Midas Reviews and Complaints About Repairs, Prices and Warranties

Midas reviews and complaints frequently involve auto repairs, estimates, final prices, warranty coverage, tire service, communication and the quality of work performed at individual locations. Positive experiences often mention helpful employees, clear explanations and repairs completed on time. Negative experiences commonly concern unexpected recommendations, repair results, warranty disagreements, delays and difficulty resolving a complaint.

Midas operates through independently owned and operated franchise locations. This means the service, pricing, management and customer experience can differ considerably from one shop to another. A review of one Midas location should not automatically be treated as representative of every location.

Midas Company and Contact Information

• Company Name: Midas International, LLC
• Current Parent Company: Mavis Tire Express Services Corp.
• Industry: Automotive repair, maintenance and tire services
• Midas Consumer Solutions: 1-800-621-8545
• Official Website: Midas.com
• Official Contact Form: Contact Midas online
• Store Locator: Find a Midas location
• Public Mailing Address Listed by Midas: 4280 Professional Center Drive, Suite 350, Palm Beach Gardens, FL 33410

Midas’s official contact page says independently operated franchises are best equipped to provide information about their individual prices, services and hours. For an unresolved problem involving a local shop, customers can call Midas Consumer Solutions or submit the official contact form.

Midas Ownership and Franchise Structure

Midas was formerly part of TBC Corporation. TBC announced the completed sale of Midas to Mavis in June 2025. Midas continues to operate as a separate brand and maintains its headquarters in Palm Beach Gardens, Florida.

Most Midas shops are independently owned and operated franchises. This distinction is important when submitting a complaint. The local franchise generally controls the initial estimate, repair authorization, staffing, scheduling, invoice and inspection of the completed work.

Midas Consumer Solutions can review an escalated complaint, but customers should first give the servicing location and its manager an opportunity to inspect the vehicle and respond.

Services Offered by Midas

Service availability can vary by location, but Midas advertises services that include:

• Oil changes and routine vehicle maintenance
• Brake inspections and brake repairs
• Tire sales, installation, rotations and balancing
• Wheel alignments
• Steering and suspension repairs
• Muffler and exhaust-system repairs
• Battery and electrical-system service
• Heating and air-conditioning repairs
• Cooling-system and radiator service
• Check-engine-light diagnosis
• Fleet maintenance

Not every location offers every service. Prices can also vary according to the shop, vehicle, diagnosis, parts availability, labor requirements and local market.

What Customers Like About Midas

Positive public reviews commonly describe individual experiences involving:

• Helpful Employees: Some customers praise service advisors and technicians who listen carefully and explain the recommended work.
• Convenient Locations: The number of Midas franchises makes the brand accessible in many communities.
• Broad Service Selection: Many locations can perform routine maintenance and more involved repairs at the same shop.
• Fast Service: Positive reviewers sometimes mention oil changes, tire service or brake work being completed within the promised time.
• Clear Estimates: Some customers report receiving understandable estimates and being contacted before additional work was performed.
• Successful Warranty Assistance: Customers occasionally describe qualifying replacement parts being provided under an applicable Midas guarantee.
• Problem Resolution: Some reviews praise shop managers who reinspected a vehicle and corrected a problem after a return visit.

These comments describe individual locations and experiences. They do not guarantee that another customer will receive the same service or repair result.

Common Midas Complaints

Public complaints and reviews contain allegations and personal opinions. They do not establish that every location or technician has the same problems.

Unexpected Repair Costs

Some reviewers say the final price was higher than expected or that additional services were recommended after the vehicle was inspected. Before approving work, ask for an itemized estimate showing parts, labor, diagnostic charges, shop fees, disposal fees, taxes and optional recommendations.

Recommended Repairs

Some customers report feeling pressured to authorize services beyond the reason for their original visit. Ask the service advisor to separate:

• Repairs considered immediately necessary for safety
• Repairs needed to correct the current problem
• Maintenance recommended by mileage or vehicle age
• Repairs that can reasonably be monitored or postponed

For an expensive or unexpected recommendation, consider obtaining a second written diagnosis before authorizing the work.

Original Problem Not Corrected

Some complaints allege that a warning light, noise, vibration, leak or other symptom remained after the repair. Return to the servicing shop promptly with the original invoice and explain how the current symptoms compare with the original complaint.

Warranty Disagreements

Customers sometimes expect a lifetime guarantee to cover all future parts and labor. Midas’s published guarantee contains limitations. A qualifying replacement part may be covered while installation, diagnostics, additional parts, taxes and shop fees remain the customer’s responsibility.

Communication and Scheduling Problems

Some reviewers describe missed completion estimates, unanswered calls or limited updates while their vehicle remained at the shop. Request a realistic completion estimate and ask the shop to contact you before performing additional work or exceeding the approved amount.

