Audien Hearing sells rechargeable over-the-counter hearing aids designed for adults with perceived mild to moderate hearing loss. The company emphasizes affordable pricing, online purchasing and models ranging from simple manual devices to hearing aids with touchscreen or smartphone controls.
Customer experiences vary considerably. Positive Audien reviews often mention affordability, easier conversations, rechargeable batteries and helpful support representatives. Complaints commonly involve fit, whistling or feedback, excessive amplification, sound quality, device durability, return requirements and refund delays.
- Company: Budget Hearing Aids LLC, doing business as Audien Hearing
- Products: Over-the-counter rechargeable hearing aids and hearing-related accessories
- Intended users: Adults age 18 and older with perceived mild to moderate hearing loss
- Current trial period: 45 days from delivery, subject to authorization and return conditions
- Current limited warranty: One year for qualifying manufacturing defects
- Common positive feedback: Affordability, simple operation, rechargeable designs and improved everyday hearing
- Common complaints: Fit, feedback, sound quality, durability, return procedures and refund timing
- Zero Stars rating: 0 stars based on 0 submitted reviews as of August 31, 2026
Audien Hearing Contact Information
- Customer service: 1-800-400-4327 — 1-800-400-HEAR
- Published support hours: Seven days a week, 10 a.m. to 7 p.m. Eastern Time
- Support email: support@audienhearing.com
- Company location: Scottsdale, Arizona
- Official website: AudienHearing.com
- Support and troubleshooting: Audien Hearing support
- Return policy: Audien returns and refunds
- Limited warranty: Audien warranty terms
Hours, policies and contact information may change. Confirm the current information directly with Audien before shipping a device or allowing a return deadline to expire.
Are Audien Devices OTC Hearing Aids?
Audien markets its current devices as over-the-counter hearing aids. OTC hearing aids are regulated medical devices intended for adults age 18 or older with perceived mild to moderate hearing loss. They can be purchased without a prescription, medical examination or appointment with an audiologist.
OTC hearing aids are not intended for children, severe hearing loss or profound hearing loss. A prescription hearing aid fitted by a licensed professional may be more appropriate when hearing loss is substantial, medically complicated or different between the two ears.
When to Seek Medical Care Before Using an OTC Hearing Aid
The FDA recommends consulting a doctor, preferably an ear, nose and throat specialist, if you experience warning signs such as:
- Sudden or rapidly changing hearing loss
- Hearing that is substantially worse in one ear
- Ear pain, discomfort, bleeding, pus or fluid
- Severe dizziness, spinning or balance problems
- Significant earwax or a possible object in the ear
- Ringing or buzzing occurring in only one ear
- Difficulty hearing speech even in a quiet room
- Difficulty hearing very loud sounds
A hearing test can help determine the degree and pattern of hearing loss, even when a test is not legally required to purchase an OTC device.
Current Audien Hearing Aid Models
Audien’s product selection has expanded beyond the older Atom and Atom Pro devices. Models displayed on its website may include:
- Atom One: A basic in-ear model intended for shoppers seeking simple manual operation.
- Atom Air: A compact in-ear model with manual controls and rechargeable operation.
- Atom Pro 2: An in-ear device with multiple listening modes and a charging case that includes a UV-cleaning feature.
- Atom X: An in-ear model controlled through a touchscreen charging case without requiring a smartphone.
- ION and ION Air: Behind-the-ear designs for users who prefer an alternative to a fully in-ear device.
- ION Pro 2: An app-controlled behind-the-ear model with personalized hearing profiles, environmental modes and wireless features.
Model availability, specifications, prices and promotional offers can change. Confirm whether a smartphone is required, how volume is adjusted and which accessories are included before placing an order.
Positive Audien Hearing Aid Reviews
- Affordable entry point: Many customers appreciate having options priced below many professionally fitted prescription hearing aids.
- Improved everyday hearing: Some users report hearing conversations, television and ordinary household sounds more clearly.
- Rechargeable operation: Customers may prefer charging the devices instead of replacing disposable batteries.
- Simple models: Some reviewers like Audien models that use manual controls without requiring an app or complicated setup.
- Advanced model choices: Newer models provide touchscreen controls, environmental modes or smartphone-based customization.
- Helpful representatives: Positive reviews describe support agents who assisted with setup, fit, troubleshooting, exchanges or returns.
- Discreet appearance: Some customers appreciate the small in-ear design of Atom-series devices.
Mixed and Neutral Audien Reviews
- Useful in quiet settings: Some customers notice an improvement during one-on-one conversations but have difficulty in restaurants or crowded rooms.
- Adjustment period: Everyday sounds and the user’s own voice may initially seem unusually loud, hollow or sharp.
- Fit varies by person: A device may fit one ear comfortably but require a different dome or style for the other ear.
