Aspen Dental Reviews, Complaints and Patient Experiences
Aspen Dental is a national dental-care brand with more than 1,100 branded practices offering examinations, cleanings, fillings, extractions, dentures, implants, root canals and other dental services. This page examines Aspen Dental reviews and complaints involving treatment plans, dentures, billing, insurance, financing, refunds, follow-up care and patient communication.
Quick Verdict: Aspen Dental is an established dental-care network, but the patient experiences currently published on ZeroStars are predominantly negative. The most frequent complaints involve dentures that allegedly did not fit or function properly, costly or disputed treatment plans, payment before work was completed, insurance and financing questions, delayed refunds, unresolved pain or infection concerns and difficulty obtaining corrective care.
Aspen Dental Reviews and Complaints
As of July 21, 2026, ZeroStars has 33 published Aspen Dental reviews and an overall rating of -3.3 stars.
The current sample is strongly negative. However, Aspen Dental includes more than 1,100 independently owned branded practices, so one office or dentist’s performance should not automatically be attributed to every Aspen Dental location.
Most Common Aspen Dental Complaints on ZeroStars
The recurring themes in the published ZeroStars reviews include:
- Denture fit and function: Reviewers describe dentures as crooked, oversized, painful, unfinished or difficult to use while eating.
- Treatment-plan disagreements: Some patients say they were advised to undergo extensive extractions, deep cleaning, root canals, implants or other care that another dentist later evaluated differently.
- Payment before treatment: Several reviewers report that substantial amounts were charged to a card or financing account before treatment was finished.
- Insurance and billing questions: Reviews describe confusion about insurance payments, discounts, balances and services billed to both an insurer and financing account.
- Refund delays: Patients report waiting for refunds after canceling treatment or receiving care elsewhere.
- Pain, infection or corrective treatment: Some reviewers say they sought treatment from another dentist or oral surgeon after continuing pain, infection or healing problems.
- Scheduling and communication: Reviewers mention changed appointments, unavailable providers, long waits, unanswered questions and difficulty obtaining follow-up care.
- Pressure to approve treatment or financing: Some patients say they felt rushed or pressured while discussing expensive treatment plans.
These themes summarize individual reviews submitted to ZeroStars. They are not independent findings that every alleged event occurred exactly as described.
Are Aspen Dental Offices Independently Owned?
Aspen Dental states that its branded dental practices are independently owned and operated by licensed dentists. Aspen Dental Management, Inc. provides administrative, marketing and other business-support services to the network.
This structure can affect where a complaint should be directed:
- Clinical treatment concerns should generally begin with the treating dentist and local practice.
- Appointment, estimate and local billing questions should usually begin with the office where the care was provided.
- Network-level customer-service or unresolved billing issues can also be submitted through Aspen Dental’s central support channels.
- Professional-conduct concerns may be reported to the state dental board that licenses the treating dentist.
- Third-party financing disputes may require separate contact with the lender named on the account agreement or credit report.
When leaving a review, identify the specific Aspen Dental location and treating provider when known. Avoid presenting an experience at one independently owned practice as proof about every office in the network.
Aspen Dental Treatment Plan Complaints
Several current ZeroStars reviews describe treatment plans that patients considered unexpectedly extensive or expensive. Some reviewers say they visited for one painful tooth but were advised to approve additional procedures involving cleaning, extractions, dentures, root canals, crowns or periodontal care.
A treatment recommendation is not necessarily improper merely because it is expensive or broader than the patient expected. However, patients should understand the diagnosis, alternatives, urgency, risks and cost before agreeing to irreversible care.
Questions to Ask Before Accepting a Treatment Plan
- What condition was diagnosed?
- Which X-rays, photographs or examination findings support the diagnosis?
- Which treatment is urgent, and which treatment can safely wait?
- What could happen if the treatment is delayed?
- Are less invasive alternatives available?
- Which services are preventive, restorative or cosmetic?
- Who will perform each procedure?
- Will a specialist be required?
- What will insurance likely pay?
- What is the estimated patient responsibility?
- What amount must be paid or financed before treatment begins?
- What happens financially if the treatment plan changes?
Ask for the complete treatment plan and estimate in writing. Aspen Dental’s current Peace of Mind Promise says the local practice will provide a detailed written cost estimate before treatment.
Should You Get a Second Opinion?
A second opinion can be especially valuable before irreversible or high-cost treatment, including:
- Removing multiple teeth;
- Full or partial dentures;
- Dental implants;
- Extensive bone grafting;
- Multiple root canals or crowns;
- Full-mouth periodontal treatment;
- Major changes to an existing denture or bridge; or
- A treatment plan that differs greatly from previous dental advice.
Obtaining a second opinion does not prove that the original dentist was wrong. It allows the patient to compare diagnoses, treatment alternatives, costs and provider experience before proceeding.
Second-Opinion Checklist
- Request copies of the examination notes and treatment plan.