Vehicle Damage or Safety Concerns

Some complaints involve wheel installation, oil leaks, brakes, steering, suspension or damage allegedly noticed after service. Photograph the vehicle when practical, preserve the invoice and obtain a written inspection from a qualified repair facility.

Refund and Billing Problems

Some customers report disagreements about deposits, diagnostic charges, refunds or financing. Request a written explanation identifying the work performed, the amount charged and the shop’s proposed resolution.

Difficulty Escalating a Complaint

Because Midas locations are franchises, customers may be uncertain whether to contact the shop, franchise owner or Midas Consumer Solutions. Begin with the servicing shop and manager, document the response and then contact Midas Consumer Solutions if the matter remains unresolved.

Midas Limited Lifetime Parts Guarantee

Midas advertises a Limited Lifetime Parts Guarantee for certain qualifying parts. Its current published terms identify eligible brake pads, brake shoes, mufflers, shocks and struts.

Midas states that if a qualifying covered part fails before the end of its useful life, the replacement part may be provided while the customer is charged for installation. Other parts, labor, diagnostic work, taxes, shop fees and related services may not be included.

Coverage can depend on:

• The part and service shown on the original invoice
• Continued ownership of the vehicle
• The useful life and condition of the part
• The cause of the failure
• The participation of the Midas location
• Additional parts or work required to complete the repair

Keep the original invoice and ask the shop to explain in writing which part is covered and which charges remain your responsibility. Review the current Midas Golden Guarantees before authorizing warranty-related work.

Midas Limited Lifetime Tire Guarantee

Midas also advertises a Limited Lifetime Tire Guarantee for qualifying passenger and light-truck tires purchased with paid installation from a participating location.

Published benefits include:

• Tire rotations approximately every 5,000 miles
• Rebalancing approximately every 5,000 miles
• Air-pressure checks
• Alignment checks
• Inspection for irregular tire wear
• Repair or replacement for certain eligible road-hazard damage

Midas’s published terms include tread limits, maintenance requirements and exclusions. Taxes, mounting, balancing, TPMS resets, shop fees and additional parts or services may still be charged.

Keep the original tire invoice and records showing required rotations, balancing and maintenance. Ask the shop to explain any denied tire claim in writing.

Public Midas Review Snapshot

When checked in September 2026, the Midas Trustpilot profile displayed a score of 2.1 based on 624 reviews. The profile showed a combination of positive and negative experiences, with reviews varying substantially by location.

The ConsumerAffairs Midas page displayed a rating of 2.7 based on 634 reviews when checked.

The Better Business Bureau maintains a central Midas profile as well as separate profiles for individual franchise locations. A BBB rating or complaint history for one shop should not automatically be applied to every Midas location.

Review scores, totals and individual comments can change. Online reviewers are self-selected, and a nationwide profile may combine experiences involving different countries, franchise owners, technicians and services.

Before Approving a Midas Repair

Customers can reduce misunderstandings by taking the following steps:

1. Describe the original problem clearly. Explain the symptoms, when they occur and whether warning lights are present.
2. Request a written diagnosis. Ask what failed, how the shop confirmed the failure and which repair is recommended.
3. Obtain an itemized estimate. The estimate should separate parts, labor, diagnostic charges, shop fees, taxes and optional services.
4. Set an authorization limit. Tell the shop not to exceed the approved amount without contacting you.
5. Ask which repairs are urgent. Separate safety-related repairs from preventive maintenance and optional recommendations.
6. Confirm the warranty. Ask what is covered, how long coverage lasts and whether future labor is included.
7. Keep the replaced parts when permitted. Ask before work begins because the shop may need to return a part for warranty credit or a core charge.
8. Save every document. Keep the estimate, authorization, invoice, inspection results, warranty information and payment record.
9. Consider a second opinion. Another written diagnosis may be valuable when the repair is expensive or the recommendation is unexpected.

How To Escalate a Midas Complaint

1. Contact the servicing location. Speak with the service advisor who handled the repair.
2. Ask for the shop manager. Explain the problem and provide the original invoice.
3. Request an inspection. Give the shop a reasonable opportunity to examine the vehicle and respond.
4. Document the response. Save emails, estimates, photographs, inspection reports and the names of the people involved.
5. Contact Midas Consumer Solutions. Call 1-800-621-8545 or use the official contact form.
6. Request a case number. Provide the Midas location, service date, invoice number, vehicle information and requested resolution.
7. Ask about additional review. If necessary, ask whether the complaint can be reviewed by the franchise owner or appropriate regional representative.
8. Use an outside complaint route when appropriate. Depending on the issue, this may include a state automotive-repair regulator, licensing agency, attorney general, consumer-protection office or payment-card issuer.