- Basic versus advanced models: Lower-priced models may meet simple needs but provide fewer controls than Audien’s more expensive devices.
Audien Hearing Aid Complaints
- Whistling and feedback: Some users report squealing or whistling when the device is inserted, adjusted or not properly sealed in the ear.
- Fit and comfort: Complaints include devices that feel too large, fall out or become uncomfortable during extended use.
- Excessive amplification: Some reviewers describe ordinary sounds as too loud even after attempting to lower the volume.
- Tinny or muffled sound: Customers sometimes report unnatural sound or difficulty separating speech from background noise.
- Device failure: Complaints include hearing aids or charging cases that stopped working, failed to charge or worked intermittently.
- Customer-service delays: Some customers report difficulty reaching support or receiving timely follow-up.
- Return requirements: Complaints sometimes concern the required telephone or video consultation before return authorization.
- Return-shipping costs: Audien’s current policy states that customers are responsible for applicable return-shipping fees.
- Refund timing: Some reviewers describe repeated contact while waiting for a returned device to be inspected and refunded.
- Additional offers or upgrades: Some customers report confusion involving optional accessories, replacement coverage or upgrades discussed during support calls.
Audien’s 45-Day Return Policy
Audien currently advertises a 45-day trial beginning on the date the shipment is delivered. The trial is subject to specific authorization, condition and shipping requirements.
How to Request an Audien Return
- Contact Audien before the 45-day deadline through its support page, telephone number or email.
- Complete the required support telephone call or video appointment.
- Obtain return authorization and an official Audien USPS return label.
- Return the hearing aids, charging case, cable, cleaning tools, ear tips and other included accessories.
- Include the order number to prevent processing delays.
- Make sure the package is accepted by the carrier and in transit no later than the 45th day following delivery.
- Save the tracking number and delivery confirmation until the refund is complete.
Audien states that returned hearing aids must be in their original packaging, undamaged and in working condition. Returns may be denied for damage attributed to water, physical damage, wax buildup, poor maintenance or unauthorized modification.
After receiving a return, Audien states that its inspection generally takes three to five business days. Additional time may be required for the bank or card issuer to post the refund.
Purchases From Other Retailers
Audien’s direct return policy does not cover purchases made through retail partners, stores or other third-party sellers. Those purchases must be returned through the original retailer under that retailer’s policy.
Audien Hearing Aid Warranty
Audien currently provides a one-year limited warranty covering qualifying defects in materials and workmanship. The warranty period begins on the original delivery date.
If Audien confirms a manufacturing defect, it may repair the hearing aid or replace it with a new or refurbished device of equivalent performance. Proof of purchase and the device serial number may be required.
Items and Damage That May Not Be Covered
- Normal wear and tear
- Wax buildup or inadequate maintenance
- Physical, accidental or cosmetic damage
- Water, sweat or excessive humidity damage
- Unauthorized repairs or modifications
- Use with incompatible third-party accessories
- Lost or stolen devices
- Domes, ear tips, wax guards and other consumable items
- Products purchased from unauthorized sellers
Audien states that its hearing aids are not waterproof and that water exposure can void warranty coverage. Contact support and obtain an authorized return label before sending a device for warranty inspection.
AudienCare Protection Plans
Audien also offers optional AudienCare protection plans. These plans are separate from the standard limited warranty and may involve annual or monthly payments.
Before enrolling, verify:
- Whether the plan is monthly or annual
- Whether billing automatically renews
- The replacement or service fee for each claim
- Whether loss, accidental damage or theft is covered
- How cancellation affects benefits
- Whether any payment is refundable
Audien’s current policy states that canceling a monthly AudienCare plan stops future billing but does not refund earlier monthly payments. Protection benefits end when the plan is canceled.
Troubleshooting Audien Hearing Aids
Whistling or Feedback
- Try a different-size ear dome.
- Confirm that the hearing aid is fully and correctly inserted.
- Reduce the volume before inserting or adjusting the device.
- Check the ear dome and wax guard for blockage.
- Have excessive earwax evaluated safely by a healthcare professional.
Weak or Muffled Sound
- Fully charge the device and charging case.
- Clean or replace the wax guard as instructed.
- Confirm that the microphone opening is not blocked.
- Try another listening mode or hearing profile if the model provides one.
- Contact support before the return period expires if troubleshooting does not help.
Device Will Not Charge
- Clean the charging contacts carefully.
- Confirm that each device is seated correctly in the case.
- Try the supplied charging cable and an appropriate power source.
- Document any blinking lights or error indications.
- Contact Audien while the device remains within its return or warranty period.
Do not modify the device, cut its removal line or attempt an unauthorized repair. Those actions may affect warranty eligibility.
