Hims & Hers Reviews & Complaints

Hims & Hers reviews and complaints can concern billing, recurring memberships, prescription orders, cancellation and privacy. Before disputing a charge, identify whether it paid for medication, a membership or another order. Turning off medication renewal can leave a separate paid membership active.

This guide concerns Hims & Hers Health, Inc. and the Hims and Hers services. It separates current published account instructions, government allegations and selected customer accounts. ZeroStars has not purchased a plan, tested account cancellation or authenticated individual transactions, and does not assign an editorial company rating.

The company’s membership cancellation instructions, updated October 20, 2026, cover testosterone and weight-loss memberships in Hims and Hers accounts. They say canceling the membership also cancels associated medications, while canceling only medication leaves the membership active and regularly billed. Membership features remain available through the current billing period.

In the app or website, open Subscriptions, choose the relevant plan and select Manage subscription. Use the option to turn off auto-renewal for medication or membership, choose which renewal to change and finish the prompts. Save the confirmation and check each active plan. These are billing instructions; discuss treatment changes with your clinician.

The general subscription help page, updated August 25, 2026, asks customers to act at least 48 hours before the next order date. It describes a Subscriptions → Manage → Additional Options → Manage subscription → Discontinue plan → Cancel Subscription path; menus can differ by plan or device.

Canceling does not cancel an order already processing or shipped. Repeat the process for every subscription you want to end. Some treatment types show a scheduled status even after auto-renewal is off, so inspect the renewal setting and next processing date rather than relying on one status label. Testosterone customers with ordered lab work but no prescription are directed to contact support.

The published refund guidance, updated August 27, 2026, says subscription changes should be made or requested at least 48 hours before payment processing. It does not guarantee a refund once the pharmacy has processed an order. Ending future renewals and obtaining money back for an existing order are separate requests.

For a disputed charge, save the order number, processing date, cancellation confirmation and support messages privately. Ask support to identify the plan or order behind the charge and explain its decision in writing. Record whether a refund was offered, marked as processing or actually credited. Do not assume a policy for one prescription plan applies to every product or purchase channel.

On November 10, 2026, the FTC announced an amended complaint adding Arizona, Florida, Nebraska, Ohio and Wisconsin to its existing case. Utah and California, through Los Angeles County Counsel, were already involved. The FTC alleges that the company shared sensitive health information with advertising platforms despite privacy assurances, inadequately disclosed prescription billing timing and made cancellation difficult.

These are pending allegations, not court findings. The November announcement expands a case begun in July; it does not establish a new data breach or a customer refund program.

In its July 29, 2026 response, Hims & Hers disputed the claims and said it would defend the lawsuit. The company asserted that customers receive information about its services and choices about data use. That statement is the company’s position, not an independent determination of compliance.

Public experiences are mixed. In an older cancellation discussion, one account reported difficulty locating cancellation, another alleged a charge after cancellation, and a third described usable but slow chat support. In a separate older thread, one account described instructions that did not match the screen, while two others described easy app use or good customer service.

These six selected posting accounts are not six independently verified incidents or a representative satisfaction survey. The retrieved pages displayed relative ages of months or a year and were checked November 11, 2026; they are not a new November complaint cluster. Repeated comments from the same account were counted once. No refund, cancellation completion or bank record was independently authenticated. Their experiences also predate some current help-page revisions.

Identify the brand, general plan type, approximate purchase date, issue, response and actual outcome. Positive, neutral, mixed, resolved and unresolved experiences are welcome. Explain whether you canceled medication, membership or both, and distinguish a requested refund from money received.

Keep medical records, diagnoses, prescription details, payment information, account credentials and unredacted correspondence out of public submissions. Posting a review here does not contact Hims or Hers, cancel a plan or open a support case. Use the review form below to select your own rating from −5 to +5, including neutral 0.