The Epoch Times Reviews and Complaints: Subscription, Cancellation, Delivery and Editorial Feedback

The Epoch Times reviews and complaints include widely different opinions about the publication’s news coverage, political perspective, print delivery, digital access, promotional pricing, automatic renewals and cancellation process. Some subscribers praise its long-form reporting and coverage of subjects they believe receive limited attention elsewhere. Other readers criticize its editorial choices, marketing emails, renewal charges or handling of subscription problems.

What Is The Epoch Times?

The Epoch Times is an international newspaper and digital media organization founded in 2000. It publishes reporting, analysis, commentary, documentaries, video programs, health and lifestyle content, and coverage of politics, culture, international events and China.

The organization began in response to censorship and political repression in China. Its publications have historically emphasized opposition to the Chinese Communist Party, religious freedom and traditional cultural values.

The U.S. English-language subscription service currently offers several types of content:

• Online news and analysis
• Digital newspaper editions
• EpochTV programming and documentaries
• Health and lifestyle content
• Games and other subscriber features
• Weekly print newspaper with qualifying print plans
• Digital magazines and special reports

Exact benefits depend on the subscription selected and may change.

The Epoch Times Customer Service and Address

• Company: The Epoch Times Association Inc.
• Address: 229 W. 28th Street, New York, NY 10001
• U.S. Customer-Service Phone: 1-833-699-1888
• Canada Cancellation Phone: 1-800-766-0157
• Customer-Service Hours: Monday through Friday, 8 a.m. to 8 p.m. Eastern Time; Saturday and Sunday, 10 a.m. to 6 p.m. Eastern Time
• Official Website: TheEpochTimes.com
• Help Center: The Epoch Times Help Center
• Online Support Request: Submit a support request

The online support form is described as being for non-cancellation requests. Customers seeking to cancel can use the account portal or telephone number.

The Epoch Times Subscription Plans and Pricing

The Epoch Times offers digital and print subscription options. Promotions differ by landing page, customer eligibility and billing term.

As checked in September 2026, one official digital-subscription page advertised:

• Basic Digital: An introductory rate of $1 per week for one year, billed every four weeks.
• Annual Digital: An introductory rate of $39 for the first year, billed annually.

The same page displayed higher standard prices and stated that current subscribers or people who previously accepted a discount might not qualify for another offer.

Print subscription promotions may be billed for three, six or twelve months. The print package generally includes a weekly newspaper, weekday digital newspaper editions and digital access. Promotional and renewal rates can vary, so customers should rely on the final checkout page rather than an advertisement, mailed offer or older review.

Introductory Price Versus Renewal Price

A low introductory price may apply only to the initial promotional period. The company’s terms state that subscriptions renew automatically at the beginning of each billing cycle until cancelled.

Before purchasing, record:

• The introductory price
• The length of the introductory period
• The normal renewal price
• The billing frequency
• The next scheduled payment date

The terms state that customers should receive advance notice when the recurring price changes from the rate presented at enrollment. Customers who do not cancel or change their plans can be charged the new rate for the next billing period.

Positive Epoch Times Reviews

Favorable reader reviews frequently mention:

• Alternative Story Selection: Subscribers appreciate coverage of subjects they believe receive less attention from larger news organizations.
• China Coverage: Some readers value the publication’s extensive reporting about China and the Chinese Communist Party.
• Long-Form Articles: Positive reviews sometimes praise detailed reporting, interviews and extended analysis.
• Traditional and Cultural Content: Readers may enjoy articles about history, family, classical arts, food and traditional culture.
• Print Format: Some subscribers prefer receiving a physical weekly newspaper rather than reading exclusively online.
• Digital Features: Favorable comments mention access to video programs, documentaries, digital editions and subscriber-only content.
• Customer Support: Some reviewers report receiving helpful assistance with account changes, cancellations or billing questions.

These comments represent individual reader experiences and do not establish the accuracy or reliability of every article.

Common Epoch Times Complaints

Automatic Renewal Charges

Some complaints involve customers who say they did not expect a subscription to renew or did not understand that a promotional offer would continue at a different rate.

The company’s terms state that subscriptions automatically renew and that the payment method can be charged at the beginning of each billing cycle. Customers must cancel before the next billing date to prevent another charge.

Cancellation Difficulties

Although The Epoch Times now publishes online cancellation instructions, some reviewers describe difficulty finding the cancellation option, accessing their accounts or confirming that a subscription had ended.