- Request electronic copies of X-rays and scans.
- Avoid telling the second dentist what conclusion to reach.
- Ask the second dentist to explain the findings independently.
- Compare which procedures are considered urgent.
- Compare total cost rather than only the monthly payment.
- Ask which procedures can be completed in stages.
- Do not cancel emergency treatment solely because of an online review.
Aspen Dental Denture Reviews and Complaints
Denture fit and performance are among the most frequent concerns in the current ZeroStars reviews. Patients describe:
- Dentures that felt too large or bulky;
- Bottom dentures that appeared crooked;
- Difficulty chewing or eating;
- Sharp or painful areas;
- Repeated adjustment visits;
- Temporary dentures that never fit comfortably;
- Unfinished treatment; and
- Disagreement over whether the denture could be corrected or replaced.
Some adjustment can be expected when receiving new dentures, particularly after extractions and healing. Persistent pain, sores, poor retention, an uneven bite or inability to eat should be reported promptly to the treating dentist.
Protect Yourself During Denture Treatment
- Confirm whether the treatment includes temporary and permanent dentures.
- Ask how many adjustments are included.
- Request the written denture warranty.
- Confirm whether relines are included and for how long.
- Ask what happens if the practice closes or the treating dentist leaves.
- Keep copies of shade, tooth-selection and design approvals.
- Report painful pressure points promptly.
- Document each adjustment and the result.
A denture warranty may address manufacturing or fit adjustments, but it does not replace the need for an individualized clinical evaluation.
Aspen Dental Implant Complaints
Dental implants can involve several distinct stages, including extraction, bone grafting, healing, placement of implant posts, placement of temporary teeth and completion of the final restoration.
Before financing or paying for implant treatment, ask for a written breakdown identifying:
- Extractions;
- Bone grafting;
- Imaging;
- Sedation;
- Number of implant posts;
- Temporary restoration;
- Final restoration;
- Follow-up visits;
- Warranty coverage; and
- What happens if the patient is later determined not to be a candidate.
Do not rely only on a headline price or monthly-payment amount. Confirm what is and is not included in the complete course of treatment.
Aspen Dental Billing and Insurance Complaints
Several ZeroStars reviewers describe confusion involving insurance payments, patient balances, treatment estimates, CareCredit charges and bills received after cancellation.
A dental treatment estimate is not always the same as the insurer’s final explanation of benefits. Differences can result from:
- Deductibles;
- Annual maximums;
- Waiting periods;
- Frequency limitations;
- Out-of-network fees;
- Non-covered services;
- Alternative-benefit provisions;
- Downgraded benefits;
- Services completed differently from the original estimate; or
- Insurance claims that remain pending or were denied.
How to Audit an Aspen Dental Bill
- Request an itemized account ledger from the local practice.
- Request the complete written treatment plan.
- Match each procedure code with the date of service.
- Compare the ledger with every insurance explanation of benefits.
- Confirm which payments came from you, your insurer or a lender.
- Identify services that were authorized but never completed.
- Ask whether unused funds remain as a credit.
- Request a written explanation of every disputed balance.
- Save all receipts, emails and financing statements.
A payment to a third-party lender and a payment to the dental practice are related but separate transactions. Ask both organizations to explain how the financed amount was disbursed, credited, refunded or adjusted.
Aspen Dental Financing Complaints
Aspen Dental currently promotes financing through third-party providers. Depending on the location and applicant, these may include CareCredit, Fortiva Retail Credit, Proceed Finance, HFD or American First Finance.
A financing account is a loan or credit agreement. It may continue to require payment even while the patient disputes treatment with the dental office unless the lender approves a credit, reversal or formal dispute.
Before Signing a Dental Financing Agreement
- Identify the lender.
- Confirm the total amount financed.
- Review the annual percentage rate.
- Check whether an introductory rate can expire.
- Review deferred-interest terms carefully.
- Confirm the monthly payment and loan term.
- Ask when the dental office will receive the funds.
- Ask how canceled or incomplete treatment will be credited.
- Do not sign blank or incomplete forms.
- Keep a complete copy of every document.
When disputing financed treatment, contact both the local practice and the lender in writing. Continue monitoring payment deadlines while the dispute is reviewed.
Aspen Dental Refund Complaints
Refund disputes can arise when treatment is canceled, modified, transferred to another provider or not completed.
How to Request a Refund
- Request an updated itemized ledger.
- Identify the services completed and not completed.
- State the exact refund amount you believe is due.
- Include proof of payment and insurance statements.
- Ask whether the refund will go to you, your insurer or the financing company.
- Request the expected processing date.
- Ask for written confirmation when the credit is issued.
- Verify that the lender or card issuer actually receives it.
Do not assume that canceling future appointments automatically cancels a loan or financing account. Confirm each cancellation separately.
Requesting Aspen Dental Records and X-Rays
Patients generally have the right to access copies of their dental records and X-rays, subject to applicable federal and state rules and reasonable cost-based fees.
