Nooro sells consumer health and wellness devices marketed for temporary relief from muscle, foot and joint discomfort. Its current product selection includes a Neuromuscular Electrical Stimulation (NMES) foot massager, a whole-body electrical-stimulation massager and a knee massager that combines heat, red light and massage. Nooro reviews and complaints can vary considerably by product, physical condition, expectations, order type and customer-service experience. This page helps customers compare those experiences and rate Nooro from -5 to +5 stars.
Nooro Reviews and Complaints
As of August 31, 2026, the Zero Stars Nooro listing displays a 0-star rating based on 0 published reviews. That does not establish a neutral customer consensus. It means the page does not yet have enough published ratings to calculate a meaningful Nooro score.
The review themes below describe subjects customers may discuss across public review platforms. They do not establish that every Nooro customer experiences the same result. A helpful review identifies the exact product, order date, amount paid, purchase type and outcome.
Nooro Customer Service and Company Information
- Brand: Nooro
- Website operator: XF Agencija US Inc.
- Industry: Consumer health and wellness devices
- Primary products: Foot massager, knee massager, whole-body massager, replacement pads and digital wellness plans
- Nooro Customer Service Phone Number: 1-212-444-3144
- Customer Support Email: support@nooro-us.com
- Published chat hours: 9 a.m. to 6 p.m. Eastern Time, Monday through Sunday
- U.S. business location: Dover, Delaware
- Official website: Nooro-US.com
- Official contact page: Contact Nooro Customer Support
- Returns and refunds: Nooro Returns and Refund Policy
- Subscription management: Manage a Nooro Membership
Nooro’s official pages display a Dover, Delaware address for XF Agencija US Inc. However, different pages have displayed the street number as both “111B” and “1111B.” Customers should obtain written return instructions directly from Nooro before mailing anything rather than relying on an address copied from an older page or third-party website.
What Products Does Nooro Sell?
Nooro is not limited to one EMS device. Product names and technology matter when evaluating a review:
- Nooro Foot Massager: A portable mat-style device described by Nooro as using NMES technology. The customer places both feet on the mat and selects a mode and intensity.
- Nooro Whole Body Massager: A small electrical-stimulation unit used with adhesive pads placed on an appropriate area of the body.
- Nooro Knee Massager: A wearable device that combines heat, red light and massage. It is different from the foot and whole-body electrical-stimulation products.
- Replacement supplies: Certain products require adhesive pads or other accessories that may eventually need replacement.
- Digital and subscription products: Nooro also advertises wellness plans and membership services. These may have different cancellation and refund rules from a one-time physical-device purchase.
A review should not refer to every Nooro product simply as a “TENS unit.” The foot and whole-body product pages currently use the term NMES, while the knee product relies on heat, red light and massage. Customers should identify the exact product name shown on their confirmation email, packaging or manual.
Positive Nooro Review Themes (+1 to +5 Stars)
What Satisfied Nooro Customers May Appreciate
- Simple operation: Customers may appreciate products with a limited number of controls and clearly marked intensity settings.
- Portable design: The foot mat and small whole-body unit can be easier to store or transport than larger massage equipment.
- Adjustable intensity: Multiple settings allow users to begin at a low level and find a comfortable sensation within the product instructions.
- Temporary comfort: Some users report that a device provided a relaxing sensation or temporary relief following activity or while resting.
- Hands-free use: The foot mat, adhesive pads and wearable knee design may allow use without continuously holding a massage tool.
- Helpful support interaction: Positive customer-service reviews may describe a representative who located an order, answered a product question or helped process a cancellation or refund.
- Order tracking: Customers may appreciate receiving a confirmation email and usable tracking information after shipment.
Positive health-product reviews are most useful when they explain the exact product, how long it was used, the selected intensity and whether the benefit was temporary or continued over time. Personal improvement should be described as an individual experience rather than a guaranteed medical result.
Neutral or Mixed Nooro Experiences (0 Stars)
When a 0-Star Nooro Rating May Fit
- The device produces a noticeable sensation but does not provide a meaningful improvement.
- The product is easy to use, but its price feels high for the benefit received.
