-Operator. Ask for local review when the complaint concerns restaurant service, management or employees.
10. Use another authority when appropriate. Food-safety concerns may be reported to the local health department, while an unresolved payment-card error may require the card issuer.

For an order placed through the Chick-fil-A App or website:

• Contact the restaurant that received and prepared the order.
• If the order was placed within the past 24 hours, check Transaction History for a digital recovery option.
• Keep the receipt, app confirmation and photographs of missing or incorrect products.
• Request a clear resolution, such as a remake, item credit or monetary refund.
• If a refund is approved, allow the processing time required by the bank or card issuer.

Recovery options can vary and may be determined by the individual restaurant. For third-party delivery, contact the delivery platform responsible for the transaction.

For suspected contamination, a foreign object, undercooked food, an allergen concern or possible foodborne illness:

• Stop consuming the item.
• Keep the receipt, packaging and remaining food when safe to do so.
• Take photographs of the product and identifying labels.
• Contact the restaurant manager and Chick-fil-A CARES.
• Seek appropriate medical assistance for a serious reaction or illness.
• Report significant sanitation or food-safety concerns to the local health department.

Chick-fil-A publishes nutrition, ingredient and allergen information. The company cautions that ingredients can vary and that shared cooking and preparation areas mean it cannot guarantee that restaurant food is completely free from allergens.

Most restaurant Team Members work for the local franchised Owner-Operator rather than Chick-fil-A, Inc. Questions involving restaurant employment, schedules, payroll, tax forms, hiring or local management should generally begin with the restaurant’s Operator.

Applicants should contact the location where they applied. Corporate Support Center employment opportunities follow a separate process through Chick-fil-A’s official careers website.

A useful Chick-fil-A review should include:

• The restaurant city, state or address
• The approximate date and time
• Whether the order was placed at the counter, drive-thru, app, catering system or delivery platform
• The items ordered
• Whether anything was missing, incorrect, cold or poorly prepared
• How long the order took
• Whether a manager or Owner-Operator was contacted
• Whether Chick-fil-A CARES issued a case number
• What resolution was requested
• Whether the restaurant ultimately corrected the problem
• What Chick-fil-A did well or could improve

Describe personal observations accurately. Do not accuse an identifiable employee of illegal conduct without verified evidence, and do not publish private employee or customer information.

Chick-fil-A competes with KFC, Popeyes, Raising Cane’s, Wingstop, McDonald’s and other quick-service restaurants. Important comparison factors include:

• Food quality and consistency
• Meal and delivery prices
• Drive-thru speed
• Order accuracy
• Restaurant cleanliness
• Mobile ordering and rewards
• Refund procedures
• Customer-service follow-up
• Local restaurant availability and hours

Readers comparing restaurant experiences can review KFC complaints and reviews, Chipotle reviews and complaints and Starbucks reviews and complaints.

Zero Stars uses a color-coded rating scale from -5 stars to +5 stars. Consider food quality, price, order accuracy, speed, cleanliness, employee service and final complaint resolution.

Compare customer experiences with McDonald’s reviews and complaints and other restaurant chains on ZeroStars.

Chick-fil-A is a popular quick-service chicken restaurant known for chicken sandwiches, nuggets, waffle fries, mobile ordering and customer hospitality. Many customers praise its food, friendly employees and organized restaurants.

Recurring complaints involve rising prices, drive-thru waits, incorrect or missing items, cold food, app problems, rewards, delivery and refunds. Because most restaurants are operated by local Owner-Operators, the fastest solution to a food or order complaint usually begins with the restaurant involved.

If the problem remains unresolved, contact Chick-fil-A CARES at 1-866-232-2040 or use the official feedback form. Save the receipt, order details, photographs and case information so the restaurant or support team can investigate.

Join the conversation below. Read Chick-fil-A reviews, ask questions and share your restaurant, app, delivery or customer-service experience.

Information reviewed and updated September 2026. ZeroStars.org is an independent review platform and is not affiliated with Chick-fil-A, Inc. Menu items, prices, restaurant ownership, hours, rewards, support procedures and contact information can change. Verify current information directly through Chick-fil-A or the restaurant involved.

Call 1-866-232-2040. Chick-fil-A lists customer-support hours as Monday through Saturday, 9:00 a.m. to 10:00 p.m. ET.

Contact the restaurant manager or Owner-Operator first. If the problem remains unresolved, submit the official feedback form or call Chick-fil-A CARES at 1-866-232-2040.

Chick-fil-A’s Support Center and headquarters is located at 5200 Buffington Road, Atlanta, GA 30349.

Andrew Truett Cathy is the Chief Executive Officer of Chick-fil-A, Inc.

Contact the restaurant where the order was placed. Orders made within the preceding 24 hours may qualify for digital recovery through the account’s Transaction History.

Contact the restaurant promptly with the receipt or mobile-order number. If the issue cannot be resolved locally, use Chick-fil-A CARES.

Sign in to the account, open Transactions or Transaction History and select the missed-transaction option. A readable receipt is required, and Chick-fil-A generally requires submission within 30 days.

Call the automated gift card system at 1-888-232-1864 or ask a participating restaurant to check the balance.

No. Chick-fil-A’s gift card terms state that its cards do not expire and are not subject to inactivity or service fees.

Chick-fil-A restaurants are generally closed on Sundays. Check the restaurant locator for local and holiday hours.

No. Zero Stars is an independent review website and is not affiliated with Chick-fil-A, Inc. It cannot change an order, issue a refund, restore rewards or contact a restaurant on a customer’s behalf.