Useful records can include:
- Examination notes;
- X-rays and scans;
- Periodontal charting;
- Treatment plans;
- Consent forms;
- Prescriptions;
- Procedure notes;
- Laboratory prescriptions;
- Referral records;
- Itemized account ledgers; and
- Insurance claims.
Submit the records request in writing and specify whether the records should be sent to you or another dental provider. Verify the destination email address before authorizing transmission.
Review Aspen Dental patient resources.
What to Do After a Dental Treatment Problem
Contact the treating office promptly if you experience unexpected pain, swelling, bleeding, difficulty chewing, a denture injury, a broken restoration or another post-treatment concern.
- Describe the symptoms and when they began.
- Ask whether you need an urgent evaluation.
- Follow the written post-treatment instructions.
- Photograph visible swelling or appliance damage when appropriate.
- Keep a list of calls, prescriptions and appointments.
- Request a copy of the clinical records.
- Seek another qualified provider when a second opinion is needed.
Call 911 or seek emergency medical care for trouble breathing, uncontrolled bleeding, severe facial swelling, loss of consciousness or another potentially life-threatening emergency.
Online reviews cannot diagnose an infection or determine whether a particular treatment was appropriate.
How to Complain to Aspen Dental
Step 1: Contact the Local Practice
Aspen Dental’s official contact guidance says appointment changes, treatment questions and bill inquiries should begin with the office where the patient received care.
Ask for:
- The office manager;
- The treating dentist;
- The dentist-owner or managing clinical director;
- An itemized ledger;
- The treatment plan;
- The clinical records; and
- A written response to the requested resolution.
Step 2: Contact Aspen Dental Customer Service
- Customer service: 1-844-277-3611
- Billing and payments: 1-833-902-4848
- General appointment line: 1-800-277-3633
- Email: customerservice@aspendental.com
- Official contact page: Contact Aspen Dental
Step 3: Contact the Appropriate Outside Organization
Depending on the issue, additional complaint routes may include:
- The patient’s dental insurance company;
- The third-party financing provider;
- The state dental board that licenses the dentist;
- The state attorney general or consumer-protection office;
- A credit-reporting agency when inaccurate information is reported;
- The Consumer Financial Protection Bureau for certain lender or credit-account disputes; or
- The U.S. Department of Health and Human Services Office for Civil Rights for qualifying health-information privacy complaints.
Provide factual documents rather than relying exclusively on characterizations such as “scam” or “fraud.” A clear timeline, itemized account, treatment records and written request are usually more useful than unsupported accusations.
California Aspen Dental Settlement
In May 2026, the California Attorney General announced a settlement with Aspen Dental Management, Inc. concerning allegations that the company exceeded its administrative-support role, interfered with the ownership or management of California dental practices and used false or misleading advertising.
The announced settlement included $2 million in penalties, $300,000 in restitution funds for certain patients, injunctive requirements and an independent compliance monitor. The matter was described as subject to court approval, and the proposed judgment states that it was entered without a trial or adjudication of the allegations.
This California matter does not establish that every Aspen Dental practice, dentist or treatment plan was improper. Readers can review the official announcement directly:
California Attorney General Aspen Dental Settlement Announcement
Aspen Dental Trustpilot Reviews
Trustpilot currently displays more than 1,000 Aspen Dental reviews and an overall score of approximately 1.6 out of 5.
Its review distribution is predominantly negative, with recurring discussions involving:
- Pricing and estimates;
- Unexpected charges;
- Dentures and dental work;
- Customer service;
- Payment and financing;
- Appointment scheduling;
- Wait times; and
- Positive experiences with individual dentists or staff members.
Trustpilot states that Aspen Dental has not invited reviews through its platform, so the sample may not represent every patient. Trustpilot reviews and ZeroStars reviews should be evaluated separately.
View Aspen Dental reviews on Trustpilot.
Aspen Dental Contact and Company Information
- Brand: Aspen Dental
- Support company: Aspen Dental Management, Inc.
- Parent/support organization: ADMI Corp. d/b/a TAG – The Aspen Group
- Patient customer service: 1-844-277-3611
- Billing support: 1-833-902-4848
- Appointment scheduling: 1-800-277-3633
- Corporate support address: 281 Sanders Creek Parkway, East Syracuse, NY 13057
- The Aspen Group headquarters: 800 W. Fulton Market, Chicago, IL 60607
- Official website: AspenDental.com
- Office locator: Find an Aspen Dental Practice
Share Your Aspen Dental Experience
Have you received an examination, cleaning, extraction, denture, implant, root canal or another service from an Aspen Dental-branded practice? Leave a review describing your firsthand experience.
A useful review should include:
- The city and state of the practice;
- The approximate treatment date;
- The reason for the original visit;
- The treatment recommended;
- The written estimated cost;
- Insurance and financing used;
- Which procedures were completed;
- Any follow-up or adjustment visits;
- The complaint submitted to the practice;
- The response received; and
- Whether the issue was resolved.