- The customer likes the device but encounters delays obtaining replacement pads or accessories.
- The order arrives successfully, but the checkout, bundle selection or follow-up offers are confusing.
- Customer support eventually resolves the issue, but several contacts are required.
- The product provides temporary comfort but does not meet the customer’s broader expectations.
A 0-star rating should represent a genuinely neutral or evenly mixed experience. It should not be used when the reviewer did not purchase, receive or use a Nooro product.
Negative Nooro Review and Complaint Themes (-1 to -5 Stars)
Problems Customers May Report
- Limited or no noticeable benefit: Individual results vary, and some customers may not experience the temporary comfort or stimulation they expected.
- Weak or inconsistent stimulation: A user may report difficulty feeling the electrical stimulation. Possible factors can include intensity, foot or pad contact, charge level, product setup or a device problem.
- Product durability: Complaints may involve a control unit, charging connection, heating function, foot mat or adhesive pad that stops working as expected.
- Skin discomfort: Adhesive pads can irritate sensitive skin, while electrical stimulation may feel uncomfortable at higher settings.
- Heat concerns: The knee massager includes a heating function. Improper temperature selection or prolonged use may create discomfort or a burn risk.
- Price or bundle confusion: Customers may dispute the number of products ordered, a promotional bundle, an optional add-on or the final amount charged.
- Shipping delays: Complaints may concern processing time, tracking that does not update, delivery estimates or packages reported as lost or stolen.
- Cancellation difficulty: An order may enter processing before the customer’s cancellation request is reviewed.
- Return authorization: Customers may become frustrated when they expect to mail a product back immediately but are first required to contact support and follow supplied instructions.
- Return-shipping expense: Nooro’s published policy states that customers are responsible for return postage and that the company does not provide return labels.
- Refund timing: Complaints may involve the time required for authorization, return delivery, inspection or the credit appearing on the original payment method.
- Subscription charges: Customers may report confusion about a free trial, digital plan, renewal date, recurring charge or cancellation deadline.
- Guarantee expectations: A customer may assume every purchase is covered by the advertised 90-day guarantee even though Nooro’s policy excludes certain subscription products and renewals.
These are possible complaint categories, not findings that Nooro committed the same error in every transaction. Reviews should distinguish a confirmed device failure from a product that functioned but did not produce the expected personal result.
Nooro’s 90-Day Guarantee and Return Policy
Nooro advertises a 90-day money-back guarantee, but customers should read the complete terms before ordering or returning a product. The current returns policy states that one-time physical-product purchases may qualify, while subscription products are excluded from the physical-product guarantee.
Important Nooro Return Details
- Contact Nooro before mailing a return.
- Obtain approval and written shipping instructions from customer support.
- The published policy generally makes the customer responsible for return shipping.
- Nooro states that it does not provide return labels.
- Returned products may be inspected before a refund is approved.
- The product should include its manuals and accessories.
- A damaged item should be reported within seven days after delivery, with photographs or video when requested.
- Subscription products and renewals may follow different refund rules.
Nooro’s money-back page recommends trying a massager for at least 30 days while also requiring a claim within 90 days of the purchase date. Because the purchase date and delivery date are different, customers should record both and avoid waiting until the final days of the period.
Before returning anything, save the support representative’s instructions, return address, authorization, tracking number and delivery confirmation. Do not send a product to an address found in an old review without written confirmation that it is the correct current return location.
Nooro Subscriptions, Memberships and Recurring Charges
Nooro’s membership page allows customers to manage a subscription using their email address and order ID. Its current cancellation policy says customers should cancel at least 24 hours before the next billing date to prevent another charge. A request made less than 24 hours before renewal may not stop the final order or charge.
If you believe a Nooro charge is recurring:
- Review the original checkout confirmation for a subscription, free trial or digital plan.
- Sign in through the official membership portal using the purchase email and order ID.
- Save screenshots showing the plan, billing date and cancellation status.
- Submit a written cancellation request and save the confirmation.
- Ask whether the most recent charge is pending, completed or refundable.
- Continue monitoring the payment account for another renewal.
