The Range Reviews & Complaints

The Range reviews and complaints commonly concern delivery delays, damaged furniture, refunds, Marketplace sellers and difficulty contacting customer service. Other shoppers praise the retailer’s prices, product selection and helpful store employees. This updated review examines current customer feedback, store experiences, return terms and independent ratings.

Our assessment: The Range is an established UK and Ireland retailer, but the available customer feedback is sharply divided.

• ZeroStars rating: -3.4 stars based on 34 published reviews as of August 18, 2026.
• Trustpilot rating: Approximately 3.4 out of 5 based on more than 301,000 reviews.
• Positive feedback: Affordable products, extensive selection, easy ordering and helpful individual store employees.
• Recurring complaints: Missing or delayed orders, damaged products, refund delays, furniture problems and difficulty reaching effective support.
• Marketplace consideration: Some online products are supplied by third-party Range Plus Partners with different return procedures.

The ZeroStars sample is considerably smaller and more negative than Trustpilot’s. Neither rating should be treated as a guarantee of what every shopper will experience.

• Confirm whether the product is sold by The Range or a Range Plus Marketplace Partner.
• Save the product description, seller’s name, price and estimated delivery date.
• Check the dimensions, materials and assembly requirements.
• Read the product-specific return and collection conditions.
• Determine whether the item can be returned to a local store.
• Check whether a change-of-mind return or collection fee applies.
• Inspect delivered products promptly and photograph any damage or missing parts.
• Keep order confirmations, tracking details and customer-service correspondence.

As of August 18, 2026, The Range has 34 published ZeroStars reviews and an overall rating of -3.4 stars.

The current reviews provide a predominantly negative picture, although several customers report positive or mixed experiences. ZeroStars uses a scale from -5 to +5, so its rating cannot be directly compared with a conventional one-to-five-star rating.

Positive Customer Feedback

Positive and mixed reviews of The Range commonly mention:

• Reasonable prices and acceptable value for money;
• A broad selection of furniture, home and garden products;
• Orders that arrived successfully and in good condition;
• Helpful individual store employees;
• Straightforward in-store purchases; and
• Products that met the customer’s expectations.

Most Common The Range Complaints

Recurring complaints submitted to ZeroStars involve:

• Delayed or missing deliveries: Customers describe orders being rescheduled, failing to arrive or being marked as delivered when they could not locate the parcel.
• Refund problems: Reviewers report repeated contacts, lengthy waits or uncertainty about when a refund would be issued.
• Customer-service difficulties: Some customers describe automated responses, chat systems and difficulty reaching someone able to resolve the issue.
• Damaged or faulty products: Complaints mention scratched, rusty, incomplete, broken or otherwise defective products.
• Furniture problems: Sofas, beds, chairs, mirrors and garden furniture appear in complaints involving quality, delivery, assembly and returns.
• Marketplace confusion: Some reviewers say they did not initially understand that a third-party seller was supplying their order.
• Store-specific experiences: Reviews include complaints about staff interactions, store conditions and unsuccessful attempts to escalate problems.

These are reported customer experiences. They do not establish that every product, store or order will produce the same result.

On August 18, 2026, Trustpilot displayed approximately 301,897 reviews for The Range and an overall rating of 3.4 out of 5.

The displayed distribution was approximately:

• Five stars: 54%
• Four stars: 7%
• Three stars: 6%
• Two stars: 6%
• One star: 27%

Positive Trustpilot reviews frequently mention value, ordering, delivery, product quality and helpful employees. Negative feedback commonly discusses damaged products, missing components, split or delayed deliveries, refunds and customer support.

The Range Trustpilot reviews and ZeroStars reviews should be considered separately because the platforms use different rating scales and have substantially different sample sizes. Visit the current The Range Trustpilot profile for the latest figures.

Whether The Range is a good choice may depend on the product, individual store and method of fulfilment.