Describe events factually and distinguish your opinion from a confirmed medical or legal finding.
Privacy warning: Do not post medical-record numbers, insurance identification numbers, complete account numbers, financing applications, Social Security numbers, private employee contact information or identifiable medical information belonging to another person. Carefully inspect X-rays, bills and photographs before uploading them.
Rate Aspen Dental From -5 to +5 Stars
Use the ZeroStars scale to rate your genuine Aspen Dental experience:
- 🔴 -5 Stars: Severe problems or an extremely negative experience
- 🟠 0 Stars: A neutral, mixed or inconclusive experience
- 🟢 +5 Stars: An exceptionally positive experience
Explain whether your rating concerns the dentist, local office, treatment, dentures, financing, billing, insurance, customer service or another specific part of the experience.
Related Dental Review Resources
- Affordable Dentures Reviews and Complaints
- Reset Smile Reviews and Complaints
- Find a Company or Leave a ZeroStars Review
- Aspen Dental Customer Support
- Aspen Dental Patient Resources
- Aspen Dental Financing Information
Why Rely on ZeroStars?
When 1 Star Is Too Much, ZeroStars gives patients and consumers a wider way to describe their experience. Our rating scale runs from -5 to +5 stars, allowing reviewers to report severe problems, neutral outcomes and exceptionally positive service.
ZeroStars separates official company information from patient-submitted reviews. We summarize recurring themes only when they are supported by reviews visible on the listing, and we distinguish patient allegations from independently established medical, regulatory or legal findings.
Page Update Note
This Aspen Dental reviews and complaints page was updated on July 21, 2026. Review counts, ratings, practice locations, support numbers, financing providers, policies and legal developments may change after publication.
Disclaimer
ZeroStars is an independent review website and is not affiliated with, endorsed by or operated by Aspen Dental, Aspen Dental Management, ADMI Corp. or The Aspen Group. Aspen Dental-branded practices are independently owned and operated by licensed dentists.
Reviews reflect individual opinions and reported experiences. This page provides general consumer information and is not dental, medical, financial or legal advice. A qualified dental professional must evaluate individual symptoms, diagnoses and treatment options.
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Reviews
Title: Absolute 💯% scammers
Review: Aspen dental scams Americans to fund bad organizations
Name: Mark farr
Title: Wisdom teeth removal emergency nightmare
Review: This happened at the aspen dental in bay city. I want to talk about my experience with aspen dental. Last year all 4 of my wisdom teeth abscessed within weeks of each other. I had to keep being rushed to the hospital it took me going to the hospital 4 times for them to realize I was at high risk for sepsis and that the infection was starting to spread to other areas. I already have a low Immune system and I told them that and they were like well the antibiotics should prevent another one from happening but another one abscessed while on the antibiotics. I was also recovering from abdominal surgery from a laparoscopy. I was in severe pain and like 2 days into my recovery my first wisdom tooth abscessed. I was supposed to have my wisdom teeth out like 3 or 4 years ago. Mind you I’m currently 20 almost 21. So my wisdom teeth abscessing happened when I was only 19. My wisdom teeth all 4 were impacted and stuck sideways under the gum which was why insurance wouldn’t cover them. Well I was severely dehydrated, had tachycardia with a heart rate of like 140. I was throwing up what looked like pure foam from the infection. The first wisdom tooth that abscessed spreaded up to my ear and gave me a middle ear infection. I was also to the point of physically and audibly hallucinating it was terrifying. So aspen dental was the only one who took our insurance at the time. And the only one that had an available appointment because the oral surgeon there only comes in like once a month I think. In order to even get an appointment you have to make a down payment. We had to call my grandma and she made the down payment because we couldn’t afford it. They sent in the request to insurance we thought everything was good. Fast forward to being on three rounds of antibiotics of clindamycin because it was the only antibiotic that I wasn’t allergic to that could try to get rid of it. So anyway the day of the appointment comes we’re on our way there and all of a sudden we get a call from them on the day of the appointment telling us insurance hadn’t approved it yet. So we had to get my grandma and take her there with us. She had to pay $3000 and was told after insurance accepted it she would be reimbursed mind you I’m sitting there with a super swollen jaw that is actively abscessing again while audibly hallucinating feeling like I was going insane. Anyway after waiting there for over an hour because apparently the patient before me was having complications with their wisdom teeth removal so it’s finally my turn they stab the iv in my wrist put me to sleep. Because my wisdom teeth were so impacted and abscessed they had to cut way deeper then most. I bled through the entire night and I was choking on the blood because there was so much and I also ran out of gauze so I went through a whole box of tissues using them as like a bib because the blood was just pouring out of my mouth. My cheeks were also beyond chipmunk cheeks and they are still swollen. My ear nose and throat doctor thinks the trauma from the surgery may have given me Tmj. Aspen dental truly messed up my mouth and I’m livid because they act so nice. Also for pain meds they only gave me Motrin 800. They could have at least given me tramadol. Because ibuprofen did nothing to help with my pain. I couldn’t eat for the first few weeks of my recovery I was having to literally just try to swallow my food because I couldn’t chew. Each time I yawned or opened my mouth I was almost getting lock jaw. They also didn’t provide me with the special mouth wash stuff they usually give you after a dental surgery. So when I went back there a second time for a follow up because I was in pain and kept almost getting lockjaw they checked it out said it was part of the healing process. And then charged $20 for the special mouthwash which insurance does not cover either. We didn’t have any money so we just took it and said try to bill insurance which was denied but we did eventually make the payment. Still thinks it’s ridiculous they didn’t give it to us when I had it done so that my grandma would’ve been able to pay for it then. Now I have a messed up mouth and face. It’s swollen painful I can’t open my mouth wide without it almost getting stuck open or almost getting lockjaw. The sides of my jaw are causing really bad pain in my ears. I have yet to be diagnosed with tmj because I currently don’t have a dentist that accepts my insurance which is Aetna and Medicaid and it has to be within network so I can’t just go anywhere and a lot of places no longer accept the insurance I have. The ent felt my face and jaw and said it’s severely swollen and that I’ll likely need to get an oral surgeon. They seem nice but they are cons. I will also provide pictures just to show you how bad it is. I’ll show you what I looked like before surgery, directly after, and what it looks like now.
