JetBlue Complaints And Reviews - ZeroStars.Org

Rating:
Title: DISGUSTED!!!!
Review: I called and also tried using chat but no one EVER picks up or connects. 2-3hr hold times is just ridiculous!!! I’m writing this to Anyone that would listen or even care to know how me & my family were treated. My family and I flew (about 18 of us) JetBlue flight B6 1852 on July 29, 2024, 6pm. We were returning to New York from a 5day vacation in Cancun Mexico at the RIU Caribe. For 5 DAYS my Husbands right foot was swollen and he was in pain. He was having trouble walking from gout in his foot. While at the RIU resort, we visited the pharmacy and purchased Alpurinol & Naproxen as the Pharmacist there recommended. My Husband had to use a wheelchair multiple times at the resort & also be put in a wheelchair throughout the ENTIRE time in the airport…all the way to the cabin door. He limped his way down the aisle of the plane to Seat 18B and started feeling sick so he went straight to the bathroom and threw up. From about 6 rows away from me, Jill, the flight attendant asked if my Husband was intoxicated and I answered NO, and I said it was prbly from the aftermath from THE DAY BEFORE and the ALL the medicine he was on all weekend and STILL ONthat SAME day. My Husband Quietly retuned to his seat. Another flight attendant came over to us and said Jill reported that my Husband “appeared to be intoxicated because he was staggering up the aisle and throwing up in the bathroom”. I told the lady he was limping because he has trouble walking from the gout in his foot and showed her how swollen his foot was and also told her that he was sick from all the medication. I told her he just got out of a wheelchair and I even offered to show her the medications but she refused. 2 mins later Another attendant came over and asked my Husband directly if he needed medical attention. My Husband answered “no”. The guy then asked if he was light headed, my Husband again said “no. The guy then asked if he was feeling sick because the flight attendant said he was throwing up in the bathroom. My Husband answered “I was but feeling better now. I’m in pain because of my foot, I have gout”. He then showed the man his swollen foot AGAIN! My Husband was coherent and COMPLETELY alert and aware of EVERY question he was being asked and he answered for himself. If he was intoxicated, he would not have been coherent or even alert! 1 min later the attendant came back over to us and said the pilot decided that we be removed from the plane because my Husband “appeared to be intoxicated & our checked bags were already pulled from underneath the plane”. We AGAIN told ALL the attendants he is NOT intoxicated and was sick from all the medications he was on and needed to get him back to the US for medical treatment from his own doctor that has been treating him for hus condition. The attendant said we were “holding up the plane” and “needed to get off the plane”. I told the lady we had no money and didn’t know where to stay or what to do if we get off the plane. The attendant was nasty & told me “that is not her problem\" and again said \"we were holding up the flight and to get off”. We were traveling with family and NONE OF US GAVE ANY TROUBLE!!! We ALL were respectful, calm, and NOT ONCE did any of us lose our cool or act a fool even with being treated this HORRIBLE!! I was SO confused and scared as to WHY we were actually being removed. We were separated from our 15 YEAR OLD DAUGHTER while me & my Husband were removed from the plane!!!!! THANK GOD my family was still on the plane with her but can you imagine how disturbing it was seeing my daughter with tears in her eyes as she was separated from her parents. We were asked to leave the plane so fast that I didn’t even realize I still had my daughter’s passport in My BAG!!! Which then was something else to worry about as she was then headed back to the US without her passport. You have NO idea how this has affected our family!!! Me and my daughter battle with anxiety and JetBlue has definitely added to it in the Worst way!! There was NO VALID REASON for us to be kicked off the flight!! NONE!!!! There were other people (of other races/nationalities) that were CLEARLY drinking & intoxicated while boarding the same flight BUT they were not kicked off the plane. It was clear that the JetBlue flight attendandat RACIALLY PROFILED my family!!!!!! WHAT A DISGRACE!!!! Then we get off the plane and a JetBlue representative tells us that JetBlue will not cover ANY expenses (our returning flight to the US, transportation, our stay, NOTHING) because us getting kicked off the plane was\" our fault\". After crying my eyes out and explaining what REALLY happened, showing them my Husbands foot and medications, the Supervisor finally came back and said they would put us the next flight out the next day but wouldn’t cover anything else. We were Forced to get off the plane, Forced to pay for a room at the Hilton Inn, Forced to be separated from our daughter and rest of family, Forced to delayed my Husband getting the Proper medical attention from his own doctor. I am APPALLED at how me & my family we were treated. We were treated VERY UNFAIRLY and will for sure contact my Lawyer and report this as far up as I possibly can!!!!! Me & my family have traveled MANY places and used JetBlue MANY times and we have NEVER had ANY issues like this. We have NEVER experienced anything like this from ANY airlines!!! This was ALL VERY TRAUMATIC, HUMILIATING, SHOCKING, EMBARRASSING!!!! We have NEVER experienced anything like this from ANY airlines!!! Now we have to worry about being flagged anytime we want to travel and my family is left with the trauma due to the racism, rudeness & incompetence of your flight staff!!! My Sister is a flight attendant for JetBlue and after this I PRAY she leaves your DISRESPECTFUL & RACIST company!!!!!