An ordinary in-store purchase may present fewer uncertainties because the customer can inspect the product before paying. Additional caution may be appropriate when purchasing:

• Large furniture that is expensive or difficult to return;
• Made-to-order products;
• Items requiring extensive assembly;
• Products sold by a Marketplace Partner;
• Garden furniture exposed to weather;
• Products with lengthy delivery estimates; or
• Items required before a particular date.

For larger purchases, examine reviews of the exact product rather than relying entirely on ratings for the company as a whole.

Searches for The Range shop complaints may refer either to a particular branch or the online store. Local store feedback is useful because staffing, stock, parking, collection facilities and store conditions can differ between locations.

Locations frequently appearing in customer searches include:

• Loudwater: Unit E, Knaves Beech Business Centre, Loudwater, High Wycombe, Buckinghamshire HP10 9QR;
• Drogheda: Drogheda Retail Park, Donore Road, Rathmullan, Drogheda, County Meath A92 V189;
• Lisburn: Unit 1A, Sprucefield Park, Lisburn, County Antrim BT27 5UQ;
• Sligo;
• Sheffield;
• Neath; and
• Frome.

A review of one branch should not automatically be attributed to every Range store. Use the official The Range Store Finder to confirm current addresses, opening hours, telephone numbers and facilities.

Google reviews may also provide branch-specific customer feedback. Confirm that the Google listing matches the exact location you intend to visit.

Furniture deserves careful research because delivery, assembly and return costs can be substantial. Current ZeroStars complaints involving furniture mention:

• Sofas or beds that did not arrive by the expected date;
• Furniture delivered with missing or mismatched components;
• Scratches, rust, damaged packaging or other condition problems;
• Difficulty arranging collection;
• Large products that could not be returned to a store; and
• Return or collection charges associated with Marketplace products.

Before Ordering Furniture

1. Confirm who sells and dispatches the product.
2. Measure the room, entrances, hallways and stairs.
3. Check whether the item is made to order.
4. Read the delivery and product-specific return conditions.
5. Determine who pays for collection if you change your mind.
6. Save photographs and a copy of the product description.
7. Inspect all components before beginning assembly.
8. Photograph damaged packaging, defects and missing pieces.

Garden furniture appears repeatedly in current customer feedback. Complaints involve delayed delivery, damaged or mismatched components, deterioration and difficulty receiving assistance after purchase.

Before purchasing a patio set, outdoor sofa, gazebo, fire pit or other garden product:

• Read reviews for the exact model;
• Check the materials and weather-resistance instructions;
• Confirm whether covers or protected winter storage are recommended;
• Review the guarantee or warranty information;
• Keep the order confirmation and assembly instructions; and
• Report missing, damaged or mismatched components promptly.

Some products on The Range website are sold and dispatched by outside businesses described as Range Plus or Marketplace Partners.

For these purchases, the sales contract may be with the partner rather than directly with The Range. The partner may be responsible for approving the cancellation, return or refund, even when the customer begins the support process through The Range.

The seller distinction can affect:

• Whether the item can be returned to a Range store;
• Where the return must be sent;
• Whether the return requires authorization;
• Whether a collection or return fee applies;
• Who processes the refund; and
• How the complaint is investigated.

Save the partner’s name and product page before ordering. Range Plus Partner products generally cannot be returned directly to a Range store.

Delivery is one of the most consistent complaint themes in the current ZeroStars reviews. Reported problems include:

• Repeatedly changing delivery dates;
• Orders or individual parcels that did not arrive;
• Items shown as delivered but not located;
• Different parts of an order arriving separately;
• Damaged packaging or products;
• Problems communicating with a courier; and
• Uncertainty about whether The Range, the partner or courier was handling the complaint.

What to Do When a Range Order Is Missing

1. Check whether the products have separate tracking numbers.
2. Review the complete tracking history and any delivery photograph.
3. Check entrances, designated safe places and immediate neighbours.
4. Save screenshots of any delivery status you dispute.
5. Contact The Range through the official order-support route.
6. Provide the order number, seller, product and expected delivery date.
7. Request a written case or reference number.
8. Keep copies of chats, emails and promised resolution dates.

