Independent reviews. Your experience.
Cloaked Reviews & Complaints
Find company contact details, complaint guidance and refund information. Share your own experience below.
Editorial information
About Cloaked
Editorial information by Eric Strand, founder and publisher of ZeroStars. This guidance is separate from user-submitted customer reviews. Dated figures in this guidance are historical snapshots; the header shows the current published rating. Expand a topic to read more.
Overview
Cloaked reviews and complaints can involve several different services. A data-removal expectation, a Call Guard routing problem and a subscription charge need different evidence and support steps.
Quick answer: Cancel through the payment channel you used. Separately deactivate Call Guard and finish its carrier-forwarding step; ending billing or uninstalling the app does not by itself restore normal call routing.
What Recent Customers Describe
Six selected accounts on Cloaked’s Trustpilot profile were rechecked October 12. Janet Wiseman describes call-routing and cancellation trouble, Joshua Prager a payment-recognition dispute, and Ben Koren an annual-versus-monthly billing complaint. Their listed experiences are September 25, October 6 and October 1. Cloaked replies refer to settings, missing support tickets or direct email contact; final resolution of those disputes was not established.
Other accounts report better outcomes: Roger L says a billing problem was fixed, Craig describes setup help, and Suzanne S praises support. Their listed experiences are October 9–10. These are six distinct selected accounts, not a representative complaint rate or independently confirmed incidents. Company replies are not additional customer reports.
Cancel Through the Correct Billing Channel
The Cloaked Help Center cancellation guide separates three routes:
- Direct card payment: use the Cloaked subscription settings and complete confirmation.
- PayPal: follow the PayPal billing route or cancel the Cloaked automatic payment in PayPal.
- Apple App Store or Google Play: manage the subscription through that store.
Save the confirmation, effective date and next-renewal information. The guide says refund requests receive manual review. Ask about the specific payment; cancellation alone is not a refund promise.
Canceling Cloaked Does Not Turn Off Call Guard
Follow Cloaked’s Call Guard deactivation instructions. In the app, open Call Guard settings and choose Deactivate Call Guard under Troubleshooting. Complete the carrier dialing step shown and look for carrier confirmation. The guide also covers device settings that may need restoring. If you cannot access the app, use its carrier-specific help or contact your carrier; do not guess a forwarding code.
Before deleting your account: Cancellation and deletion are separate actions. Save information you need and review any account access that depends on a Cloaked identity before taking an irreversible deletion step.
Make Your Support Request Specific
Describe the feature, device, relevant dates and what you expected to happen. For routing trouble, note whether deactivation and carrier confirmation were completed. For billing, identify the payment channel, plan shown on the receipt and disputed transaction. Send account evidence privately through the official help center, with unrelated information removed.
Record the outcome: Ask support to confirm the requested action in writing. Distinguish a canceled renewal, an approved refund, a received refund and restored call routing in your own records.
Share Your Experience
Describe your product or service, contact dates, requested remedy and actual outcome. Tell readers whether the issue is pending, resolved or partly resolved, and update your review when the outcome changes. Remove order numbers, addresses, account details and payment information. Use the −5 to +5 scale to rate your own experience.
Sources checked October 12, 2026. ZeroStars is independent of Cloaked. Customer accounts are allegations or reported outcomes, not independently verified transactions or product tests.
Editorial contact information
Contact Details
Contact the company directly for help with your account. ZeroStars is an independent review site.
Support links listed in this article:
Editorial guidance
Frequently asked questions
Frequently Asked Questions
Will deleting the app cancel my subscription?
Use the payment-channel cancellation route above and retain its confirmation. Treat app removal as a separate action.
Does a billing refund prove Call Guard is turned off?
No. Check the deactivation and carrier-forwarding steps separately.
Can ZeroStars cancel Cloaked for me?
No. Use Cloaked or the billing provider for account actions, then describe your experience here.
From the people who used it
Customer reviews
Your experience could be the first.
No customer reviews have been published for Cloaked yet. There is no average rating to display.
Write the first reviewMake your experience count