ResetSmile is an at-home dental service offering custom removable partial dentures for people missing one or more teeth. It is not a teeth-whiteningitening system. Customers take dental impressions at home, submit photographs and health information and return the impressions so a custom partial denture can be designed and manufactured. ResetSmile reviews and complaints can differ based on impression quality, dental eligibility, fit, appearance, production time, customer service and refund handling. This page gives customers a place to compare those experiences and rate ResetSmile from -5 to +5 stars.
ResetSmile Partial Denture Reviews and Complaints
As of August 31, 2026, the Zero Stars ResetSmile listing displays a 0-star rating based on 0 published reviews. That does not represent a neutral consensus. It means there are not yet enough submitted ratings on this listing to calculate a meaningful ResetSmile score.
On the same date, ResetSmile’s claimed Trustpilot profile displayed a 4.1-out-of-5 TrustScore based on 1,629 reviews. Approximately 72% of the displayed reviews were five-star and 15% were one-star. Positive reviewers frequently discussed appearance, confidence and fit, while critical reviewers described delays, discomfort, repeated adjustments and difficulty obtaining timely customer-service assistance.
Trustpilot and Zero Stars use different rating scales and attract different reviewers. Readers should examine the dates, details and outcomes described in individual reviews instead of relying only on an average score.
ResetSmile Company and Customer-Service Information
- Brand: ResetSmile
- Company: Reset Technology Corporation
- Business address: 4200 West Royal Lane, Suite 125, Irving, TX 75063
- Customer-service phone: 1-877-869-0740
- Customer-service email: support@resetsmile.com
- Device fit and clinical concerns: deviceissues@resetsmile.com
- Published support hours: Monday through Friday, 9 a.m. to 6 p.m. Eastern Time
- Official website: ResetSmile.com
- Official contact page: Contact ResetSmile
- Frequently asked questions: ResetSmile FAQs
- Pricing information: ResetSmile pricing
- Current terms and refund policy: ResetSmile Terms of Use
ResetSmile’s current website says that its devices are manufactured in Texas and New Jersey. Customers should verify current support hours and policies before ordering because prices, financing, timelines and refund terms can change.
What Is ResetSmile?
ResetSmile is a custom removable partial denture intended to replace one or more missing teeth when the customer still has enough natural teeth to retain the device. The company says its partial dentures are digitally designed, 3D printed and made from flexible Valplast material.
The partial rests against the gums and uses flexible extensions or clasps around remaining teeth for retention. It can be removed for cleaning and should not be confused with:
- Dental implants: Posts surgically placed into the jawbone to support a crown, bridge or denture;
- Fixed bridges: Tooth replacements attached to implants or adjacent teeth and not normally removed by the patient;
- Full dentures: Devices intended to replace all teeth in an upper or lower arch;
- Temporary cosmetic tooth kits: Generic products that are not custom fabricated from a dental impression; or
- Teeth-whitening systems: Products intended to change the shade of natural teeth.
ResetSmile does not offer full dentures for customers missing every tooth in an arch. Its FAQ explains that natural teeth are needed to help the flexible partial stay in place.
How the ResetSmile At-Home Process Works
- Select the device. Customers choose a single-tooth, upper-arch, lower-arch or two-arch option.
- Complete the order. Payment can be made upfront or through an available financing provider, subject to approval and loan terms.
- Receive the impression kit. ResetSmile ships impression material, trays and instructions to the customer.
- Take dental impressions. The customer follows the at-home instructions and returns the impressions in the trays.
- Submit photographs and health information. ResetSmile requests smile photographs, a shade-calibration photograph and a dental and medical history form.
- Receive clinical review. ResetSmile currently states that a dentist licensed in the customer’s state evaluates the submitted information and determines whether the customer is an appropriate candidate.
- Approve the treatment plan. The customer may be asked to review a digital design or treatment plan before manufacturing proceeds.
- Receive the custom device. The finished partial denture is shipped to the customer.
- Report fit problems promptly. Customers experiencing difficulty inserting the device, excessive tightness, pain or another fit problem should contact the company within its adjustment deadline.
ResetSmile states that the impression itself can take about 20 minutes. The complete process can take longer if the impressions are unusable, new impressions are required, clinical questions arise or manufacturing is delayed.
Current ResetSmile Pricing
As of August 31, 2026, ResetSmile’s pricing page displayed these upfront prices:
- Single-tooth device: $467;
- Upper or lower arch: $644; and
- Upper and lower arches: $966.
ResetSmile charges by the selected device or arch rather than simply multiplying a price by the number of replacement teeth. A device replacing several teeth on one arch may therefore have the same base price as another one-arch configuration.