Name: Lindsay Levens Gielczyk
Title: Bad dentures
Review: The dentist made my immediate in a hurry. As soon as they did my impressions and bite I told the girl it didn\'t feel right. Boy was I right. I got horse teeth. I\'m 7 weeks from eday and still can\'t kiss my husband cause I can\'t pucker my lips. They refuse to remake them. Told me I wasn\'t entitled to the money back guarantee. The dentist refused to seee or grind some of the denture down that\'s abnormally affected my speech. Regional manager Josh lycans was zero help. He sent me right back to the same rude ass people who lied to my face about these teeth looking good. They\'re the only ones who think that for sure. Going to call my states dentistry board and attorney general. Do not recommend!
Name: Brionna Lafferty
Title: Too much money no follow up
Review: I went to Aspen Dental on March 1st to get upper and lower bridge removed and the teeth under. About a month later April 18 they did follow up and gave me antibiotics but it got worse to the point of pus on my gums I called and practicly begged them to see me again and they told me they were waiting on insurance but I had already paid 2800$ so they hung up on me and also my gums company. I had no other choice to get another opinion with Dental Plus they told me it was so infected I needed to get it done within 2 weeks or it could get into my blood stream so she sent me to another oral surgeon in Fort Wayne, Indiana I had to pay him another’ 2000$ to get the mistake fixed it healed within two weeks Aspen Dental did not accept my 3,888. Discount from my insurance company so the total bill was 5900$ and still sent another bill for 1900$ my insurance company said I only owed the provider 3756$ that minus my 2800& was not 1900$. They left a sliver of a bone in my gum and that’s one reason it was not healing and also there was no warning about the prolia shot so as it is they owe me money. They would never admit to it and told it was normal to have infection for 3 months so I went through 3 months of pain and infection my other surgery was June 17 this was in Warsaw Indiana. All they want is their money they don’t care about the patient the Dr called me the day after my surgery and asked how I was doing. That’s the difference I will spread the word because this happens all over the United States with them and most of them have the same story
Name: Batbara Miller
Title: Destroyed my wife\'s life
Review: Out $20,000 and no implants
Name: darlene davis
Title: Left bone In gum
Review: I was in pain with infection after they removed upper and lower bridges and did a bone graft and it never healed and was so infected for 3?months They just followed up one time a month after and said it was fine but gave me antibiotics anyway they got worse after another month I called them in distress to check it out they hung up on me and my insurance said, so I went to a real oral surgeon and had another surgery to get the bone out, it’s doing better and healing now and that was on June 11. My work was done with Aspen inDental in March 1 so three months of pain and infection
Name: Barbara Miller
Title: Dodged a bullet!
Review: Had an infected tooth that had a porcelain crown, face was swollen and extremely painful, only dentist with an opening was Aspen, so I went there. They took their dear sweet time putting me through the full arsenal of painful xrays, then had the hygienist do the whole poking thing with numbers, then she & dentist told me I needed a deep cleaning... I reminded them I was there for the infected tooth. They did send a prescription script for antibiotic, but told me they would have to send me a financial estimate with options for treatment and talk to me the next day. After a sleepless night of ice packs & warm salt rinsing, I waited for the promised email & call, which never came, so I finally called them. The person promising the email/call wasn\'t even there. The person who answered was extremely rude, said they didn\'t think I was coming back, then sent me an email with over $28k in treatment costs, and then told me it would be next month before they could work on the infected tooth. The girl on the phone was rude from beginning to end. So I went to an unrelated oral surgeon instead, got it dealt with the next day. Meanwhile, a person at the oral surgeon (a customer) told me to run far away from Aspen, and gave me her story. I looked online, saw so many horror stories. And of course I\'m NOT spending $28k on their supposed treatments! I\'ll never set foot in there again, ended up being a terrible experience! I\'m now seeing a private dentist practice (not corporate affiliated), am happy so far, and NO, they did NOT quote $28k of services needed, not even the deep cleaning, very reasonable both at the front desk and in the back chair. Lesson learned.
