Hempvana sells topical creams, gels, lotions and roll-ons marketed for temporary relief from minor muscle, joint, back and arthritis pain. Although hemp seed oil is featured prominently in the branding, Hempvana products use different over-the-counter active ingredients, including trolamine salicylate, lidocaine or menthol, depending on the formula.
Customer experiences vary considerably. Some reviewers report temporary relief and appreciate the easy-to-apply formulas, while others complain about limited results, skin irritation, confusing product claims or difficulties with returns. ZeroStars uses a rating scale from -5 to +5 stars so customers can share positive, neutral and negative experiences.
Quick Verdict
Hempvana is a legitimate product line distributed by Telebrands Corporation. The original Hempvana Pain Relief Cream lists trolamine salicylate 10% as its active topical analgesic. Hemp seed oil appears as an inactive ingredient and should not be confused with CBD oil.
Hempvana may temporarily relieve minor aches for some users, but it should not be expected to cure arthritis, sciatica or another underlying medical condition. Effectiveness depends partly on the formula, the cause of the pain and the individual using it.
Before Buying Hempvana
- Check the active ingredient on the exact product—not just the Hempvana name.
- Do not assume Hempvana contains CBD or THC. The original cream does not list either as an active ingredient.
- Compare direct-order and retailer return policies before purchasing.
- Keep the order confirmation, packaging and photographs until you know the product works for you.
- Confirm whether an opened container qualifies for a refund before returning it.
What Is Hempvana?
Hempvana is a Telebrands product line that includes several topical pain-relief formulas. Products advertised on the official website include original and platinum creams, arthritis gels, lidocaine creams, cooling roll-ons and other topical treatments.
Because the formulas are different, a review of one Hempvana cream may not accurately describe another. Consumers should compare the active ingredient, concentration, warnings and directions on the specific container they are considering.
Does Hempvana Contain CBD?
Hemp seed oil and CBD oil are not the same thing. Hemp seed oil is generally produced from hemp seeds, while CBD is extracted from other parts of the cannabis plant.
The official label for original Hempvana Pain Relief Cream identifies trolamine salicylate 10% as the active pain-relieving ingredient. Hemp seed oil is included among the inactive ingredients. The label does not identify CBD or THC as active ingredients.
Consumers looking specifically for a CBD topical should therefore verify the Drug Facts and complete ingredient list rather than relying on the word “hemp” in the product name.
How Does Hempvana Pain Relief Cream Work?
According to the official DailyMed label, the original cream uses trolamine salicylate 10% for temporary relief of minor pain associated with:
- Arthritis
- Simple backache
- Muscle strains
- Sprains
- Bruises
Other Hempvana products may use lidocaine or menthol instead. These ingredients work differently and have different precautions. The phrase “FDA-listed” should not be interpreted as an FDA endorsement or proof that the product will work for every person.
Positive Hempvana Reviews
Favorable customer feedback commonly mentions:
- Temporary pain relief: Some customers report reduced discomfort in their knees, hands, shoulders, back or other affected areas.
- Easy application: Several formulas are described as spreading easily and absorbing without excessive residue.
- Convenient topical use: Buyers can apply the product directly to the affected area instead of taking an oral pain reliever.
- Multiple formula choices: Customers can choose among salicylate, lidocaine, menthol and arthritis-gel products.
- Retail availability: Certain Hempvana products are available through major retailers in addition to the official website.
Hempvana Complaints and Negative Reviews
Frequently reported concerns include:
- Little or no relief: Some users say the product did not noticeably improve their pain.
- Temporary results: Relief may last for only a limited period and require another application according to the label.
- Skin reactions: Customers occasionally report redness, itching, burning or irritation.
- Formula confusion: Buyers may not realize that Hempvana products contain different active ingredients.
- Marketing expectations: Some consumers believe advertising created expectations that exceeded the results they experienced.
- Return questions: Complaints can arise when customers are uncertain whether opened or used products meet the company’s “original condition” return requirement.
- Odor or cooling sensation: Scent and sensation vary by formula, particularly with menthol-containing products.
Health and Safety Warning
Topical pain relievers can cause side effects and may not be appropriate for everyone. Follow the Drug Facts label on the exact product.
- Do not use on wounds or damaged, broken or irritated skin.
- Avoid contact with the eyes and mucous membranes.
- Do not combine it with another topical analgesic unless a healthcare professional advises you to do so.
- Do not use a heating pad or tight bandage over the treated area.
- Consult a medical professional before using a salicylate product if you are allergic to aspirin or salicylates.
