Marshalls Reviews & Complaints

Marshalls is an off-price retailer offering apparel, shoes, beauty, home goods and other merchandise in U.S. stores and at marshalls.com. The TJX Companies, Inc. also operates TJ Maxx and HomeGoods. Shared ownership does not make their store returns interchangeable: a Marshalls purchase must follow Marshalls’ return policy. Review your own Marshalls experience with a rating from −5 to +5, including 0 for a neutral or mixed experience.

Say whether you purchased in a Marshalls store or online, what category the item was in, and the dates of purchase, shipment, delivery and attempted return. Note the condition of the item, the receipt or shipping confirmation you supplied, whom you contacted, and whether the outcome was an original-payment refund or merchandise credit. Do not include your full order number, address or payment details in a public review.

Marshalls has separate phone numbers for store questions and online-order questions. Its website also provides order tracking, account order history, live chat and a contact form. The online stock indicator is informational; an item is not reserved merely by adding it to a cart. Store assortments vary, and Marshalls says it cannot provide exact store inventory information.

Marshalls currently advertises free standard shipping for qualifying orders of $89 or more before tax and shipping, with code SHIP89 entered at checkout. Other methods and oversized items can have charges or different delivery times. Tracking generally becomes available after 8 p.m. Eastern on the day an order ships; carrier movement can take another day to appear. Marshalls says it does not currently offer ship-to-store or store pickup. If a package is missing, late or damaged, save the carrier details and photos and contact online-order support promptly.

Once an online order is confirmed, Marshalls says it cannot change or cancel it. A customer who no longer wants an eligible item can return it under the applicable policy. Marshalls says it does not offer price adjustments for previously purchased marked-down or clearance merchandise. Promotions and shipping offers depend on their active terms at checkout.

A Marshalls store purchase with a register receipt can generally be returned to a Marshalls store within 30 days of purchase for an exchange or refund in the original form of payment. A check purchase requires a 10-day waiting period for a cash refund. A return with a receipt after 30 days, with a gift receipt or without a receipt generally receives merchandise credit. No-receipt returns require government-issued photo ID, name, address and signature and may be limited by return verification.

Used, worn or unsellable items are not eligible for return. Swimwear and intimate apparel require the attached tickets. A purchase made in a Marshalls store cannot be returned by mail or taken to a TJ Maxx or HomeGoods counter.

An eligible marshalls.com purchase can generally be returned within 40 days of the order date, unless its shipping confirmation provides a different rule. Eligible online purchases can be returned free to a Marshalls store with the shipping confirmation or barcode and order number. If returned by mail, the package must arrive at the Marshalls warehouse within 40 days. Start the return in its online portal; the $11.99 shipping and handling fee is deducted per return package unless the merchandise is defective. Consolidating eligible items may avoid multiple package fees.

Some merchandise is final sale or has special restrictions shown in product details or the shipping confirmation. Items priced over $1,000, handbags or footwear over $499.99, long occasion gowns and luggage sets cannot be returned in store under the online policy. Opened or tampered-with beauty items are excluded, and certain items must retain their security tags. Oversized items may need help from online customer service to arrange a mail return. Marshalls does not offer exchanges on online purchases because its inventory changes quickly.

With proof of purchase, an eligible online return within 40 days generally receives a refund to the original payment method. Late returns, gift receipts, missing proof of purchase and purchases made partly or fully with a Marshalls gift card can result in merchandise credit. A PayPal purchase returned to a store receives merchandise credit; an eligible return by mail receives charge credit less the applicable $11.99 fee. Merchandise credit is different from a gift card and can have identity and redemption restrictions.

Marshalls says a qualifying mailed return is generally credited within 10–14 business days after the warehouse receives it, depending on the bank or billing cycle. A store refund is processed at the counter, though it can take additional days to show on a payment account. Save your shipment tracking and receipt while a return is pending.

Marshalls gift cards and e-gift cards may be redeemed on marshalls.com or at TJX stores, subject to their terms; gift cards themselves are not returnable. A merchandise credit issued after a return has different use rules and may not work for online checkout. TJX Rewards credit-card customers can link their accounts to see and redeem digital Rewards Certificates in supported TJX websites and apps. Credit-card billing and account questions have separate contact numbers below.

Read reviews of TJ Maxx, Ross Dress for Less, Macy’s, Kohl’s and Target. Browse the Retail Stores & Shopping category for more. Only TJ Maxx shares Marshalls’ TJX parent; the other links are comparisons.

Official sources checked September 28, 2026: online return policy, store return policy, Marshalls FAQs, customer contact and TJX company information. Check the current terms for your item and order before returning it.

Generally 30 days from purchase with a register receipt for an exchange or original-payment refund. A later, gift-receipt or no-receipt return generally receives merchandise credit, if accepted.

Generally within 40 days of the order date, subject to item-specific terms. A mailed return must reach the warehouse within that period; eligible orders can be returned free to a Marshalls store.

No. Marshalls says its store purchases must be returned to a Marshalls store; eligible marshalls.com items can go to a Marshalls store or its online warehouse under their terms.

Marshalls currently deducts $11.99 per mailed return package unless the merchandise is defective. Eligible returns to a Marshalls store are free.

Marshalls says it does not currently offer store pickup or ship-to-store. Once an online order has been confirmed, it generally cannot be changed or canceled.

An online PayPal order returned in store receives merchandise credit; an eligible mail return receives charge credit less the fee. A purchase paid partly or fully with a Marshalls gift card generally returns as merchandise credit.