Cellaxs is a phone and tablet repair business with mall-based locations in several states. Services vary by location but may include cracked-screen replacement, battery replacement, charging-port repair, button repair, camera repair, device diagnostics, tablet repair, and mobile accessories.
Cellaxs reviews and complaints vary by repair kiosk and technician. Positive feedback often mentions convenient mall locations, quick repairs, competitive estimates, and helpful employees. Complaints may involve replacement-screen quality, touch sensitivity, repair damage, warranty disagreements, pricing, delays, or difficulty obtaining follow-up service.
Cellaxs Reviews and Ratings
The company’s name may appear as Cellaxs, CellAXS, or Cellaxs Phone & Tablet Repair. It should not be confused with dietary supplements, cellular-health products, or experimental medical products using a similar name.
Cellaxs operates through individual repair locations, many of which are inside shopping malls. Prices, repair availability, local telephone numbers, operating hours, and customer experiences can differ considerably by location.
Services Offered by Cellaxs Locations
- Cracked-screen repair: Replacement of damaged glass or display assemblies on supported smartphones and tablets.
- Battery replacement: Replacement of batteries that no longer hold a charge or cause a device to shut down unexpectedly.
- Charging-port repair: Diagnosis or repair of devices that will not charge properly.
- Button and speaker repair: Service for malfunctioning buttons, microphones, speakers, or other components.
- Camera repair: Replacement or repair of supported front or rear cameras and camera lenses.
- Device diagnostics: Evaluation of a phone or tablet to determine whether it can be repaired.
- Accessories: Some locations sell cases, screen protectors, chargers, cables, earbuds, and other mobile accessories.
Positive Feedback (+1 to +5 Stars)
- Convenient locations: Mall kiosks and repair shops may allow customers to obtain service while shopping or completing other errands.
- Fast turnaround: Some customers report that common screen or battery replacements were completed the same day.
- Helpful technicians: Positive reviews may recognize employees who explained the problem, repair choices, and cost clearly.
- Competitive estimates: Certain customers find independent repair pricing lower than manufacturer service options.
- Free evaluation: Cellaxs advertises free evaluation and diagnostic assistance for many devices.
Negative Feedback (-1 to -5 Stars)
- Replacement-screen problems: Complaints may involve inaccurate colors, poor touch response, flickering, blurring, or a screen that fails after the repair.
- Additional device damage: Some customers allege that a frame, camera, connector, button, or other component was damaged during service.
- Warranty disagreements: Customers may dispute whether a later problem is covered by the repair warranty or resulted from new damage.
- Part-quality concerns: Some reviewers question whether the replacement component matches the quality of the device’s original part.
- Price changes: Complaints can arise when the final cost differs from an initial verbal estimate.
- Follow-up difficulties: Some customers report trouble reaching a location or obtaining a satisfactory response after a repair problem develops.
- Back up photographs, contacts, messages, and other important data.
- Record the device model, serial number, and existing physical damage.
- Take photographs of the front, back, frame, cameras, and charging port.
- Ask whether the replacement part is original, manufacturer-authorized, refurbished, aftermarket, or described as OEM-quality.
- Obtain the price, tax, estimated completion time, and warranty terms in writing.
- Ask whether water resistance, biometric functions, or the manufacturer warranty could be affected.
- Remove payment cards and sensitive information from mobile-wallet apps when practical.
Common Cellaxs Complaints
Screen Quality and Touch Problems
Screen-repair complaints may involve delayed touch response, ghost touches, inaccurate colors, reduced brightness, flickering, dead areas, or a replacement screen separating from the frame. These problems can be caused by the replacement component, installation, existing frame damage, or another issue inside the device.
Before leaving, test the entire screen by typing, opening apps, adjusting brightness, rotating the device, using the keyboard, and touching all edges and corners. Report any problem immediately and request that it be documented on the receipt.
Original Parts Versus OEM-Quality Parts
Cellaxs advertises OEM-quality parts and, in some cases, original manufacturer-authorized parts. These descriptions do not necessarily mean that every repair uses a new component manufactured by Apple, Samsung, Google, or another device maker.
