LG Reviews and Complaints: Appliances, TVs, Warranty and Customer Service

LG reviews and complaints cover refrigerators, washers, dryers, WashTower systems, ranges, dishwashers, OLED TVs, monitors, laptops, air conditioners, LG ThinQ, warranty repairs, LG.com orders, delivery problems and customer service. Many customers value LG’s product design, OLED picture quality, appliance features and connected-home technology. Other customers describe serious frustration involving refrigerator cooling failures, delayed repairs, unavailable parts, repeated technician visits, disputed warranty coverage, damaged deliveries and difficulty obtaining a replacement, refund or final decision.

LG Electronics sells several different product categories, and the correct support route depends on whether the complaint concerns an appliance, television, computer product, LG.com purchase, manufacturer warranty, Premium Care plan, authorized technician or retailer. A representative who handles an LG.com order may not control a manufacturer-warranty repair, while a retailer may be responsible for delivery, installation or an extended protection plan.

This Zero Stars guide examines recurring positive and negative themes in LG customer feedback, explains current support and escalation routes and helps customers document an unresolved complaint. You can also share your experience and rate LG from -5 stars to +5 stars.

LG Company and Contact Information

• Brand: LG
• United States Company: LG Electronics USA, Inc.
• Global Manufacturer: LG Electronics Inc.
• Chief Executive Officer of LG Electronics: Jae-cheol Lyu
• Industry: Consumer electronics, home appliances, displays, computers, HVAC, smart-home technology and business solutions
• LG Customer Service: 1-800-243-0000
• Customer-Service Hours: Monday through Sunday, 8:00 a.m. to 9:00 p.m. Eastern Time
• LG.com Order Support: 1-844-810-0070
• LG.com Order Support Email: orders@lgsupport.com
• LG Premium Care: 1-855-549-0540
• 2025 Electric-Range Recall Support: 1-800-399-3265
• LG Electronics USA Corporate Office: 1-201-816-2000
• Official U.S. Website: http://www.lg.com/us
• Official Support Page: LG Contact Us
• Request a Repair: LG Repair Service
• Warranty Information: LG Warranty Lookup
• United States Headquarters: 111 Sylvan Avenue, Englewood Cliffs, NJ 07632
• Global Headquarters: LG Twin Tower, 128 Yeoui-daero, Yeongdeungpo-gu, Seoul 07336, South Korea

Important: The LG Electronics USA corporate number is not the primary route for appliance repairs, television troubleshooting, warranty claims, LG.com orders or Premium Care service. Begin with the department responsible for the product or purchase and obtain a case number before attempting a corporate escalation. The Englewood Cliffs office is not a retail store, repair center, parts counter or guaranteed walk-in complaint location.

LG Electronics, LG Electronics USA, LG.com and Premium Care Explained

Several LG names and service providers may appear in a purchase or repair record:

• LG Electronics Inc. is the South Korean global electronics and appliance manufacturer.
• LG Electronics USA, Inc. operates LG’s United States consumer-electronics and appliance business.
• LG.com sells products directly to consumers and has a separate order-support route for delivery, cancellation, return and refund concerns.
• LG Premium Care provides extended protection plans for eligible products and uses a separate claim and service route.
• Authorized service providers may perform warranty repairs on LG’s behalf but may not have authority to approve a replacement or refund.
• Retailers and their protection-plan companies may control delivery, installation, returns and extended-warranty claims for products purchased through a store.

Before filing a complaint, identify the seller, manufacturer-warranty provider, protection-plan administrator and company that scheduled the technician. This can prevent the complaint from moving repeatedly between LG, the retailer and an outside service company.

What Customers Like About LG

Positive LG reviews often focus on television picture quality, attractive product design, appliance capacity, modern features and products that perform reliably over time.