Always complete every cancellation step and retain the confirmation email. If more than one subscription appears in the account, verify that each unwanted subscription has been cancelled.

No-Refund Policy

Refund expectations are an important source of dissatisfaction. The current terms state that subscription payments and purchases are generally final and nonrefundable. They also state that no full or partial refund is issued for the unused time between cancellation and the end of the billing period.

The terms provide a limited opportunity to report a charge believed to have been made in error. The customer must contact The Epoch Times within 30 days of the disputed charge. This does not guarantee that a refund will be approved.

Print Delivery Problems

Print subscribers report complaints involving:

• Missing weekly newspapers
• Newspapers arriving late
• Inconsistent home delivery
• Difficulty updating a delivery address
• Delays before the first newspaper arrives

The Epoch Times says its weekly paper is mailed on Wednesday and that new print subscriptions can require up to 14 days before the first newspaper arrives.

Its terms state that missing newspapers generally do not qualify for a refund or changes to cancellation terms. The company may instead extend the subscription for qualifying missed issues.

Digital Access and Login Problems

Some subscribers report difficulty signing in, accessing subscriber-only articles, using the app or determining which email address is associated with their account.

Subscriptions purchased through the Apple App Store must generally be managed through Apple. An App Store subscription may not appear in the same billing area as a subscription purchased directly from The Epoch Times website.

Frequent Emails and Newsletter Complaints

Another recurring complaint involves receiving multiple newsletters or promotional emails after using an unsubscribe link. The Epoch Times has explained in responses to some BBB complaints that a customer may be enrolled in more than one newsletter list.

Customers experiencing this problem should:

1. Log in to the account portal.
2. Review all newsletter preferences.
3. Turn off each unwanted newsletter individually.
4. Use the unsubscribe link in each type of email still being received.
5. Contact customer service if messages continue.

Cancelling a paid subscription and unsubscribing from free newsletters may require separate actions.

Editorial Bias and Story Selection

Reader opinions about the publication’s editorial perspective are strongly divided. Some subscribers appreciate its emphasis on traditional values, anti-communism, religious freedom and stories of interest to conservative readers. Others believe its story selection, headlines, opinion content or political coverage lean too heavily toward one viewpoint.

AllSides currently assigns The Epoch Times a Lean Right media-bias rating with medium confidence. Its 2025 blind survey rated selected articles closer to the center, while subsequent editorial reviews placed the publication slightly inside the Lean Right category.

A media-bias rating measures perceived framing and story selection; it does not independently establish whether every article is accurate or inaccurate. Readers should distinguish reporting from commentary, follow source links and compare consequential claims with additional outlets.

Epoch Times Ratings on Other Websites

The following public information was checked on September 1, 2026:

• ZeroStars.org: 0 stars based on 1 submitted review.
• Trustpilot: Approximately 4.3 out of 5 based on 634 reviews.
• BBB Customer Reviews: Approximately 4.45 out of 5 based on 270 reviews.
• BBB Letter Grade: B.
• BBB Complaints: 164 complaints during the preceding three years, including 31 closed during the preceding 12 months.

Trustpilot indicates that The Epoch Times invites customers to submit reviews. BBB’s customer-review score is separate from its letter grade, complaint totals and accreditation status. The Epoch Times was not BBB accredited when checked.

Ratings can change. Review invitations, moderation methods and the types of customers using each website can affect the results.

How to Cancel The Epoch Times

The official help page describes three free cancellation methods.

Cancel Through the Account Portal

1. Visit TheEpochTimes.com/profile.
2. Sign in with the email address associated with the subscription.
3. Select Subscription from the account menu.
4. If multiple subscriptions appear, choose the one you want to cancel and select Manage.
5. Scroll to the bottom of the subscription details.
6. Select Cancel my subscription.
7. Follow every confirmation prompt.
8. Save the cancellation-confirmation email.

Cancel by Telephone

Call 1-833-699-1888 during customer-service hours. Request a confirmation number or email and record the date and time of the call.

The subscription generally remains accessible through the end of the paid billing period. Cancelling prevents future renewal but ordinarily does not produce a prorated refund.

Subscriptions Purchased Through Apple

A subscription purchased through The Epoch Times iOS application is managed by the Apple App Store. Cancellation and refund requests must generally be submitted through Apple rather than The Epoch Times.

How to Report a Missing Newspaper

The Epoch Times asks subscribers to report delivery problems from the preceding four weeks through its online support form. Older delivery problems should be reported by calling customer service.

