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HatsanUSA Reviews & Complaints
Find company contact details, complaint guidance and refund information. Share your own experience below.
Editorial information
About HatsanUSA
Editorial information by Eric Strand, founder and publisher of ZeroStars. This guidance is separate from user-submitted customer reviews. Dated figures in this guidance are historical snapshots; the header shows the current published rating. Expand a topic to read more.
Overview
HatsanUSA reviews and complaints may involve orders, product support or repairs. This guide focuses on the Blitz and Blitz 777 recall and how to document a request to the official recall team.
Quick answer: Contact the recall team about the free trigger-assembly remedy. Owners who want HatsanUSA to perform the work can request its prepaid return option.
Stop using affected air rifles immediately. CPSC recall 27-025, dated October 15, 2026, describes an unexpected-discharge hazard that can cause serious injury or death. CPSC directs owners to ensure the product is unloaded and contact HatsanUSA. Ask the recall team for safe-handling guidance if unsure; do not test the malfunction.
Which Models Are Included?
The notice covers all Hatsan Blitz and Blitz 777 units sold February 2020–March 2026, in .22, .25 and .30 calibers. Use the official model and identification photographs to compare the product and locate its identifying information.
About 16,170 units are included. The company reported one accidental misfire and no injuries. The notice identifies HatsanUSA, Inc., of Bentonville, Arkansas, as importer. This recall should not be applied to every Hatsan product.
Prepare Your Support Request
Gather the requested details: The brand’s form asks for model, serial number, manufacture date, caliber, purchase date and seller, plus contact information. Use existing records where possible and follow official safety guidance when checking identification.
Keep a copy of the submission and note the date. If choosing the company-return option, ask for a case reference and confirmation of the approved return route. Save the label, shipment tracking and any service report. A label issued, a parcel delivered and a repair completed are separate milestones.
If a response or shipment is delayed, follow up on the same case with the last contact date and the unresolved question. Ask whether any evidence is missing and when the next update is expected. No verified completion deadline or independent repair outcome is available for this guide.
Evidence and Customer Outcomes
The recall notice and brand form support the model scope, contact route and offered remedy. No recent firsthand recall accounts or completed repairs were independently authenticated. The company-reported incident is not an independently inspected customer account, and its occurrence date was not established here. We have not called support or submitted the form.
Share Your HatsanUSA Experience
Positive, neutral and negative firsthand experiences are welcome through the −5 to +5 reader review system. Explain what you bought, approximately when, which support route you tried and what happened. Separate a submitted request, a promised remedy and an outcome actually received. Keep order numbers, addresses, payment details and other private information out of public reviews. ZeroStars does not assign an initial customer rating.
Independent editorial guidance; ZeroStars is not affiliated with HatsanUSA. Sources checked October 18, 2026.
Editorial contact information
Contact Details
Contact the company directly for help with your account. ZeroStars is an independent review site.
Official Recall Contact and Remedy
Use the Blitz and Blitz 777 recall submission form, email blitzrecall@hatsanusa.com, or call 877-750-3375, Monday–Friday, 8:30 a.m.–4 p.m. Central.
The published remedy is a free trigger-assembly replacement, with a prepaid shipping label available for owners who want HatsanUSA to inspect the product and complete the replacement. Ask for the company’s handling, packing and shipping instructions before sending anything. This is not a promised whole-product refund, and this page is not a repair tutorial.
Editorial guidance
Frequently asked questions
HatsanUSA Frequently Asked Questions
Do I have to replace the assembly myself?
The official notice offers a prepaid return option for company inspection and replacement. Request that option from the recall team and follow its instructions.
What if I bought the product used or no longer have a receipt?
The brand’s form includes new, refurbished and used purchase choices. Explain your situation and ask what identification or records are needed; do not guess a serial number, purchase date or eligibility decision.
Is the recall the same as an ordinary warranty claim?
Use the dedicated recall route for an affected Blitz or Blitz 777. For a different model or an unrelated issue, describe that issue separately to customer support. Do not assume the recall promises a refund or covers all models.
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