Audien Reviews on Other Websites
- Audien Hearing profile and complaints at the Better Business Bureau
- Audien Hearing reviews on Trustpilot
- Audien Hearing reviews on ConsumerAffairs
Ratings and complaint totals can change frequently. Consider the details of individual reviews, the model purchased, the customer’s type of hearing difficulty and whether the company responded or resolved the reported problem.
How to Compare Audien With Other OTC Hearing Aids
Audien models range from basic manual devices to app-controlled hearing aids. Rather than comparing brands only by price, consider:
- In-ear versus behind-the-ear design
- Manual, touchscreen or smartphone controls
- Available hearing profiles and listening modes
- Background-noise management
- Feedback control
- Battery life and charging-case capacity
- Bluetooth calling or audio streaming
- Availability of professional setup assistance
- Trial-period requirements
- Return-shipping expenses
- Warranty duration and exclusions
- Replacement and protection-plan costs
A related affordable hearing-device listing on Zero Stars is:
Share Your Audien Hearing Aid Experience
A helpful Audien review may include:
- The exact Audien model
- The approximate purchase date and price
- Whether it was purchased directly or through another retailer
- How the device fit in each ear
- Sound quality during conversations and in background noise
- Whether feedback or whistling occurred
- Battery and charging performance
- Customer-service response time
- Return, refund, exchange or warranty outcome
- Whether an optional AudienCare plan was purchased
Rate Audien Hearing Aid
Use the Zero Stars rating scale to evaluate your experience:
Click here to submit your Audien Hearing Aid rating and review.
Audien Hearing Aid Frequently Asked Questions
What is Audien Hearing’s customer-service number?
Audien’s current customer-service number is 1-800-400-4327, also displayed as 1-800-400-HEAR. Published support hours are 10 a.m. to 7 p.m. Eastern Time, seven days a week.
Are Audien hearing aids intended for everyone?
No. OTC hearing aids are intended for adults age 18 and older with perceived mild to moderate hearing loss. Children and people with severe, profound, sudden or medically complicated hearing loss should obtain professional evaluation.
Do I need a hearing test to buy Audien hearing aids?
A hearing test or prescription is not legally required for an adult to purchase an OTC hearing aid. However, a professional hearing evaluation can identify the type and degree of hearing loss and help determine whether an OTC device is appropriate.
Does “FDA registered” mean FDA approved?
No. FDA registration or device listing is not the same as individual FDA approval, certification or endorsement. OTC hearing aids must comply with applicable FDA regulations and labeling requirements.
How long is the Audien trial period?
Audien currently provides a 45-day trial beginning on the delivery date. The return must be authorized and placed in transit by the 45th day.
Do I have to speak with someone before returning Audien hearing aids?
Yes. Audien’s current return policy requires a telephone consultation or video appointment before return authorization is issued.
Who pays for Audien return shipping?
Audien’s current policy states that customers are responsible for return-shipping fees. Once a return is authorized, Audien emails an official USPS label for the shipment.
Can I return Audien hearing aids purchased from another retailer?
Purchases made through retail partners or other third-party sellers must be returned to the original retailer under that seller’s return policy.
How long is the Audien warranty?
Audien currently provides a one-year limited warranty against qualifying defects in materials and workmanship. Damage from water, accidents, wax buildup, poor maintenance or unauthorized modifications may not be covered.
Why do Audien hearing aids whistle?
Feedback can occur when amplified sound escapes from the ear and re-enters the microphone. A different ear dome, improved insertion, lower volume or removal of an obstruction may help.
How long does it take to adjust to hearing aids?
Audien advises that adjustment may take approximately two to four weeks. Begin in manageable listening environments and contact a hearing professional if the devices remain uncomfortable or provide insufficient benefit.
What should I do if my Audien device stops working?
Document the problem, clean the device as instructed, confirm that it charges and contact Audien support while the return or warranty period remains active. Do not attempt an unauthorized repair.
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Conclusion
Audien provides several comparatively affordable OTC hearing-aid options, ranging from simple manual in-ear models to app-controlled behind-the-ear devices. Some customers report clearer conversations, convenient charging and helpful support, while others describe problems involving fit, feedback, background noise, durability, returns and refunds.
Before purchasing, compare the individual model’s controls, features and fit, and read the complete return, warranty and optional protection-plan terms. Keep all packaging during the 45-day trial, document problems promptly and obtain return authorization before the deadline.
Comments and Discussions
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Updated August 31, 2026.
Disclaimer: ZeroStars.org is an independent review platform and is not affiliated with, endorsed by or sponsored by Audien Hearing. Reviews reflect the experiences and opinions of individual contributors. Product models, prices, policies and contact information may change. This page provides general consumer information and is not medical advice. Consult a qualified hearing healthcare professional regarding hearing loss, ear symptoms or whether an OTC hearing aid is appropriate for you.