Name: D Rhubarb
Title: Legal life destroyers!!!
Review: These people ripped my teeth out of my mouth causing neuropathy to my face with permanent facial pain. I had to have a second surgery and they stole $10,000 from me. And no one did anything about it and they still keep doing it to other people. So they are allowed to legally screw people over both physically mentally financially and spiritually.
Name: Jennie Roza
Title: Left bone in my gums they have been infected for 3 months.
Review: I called for them to follow up on me on the situation they hung up on me and my insurance company now I have to have surgery on Monday to get it out with an oral surgeon that’s why I have had pain and infection for so long
Name: Barbara Miller
Reply: My rating is wrong it should have been 0
Reply Name: Barbara Miller
Date: 2024-06-21 16:37:08
Title: Butchers
Review: They lied on the dental work I needed to be done. They lied on the cost to repair what they said was wrong. I had two great instances. I believed them when they said an upper denture would be my best way to go. I bought the best one they had which came with the first denture while you heal then your denture after all the swelling and healing is done. My appointment was a nightmare. The Dr slipped jamming a tool into my jaw. We had to stop until the pain went away a good 30 min or so. Now my jaw on that side is constantly sore. We get done. Everything I think is good. My first check up I tell the Dr the denture feels loose like it\'s bending or flexing. She said everything was fine couple more appointment. It\'s getting worse and I\'m being told I\'m stupid I don\'t know what I\'m talking about. That was my last appointment. I went to a new dentist who stated my denture didn\'t fit and when he saw my mouth he was shocked at how big the holes were. They had removed the bone between the teeth that had been pulled. My pallet was flat. He would try to make one that I might be able to use. While waiting. Aspens denture flexed for the last time and broke into 3 pieces. My new denture didn\'t fit. My mouth had shrunk. I would no longer have a pallet a denture would fit. When the New dentist got my x-rays shock hit again. There was no reason to pull my teeth. I did not have all the bad teeth they said. It was unnecessary. And they removed so much bone implants were not an option. I started looking for an oral surgeon. I finally found one. He gave me 50/50chance it would work because how little bone there was. We did 6 bone graphs. And finally we got enough for 6 posts. And a permanent metal bar to get a denture to fit in my mouth. And my insurance didn\'t cover it. Because of the severe damage Aspen did to my mouth it cost out of picker just over $31.000. When I was putting my complaints up. They asked me to come in the office to talk. I did. They wanted to know how to fix it. When I said cover the damage. The asked if I was sure they caused it. Yup you pulled the teeth. I could go on. They broke me.We cashed out our retirement. They shouldn\'t get away with this. Calll. Email me I have photos from when I was there I took photos. I have my records. I have not just my complaint on the Dr but other on the same Dr. Photo I\'m sending is me before.
Name: Alicia Cass
Title: No way to run a business
Review: Made my appointment online only to be told there wasn\'t one. So I try to reschedule. No Fridays. Must be nice. Sign out front says walk ins welcome. No one waiting to be seen. Nope. Those people went home.
Name: Margaret Aguilar
Reply: Hi Margaret I created a petition to get back at these monsters I mean dentists for there unprofessional work, abandoned patients, no refunds and more the site is Change.org
Reply Name: Donna
Date: 2024-05-12 11:51:30
Title: DON\'T GO
Review: I paid $15,000 for a pair of unfinished dentures when I went there for Snap in !! They screwed up my financial statement to not include them and had me make a horrible financial decision I never would have made and she refused to correct her mistake and abandoned my treatment
Name: Donna Shaffer
Title: Evil place of dentistry
Review: I went in for a bridge fir 1 tooth and was told I needed all my upper teeth pulled due to \"bone loss\" I was vulnerable and scared and believed them. Now I have dentures that hurt my mouth doesn\'t fit right and they also messed up my bottom partial and again are telling me I need all my bottom teeth pulled. This place prays on the poor and vulnerable. Please don\'t belive them if your told you have gum disease or bone loss. Get a second opinion PLEASE! ASPEN needs to be shut down
Name: Tammy Winterringer
Reply: Hi Tammy I created a Petition to get back at Aspen somehow but right now everyone is scattered on different Facebook page a low rating sites this hopefully will show how many there are of us and I know it\'s in the thousands so please go to Change.org and tell your story it doesn\'t matter if they owe you or not
Reply Name: Donna
Date: 2024-05-12 11:55:52
Title: They are crooks
Review: The worst experience I have ever had in my life at any dental clinic or office after being lied to told all my teeth were gonna fall out told I had gum disease I needed for teeth pulled why after lie after lie never even looked in my mouth, I found a new dentist, thank God and all my dental cares were taken care of. I did have to have a couple teeth pulled, a gum disease nobody telling me all my teeth were falling out never in my life been treated like that, and I would not recommend this place to the devil
Name: Mary Griffith
Reply: Yes they are crooks I created a petition on Change.org please o there and tell your story right now there are 6 different Facebook pages and other ratings sites like this
Reply Name: Donna
Date: 2024-05-12 11:58:18
Title: Aspend Dental Scam
Review: I was charged $3,000 on their credit card before receiving any dental work or services! 2X I left my Accounting position early & drove 30 miles to receive a cleaning.They rescheduled my 1st cleaning & tried to reschedule my 3pm 2nd cleaning saying it was due to abcess tooth. I told them the abcess had already healed and was 1/2 inch or more well below gum line. They wanted to reschedule for the next morning. I immediately demanded a refund and canceled all services! Obviously whomever is cleaning teeth doesn’t want to work and constantly tries to skip out early. I do not recommend using Aspen Dental!