Canceling a subscription generally stops future renewals; it does not automatically guarantee a refund of a charge that has already processed. Customers should request separate written decisions about cancellation and refund eligibility.
Nooro Product Safety and Medical Claims
Nooro devices should be used according to the manual supplied with the exact product. A consumer review cannot determine whether electrical stimulation, heat, red light or massage is appropriate for another person’s health condition.
Nooro’s website describes its massagers as providing temporary relief. The company’s terms also state that website information is not medical advice and that individual results can vary. A massager should not replace medical evaluation for unexplained, severe, worsening or persistent symptoms.
Some Nooro product pages display an FDA listing number. An FDA device listing is not automatically evidence that a product has been FDA approved, cleared or authorized. Customers evaluating regulatory claims should verify the precise product and status through official FDA databases.
How to File and Escalate a Nooro Complaint
- Identify the exact transaction. Record the order number, product, order date, delivery date, quantity, amount and whether the purchase included a subscription or digital plan.
- Save the original offer. Keep screenshots of the product page, bundle, guarantee, checkout total and any optional items selected.
- Document the product problem. Take photographs or video showing the device, controls, charging status, packaging and reported defect.
- Review the manual. Confirm that the device was assembled, charged and used according to its instructions without exceeding safety limits.
- Contact Nooro Customer Support. Call 1-212-444-3144 or email support@nooro-us.com. Include the order number and a concise description of the problem.
- Request a specific resolution. State whether you want setup assistance, a replacement, cancellation, return authorization or refund review.
- Obtain written return instructions. Do not mail the product until Nooro confirms where it should be sent and what must be included.
- Use tracked shipping. Retain the shipping receipt, tracking number and proof of delivery.
- Follow up on the refund. Ask when the return was inspected, whether the refund was approved and which payment method will receive it.
- Escalate a payment dispute carefully. If a documented billing issue remains unresolved, contact the payment provider or card issuer and provide the order, cancellation and return records. Describe the facts accurately and do not claim a transaction was unauthorized if you placed the original order.
Nooro Reviews on Other Websites
Public feedback about Nooro includes both satisfied and dissatisfied customers. The Nooro Trustpilot page contains product and customer-service reviews, while the Better Business Bureau complaint page contains individual reports and company responses involving products, orders, subscriptions, returns and refunds.
Neither source represents every Nooro customer. Review platforms may attract people with particularly positive or negative experiences. Compare the review date, product, purchase type and final resolution instead of relying only on an overall score.
Nooro Compared With Other Pain-Relief Devices
Nooro products should be compared with devices using a similar technology and intended use. A foot-stimulation mat, an adhesive-pad electrical-stimulation device, a massage gun and a heated knee wrap are not interchangeable.
- Technology: Determine whether the product uses NMES, TENS, vibration, percussion, heat, light or a combination.
- Intended benefit: Look for precise temporary-use claims rather than promises to cure an underlying medical condition.
- Comfort and fit: Consider pad contact, wearable sizing, heat levels, intensity control and skin sensitivity.
- Consumable parts: Check whether adhesive pads, batteries or accessories will require replacement.
- Total price: Compare the complete checkout total, shipping, optional protection, accessories and any recurring plan.
- Return cost: Consider whether the customer must pay return postage and obtain authorization first.
- Safety information: Review contraindications, implanted-device warnings, heat precautions and skin-contact instructions.
- Independent advice: Ask an appropriate healthcare professional whether the technology is suitable for the intended use.
How to Write a Helpful Nooro Review
A detailed Nooro review should include:
- The exact product name and version;
- The date ordered and date received;
- The price, quantity and bundle purchased;
- Whether a subscription or digital plan was included;
- How long and how often the product was used;
- The intensity, heat or massage setting used;
- What the user expected and what actually occurred;
- Any device, charging, pad, heat or fit problem;
- Customer-service contacts and promised next steps;
- Return-shipping and delivery dates;
- Whether a replacement or refund was received; and
- The final outcome.
Do not publish an order number, home address, telephone number, email address, payment information, medical records or other private information. Describe personal health results as individual experiences and avoid telling other readers that a product will diagnose, treat or cure their condition.