Include:

• The subscriber’s name
• The complete delivery address
• The email or telephone number associated with the subscription
• The dates of the missing issues
• Whether the newspaper was late or never arrived

The company says eligible missing issues can receive subscription credit or an extension.

How The Epoch Times Compares With Other Newspapers

When comparing The Epoch Times with The New York Times, The Washington Post, The Wall Street Journal or another subscription publication, consider:

• Editorial Perspective: Compare story selection, opinion pages and the outlet’s stated values.
• News Versus Opinion: Check whether commentary and straight-news reporting are clearly identified.
• Subject Coverage: The Wall Street Journal emphasizes business and financial news, while other publications may devote more coverage to local, national, international, cultural or lifestyle topics.
• Print Frequency: The Epoch Times’ U.S. print subscription is generally weekly rather than daily.
• Digital Features: Compare apps, videos, podcasts, games, archives and subscriber newsletters.
• Promotional Terms: Review introductory prices, renewal prices and billing frequency.
• Refund Policy: Determine whether unused subscription time can be refunded.

Readers seeking a broad understanding of a disputed issue may benefit from comparing coverage across publications with different editorial perspectives.

How to File an Epoch Times Complaint

Contact customer service first and provide:

• The subscriber name and email address
• The subscription type
• The original enrollment date
• The disputed charge or missed-delivery date
• Copies of relevant confirmation emails
• The cancellation date and confirmation number
• The specific resolution requested

If the complaint concerns an alleged erroneous charge, contact the company within the 30-day period stated in its terms. Keep communications factual and retain copies of account pages, billing records and support responses.

Do not publish full account numbers, credit-card details, passwords, personal addresses or other sensitive information in a public review.

Epoch Times Frequently Asked Questions

Do Epoch Times subscriptions renew automatically?

Yes. The current terms state that subscriptions renew automatically until terminated by the subscriber or the company.

Can The Epoch Times be cancelled online?

Yes. The official help page provides an online cancellation link and account-portal instructions. Telephone cancellation is also available without a cancellation charge.

Will I receive a refund after cancelling?

Usually not. The published terms state that payments are final and nonrefundable and that no prorated refund is provided for unused days. Customers who believe they were charged in error must contact the company within 30 days.

Does cancellation immediately end access?

A regular paid subscription generally remains available until the end of the current billing period. Trial and lifetime-digital subscription rules may differ.

How frequently is the print newspaper delivered?

The U.S. print newspaper is generally delivered once a week. Digital newspaper editions are available more frequently with qualifying plans.

Why am I still receiving emails after cancelling?

Paid subscriptions and newsletter preferences can be separate. A reader may also be enrolled in several newsletter lists. Review all newsletter settings and unsubscribe from each unwanted list.

Is The Epoch Times conservative?

The publication describes itself as independent and emphasizes traditional values and opposition to communism. AllSides currently rates its online news coverage Lean Right with medium confidence, although assessments vary by article and methodology.

Related Media Reviews

Additional publications, television services and media companies can be found in the ZeroStars Media, Streaming & Entertainment category.

Share Your Epoch Times Experience

Have you subscribed to The Epoch Times in print or digital form? Share what you liked or disliked about the reporting, subscription price, renewal notice, newspaper delivery, website, application, cancellation process or customer service.

When reviewing the publication’s content, identify the specific article or subject involved and distinguish personal disagreement with an opinion from a verifiable factual error.

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Scroll down to leave an Epoch Times review or complaint.

Conclusion

The Epoch Times appeals to readers who appreciate its coverage of China, traditional culture, religious freedom and subjects that may receive less attention from other publications. Other readers object to its editorial perspective, story selection or political framing.

Customer experiences are similarly divided. Positive reviews mention in-depth articles, print presentation and extensive digital content. Complaints commonly involve automatic renewals, refund expectations, marketing emails, missing newspapers and cancellation concerns.

Before subscribing, compare the introductory and renewal prices, confirm the billing frequency and read the no-refund terms. If cancelling, complete the process before the next billing date and retain the confirmation email.

Comments and Discussions

Join the conversation below. Read real user comments, ask questions and share your experience with The Epoch Times.

Information checked and updated September 2026. ZeroStars.org is an independent review platform and is not affiliated with The Epoch Times Association Inc. Reviews represent individual user opinions. Subscription prices, promotional offers, ratings, delivery procedures and policies can change; confirm current information with the company before purchasing or cancelling.