lululemon Reviews & Complaints

lululemon sells technical athletic apparel, footwear and accessories for yoga, running, training and everyday wear. Customers buy through its stores, website and app. This ZeroStars page invites first-hand feedback about fit, product quality, online orders, returns and service. Reviews may be positive, neutral or negative on a −5 through +5 scale; 0 is valid.

Describe the item, approximate date and purchase channel, whether it was full price, “We Made Too Much” sale, Like New resale, a customized product, or a gift. Explain the size, intended use, condition, hang tags and proof of purchase if relevant. For a quality concern, state how the product failed to perform and when you contacted the company. Include the promised and actual delivery or pickup dates for order issues. Do not expose full order numbers, payment details, addresses or private messages.

Check the order details promptly if you need to cancel. lululemon says a guest who was not signed in can contact phone or live chat within 50 minutes of placing an order to seek cancellation; processing and the specific order can affect the outcome. Shipping choices, fees, destination restrictions and delivery estimates vary at checkout.

Buy online, pick up in store is offered at select locations. Wait for the ready email; it states the pickup instructions and deadline. lululemon currently gives 48 hours after that email to pick up the order. You can call the store to cancel a pickup order, but it cannot be edited after placement. A payment preauthorization at checkout becomes a charge when the order is collected; if it expires uncollected, the authorization may take additional days to disappear. Pickup purchases remain subject to the applicable return policy.

The usual return window is 30 days from delivery for an online purchase or 30 days from purchase in a store. The standard return policy requires an unworn, unwashed original product, hang tags attached, any applicable original packaging, and proof of purchase. Online purchases may generally be returned by mail or in a regular lululemon store. Outlet stores do not process those returns. Exchanges must be done in a regular store; the company does not process online exchanges. A store purchase can be returned in a store or by contacting support to set up an online return. Returns must be made in the same country as purchase, and items are inspected.

“We Made Too Much” items are ordinarily final sale. A lululemon Member may exchange a qualifying sale item in store or return it there for a lululemon gift card, under membership terms; this is not an original-payment refund. Membership is included with an eligible lululemon account. Some special promotions, outlet or warehouse purchases, customized products and gift cards have separate exclusions. Swimwear requires an intact hygienic liner and must be unworn; underwear must be unused and in original packaging. Read the specific listing and membership conditions before ordering.

Footwear has a distinct trial policy: if shoes do not work out after testing, lululemon says they may be refunded or exchanged within 30 days of the original purchase, with the box and proof of purchase. This differs from the unworn rule for most standard merchandise.

The Quality Promise is a separate limited guarantee for a product that does not perform as described. lululemon’s current terms restrict it to one year from purchase and require proof of purchase. Ordinary wear and tear, personal preference, misuse and accidents are excluded. Explain whether you are requesting an ordinary return, a footwear trial remedy or a Quality Promise review so support can apply the appropriate route.

Proof can include a receipt, packing slip, delivery email or a member’s profile purchase history. If proof cannot be verified, lululemon says it may request identification and may issue any approved credit on a lululemon gift card, subject to its return verification and local law. For a mailed return, the company says processing at its warehouse takes about 3–5 business days after arrival; a bank may take longer to display a credit. Gift recipients generally receive an e-gift card rather than a refund to the purchaser’s card. Save the return tracking and confirmation until the credit posts.

Eligible lululemon Members can request free hemming at participating regular stores. The item must be clean, original and unaltered, and service availability varies; check a store before visiting. Like New is lululemon’s separate resale and trade-in program. Its orders and returns are handled by the Like New support team rather than the regular Guest Education Centre. Gift cards have their own terms and no stated expiry; keep the card details secure and use the official site or store to check a balance.

Imitation products and fraudulent sites can complicate a purchase or quality complaint. Verify the exact website and seller, retain confirmation details, and contact the official Guest Education Centre if an account appears compromised. A purchase from an unrelated resale marketplace should be discussed with that seller or platform under its own transaction rules. Do not enter account credentials through a link in an unexpected message.

For another activewear retailer, see Athleta reviews; Athleta belongs to Gap Inc. and is a separate company from lululemon. Compare apparel shopping experiences at Nordstrom and Target. Browse more Retail Stores & Shopping reviews. Each company has its own return and support policy.

Official sources checked September 28, 2026. Verify the current terms for the exact product, membership, seller, purchase country and order date.

• Return policy, final-sale rules, proof of purchase and refund timing
• Quality Promise terms, hemming and membership
• Pickup instructions, missing-order claims and Like New support
• Official contact routes

The standard period is 30 days from delivery for online purchases or 30 days from in-store purchase, with the required original condition, tags and proof. Sale and specialty items may have different rules.

A qualifying Member can bring an eligible sale item to a regular store for an exchange or return for a lululemon gift card, under membership terms. The usual final-sale rule applies when this benefit does not qualify.

No. lululemon’s current policy directs in-person returns and exchanges to a regular lululemon store, and says outlet stores cannot process standard returns.

lululemon’s footwear policy allows a refund or exchange within 30 days of the original purchase if tested shoes do not work out, provided they are in their box with proof of purchase.

No. Its current terms describe a limited guarantee lasting one year from purchase with proof, focused on product performance. Normal wear, preference, misuse and accidents are excluded.

Purchase history or a delivery confirmation may provide proof. If lululemon cannot verify it, the company may request ID and any approved refund may be issued on a gift card, subject to its checks and applicable law.

The current pickup instructions say 48 hours after the ready email. Check that email for the specific deadline and call the selected store if you need to cancel.

Use the Like New Guest Support route at the email listed above. Like New is a separate resale program and its order support differs from ordinary shop.lululemon.com orders.