These prices can change and may not include every optional charge. Customers should review:
- The final device price;
- Rush or expedited processing charges;
- Replacement or backup-device costs;
- Financing interest and fees;
- The $49 fee that may apply after a product has shipped;
- Return-shipping responsibility;
- Local dentist adjustment costs; and
- Possible out-of-network insurance reimbursement.
Positive ResetSmile Review Themes (+1 to +5 Stars)
What Satisfied Customers May Appreciate
- Natural appearance: Positive reviewers may report that the artificial teeth and gum-colored material blend well with their smile.
- Restored confidence: Customers may feel more comfortable smiling, speaking, attending events or being photographed after replacing a visible missing tooth.
- Lower upfront cost: ResetSmile may cost less than certain dentist-provided partial dentures, fixed bridges or implants, although comparisons depend on the complete treatment required.
- No implant surgery: A removable partial does not require placement of an implant post in the jawbone.
- At-home convenience: Customers can complete the impression and photograph process without scheduling an initial office visit.
- Flexible material: Some wearers may prefer a flexible Valplast partial over an acrylic device or partial with visible metal clasps.
- Successful first fit: Positive reviews may describe a device that could be inserted comfortably without a remake.
- Improved chewing or speech: Replacing missing teeth may improve function for some appropriately selected customers.
- Helpful remake process: Satisfied customers may describe a representative who arranged an adjustment or replacement when the original device did not fit.
A useful positive review should identify how many teeth were replaced, how long the process took, whether a remake was required and how the device performed after several weeks or months.
Neutral or Mixed ResetSmile Experiences (0 Stars)
When a 0-Star Rating May Fit
- The final device looks natural but requires more adjustment than expected.
- The partial fits after a remake, but the complete process takes substantially longer than advertised.
- The customer likes the appearance but removes the device when eating because it feels uncomfortable.
- The company ultimately issues a refund, but only after repeated contacts.
- The product is less expensive than implants but costs more than the customer expected after financing or other charges.
- The customer is satisfied with the device but frustrated by limited communication during manufacturing.
A 0-star rating should reflect an evenly mixed or genuinely neutral experience. It should not be used by someone who has not ordered, received or worn a ResetSmile device.
Negative ResetSmile Review and Complaint Themes (-1 to -5 Stars)
Issues Customers May Report
- Difficulty taking impressions: At-home impressions may be incomplete, distorted or otherwise unsuitable for manufacturing.
- Repeated impression requests: Some customers may need to repeat the impression process several times before the case can move forward.
- Production delays: Reviews may describe waiting substantially longer than the expected processing period.
- Limited order updates: Customers may become frustrated when their dashboard, email or telephone contacts do not provide a clear completion date.
- Device too tight: A partial may be difficult to insert or remove or may place uncomfortable pressure on the gums or remaining teeth.
- Device too loose: A loose partial may move while speaking or eating and may require adjustment, relining or replacement.
- Pain or gum irritation: Reviews may mention sore spots, pressure, cuts or persistent discomfort.
- Bite problems: A customer may feel that the replacement teeth contact the opposing teeth incorrectly or change the way the jaw closes.
- Tooth or gum shade mismatch: The finished device may appear lighter, darker or less natural than expected.
- Artificial tooth size or shape: Complaints may involve a tooth that looks too long, wide, short or prominent.
- Speech changes: Some customers may need time to adapt to speaking with the partial or may remain dissatisfied with the effect on speech.
- Eating limitations: Customers may find that certain hard, sticky or chewy foods are difficult to manage.
- Breakage or separation: Reviews may involve cracking, chipping, bending or an artificial tooth separating from the flexible base.
- Customer-service delays: Some reviewers report difficulty reaching a live representative or receiving timely responses.
- Refund disagreements: Complaints may concern the start of the refund period, remake requirements, the $49 fee or returning the finished device.
- Financing concerns: Customers may misunderstand promotional financing, interest, installment amounts or when payments begin.
These are possible complaint categories, not findings that every ResetSmile device has these problems. Fit complaints should identify whether the customer reported the problem, followed the adjustment process or obtained an in-person dental evaluation.
ResetSmile Fit, Soreness and Adjustment Concerns
A new removable partial may initially feel unfamiliar, and minor adjustment can be expected. However, persistent pain, sores, excessive pressure or an inability to insert and remove the device should not be ignored.
The American Dental Association explains that a partial denture placing too much pressure on one area can produce a sore spot and may need professional adjustment. Customers should contact ResetSmile at deviceissues@resetsmile.com and consider an in-person dentist when symptoms continue.