OLED TV Picture Quality

LG is widely associated with OLED televisions, and positive reviews frequently mention deep black levels, strong contrast, vibrant color and a high-quality viewing experience for movies, sports and games. Customers may also appreciate webOS, streaming-app access, gaming features and the availability of several screen sizes and product tiers.

Television performance can vary by model, settings, room lighting, source quality and connected equipment. Consumers should compare the exact model rather than assuming that every LG television uses the same panel, processor or features.

Appliance Design and Features

Many customers like the appearance, capacity and organization of LG refrigerators, washers, dryers, ranges and dishwashers. Features such as specialty ice, flexible storage, steam cycles, large-capacity laundry, WashTower configurations and connected notifications can make an LG product attractive when compared with a more basic appliance.

More features also mean more components, controls and software connections that may require troubleshooting. Buyers should decide which features they will actually use and confirm that local repair service is available for the model under consideration.

Laundry Performance

Positive washer and dryer reviews may mention cleaning performance, cycle selection, large capacity, quiet operation and efficient use of water or energy. The WashTower design can be especially appealing where separate full-size machines would be difficult to arrange.

Drying time and performance can depend on the model, load size, selected cycle, electrical or gas supply and ventilation. Ventless and heat-pump models may operate differently from conventional vented dryers, so buyers should understand those differences before purchasing.

LG ThinQ and Connected Features

The LG ThinQ app can provide product controls, notifications, diagnostic information and connected features for compatible appliances, televisions and air-care products. Some customers appreciate receiving a cycle-completion notice, checking appliance status or accessing troubleshooting information through a phone.

Connected features depend on product compatibility, Wi-Fi, software, account access and continued app support. The appliance’s essential functions and the optional app experience should be evaluated separately.

Product Selection

LG offers refrigerators, laundry equipment, cooking appliances, dishwashers, vacuums, air conditioners, air purifiers, televisions, sound bars, projectors, monitors and laptops. This broad range allows customers to coordinate products across a kitchen, laundry room or entertainment system.

Common LG Complaints

LG complaints vary substantially by product, model, retailer, local service provider and warranty status. The themes below appear in customer reviews and complaint discussions, but they are individual reports and allegations. They do not prove that every LG product has the same defect or that every customer will receive the same service.

Refrigerator Cooling, Compressor and Ice-Maker Problems

Some of the most serious LG appliance complaints involve refrigerators that customers say stopped cooling, developed a compressor problem, leaked, produced insufficient ice or required repeated service. A refrigerator failure can lead to spoiled food, water damage and an urgent need for temporary food storage.

Record the interior temperature, error code, unusual noises and date the cooling problem began. Save photographs, food-loss receipts, repair tickets and technician findings. Ask LG whether the complaint qualifies for warranty service and whether any reimbursement process applies. Do not assume that food loss, hotel expenses or another refrigerator purchase will be reimbursed unless LG or the applicable protection plan confirms coverage.

Washers, Dryers, WashTower and All-in-One Units

Laundry complaints may involve a washer that will not drain, spin, unlock or complete a cycle; a dryer that will not heat or takes longer than expected; excessive vibration; error codes; or repeat service visits. Ventless and all-in-one washer-dryer units may also generate complaints from customers who expected drying times and load handling similar to a conventional separate dryer.

Document the load size, cycle, error code and whether the unit was installed and leveled according to the manual. For a dryer problem, confirm the required electrical or gas supply and ventilation configuration. Stop using equipment that leaks, overheats, sparks, produces smoke or has an electrical burning odor.

Dishwasher and Cooking-Appliance Problems

Dishwasher complaints may concern leaking, drainage, poor cleaning, drying performance, control-panel errors or racks and parts. Range and oven complaints may involve temperature control, burners, knobs, displays, error codes or a cooking function that does not work as expected.

For a gas odor, smoke, sparking, uncontrolled heating or another immediate hazard, stop using the appliance and follow emergency or utility guidance from a safe location. A service complaint should not delay action on a possible fire, electrical or gas hazard.