Ask the technician to identify the exact type of part that will be installed. The written estimate should state whether it is:
- A new original-manufacturer part
- A manufacturer-authorized service part
- A refurbished original component
- An aftermarket component
- An “OEM-quality” part produced by another manufacturer
Warranty Complaints
The Cellaxs website states that repairs are backed by a parts-and-workmanship guarantee, but applicable terms may differ by location or repair. A warranty may exclude physical damage, liquid exposure, impact damage, damage to other components, or problems unrelated to the installed part.
Before paying, ask for written answers to the following questions:
- How long does the warranty last?
- Does it cover both the part and labor?
- Must warranty service be performed at the original location?
- What types of damage void the warranty?
- Will the shop repair, replace, or refund a defective part?
- Is proof of purchase required?
Unexpected Costs
A repair estimate can change if the technician discovers frame damage, corrosion, internal component failure, or another problem after opening the device. Customers should be asked to authorize additional work before it is performed.
Do not rely solely on a verbal quote. Request a written estimate showing the part, labor, tax, and any diagnostic or reassembly charge that may apply if you decline the repair.
Data Loss and Device Privacy
Repair technicians may need to unlock a device to test the camera, microphone, speakers, touch screen, charging system, or other functions. Customers should ask why access is required and whether testing can be performed while they are present.
How to Contact Cellaxs
- Cellaxs main office: 1-614-754-4822
- Contact page: Contact Cellaxs
- Official website: Cellaxs.com
- Mailing address: G&R Wireless Group LLC, 8891 Whitney Drive, Lewis Center, OH 43035
Individual repair locations have separate telephone numbers and operating hours. Use the official Cellaxs website to locate the store or kiosk that performed the repair. For the fastest resolution, contact that location first and then escalate unresolved concerns through the main contact form.
What to Include in a Cellaxs Complaint
- The repair location
- The date of service
- The phone or tablet model
- The service requested
- The amount quoted and amount charged
- The type of replacement part promised
- A description of the device’s condition before and after repair
- Photographs showing the problem
- The warranty terms provided by the location
- The resolution you are requesting
Cellaxs Compared With Other Repair Options
Cellaxs competes with manufacturer stores, authorized repair providers, carrier stores, national repair chains, mall kiosks, and independent phone-repair businesses.
- Convenience: Mall locations may provide faster access than mailing a device to its manufacturer.
- Price: Independent repairs may cost less, but the price should be compared using equivalent part quality and warranty coverage.
- Manufacturer support: An authorized repair may be preferable for a device still covered by its original warranty or protection plan.
- Part quality: Customers should determine whether a repair uses original, authorized, refurbished, or aftermarket parts.
- Data protection: Privacy practices, testing procedures, and access requirements may differ between repair providers.
- Warranty: Compare the duration, exclusions, and location restrictions of each repair warranty.
Share Your Cellaxs Experience
Have you used Cellaxs for a phone or tablet repair? Share the location, device, repair performed, price, turnaround time, part quality, and whether the company addressed any follow-up problem. Photos can help other customers evaluate the repair, but remove serial numbers, IMEI numbers, contact information, and payment details.
Rate Cellaxs
Use the Zero Stars rating scale to evaluate Cellaxs:
- 🔴 -5 Stars: Highly dissatisfied
- 🟠 0 Stars: Neutral or no significant impact
- 🟢 +5 Stars: Highly satisfied
Scroll down to leave a Cellaxs rating, review, or complaint.
Conclusion
Cellaxs is a phone and tablet repair business—not a cellular-health dietary supplement. Its locations offer services such as screen replacement, battery replacement, diagnostics, and other device repairs. Customer experiences vary depending on the location, technician, device condition, replacement part, and warranty.
Customers can reduce potential disputes by backing up their data, photographing the device, obtaining a written estimate, confirming the part type, reviewing the warranty, and thoroughly testing the device before leaving the repair location.
ZeroStars.org is an independent review platform and is not affiliated with Cellaxs or G&R Wireless Group LLC. Reviews represent the experiences and opinions of individual contributors. Services, locations, warranties, prices, and contact information may change. Details checked August 29, 2026.