Related Health-Device Reviews on Zero Stars
- Legxercise reviews and complaints for customer experiences with a seated leg-movement device; and
- More health-product and medical-device reviews on Zero Stars.
Rate Nooro From -5 to +5 Stars
Use the Zero Stars scale to rate your complete Nooro product, ordering or customer-service experience. Explain which product and part of the experience your rating covers.
Positive Ratings
- +5 Stars: Exceptional product or support experience that significantly exceeded expectations.
- +3 to +4 Stars: Very good experience with a helpful product or responsive service and only minor concerns.
- +1 to +2 Stars: More positive than negative, but with limitations, inconvenience or room for improvement.
Neutral Rating
- 0 Stars: Neutral, evenly mixed or no meaningful positive or negative result.
Negative Ratings
- -1 to -2 Stars: Disappointing product or service experience with a limited impact.
- -3 to -4 Stars: Serious unresolved device, billing, subscription, return or customer-service problem.
- -5 Stars: The worst level on the scale, reserved for an exceptionally harmful, costly or unresolved experience.
Click here to submit your Nooro rating and review.
Frequently Asked Questions About Nooro
What is the Nooro customer-service phone number?
Nooro’s official U.S. contact page lists 1-212-444-3144. Customers can also email support@nooro-us.com.
Who operates the Nooro website?
Nooro’s current terms identify XF Agencija US Inc. as the owner and operator of Nooro-US.com. Product pages also identify XF Agencija as the owner of the Nooro trademark.
Does Nooro offer a 90-day money-back guarantee?
Nooro advertises a 90-day guarantee for qualifying one-time physical-product purchases. Customers must contact support, obtain approval and follow the current return instructions. Subscription products are subject to different rules and may be excluded.
Does Nooro provide a prepaid return label?
Nooro’s current return policy says customers are responsible for return shipping and that return labels are not provided. Confirm the applicable policy and return address in writing before mailing the product.
How do I cancel a Nooro subscription?
Use Nooro’s official membership portal or contact support with the purchase email and order ID. The published policy recommends canceling at least 24 hours before the next billing date. Save the cancellation confirmation.
What should I do if my Nooro product arrives damaged?
Contact Nooro within seven days after delivery. Its policy asks customers to provide the order number, contact information, a description and photographs or video showing the damage.
Is a Nooro FDA listing the same as FDA approval?
No. The FDA explains that registration or device listing does not by itself establish approval, clearance or authorization. Verify any regulatory claim through the appropriate official FDA database using the precise product and manufacturer information.
Can everyone use a Nooro electrical-stimulation device?
Nooro’s product warnings identify important restrictions involving pacemakers, implantable cardioverter-defibrillators and certain implanted hardware. The adhesive pads can also irritate sensitive skin. Read the manual and consult an appropriate healthcare professional about individual risks.
Is ZeroStars.org affiliated with Nooro?
No. ZeroStars.org is an independent consumer-review platform and is not affiliated with, endorsed by or sponsored by Nooro, XF Agencija US Inc. or any company selling Nooro products.
Share Your Nooro Experience
Have you purchased or used a Nooro foot, knee or whole-body massager? Share the exact product, order type, amount paid, how long you used it, customer-service route and final outcome. Photos of the product, packaging or redacted correspondence may help other readers understand your experience.
Before posting: Remove order numbers, addresses, phone numbers, email addresses, medical information, barcodes, tracking numbers and payment details from every image or document.
Comments and Discussions
Join the conversation below. Read Nooro comments, ask questions and leave a rating based on your own genuine experience.
Information reviewed and updated August 2026. Products, customer-service details, addresses, guarantee terms, subscription rules and return procedures can change. Verify important information directly with Nooro before placing an order, canceling a subscription or returning a product.
Disclaimer: ZeroStars.org is an independent consumer-review platform and is not affiliated with Nooro or XF Agencija US Inc. User submissions reflect individual opinions and experiences. Health and wellness results vary. This page does not provide medical, legal or financial advice and does not determine whether a product is suitable for any particular person or health condition.