Name: Tammi Vaughan
Title: They upsell everything!!
Review: In my opinion it\\\\\\\'s all about the money nothing else!! Pay before we work on you and they make sure you get a credit card to pay for it no matter what your score is. My dentist made an error and instead of being honest and being upfront she lied and abandoned my treatment plan. I wasted a year and $8,067 I Don\\\\\\\'t know who affordable dentures are but Clear Choice is directly affiliated
Name: Donna Shaffer
Title: Double billing
Review: I have already been build for almost 7000 dollars on care credit. They didn\'t wait for in vigna insurance to pay. Now I. Getting bill from aspen saying. I owe them money. But I contacted my I Durante and some of the things I\'m getting billed for again have been paid tw. No one at aspen dental will talk to me. They either cut me off ir hang up. When they billed the care credit card they billed it in one lump sum. Do tell me what happen to the money my insurance paid for the claims. It\'s not on there anywhere
Name: Anna Stottlemyer
Title: Deceived and mutilated
Review: I went to the Aspen Dental office in Mt. Airy, NC. I was treated like dirt after I had teeth extracted on bottom. Even before I got out of the chair. They destroyed 4 sockets in front. I have 2 bones growing out of my gum on one side and I bone on the other side. The denture they gave me was to big and bulky I can\'t wear it. Oh and I was told I had to pay $640 before the percedure on top of the 3k my insurance paid. When I asked why, I was told my insurance company wouldn\'t pay for all of the cost of the denture. About 1 1/2 week I got my insurance summary and my denture was paid for by them and more than $640. The office manager is rude and obnoxious after she gets your money. Please go anywhere but Aspen Dental. If you go there, be prepared to get taken for a ride financially and emotionally. I am now faced with more financial problems because I have to go get my mouth fixed.
Name: Aspen victim
Title: SCAM
Review: Aspen dental is not in business to help people that are on a fixed income with no insurance. They get people into the office by telling people that the 1st visit is free. They take alot of X-rays then have you sit some where . Then it\'s to the dentist chair . Then they look at your teeth . They say oh you need this you need that. You need a deep cleaning you need this mouth wash . Then they sit you back out in the lobby area . Then call you back to see the dentist. The doctor looks at the teeth and start calling out numbers to the other person in the room with you then there is a list of things wrong with your teeth. I only had one tooth ache . Then we went to the front office . That\'s when they drop a Huge number at you that you need to pay after they advertise the 1st visit is free . Oh I forgot. I spent 5 plus hours in their office and got scammed out money I didn\'t have
Name: A
Reply: You just told my story
Reply Name: Monte Armstrong
Date: 2024-04-14 19:09:13
Title: They are crooks
Review: Scamming people out of their money and ruining the people\'s teeth
Name: Amy
Title: RIP off
Review: They charged my INS $2000.00 for dentures the lower denture is so crooked I will never be able to wear them They filed down the 2 back teeth to almost nothing They need to make me a new bottom denture I\'ve called all your numbers and you keep hanging up on me I\'m going to file a grievance with Humana and BBB
Name: Jackie Molosky
Title: Sending a bill for an examination a year ago !
Review: These people are the worst con artists ever! They seem to prey on older citizens. On 4/20/23 I went for an examination and Radiographic images which they told me would be FREE. Today I received a bill for $247.00. Saying This is your FINAL NOTICE on my account and threatening me with being placed in collections. No reputable business would wait for one whole year before sending a bill. Clearly they are NOT a reputable business to which i will not answer.