Stop using the device and obtain appropriate dental or medical care if there is:
- Persistent or worsening pain;
- Bleeding, open sores or significant swelling;
- A loose or damaged natural tooth;
- Signs of infection;
- An inability to close the bite normally;
- Numbness or altered sensation;
- A broken or sharply damaged device; or
- Difficulty swallowing or breathing.
Who May Not Be a Good ResetSmile Candidate?
ResetSmile’s current information explains that the service may not be appropriate for everyone. Potential concerns include:
- Multiple loose remaining teeth;
- Severe periodontal or gum disease;
- Untreated decay around teeth needed to support the partial;
- Active oral infection;
- Serious bite-alignment problems;
- Recent extractions that have not adequately healed;
- Too few remaining teeth to retain the device;
- Jaw pain or another unresolved dental condition;
- A need for full dentures rather than a partial; or
- A condition requiring X-rays or an in-person examination before treatment.
ResetSmile’s terms state that customers represent that they have seen a licensed dentist within a reasonable period before enrolling and are not aware of untreated cavities, gum disease, oral cancer, active infection, unexplained tooth or jaw pain or loose teeth. This is important because the marketing statement that no office visit is required should not be interpreted as a recommendation to avoid routine dental examinations.
ResetSmile Dentist Review and Teledentistry
ResetSmile currently states that every case is assigned to a dentist licensed in the customer’s state. According to the company, the dentist reviews the health history, photographs and impressions, determines whether the customer is a candidate, prescribes the treatment and approves the finished design.
Teledentistry has limitations. A remote dentist cannot physically examine the mouth in the same manner as an in-person dentist. The reviewing dentist may require X-rays, periodontal measurements, additional records or an office examination when the submitted information is insufficient.
Customers should ask for:
- The name and state license information of the reviewing dentist;
- A copy of the approved treatment plan;
- Any findings or limitations noted during review;
- Instructions for reporting discomfort or fit problems;
- Written confirmation of an adjustment or remake; and
- Instructions for obtaining an in-person evaluation when necessary.
FDA Warning Letter Concerning Reset Technology Corporation
On June 9, 2025, the U.S. Food and Drug Administration issued a warning letter to Reset Technology Corporation following an inspection of a company facility from October through December 2024.
The FDA letter identified concerns involving the ResetSmile Partial Denture Device and the at-home impression kit. Subjects addressed by the letter included:
- Validation of scanning, design and 3D-printing processes;
- Post-printing quality-control methods;
- Validation of device-cleaning processes;
- Complaint handling and investigations;
- Corrective and preventive action procedures;
- Medical-device reporting and corrections;
- Premarket authorization for identified device uses;
- Facility registration and device listing; and
- Unique device identification and labeling.
The FDA also discussed potential consequences of improper impressions or ill-fitting partial dentures, including irritation, sores, pressure-related problems and more serious consequences in some circumstances.
ResetSmile’s current process now states that every order includes review and prescription by a dentist licensed in the customer’s state. Its current terms also contain expanded teledentistry consent, health-history requirements and safety warnings. These current practices may reflect changes made after the inspection, but they do not by themselves establish that the FDA closed every issue in the warning letter.
ResetSmile states that it is registered as a medical-device establishment. FDA registration or device listing does not, by itself, mean that the FDA approved, cleared, certified or endorsed the establishment or its products. The FDA explains this distinction on its registration and listing information page.
ResetSmile Refund, Remake and Cancellation Terms
ResetSmile’s current Terms of Use describe a 100-day refund period beginning on the original order date. Important provisions include:
- A refund generally must be requested within 100 days of the original order date;
- A delivered finished device must be returned before a refund is issued;
- A fit, adjustment or remake problem should be reported within 30 days of delivery;
- A $49 non-refundable fee may apply when any product has already shipped;
- Rush, expedited-processing and expedited-shipping charges are not refundable;
- A package marked delivered by the carrier should be reported missing within 10 days;
- The completed impression kit generally must be submitted within 100 days of ordering; and
- An order may be treated as abandoned if the kit is not returned within the stated period.
ResetSmile’s separate pricing page still contains language describing a refund within 30 days after receiving the finished device, while the newer Terms of Use and FAQ describe a 100-day period measured from the order date. Because these pages use different wording, customers should save screenshots of the policy in effect when ordering and ask ResetSmile to confirm the controlling deadline in writing.
ResetSmile Financing and Insurance
ResetSmile currently offers payment options through financing providers, including Affirm and Eve Financial. The company’s FAQ states that rates can range from 0% to 36% APR, depending on the provider, purchase and applicant’s eligibility.
