PACEARTH Reviews & Complaints

PACEARTH reviews and complaints now include an important swing-seat recall announced October 8, 2026. This guide helps owners identify the product, prepare a refund request and record how the company handles it.

The CPSC recall notice, number 27-019 identifies U-type seats in multiple colors, yellow plastic-coated chains, metal carabiners or quick links, and yellow webbing straps. They were sold singly or in pairs on Amazon from May 2017 through June 2026. About 110,550 units are covered.

The notice says seats or attachment components can break. It records at least 30 reported falls and nine injuries, including fractures, head injuries and bruising. Those are reported incident totals, not new online reviews or a calculated failure rate.

Use the notice’s product photographs alongside your order history. Save the listing title, seller name and purchase date, rather than relying only on the color. If identification is uncertain, send photographs to the recall contact and request confirmation.

CPSC instructs owners to mark the seat “RECALLED” in permanent marker, photograph it with the PACEARTH logo visible, and email the photo to recall@pacearth.com.

Before marking the product, keep an ordinary identification photograph and any pictures of a damaged component for your own records. In the email, identify the number of seats involved and describe any uncertainty about the item. Ask what additional information is needed, how payment will be issued and when to expect an update. These are suggested questions, not additional published eligibility requirements.

Keep the sent message, attachments, support replies and payment confirmation together. Ask for instructions before mailing the seat or disposing of it; do not assume an ordinary retail return label is the recall procedure.

1. Check delivery. Look for a bounced email and confirm that the photograph was attached.
2. Send a focused follow-up. Give the date of your first request, summarize what you supplied and ask for a reference number.
3. Keep a timeline. Distinguish a sent request, a company acknowledgment, an approved remedy and an issued payment.
4. Describe the outcome accurately. If you submit a review, update it when support responds or the refund arrives.

If your experience involves an unsafe product or injury, SaferProducts.gov is the CPSC-linked reporting resource. A safety report and a company refund request serve different purposes.

The recall is documented. ZeroStars has not independently inspected a fresh set of firsthand customer reviews for this article, tested these seats or verified individual refund outcomes. A recall does not establish how every support request will be handled. Reviews submitted directly to ZeroStars remain separate from this editorial information.

A useful review states the product purchased, the date you contacted support, what you requested and what happened afterward. Distinguish an order problem from a recall-remedy problem, and avoid treating another purchaser’s account as your own experience.

For other household-product complaint processes, see HexClad and Bullseye Blower. Each guide concerns a different company and remedy.

Sources checked: October 10, 2026. The product identification, recall figures and refund instructions come from the CPSC notice linked above. The documentation checklist is ZeroStars editorial guidance. Confirm current instructions with the recall contact before sending an item or assuming a payment date.

Use the specific swing-seat identification in the linked notice. Do not extend it to another product solely because the brand matches.

The notice gives no payment timetable. Request one from support and keep its response.

No. Send the request to the company. ZeroStars provides independent guidance and a place to share your experience.