OLED TV, webOS and Electronics Complaints

Television and electronics complaints may involve a television that will not turn on, panel problems, dead pixels, image-retention concerns, Wi-Fi disconnections, app failures, software updates, HDMI compatibility, remote-control problems or disagreements about whether an issue qualifies for warranty service.

Save the exact model, purchase date, software version and photographs or video showing the problem. Test another cable or input only when it is safe and appropriate. Do not perform a factory reset until important settings, app access and troubleshooting records have been preserved.

LG ThinQ Login and Connection Problems

Some customers report difficulty pairing an appliance, keeping it connected to Wi-Fi, receiving notifications or accessing an LG ThinQ account. Connection problems can involve the appliance, app version, phone settings, account, router or wireless configuration.

Record the appliance model, phone type, app version, error message and troubleshooting already attempted. Never publish an LG account email, password, Wi-Fi password, device identifier or complete appliance serial number in a public review.

Warranty Coverage and Repair Delays

Common warranty complaints include delays finding a technician, parts that remain on order, canceled appointments, repeat visits, disagreement about coverage and uncertainty about when a product becomes eligible for replacement review. Warranty coverage varies by model, component, purchase date and terms included with the product.

Use LG’s official warranty lookup for the exact model and retain the warranty document that came with the product. Ask whether diagnosis, labor, parts, travel or removal costs are covered before authorizing work. If the same failure returns, reference every earlier ticket so the repair history remains connected.

Repeated Repairs Without a Final Resolution

Some reviewers describe several repair attempts without a lasting fix. An authorized technician may diagnose and replace parts but may not have the authority to approve an exchange, refund or reimbursement.

After each visit, request a written diagnosis and completion record. Ask whether the case has been closed, whether another part is required and which department can review the full repair history. If a technician considers the product unrepairable, request that the finding be submitted to LG in writing.

LG.com Delivery, Damage, Returns and Refunds

Complaints involving direct LG.com purchases may concern delayed delivery, damaged merchandise, missing accessories, installation, a refused shipment, return authorization, pickup or refund timing. These issues should be directed to LG.com Order Support at 1-844-810-0070.

Inspect a delivery before installation whenever practical. Photograph the product, packaging and visible damage, and keep the packaging until LG provides instructions. Save the order number, delivery record, return authorization, pickup confirmation and refund messages.

Retailer Versus Manufacturer Responsibility

A product purchased from Lowe’s, Home Depot, Best Buy, Costco or another dealer may involve both the retailer and LG. The retailer may control delivery, installation, a short return window or a separately purchased protection plan. LG generally handles its manufacturer warranty and product-specific technical support.

Review the receipt and plan documents before assuming which company is responsible. Contact both parties promptly when a new product arrives damaged or does not work, because retailer return deadlines can be much shorter than the manufacturer-warranty period.

Customer-Service Transfers and Escalation Delays

Some LG reviewers describe long waits, scripted troubleshooting, repeated requests for documents, promises of escalation without a clear update or difficulty reaching someone authorized to approve the requested resolution. Other reviewers report professional representatives and satisfactory repairs.

Record the date, department, case number and next promised action after every contact. Ask for a written update and a realistic response date. A concise timeline is usually more effective than repeatedly retelling the entire complaint without referencing the existing case.

Price and Long-Term Value

LG sells products ranging from basic models to premium appliances and televisions. Some customers believe the design and features justify the price, while others are dissatisfied when an expensive product requires repair or does not last as long as expected.

When comparing value, consider the exact model, warranty, expected repair costs, local service availability, energy use and whether premium features are important to the household.

LG Smartphones Are a Discontinued Product Line

Older descriptions of LG may still identify smartphones as a major product category. LG announced in 2021 that it was closing its mobile-phone business, with the wind-down expected to be completed by July 31, 2021.

