Instacart Reviews & Complaints

Share your firsthand Instacart experience and rate it from −5 to +5, including 0. Describe your shopping or delivery experience, any support you requested and the outcome.

ZeroStars is independent and is not affiliated with Instacart. Posting here does not contact Instacart, report an order issue or submit a refund request. Use the official help channels below for assistance.

Instacart provides shopping and delivery services for groceries and other retail purchases. Its support guidance distinguishes orders placed through Instacart from orders placed on a retailer’s own app or website.

For an Instacart.com or Instacart-app order, use Instacart support. If you checked out through a retailer’s platform, manage the order there and use the retailer’s support process, even when Instacart handles shopping and delivery. Check your confirmation to identify where you purchased the order.

Open your order in the app or website to follow its progress. Instacart’s tracking guidance explains how to view shopped items, review replacement or refund changes, and chat with the shopper while the order is in progress.

Review substitutions as they appear and communicate specific preferences. For example, identify the size or variety you need instead of assuming a similar-looking product is acceptable. Keep relevant messages if a replacement later becomes part of an order dispute.

Instacart’s order-problem process allows self-reporting within three days of pickup or delivery. In the app, open Account, then Orders, and select Get help for the affected order. On the website, use Your orders and Report a problem. Identify the affected items and report separate issues individually.

Compare what arrived with the final digital receipt. Photograph damaged packaging, spoiled items or an incorrect product, and explain the quantity affected. Distinguish an item that was refunded during shopping from one that was charged but never delivered.

Not every report automatically qualifies for compensation. Instacart may offer a partial refund or credit when only part of an item is missing or damaged. Keep the confirmation of any adjustment.

If the entire order is missing, use the order support options and select the missing-delivery issue. Check the delivery address, handoff instructions, messages and any available delivery information first.

Tell support whether the order remains in progress, was canceled or is marked delivered. Provide a short timeline and describe what you checked. Do not assume that an estimated arrival time or a completed status resolves where the groceries actually went.

Instacart’s refund guidance distinguishes refunds from credits for future orders. Bank or payment-method processing can affect when a refund becomes available. Some same-day refunds appear as a reduction of the original charge rather than a separate refund transaction; compare your digital receipt with the statement.

Some high-value or certified-delivery items can be returned at eligible retailers under their return policies. Confirm the required process before taking an item to a store. Restaurant orders have separate help guidance, so do not assume the grocery-order rules apply to them.

For EBT SNAP order refunds, contact Instacart Customer Experience directly. Its guidance says these orders are not eligible for account credit and the retailer cannot process the EBT refund.

The current cancellation guidance says cancellation is free before a shopper accepts the order; afterward, a $15 cancellation fee may apply. If shopping has started, contact support. Review the information shown before confirming a cancellation.

Rescheduling is available before shopping starts, up to seven days after the original delivery date, although a delivery-fee difference may apply. Custom food orders can have retailer-specific cutoff restrictions. Keep the updated confirmation so you know which date and time are active.

Use the form below to leave a firsthand rating from −5 to +5, including 0. Positive, negative and mixed experiences are welcome. Add an update if the outcome changes.

See Uber Eats reviews, DoorDash reviews and Grubhub reviews, or browse the Shipping & Delivery category.

Report it promptly. Instacart currently allows three days after grocery pickup or delivery for self-reporting. Contact support if the self-service option is unavailable.

Use order support for a refund request. Shopper chat is useful during shopping for replacements and preferences; retain those messages if they help explain the issue.

Orders placed through a retailer’s own platform are managed there. Start with the app or website used at checkout to access the order and its support options.

Describe the shopping accuracy, substitutions, delivery, support response and final resolution. Separate the retailer’s role from the shopper’s and Instacart’s. Do not publish payment details, addresses or order identifiers.