A low advertised monthly payment is not the same as the total purchase price. Before accepting financing, review:
- The amount financed;
- Required down payment;
- Annual percentage rate;
- Number and amount of payments;
- Total of payments;
- Whether deferred interest can apply;
- When payments begin;
- Late-payment terms; and
- What happens to the loan if the dental-device order is canceled or refunded.
ResetSmile states that it does not participate directly with dental insurance networks. Customers may request documentation for an out-of-network claim, but reimbursement is not guaranteed. Confirm eligibility, procedure codes, deductibles and reimbursement directly with the insurer before ordering.
ResetSmile Compared With Other Tooth-Replacement Options
ResetSmile should be compared with other removable partial dentures and tooth-replacement treatments, not with whitening strips or gels.
- Dentist-made flexible partial: Similar material may be available through an in-person dental office, where the dentist takes the impression, examines the tissues and adjusts the fit directly.
- Acrylic partial or flipper: May be less flexible and sometimes less expensive, depending on the provider and design.
- Cast-metal partial: Can provide a rigid framework and different support characteristics but may include visible metal clasps.
- Fixed bridge: Is not removable by the patient but may require preparation of neighboring teeth or implant support.
- Dental implant: Is surgically placed and can offer fixed support, but treatment is generally more expensive and takes longer.
- Full denture: Replaces all teeth in an arch and is not offered by ResetSmile.
Compare total cost, examination requirements, X-rays, material, expected lifespan, adjustment access, oral-health needs and whether the solution is removable or fixed. A less expensive device is not necessarily appropriate for every mouth.
ResetSmile Care and Maintenance
ResetSmile currently recommends:
- Removing the partial for cleaning after eating;
- Removing it completely before sleeping;
- Avoiding hot water because heat can warp flexible resin;
- Storing the partial in water when it is not being worn;
- Avoiding abrasive toothpaste on the partial;
- Cleaning natural teeth and gums every day; and
- Using a cleanser compatible with Valplast material.
The American Dental Association also advises using non-abrasive cleaning methods and consulting a dentist when soreness or poor fit persists. Regular dental examinations remain important because remaining teeth, gums and bone can change over time and affect the fit of a partial denture.
How to File and Escalate a ResetSmile Complaint
- Record the case information. Save the order number, case number, purchase date and device selected.
- Document each stage. Keep shipment tracking, impression submissions, photo uploads, treatment-plan approvals and production updates.
- Photograph the problem. Document a broken device, visible shade difference or other physical concern without publishing private medical photographs.
- Report fit concerns promptly. Email deviceissues@resetsmile.com and explain whether the device is too tight, loose, painful or impossible to insert.
- Contact Customer Service. Call 1-877-869-0740 or email support@resetsmile.com.
- Request a case number and written response. Record the representative’s name, date and promised next step.
- State the requested resolution. Examples include clinical review, adjustment, remake, refund, order status or correction of financing paperwork.
- Track the deadlines. Note the order date, delivery date, 30-day fit-notification period and 100-day refund period.
- Obtain an in-person dental evaluation when needed. Persistent pain, sores, loose teeth, bite problems or signs of infection require appropriate professional care.
- Escalate a financial dispute separately. Contact the financing provider, insurer or card issuer when it controls the disputed transaction.
How to Write a Helpful ResetSmile Review
A useful ResetSmile review should include:
- The number and general location of missing teeth;
- Whether the order was for one tooth, one arch or both arches;
- The approximate order date;
- How many impression attempts were required;
- Whether a dentist requested additional information;
- The complete processing and delivery time;
- How the device looked and fit;
- Whether it could be used comfortably for speaking and eating;
- Any pain, soreness or bite concern;
- Whether an adjustment or remake was requested;
- How customer service responded;
- The resolution requested; and
- Whether the matter was ultimately resolved.
Describe firsthand events and distinguish personal opinions from documented findings. Do not diagnose the cause of pain, fit problems or oral-health changes unless a qualified dental professional has evaluated the condition.
Related Dental Reviews on Zero Stars
- Affordable Dentures reviews and complaints;
- Aspen Dental reviews and complaints; and
- More dental and oral-care reviews on Zero Stars.
Rate ResetSmile From -5 to +5 Stars
Use the Zero Stars scale to rate your complete ResetSmile ordering, impression, dental-review, product-fit or customer-service experience.
Positive Ratings — Green
- +5 Stars: Exceptional fit, appearance, service and overall result that significantly exceeded expectations.
- +3 to +4 Stars: Very good result with a comfortable, natural-looking device and only minor concerns.