Consumers may still own an LG Wing, Velvet, Stylo, G-series, V-series or another legacy phone, but they should not evaluate LG as a current smartphone manufacturer. Parts, software support, carrier assistance and repair options for older phones may be limited. LG’s official announcement is available through the LG mobile-business closure notice.

LG Electric-Range Recall and Product Safety

In February 2025, the U.S. Consumer Product Safety Commission announced a recall involving approximately 500,000 LG slide-in and freestanding electric ranges with front-mounted knobs. According to the recall, accidental contact by people or pets could activate the knobs and create a fire hazard.

The recall applies only to listed model and serial-number ranges. Owners should compare both numbers with the official CPSC LG electric-range recall. LG recall support is available at 1-800-399-3265. Do not assume that every LG range is included or excluded based only on its appearance.

How To File and Escalate an LG Complaint

1. Identify the product and seller. Record the product type, model, purchase date, retailer and whether it was purchased directly from LG.com.
2. Address immediate safety issues first. Stop using an unsafe product and check official LG and CPSC notices for the exact model.
3. Contact the correct support route. Call 1-800-243-0000 for general product and repair support, 1-844-810-0070 for LG.com orders or 1-855-549-0540 for Premium Care.
4. Check the exact warranty. Warranty terms can differ by product, model and component. Save the warranty document and proof of purchase.
5. Request a case or repair number. Record the department, representative identifier, service provider and expected next action.
6. Document the problem. Save error codes, temperature readings, photos, videos, repair notes, delivery records and relevant messages.
7. Keep the complete repair history. Connect every repeat visit to the original complaint and request written technician findings.
8. State the requested resolution. Ask clearly for repair, another technician, replacement review, refund review, part shipment, delivery correction or a written coverage explanation.
9. Request supervisor review. If normal support does not resolve the matter, ask for escalation and a written response date.
10. Use LG’s executive-contact route. LG’s official support page provides a “Your Voice to the President” form for unresolved customer-care complaints.
11. Consider the retailer or plan provider. The seller may control a return, delivery problem, installation complaint or separately purchased protection plan.
12. Use an appropriate outside resource when necessary. Depending on the issue, a consumer may contact the CPSC, state attorney general, local consumer-protection office, payment-card issuer or small-claims court. This is general information, not legal advice.

For current appliance phone numbers, repair routes, order help and warranty information, see the updated LG Appliances customer service guide. For the current United States headquarters address, corporate telephone number and complaint guidance, see the LG corporate office page.

What To Include in an LG Review

A detailed LG review is more useful than a rating alone. Consider including:

• The LG product and general model category
• Where and approximately when it was purchased
• Whether the issue involved performance, delivery, installation, repair, warranty or customer service
• The approximate date the problem began
• Any error code or observable symptom
• Whether the product was within the manufacturer warranty or another service plan
• Whether LG issued a case or repair number
• How many technician visits occurred
• Whether parts were replaced or delayed
• Whether LG, the retailer or a protection-plan company handled the complaint
• How long the company took to respond
• Whether the product was repaired, replaced or refunded
• What LG did well or could have handled better

Describe your observations and communications accurately. Make clear when something is your opinion, inference or allegation. Do not accuse an identifiable employee, technician or company of illegal conduct without verified evidence, and do not publish private information.

How To Rate LG on Zero Stars

Zero Stars uses a color-coded rating scale from -5 stars to +5 stars. Consider product performance, reliability, repair availability, warranty handling, communication, response time and final resolution when selecting a rating.

A minor app problem corrected promptly may justify a different rating from an unusable refrigerator, repeated failed repairs, an unresolved safety concern or a major financial loss. Explain both the original problem and whether LG ultimately made the situation right.