Name: Michael
Reply: They did the same thing to me
Reply Name: Amy
Date: 2024-04-11 18:28:07
Title: BRUTAL AND UNETHICAL DENESTRY
Review: Bad dentures, broke one of my teeth. Worst decision I ever made
Name: Robert Monstwillo
Title: Brokenhearted
Review: Long story summarized. Aspen Dental pulled my teeth to fit me with first time dentures I paid $5,500 up front and they worked off of that for about 18mos. My temporary dentures never fit. My permanent one-I picked out the teeth and the color-and they are so pretty. Until I try to eat. No matter what I try I can\'t eat with these dentures. Aspen says they can\'t be \"fixed\". I should\'ve gotten dental implants. I was always given necessary info after the fact. Implants were never an option presented to me. If I go out I have a choice to make every time - teeth or no teeth. Eat or don\'t eat. 💔💔💔💔💔💔💔💔💔💔💔
Name: Christine Nutter
Title: Worse experience ever
Review: Worse dental experience in my life 65 yrs. My dentist for 30 yrs had just retired. I had one abcessedtooth. Spent 4 1/2 hrs there,got deep cleaning etc for an emergency..ugh. they pulled every upper toothI had
Name: Grace
Title: Awful
Review: They made teeth for me that obviously were meant for someone else.
Name: Bonnie Russell
Title: Billing practices
Review: How can you take thousands of dollars out of someone’s account and when they cancel you harass them? They put such a high pressure cell on me when I called to reschedule (because I wanted the antibiotics to work before the root canal started) that I decided to cancel completely. I don’t even need that root canal! My veneer just needs re-sealed or replaced! It’s been weeks since I canceled it and still haven’t received all my money back. They also tell you that all the x-rays are free, but that’s not true. They still bill the insurance.
Name: Angela Wise
Title: Pain and suffering
Review: For almost 2 years you left me where I couldn\'t eat. Horrible pain, misdiagnosed 3 different dentist, extreme weight loss. Developed wasting syndrome and almost had to have a feeding tube. I will tell anyone that will listen how bad you are. Could have cost me my life. Witnesses seeing me exit aspe with blood all over my face. Much much more. This email is my neighbors. I don\'t have email.
Name: Kay simpson
Title: Missed Infection
Review: I went for new partials Oct 23, they took several xrays nothing was found. Then in Dec I had a cleaning, after my teeth started hurting, went back they did another xray found nothing, told me to use Sensodyne. After this all of my teeth started hurting, went back, another xray, they then told me I had a serious infection. The dentist offered to do 2 root canals or 2 extractions and a new partial, all for free. I asked to try antibiotics she agreed and I should return in 1 week. I went for a second opinion, they sent me to an Endodontist. She told me I have a serious infection and I needed 4 extractions. Found a new dentist, they can do the extractions and a new partial but Aspen is dragging their feet on refunding my money. I went there and called several times, got the run around, excuses, they lied, were rude to me and they basically DO NOT CARE. I\'m losing 4 teeth because they overlooked my infection.
Name: Sharon Riley
Title: Awful
Review: The worse dentures I ever had the bottoms are so crooked and they filed down the back teeth there\'s nothing left Top denture cut a hole in the side of my gums that still hasn\'t healed in over a week $2,000.00 for this ??? I\'m very angry and I\'m going to file a grievance with Humana andBBB
Name: Jackie Molisky
Title: Ruined my life
Review: Horrible experience. Taken advantage of, lied to. Money taken before any service performed. I\'m in constant pain. I cannot eat in public and am never comfortable. I no longer do anything outside my home. Constantly upset.
Name: Linda Hartley
Title: The worst
Review: They are despicable.I went in for a broken back tooth. It became abscess 3 times. They did work on a tooth that didn\'t need it( which has now fallen out)Another dentist had to pull my broken tooth) The whole reason I went to Aspen to begin with. They are CROOKS!!!!!
Name: Barb Snow
Title: Worst most unprofessional experience ever
Review: I was lied to you from the get-go when I made the appointment was told everything would be free then I was told I had to join their savings plan and that it was 9.99 so I went ahead and joined went to the back they did at least 30+ minutes of x-rays that cut my tongue up really bad Dennis comes in does not even look at my mouth. All she does is point up my x-rays telling me I need four teeth pulled two root canals, two caps that I have two cavities and gum disease, I know that I have two teeth that do need to be pulled and I’ve known this and that was the main reason I was there, but I knew for a fact I do not have gum disease and all the rest of it is not true I have never been to a dentist office, but the dentist is not even have you open your mouth so that they can look inside she just made it up as she went along looking at my x-rays and at the end goes oh yeah oh there’s another cavity and I said where is it she couldn’t find it. This is the worst experience I’ve ever had at any type of doctors office. . I do not believe that they are trained professionals. I don’t know how they’re still in business they are they are to take your money and that’s it. I’ve read stories worse than mine where they’ve had thousands of dollars charged to them when no work has been done whatsoever they asked for payment upfront, I wish we could all join together and somehow shut this business down because it’s just going to get worse for others.
Name: Mary Griffith