Aspen Dental Reviews & Complaints

Aspen Dental, My employer recently changed insurance companies, so I needed to find a new dentist. Aspen Dental was nearby and accepted my insurance, so I scheduled an appointment for a routine cleaning. I hadn't been to the dentist since the pandemic, so I expected to have some cavities, plaque buildup, and possibly other dental issues that needed attention. I was prepared for some additional treatment and expenses, but I was not prepared for what happened during my visit. First, I was taken for X-rays, then moved to another room for additional X-rays. After that, I was placed in a room where the television was loudly broadcasting disturbing scenes of war. They took my blood pressure, which was understandably elevated by that point. The hygienist came in and asked questions about my brushing and flossing habits. Almost immediately, she began listing treatments and products I supposedly needed, including a cancer screening, an electric toothbrush, a water-flossing system, gum treatments, medications, removal of my permanent retainer, Invisalign, and months of appointments to correct my jaw alignment and bite. None of the costs were explained. Everything was presented as though these treatments were already decided. When the dentist arrived, the list grew even longer. I was told I had deep gum pockets, deteriorating bone, receding gums, and two teeth that had been ground down. I was also told I would need three extensive treatment visits, additional medications, and follow-up appointments every three months for the rest of my life. All of this happened before anyone even discussed the routine cleaning I had originally scheduled. I knew my teeth probably needed attention, and I was prepared to hear some bad news. However, the entire experience felt more like an aggressive sales presentation than a dental appointment. Having worked in retail for years, I recognize sales tactics, and I became increasingly uncomfortable with how everything was being presented. Next, I was taken to an insurance specialist who informed me that most of the recommended treatments would not be covered by my insurance. When I expressed concern about the cost, she immediately began pushing a payment plan. I repeatedly asked which treatments were medically necessary and which were simply recommendations. After removing the approximately $300 toothbrush and water-flossing system, along with certain medications and orthodontic treatments, the estimate was still around $3,000, not including future follow-up appointments. I declined to proceed, paid $40 for the cancer screening, and left without receiving the routine cleaning I had scheduled. To be fair, Aspen Dental may have been correct about some or even all of my dental problems. I may need treatment for my gums, cavities, bite alignment, or other issues. My complaint isn't necessarily about the diagnoses themselves. It's about how everything was handled. There was very little explanation, no meaningful discussion about treatment priorities, and no clear communication about costs until I was presented with an overwhelming bill. I felt pressured to agree to expensive procedures without being given enough information to make an informed decision. Dental care should focus on patients' health, comfort, and understanding of their treatment options. Instead, my experience at Aspen Dental felt like a series of sales pitches designed to maximize what I would spend. I left feeling overwhelmed, frustrated, and disappointed. I will not be returning to Aspen Dental. I would rather find a dentist who takes the time to explain my dental needs, discuss reasonable treatment options, and put patient care ahead of sales.

Aspen Dental, I would not recommend Aspen Dental based on my experience. I believe customers should carefully review their insurance coverage, billing statements, and any charges submitted on their behalf. I paid in full for my bottom dentures. At my third follow-up visit, I was told that my insurance had denied a claim and that I owed an additional $612. I showed the office my Explanation of Benefits from my insurance company, which stated that I did not owe that amount. Despite this, I was told I could not continue receiving care unless the additional charge was paid. I was also disappointed with the quality and price of the dentures and had concerns about whether warranty issues would be addressed. Based on my experience, I would recommend carefully reviewing all charges and insurance information before proceeding with treatment. I personally would choose a family dental practice rather than a large corporate practice in the future.

Aspen Dental, I prepaid in full for dentures at Aspen Dental, but after I picked them up, I was billed again. I am very frustrated and concerned about being charged twice for treatment that I understood had already been paid for. The dentures themselves have also been extremely uncomfortable. They cause me to gag, and the lower denture digs into the bottom of my mouth. When I tried to address my concerns, I felt that I was not treated respectfully and that my complaints were dismissed. I am very disappointed with both the quality of the dentures and the way the billing issue was handled. I believe Aspen Dental should review my account, explain the additional charges, and address the problems with the fit of my dentures.

Aspen Dental, I went to Aspen Dental in Greeneville, Tennessee, for dentures. During my consultation, I was told that everything had to be paid in full before any treatment would be done. The treatment plan was explained to me, and I was scheduled with an oral surgeon in Johnson City to have my upper teeth removed. A temporary upper denture was placed after surgery. I continued going to my appointments for the rest of the treatment, including work on my lower teeth. I eventually reached what I understood to be the final appointment for a fitting and to have my permanent dentures completed. At that point, the woman at the front desk told me I still had a balance of $2,880. That was almost two years ago, and I still have a temporary lower denture. I have repeatedly asked for help, but the situation has not been resolved. This has affected my ability to eat properly, and I have lost a significant amount of weight. I am extremely disappointed that after all this time, I still do not have the permanent dentures I expected.