LG Compared With Other Electronics and Appliance Brands

LG competes across several product categories, so the most relevant comparison depends on what the customer is purchasing:

• Televisions: LG commonly competes with Samsung, Sony, TCL and Hisense.
• Refrigerators and kitchen appliances: LG competes with Samsung, GE Appliances, Whirlpool, Frigidaire, Bosch and KitchenAid.
• Laundry equipment: LG competes with Samsung, GE Appliances, Whirlpool, Maytag, Electrolux and Speed Queen.
• Monitors and laptops: LG competes with Samsung, Dell, HP, Lenovo, ASUS and other computer-product brands.
• Smart-home platforms: LG ThinQ competes with connected-device ecosystems offered by Samsung and other appliance manufacturers.

Consumers should compare the exact model rather than judging an entire brand from one product category. Important factors include price, capacity, dimensions, essential features, warranty terms, retailer return policy, local repair coverage, parts availability and the cost of an out-of-warranty repair.

Is LG Right for You?

LG may be a strong option for consumers who value OLED televisions, modern appliance design, large-capacity laundry products, connected features and a broad selection across several price levels. The company may be less attractive to buyers who prefer basic products with fewer electronic features or who live in an area with limited authorized repair coverage.

The strongest positive LG reviews focus on picture quality, design, appliance performance and useful features. The most serious complaints concern essential appliances that become unusable, repeated repairs, delayed parts, warranty disagreements and complaints that move between LG, a retailer and a service provider without a clear resolution.

Before purchasing, check the exact model’s warranty, dimensions, installation requirements, retailer return policy and local service availability. Keep the receipt, delivery records and warranty documents for as long as the product is owned.

Frequently Asked Questions About LG

What is the LG customer-service number?

Call 1-800-243-0000 for LG product support, troubleshooting, warranty questions and repair routing. LG lists telephone support hours as Monday through Sunday, 8:00 a.m. to 9:00 p.m. Eastern Time.

How do I schedule an LG repair?

Use the official LG repair-service page or call 1-800-243-0000. Have the model number, serial number, purchase date and description of the problem ready.

How do I check an LG warranty?

Use LG’s warranty lookup for the exact product and model. Warranty periods and covered components can differ, so do not rely on the terms for another LG product.

Who handles LG.com orders and returns?

Call LG.com Order Support at 1-844-810-0070 for direct-order tracking, delivery, cancellation, return and refund concerns.

What is the LG Premium Care phone number?

LG Premium Care customers can call 1-855-549-0540 for help with an eligible extended service plan.

What should I do if an LG repair is delayed?

Keep the repair ticket, appointment dates, technician findings and parts status. Ask LG whether another service provider is available and request escalation when the same problem remains unresolved.

What should I do after repeated unsuccessful LG repairs?

Request a written record of every repair and ask that the complete history be reviewed for the next available resolution. A technician may report that a product cannot be repaired, but LG or the responsible warranty provider may make the replacement or refund decision.

Where is LG Electronics USA headquartered?

LG Electronics USA is headquartered at 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. Older online listings may show a different Sylvan Avenue address.

Who is the CEO of LG Electronics?

Jae-cheol Lyu is the Chief Executive Officer of LG Electronics. Executive information can change, so verify current leadership through LG’s official corporate-information page.

Does LG still make smartphones?

No. LG announced the closure of its mobile-phone business in 2021. Consumers may still use older LG phones, but LG is no longer a current smartphone manufacturer.

Which LG electric ranges were recalled?

The 2025 recall applies to specified slide-in and freestanding electric ranges with particular model and serial numbers. Compare both numbers with the official CPSC recall rather than relying only on the product’s appearance.

Can Zero Stars repair my LG product or resolve my complaint?

No. Zero Stars is an independent review website and is not affiliated with LG Electronics, LG Electronics USA, LG.com, LG Premium Care, any retailer or any repair provider. Publishing a review can help other consumers, but an individual repair, warranty, replacement or refund request must be handled through the responsible company.

Information reviewed and updated August 2026. Products, warranties, support hours, contact details, repair options, recall information and company leadership can change. Verify current information through LG, the applicable retailer, warranty provider or government agency before making a purchase, continuing to use a potentially unsafe product or submitting private information.