Name: La’Shann Riley
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Rating:
Title: JetBlue’s “Worst Airline” Rating 100% Accurate
Review: We utilized travel credit given out to the members of a flight from St. Lucia to JFK in 2023 in which we sat on the tarmac for hours while diverted to Florida. I was steadfast never to travel with JetBlue again after the experience. Having the credit, we decided that we would give JetBlue another shot and booked a trip to Bridgetown, Barbados, departing on March 10, 2024. The customer service for this trip was outstanding and I was starting to rebuild trust with JetBlue. During the second week of January, we received notification that our flight schedule had changed, forcing us to change destinations. Determined to make a go of it and short on time, we switched the Puerta Plata, Dominican Republic quickly. This left us with a significant amount still remaining in our travel banks, as the flights to POP are significantly less that BGI. The credit to the travel bank in no way deterred us from JetBlue, excitedly planning an additional trip in our minds with the difference. Everything began to fall apart on March 9, 2024 at 11:04pm. Less than 8 hours before we were to board the plane, we were notified that our flight the next morning on March 10, 2024 was cancelled and that we were rebooked on a nearly identical flight the next day. We received the email that indicated, “This disruption is considered an uncontrollable disruption, meaning it’s due to events outside of JetBlue’s control (things like Air Traffic Control or weather disruptions) and, unfortunately, does not qualify for customer compensation or reimbursement of out-of-pocket expenses.” We took that in stride, guessing that we were inconvenienced due to weather or something else truly beyond JetBlue’s control. Disappointed to be losing a day of hard-earned vacation, we carried on and did not let the cancellation damper our spirits. We learned from JetBlue when we checked in on March 11, 2024 that it was, in fact, a controllable issue and that our flight was cancelled because the staff had timed out and there was no relief for them. Isn’t recruitment and retention problems within THEIR scope of responsibility? It was not until we actually boarded the plane that we understood that JetBlue has some serious retraining and action to take with their employees. My husband and I boarded the plane, took our seats, and were onboard for approximately 10 minutes before all passengers were told to evacuate in order for the plane to reset something mechanically. Clearly concerned due to a tight connecting flight from JFK, I stopped at the counter to speak with a representative and ensure that I understood what was happening and if we would need to rebook the second leg of our flight due to the short window from this flight landing and the other taking off. The attendant was pleasant and indicated that it takes merely 10 minutes and we would be on our way in plenty of time. While I was conversing with this representative, another representative got on the PA and announced in an irritated tone not to come to the ticket counter and that it was “not a good time”. I finished my conversation with the helpful JetBlue representative, thanked her, and started to walk away. Completely insulted by the PA announcement, I said to my husband as I walked away, “oh wow, too bad if it’s not a good time”. I got to the hallway and as I was standing there a distance away from the counter with my husband, the JetBlue representative who made in rude announcement came charging over to me and began to instigate a fight. She asked if I had something to say, to which I said I did, and that I had said “too bad if it is not a good time, some of us feel pretty helpless right now.” The woman then told me that she determines whether I get on the plane or not and that I better change my attitude. I said “excuse me?” She then stuck her hand in my face and started to tell me that there are 100 people on this flight that have questions, and I cut her off and told her to get her hand out of my face. She spun around when I informed her to get her hand out of my face and headed to the ticket counter where she said to the polite representative, “what’s her name?!” and was going to bar me from getting on the plane. My husband followed the woman and informed her that we are slightly on edge because of the cancellation the day prior and that the expenses are adding up. She nodded, glared at me, and said to him “you better control her, or you’re going nowhere”. I did not curse, threaten, harass, or act in any manner that would begin to justify this woman’s actions. As the 10 minutes turned into an hour or more, my husband went to the counter to request information on our connecting flight. My husband returned to me where I stood from afar out of fear and informed me we were going to miss our connection and that he rebooked us on yet another flight. I moved away from that gate and sat at another as I considered this change. My husband learned from JetBlue staff that the delay was due to a maintenance employee not securing an engine cover. Another employee mishap. Now we are missing 2 days of vacation, have expenses piling up, and I was still incredibly shaken up by being verbally accosted by your representative. I called JetBlue customer service and spoke to a gentleman who advised me how to lodge a complaint. He apologized for the situation and was very professional. He gave me another number to contact, which I did and asked for a “CRO” as instructed. The gentleman I spoke with explained how to file a complaint online, which happens to be a short 150-character box which I could not begin to narrow this situation down into, hence this email. The representative at the counter informed us that she could not cancel our flights and we had to do so online. Unfortunately, the system would not let us perform the cancellation and I contacted JetBlue customer service via phone to get assistance. The representative at the counter stated that our bags would be pulled off the plane and given to the ticket counter downstairs, and directed that we report to that representative. We waited for an hour or so downstairs waiting for our bags. The individual that caused the verbal altercation was also downstairs. I remained a distance away and my husband continued to check in at the desk. Finally, after approximately an hour, my husband was informed that our bags are on the plane on the way to JFK and that we would need to come back and get them whenever they return to Syracuse. We are currently tracking their progress. This entire incident forced me to cancel my travel plans. Not having staff caused my flight to be cancelled. An inept and/or careless maintenance mechanic caused a major disruption. An aggressive and unprofessional agent harasses customers who ask questions at inconvenient times. These factors are all within JetBlue’s control. I know from years of experience that if my employees make mistakes, it is the company who shoulders the burden of expense and aggravation, not the paying customer. Corporate couldn’t care less when this was reported. It took 3 days and multiple conversations with central baggage to get our bags back.
Name: Crystal Guzzardo
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