Aspen Dental,In December 2023, I went to the Aspen Dental location in Lake Wales, Florida, for dental treatment just before Christmas. During my visit, 19 teeth were removed at one time. I found the experience extremely traumatic and was shaking badly afterward. I also believe my gums were injured during the procedure. I was later billed more than $6,000. I was under the impression that the procedures had been approved by my insurance, but afterward I learned that my insurance company had not authorized them. I also never received the dentures I expected as part of my treatment. The entire experience had a major impact on me physically, emotionally, and financially. When the account was later sent to collections, I explained what had happened and the financial hardship I was experiencing. I have not heard anything further about the account in approximately two years. I remain deeply disappointed with the treatment, billing, and overall handling of my case.

My experience with Aspen Dental in Perrysburg, Ohio became far more than a simple disagreement over a dental bill.
I prepaid for treatment using CareCredit, along with payments from my dental insurance. On December 9, 2025, I had 10 lower teeth extracted, alveoloplasty, and an upper molar extracted. I received immediate dentures and was supposed to receive follow-up care as part of that treatment.
On January 12, 2026, I returned for a scheduled reline while I was still having problems after the extractions. Instead of receiving the care I expected, I was told I had to pay an additional $612 for two alveoloplasty charges. I disputed the amount because my Delta Dental information indicated those charges were not supposed to be billed to me. I was told, essentially, that regardless of what Delta said, I owed the money. I would not pay a charge I believed I did not owe, and the reline was not performed and care was denied.
I contacted Delta Dental that same day. Delta confirmed that I was not responsible for those charges. The next day, I went to an independent dentist, who documented the bony spicules/spurs I was experiencing. One large spur remained until January 27.
What happened afterward concerned me even more.
I began obtaining and comparing my records. I ultimately received multiple versions of records and account information. I found entries that, in my view, did not accurately reflect what actually occurred. For example, one record showed “Reline Included With Immediate Dentures” with a January 12 completion date even though the reline was not performed that day. Later versions of the records were not identical to the version I originally received. I also found other discrepancies involving dates, providers, procedures and documentation.
This is why I strongly recommend that patients obtain their records immediately and preserve every version they receive. Do not assume that a later copy will necessarily be identical to an earlier one. Save your treatment plans, ledgers, EOBs, emails, letters, envelopes, screenshots and financing statements. Compare them line by line.
My permanent/enhanced denture had also been prepaid but was never delivered. After I pursued the matter, $1,490 was ultimately refunded to CareCredit for that undelivered denture.
I filed complaints and provided documentation to appropriate entities, including Delta Dental and the Ohio State Dental Board. This was not something I resolved with one telephone call or one complaint. I had to repeatedly obtain documents, compare records, track payments and credits, preserve different versions of records, and challenge information that did not match what I personally experienced and it is still not resolved.
One of the most important things I learned is that a patient should never assume that because a dental office says a balance is owed, the amount is necessarily correct. Check the treatment plan. Check the procedure codes. Check the ledger. Check the insurance EOB. Check what the financing company actually paid and what it actually received back. And save everything.
I also learned that when something happens that does not seem right, document it right then. Take the screenshot. Download the document. Save the email. Photograph the problem. Write down what happened and the date. Something that seems insignificant at the time may become extremely important later.
My experience required an extraordinary amount of time and effort just to understand what had happened with my own treatment, billing and records. No patient should have to become an investigator simply to determine what treatment was performed, what was billed, what insurance paid, what financing paid, what was refunded, and whether the medical record accurately reflects what actually occurred.
My advice to other patients is simple: do not blindly trust a treatment estimate, bill, ledger, insurance claim, financing balance—or even a single copy of your records. Obtain the underlying documentation yourself, preserve it, compare it, and ask questions when the pieces do not match.

The dentist made my immediate in a hurry. As soon as they did my impressions and bite I told the girl it didn\'t feel right. Boy was I right. I got horse teeth. I\'m 7 weeks from eday and still can\'t kiss my husband cause I can\'t pucker my lips. They refuse to remake them. Told me I wasn\'t entitled to the money back guarantee. The dentist refused to seee or grind some of the denture down that\'s abnormally affected my speech. Regional manager Josh lycans was zero help. He sent me right back to the same rude ass people who lied to my face about these teeth looking good. They\'re the only ones who think that for sure. Going to call my states dentistry board and attorney general. Do not recommend!

I went to Aspen Dental on March 1st to get upper and lower bridge removed and the teeth under. About a month later April 18 they did follow up and gave me antibiotics but it got worse to the point of pus on my gums I called and practicly begged them to see me again and they told me they were waiting on insurance but I had already paid 2800$ so they hung up on me and also my gums company. I had no other choice to get another opinion with Dental Plus they told me it was so infected I needed to get it done within 2 weeks or it could get into my blood stream so she sent me to another oral surgeon in Fort Wayne, Indiana I had to pay him another’ 2000$ to get the mistake fixed it healed within two weeks Aspen Dental did not accept my 3,888. Discount from my insurance company so the total bill was 5900$ and still sent another bill for 1900$ my insurance company said I only owed the provider 3756$ that minus my 2800& was not 1900$. They left a sliver of a bone in my gum and that’s one reason it was not healing and also there was no warning about the prolia shot so as it is they owe me money. They would never admit to it and told it was normal to have infection for 3 months so I went through 3 months of pain and infection my other surgery was June 17 this was in Warsaw Indiana. All they want is their money they don’t care about the patient the Dr called me the day after my surgery and asked how I was doing. That’s the difference I will spread the word because this happens all over the United States with them and most of them have the same story