How To Document a Disputed Midas Repair

A useful repair-dispute file may include:

• The original estimate and final invoice
• The vehicle’s year, make, model and approximate mileage
• A description of the original symptoms
• The diagnosis and repairs recommended by Midas
• The work the customer authorized
• Photographs or video of visible problems
• Warning-light codes or inspection results
• A written diagnosis from another qualified repair facility
• Warranty or guarantee documents
• Emails, text messages and telephone notes
• The Midas case or ticket number
• The specific resolution requested

Avoid removing, repairing or disposing of a disputed component before asking whether the servicing shop or another party needs to inspect it.

Midas Credit Card Complaints

The Midas Credit Card is issued by Comenity Capital Bank. Questions about statements, payments, interest, account access, promotional financing or suspected fraud should generally be directed to the card issuer rather than the local repair shop.

• Midas Credit Card Customer Care: 1-800-888-3086
• TDD/TTY: 1-888-819-1918

Promotional financing may involve deferred interest. Review the promotion deadline and current credit agreement carefully because minimum payments may not pay the promotional balance in full before deferred interest is applied.

Comparing Midas With Other Auto-Repair Chains

Midas competes with businesses such as Meineke, Firestone Complete Auto Care, Pep Boys and Jiffy Lube. Services and ownership structures vary, so customers should compare the individual locations rather than relying only on the national brand name.

Important comparison points include:

• Written estimate and diagnostic process
• Technician qualifications
• Parts brands and labor rates
• Warranty coverage for parts and labor
• Customer authorization procedures
• Local reviews for the specific shop
• Complaint-resolution process
• Repair completion time
• Availability of a second inspection

For additional automotive experiences, read:

• AutoZone reviews and complaints
• OX Car Care reviews and complaints
• El Car Wash reviews and complaints
• Jeep reviews and complaints

These related pages cover different automotive products and services and are provided for additional consumer comparison, not as direct alternatives or endorsements.

Frequently Asked Questions About Midas

What is the Midas customer-service number?

Midas Consumer Solutions can be reached at 1-800-621-8545 for unresolved concerns involving a local Midas location.

How do I complain about a Midas repair?

Start with the manager of the shop that performed the work. Provide the invoice and request an inspection. If the problem remains unresolved, contact Midas Consumer Solutions and request a case number.

Are Midas locations independently owned?

Midas states that its franchise locations are independently owned and operated. Prices, hours, services, employees and initial complaint handling can vary by location.

Who owns Midas?

Mavis acquired Midas from TBC Corporation in 2025. Midas continues to operate as a separate automotive-service brand.

Does the Midas lifetime guarantee cover labor?

Not necessarily. Midas states that a qualifying replacement part may be covered while installation is charged. Additional parts, diagnostic work, taxes and shop fees may also remain the customer’s responsibility.

What should I do if a Midas repair did not fix the problem?

Return to the servicing shop promptly with the original invoice. Explain the continuing symptoms and request an inspection and written response before authorizing additional work elsewhere, unless the vehicle is unsafe or immediate repairs are necessary.

Can Midas charge more than the original estimate?

Authorization and estimate laws differ by state. Customers should request a written estimate and instruct the shop not to exceed the approved amount without additional authorization.

Can Zero Stars resolve a Midas complaint?

No. Zero Stars is an independent review website and is not affiliated with Midas, Mavis or any Midas franchise. Zero Stars cannot inspect a vehicle, authorize repairs, issue a refund or enforce a warranty.

What To Include in a Midas Review

A helpful Midas review should explain:

• The city, state and specific Midas location
• The service or repair requested
• The vehicle type and approximate mileage
• The original symptoms or reason for the visit
• The amount quoted and final amount charged
• Whether additional work was authorized
• Whether the repair corrected the problem
• How the shop responded to a return visit
• Whether a warranty or guarantee was requested
• Whether Midas Consumer Solutions became involved
• The final resolution
• What the shop handled well or could have handled better

Do not publish a complete VIN, license plate number, invoice number, payment-card information, financing-account information, home address, telephone number, email address or private information belonging to an employee.

How To Rate Midas on Zero Stars

Zero Stars uses a color-coded scale from -5 stars to +5 stars. Consider the estimate, repair quality, communication, pricing, warranty handling, follow-up service and final outcome.

Conclusion

Midas provides a broad range of automotive maintenance, repair and tire services through independently operated franchise locations. Positive reviews often mention helpful employees, convenient service and repairs completed successfully. Negative reviews frequently concern pricing, recommended work, unresolved symptoms, warranty expectations and communication.

Because results can vary by location, customers should review the specific shop, obtain a written estimate, understand the warranty and keep complete repair documentation. If a problem remains unresolved after contacting the shop manager, Midas Consumer Solutions can be contacted at 1-800-621-8545.

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Comments and Discussions

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Information reviewed and updated September 2026. ZeroStars.org is an independent review platform and is not affiliated with Midas International, LLC, Mavis Tire Express Services Corp., any Midas franchise, Comenity Capital Bank or any vehicle, tire or parts manufacturer. Services, ownership information, contact options, guarantees, financing terms and review scores can change.