- +1 to +2 Stars: More positive than negative, but with delays, adjustment needs or limitations.
Box colors: Background #eaf6ea; border #2e7d32.
Neutral Rating — Gray
- 0 Stars: Neutral, evenly mixed or no meaningful positive or negative result.
Box colors: Background #f2f2f2; border #666666.
Negative Ratings — Red
- -1 to -2 Stars: Disappointing experience with a limited fit, delay or customer-service problem.
- -3 to -4 Stars: Serious unresolved product, pain, remake, refund or financing problem.
- -5 Stars: The worst level on the scale, reserved for an exceptionally harmful, costly or unresolved experience.
Box colors: Background #fdeaea; border #b3261e.
Click here to submit your ResetSmile rating and review.
Frequently Asked Questions About ResetSmile
Is ResetSmile a teeth-whitening product?
No. ResetSmile is an at-home service for obtaining a custom removable partial denture to replace missing teeth. It is not a whitening gel, strip, tray or bleaching treatment.
What is the ResetSmile customer-service number?
ResetSmile’s customer-service number is 1-877-869-0740. Published support hours are Monday through Friday from 9 a.m. to 6 p.m. Eastern Time.
How much does ResetSmile cost?
As of August 31, 2026, published upfront prices were $467 for a single-tooth device, $644 for an upper or lower arch and $966 for both arches. Prices and financing terms can change.
Does a dentist review ResetSmile orders?
ResetSmile currently states that a dentist licensed in the customer’s state reviews the health information, photographs and impressions, determines candidacy, prescribes the treatment and approves the device.
Does ResetSmile require an office visit?
The company says its process can be completed without an office visit. However, an in-person examination or X-rays may still be necessary when the remote dentist cannot adequately evaluate the condition or when the customer has pain, infection, decay, gum disease, loose teeth or another oral-health concern.
Can ResetSmile replace every tooth?
No. ResetSmile offers partial dentures for customers who still have sufficient natural teeth to retain the device. It does not offer full dentures for an arch with no remaining teeth.
What should I do if my ResetSmile device hurts?
Remove the device if it is causing significant pain and contact deviceissues@resetsmile.com. Obtain an in-person dental evaluation for persistent soreness, bleeding, swelling, infection, loose teeth or bite problems.
Can I sleep while wearing ResetSmile?
No. ResetSmile’s current terms instruct users to remove the partial completely before sleeping because a removable device can dislodge and create a choking, swallowing or aspiration hazard.
What is the ResetSmile refund period?
The current Terms of Use describe a 100-day refund period beginning on the order date, with additional conditions. A $49 fee may apply after a product ships, and fit problems should be reported within 30 days of delivery. Save the policy displayed when ordering.
Did the FDA issue a warning letter to ResetSmile?
Yes. The FDA issued a warning letter to Reset Technology Corporation in June 2025 concerning the company’s ResetSmile partial-denture and impression-kit operations. The letter addressed manufacturing controls, complaint handling, regulatory submissions, reporting and labeling. A warning letter does not mean that every individual device is defective.
Does FDA registration mean ResetSmile is FDA approved?
No. The FDA states that establishment registration or device listing does not, by itself, denote FDA approval, clearance, certification or authorization.
Does dental insurance cover ResetSmile?
ResetSmile does not currently participate directly with dental-insurance networks. Customers may be able to file an out-of-network claim, but coverage and reimbursement depend on the individual plan.
Share Your ResetSmile Experience
Have you ordered a custom partial denture from ResetSmile? Share your experience with the impression kit, dentist review, processing time, fit, appearance, remakes and customer service. Specific firsthand information can help other consumers understand the process.
Scroll down to leave your ResetSmile rating, complaint, compliment or review.
Conclusion
ResetSmile offers custom removable partial dentures through an at-home impression and teledentistry process. Customers may appreciate the lower upfront price, flexible Valplast material, appearance and convenience, while complaints may involve repeated impressions, manufacturing delays, discomfort, remakes, customer-service communication or refunds.
ResetSmile is a medical dental device rather than a whitening product or permanent implant. Prospective customers should understand the candidacy requirements, obtain appropriate dental care, review the current refund and financing terms and report pain or fit problems promptly.
Last updated: August 31, 2026.
Disclaimer: ZeroStars.org is an independent review platform and is not affiliated with, endorsed by or operated by ResetSmile, Reset Technology Corporation or any dentist associated with the service. Information on this page is provided for general consumer information and is not dental, medical, financial or legal advice. A qualified dental professional must evaluate individual symptoms, diagnoses and treatment options. Prices, policies, regulatory status, support information and review scores can change.