The Range asks customers to contact Customer Care if an order has not arrived within 14 working days after the dispatch confirmation so that a courier investigation can be opened.

The applicable return process depends on where the product was purchased, who sold it and why it is being returned.

Online Change-of-Mind Returns

The Range’s current policy says qualifying online products should be unused and that customers must notify the company within 14 days of receipt when changing their mind. A return or collection fee may apply.

Most small products sold directly by The Range can be returned to a store with the delivery note. Large furniture and appliances generally cannot be returned in store.

Range Plus Partner Returns

Products sold by Range Plus Partners must generally be returned directly to the partner after receiving authorization. These products cannot normally be returned to a Range store, and a change-of-mind return fee may apply.

Review the official Range Plus Partner return instructions before posting or arranging collection.

Faulty, Damaged or Misdescribed Products

A retailer’s change-of-mind policy does not remove applicable consumer rights. UK customers may be entitled to a refund, repair or replacement when goods are faulty, not as described or not fit for purpose.

When reporting a problem:

• Explain the defect clearly;
• State when it was purchased and discovered;
• Provide photographs or video where useful;
• Keep proof of purchase;
• State the resolution you are requesting; and
• Do not dispose of the product unless instructed to do so.

Consult the current The Range returns policy and GOV.UK returns and refund guidance for current information.

The official contact system provides issue-specific support forms, help articles, chat and store-feedback routes.

1. Visit the official The Range Contact page.
2. Select whether the complaint concerns an online order, partner order, store, website or app.
3. Include the complete order number and seller’s name.
4. Explain what happened in chronological order.
5. Attach photographs, tracking evidence and relevant screenshots.
6. State the resolution you want.
7. Request a written response and case number.
8. Follow up in writing if a promised response date passes.

For a store complaint, identify the exact branch and approximate date and time. The official store finder provides current branch details.

Have you purchased furniture, garden products, home furnishings or another item from The Range? Share your firsthand experience below.

A helpful review should include:

• The store or website used;
• The approximate purchase date;
• The type of product ordered;
• Whether The Range or a Marketplace Partner sold it;
• The expected and actual delivery dates;
• The condition of the product;
• What happened when support was contacted;
• Whether a replacement, return or refund was requested; and
• How the matter was ultimately resolved.

Do not publish order numbers, tracking codes, card information, private addresses or employee contact details.

Use the ZeroStars scale to rate your complete experience:

• 🔴 -5 Stars: Severe problems or an extremely negative experience
• 🟠 0 Stars: A neutral, mixed or inconclusive experience
• 🟢 +5 Stars: An exceptionally positive experience

Consider the product, price, ordering process, delivery, store service and handling of any complaint when selecting your rating.

This The Range reviews and complaints page was updated on August 18, 2026. Review totals, average ratings, store information, company policies and external ratings may change after publication.

ZeroStars is an independent review website and is not affiliated with, endorsed by or operated by The Range or CDS (Superstores International) Limited. Reviews reflect the opinions and reported experiences of individual contributors.

This page provides general consumer information and is not legal advice. Return policies and consumer rights can depend on the product, seller, purchase method, location and individual circumstances.

Scroll down to leave your rating and review of The Range.

Social media may help draw attention to a problem, but customers should use the official contact or order-support system for delivery, refund and return complaints. Do not publish an order number, address, telephone number or payment information in a Facebook comment or public message.

Use the official store finder to identify the exact branch, then review feedback for that specific location. The Range Google reviews can be useful for store-level experiences, but check that the listing corresponds to the correct address.

The Range says an order may be cancelled before it has been dispatched by contacting Customer Care. Once it has been dispatched, the customer will generally need to receive it and follow the applicable return process.

Range Plus or Marketplace Partner products generally cannot be returned to a physical Range store. Contact support for authorization and follow the partner’s return instructions.

The company says refunds for returned products are normally processed after the item reaches the appropriate return location. Processing and bank posting times can differ. Keep proof of delivery and follow up if the stated timeframe passes.