Had an infected tooth that had a porcelain crown, face was swollen and extremely painful, only dentist with an opening was Aspen, so I went there. They took their dear sweet time putting me through the full arsenal of painful xrays, then had the hygienist do the whole poking thing with numbers, then she & dentist told me I needed a deep cleaning... I reminded them I was there for the infected tooth. They did send a prescription script for antibiotic, but told me they would have to send me a financial estimate with options for treatment and talk to me the next day. After a sleepless night of ice packs & warm salt rinsing, I waited for the promised email & call, which never came, so I finally called them. The person promising the email/call wasn\'t even there. The person who answered was extremely rude, said they didn\'t think I was coming back, then sent me an email with over $28k in treatment costs, and then told me it would be next month before they could work on the infected tooth. The girl on the phone was rude from beginning to end. So I went to an unrelated oral surgeon instead, got it dealt with the next day. Meanwhile, a person at the oral surgeon (a customer) told me to run far away from Aspen, and gave me her story. I looked online, saw so many horror stories. And of course I\'m NOT spending $28k on their supposed treatments! I\'ll never set foot in there again, ended up being a terrible experience! I\'m now seeing a private dentist practice (not corporate affiliated), am happy so far, and NO, they did NOT quote $28k of services needed, not even the deep cleaning, very reasonable both at the front desk and in the back chair. Lesson learned.

They lied on the dental work I needed to be done. They lied on the cost to repair what they said was wrong. I had two great instances. I believed them when they said an upper denture would be my best way to go. I bought the best one they had which came with the first denture while you heal then your denture after all the swelling and healing is done. My appointment was a nightmare. The Dr slipped jamming a tool into my jaw. We had to stop until the pain went away a good 30 min or so. Now my jaw on that side is constantly sore. We get done. Everything I think is good. My first check up I tell the Dr the denture feels loose like it\'s bending or flexing. She said everything was fine couple more appointment. It\'s getting worse and I\'m being told I\'m stupid I don\'t know what I\'m talking about. That was my last appointment. I went to a new dentist who stated my denture didn\'t fit and when he saw my mouth he was shocked at how big the holes were. They had removed the bone between the teeth that had been pulled. My pallet was flat. He would try to make one that I might be able to use. While waiting. Aspens denture flexed for the last time and broke into 3 pieces. My new denture didn\'t fit. My mouth had shrunk. I would no longer have a pallet a denture would fit. When the New dentist got my x-rays shock hit again. There was no reason to pull my teeth. I did not have all the bad teeth they said. It was unnecessary. And they removed so much bone implants were not an option. I started looking for an oral surgeon. I finally found one. He gave me 50/50chance it would work because how little bone there was. We did 6 bone graphs. And finally we got enough for 6 posts. And a permanent metal bar to get a denture to fit in my mouth. And my insurance didn\'t cover it. Because of the severe damage Aspen did to my mouth it cost out of picker just over $31.000. When I was putting my complaints up. They asked me to come in the office to talk. I did. They wanted to know how to fix it. When I said cover the damage. The asked if I was sure they caused it. Yup you pulled the teeth. I could go on. They broke me.We cashed out our retirement. They shouldn\'t get away with this. Calll. Email me I have photos from when I was there I took photos. I have my records. I have not just my complaint on the Dr but other on the same Dr. Photo I\'m sending is me before.

I went to the Aspen Dental office in Mt. Airy, NC. I was treated like dirt after I had teeth extracted on bottom. Even before I got out of the chair. They destroyed 4 sockets in front. I have 2 bones growing out of my gum on one side and I bone on the other side. The denture they gave me was to big and bulky I can\'t wear it. Oh and I was told I had to pay $640 before the percedure on top of the 3k my insurance paid. When I asked why, I was told my insurance company wouldn\'t pay for all of the cost of the denture. About 1 1/2 week I got my insurance summary and my denture was paid for by them and more than $640. The office manager is rude and obnoxious after she gets your money. Please go anywhere but Aspen Dental. If you go there, be prepared to get taken for a ride financially and emotionally. I am now faced with more financial problems because I have to go get my mouth fixed.

Aspen dental is not in business to help people that are on a fixed income with no insurance. They get people into the office by telling people that the 1st visit is free. They take alot of X-rays then have you sit some where . Then it\'s to the dentist chair . Then they look at your teeth . They say oh you need this you need that. You need a deep cleaning you need this mouth wash . Then they sit you back out in the lobby area . Then call you back to see the dentist. The doctor looks at the teeth and start calling out numbers to the other person in the room with you then there is a list of things wrong with your teeth. I only had one tooth ache . Then we went to the front office . That\'s when they drop a Huge number at you that you need to pay after they advertise the 1st visit is free . Oh I forgot. I spent 5 plus hours in their office and got scammed out money I didn\'t have