- Stop using it and seek advice if irritation develops, symptoms worsen or pain persists beyond the period stated on the label.
- Ask a healthcare professional before use during pregnancy or breastfeeding.
- Keep topical medications away from children and pets.
Persistent, severe or unexplained pain should be evaluated by a qualified healthcare professional. Hempvana is not a substitute for diagnosis or treatment.
Hempvana Lidocaine Recall
On April 14, 2022, the U.S. Consumer Product Safety Commission announced a recall involving approximately 183,000 units of certain Hempvana products containing lidocaine. The products were recalled because their packaging did not meet child-resistant packaging requirements, creating a poisoning risk if the contents were swallowed or placed on the skin of a young child.
The recall involved selected Ultra Strength creams and a pain-relieving hand and body lotion sold from approximately April 2021 through January 2022. No injuries or incidents had been reported when the recall was announced.
This was a packaging recall involving specific products and dates; it should not be interpreted as a recall of every current Hempvana product. Owners of an older Hempvana lidocaine product can review the model and UPC information in the official CPSC recall notice.
Is Hempvana Legit?
Yes. Hempvana is a real product line sold by Telebrands Corporation through its official website and third-party retailers. Telebrands has operated for decades and maintains a profile with the Better Business Bureau.
Legitimacy does not guarantee effectiveness. Results from topical pain products depend on the active ingredient, type and severity of pain, application and individual response. Reviews found on the Hempvana website are company-hosted, while the Hempvana Trustpilot profile provides another source of consumer feedback. Ratings and review totals on third-party sites can change.
Hempvana Return and Refund Policy
The official Hempvana guarantee states that products returned in original condition within 90 days of receipt may qualify for a refund or exchange. Shipping, handling and discounts are excluded, and refunds are issued to the original payment method.
Because “original condition” may create uncertainty for an opened topical product, contact customer service before mailing a return. Request written instructions and keep the tracking number and proof of delivery.
How to Contact Hempvana
- Distributor: Telebrands Corporation
- Mailing address: 79 Two Bridges Road, Fairfield, NJ 07004
- Customer service: 1-855-877-4503
- Website: Hempvana.com
- Online support: Hempvana contact form
How to File a Hempvana Complaint
- Record the product name, active ingredient, lot number and expiration date.
- Keep the receipt, order confirmation, photographs and correspondence.
- Contact Hempvana or the retailer where the product was purchased.
- Ask for a case or reference number and written return instructions.
- If the complaint concerns an adverse reaction, stop using the product and consult a healthcare professional.
- Report a serious product-safety issue to the appropriate regulatory agency.
Comparing Hempvana With Other Pain-Relief Products
Comparisons should be based on active ingredients rather than advertising terms such as “natural” or “hemp-infused.” Trolamine salicylate, lidocaine, menthol and CBD topicals are different products with different uses, precautions and supporting evidence.
- Trolamine salicylate products: Intended for temporary relief of minor muscle and joint pain.
- Lidocaine products: Temporarily numb the application area.
- Menthol products: Produce cooling or warming sensations that can temporarily distract from pain.
- CBD products: Require separate evaluation of CBD content, testing, labeling and applicable regulations.
Related ZeroStars reviews include Synocell, Omega XL, LifeWave Patches and QC Kinetix.
Share Your Hempvana Experience
Have you used Hempvana cream, gel, lotion or roll-on? Share the exact product and active ingredient, where you purchased it, how long you used it and whether it provided relief. You can also discuss side effects, ordering, customer service, returns or refunds.
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- 🔴 -5 Stars: Highly dissatisfied
- 🟠 0 Stars: Neutral or no significant impact
- 🟢 +5 Stars: Highly satisfied
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Conclusion
Hempvana is a legitimate Telebrands product line offering several types of topical pain relievers. Some users report useful temporary relief, while others describe minimal results, irritation or dissatisfaction with the product’s value.
The most important detail is the Drug Facts label. The original cream’s active pain reliever is trolamine salicylate—not hemp seed oil—and other Hempvana formulas may use lidocaine or menthol. Buyers should review the exact active ingredient, follow all warnings and confirm the return terms before ordering.
Comments and Discussions
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Disclaimer: ZeroStars.org is an independent review platform and is not affiliated with Hempvana or Telebrands Corporation. Reviews reflect individual experiences and do not constitute medical advice. Consult a qualified healthcare professional about persistent pain, adverse reactions or treatment decisions.
Information checked and updated August 2026.