Pick N Save Reviews & Complaints

Pick N Save reviews and complaints can differ significantly by store, department, and type of transaction. Pick ’n Save is a Wisconsin grocery banner operated by Roundy’s and owned by The Kroger Co. Customers use its stores, pharmacies, pickup services, delivery options, digital coupons, and rewards program. Reported concerns include customer service, weekly ads, coupons, pricing, store conditions, online orders, and refunds.

• ZeroStars rating: The live Pick N Save listing displayed 1.5 stars based on two submitted reviews when checked on August 28, 2026.
• ZeroStars review subjects: One submission complained about problems loading the weekly ad and digital coupons. The other was a positive review of Pick ’n Save store design and the shopping environment.
• Sample-size warning: Two submissions are not enough to establish an overall customer-satisfaction pattern for the chain.
• Trustpilot: The Pick ’n Save Trustpilot profile displayed a 3.3 out of 5 TrustScore from 10 reviews when checked. Trustpilot stated that the profile was unclaimed and that the company had no history of requesting reviews.

Both platforms have small samples compared with the number of Pick ’n Save transactions and locations. Store-specific reviews may be more useful when evaluating a particular location.

Yes. Pick ’n Save is a legitimate Wisconsin grocery banner associated with Roundy’s and The Kroger Co. Kroger’s official company history states that it acquired Roundy’s, Pick ’n Save, Metro Market, and Mariano’s in 2015.

Customers can shop in stores or use participating locations for grocery pickup, delivery, pharmacy services, digital coupons, weekly promotions, and loyalty rewards. Being part of a large grocery company does not mean every store experience will be the same, so local management and department-level service remain important.

Customer Service and Store Management

Some customers report difficulty receiving assistance from employees, department managers, or customer-service desks. Complaints may involve an employee interaction, an unresolved refund, difficulty locating a manager, or dissatisfaction with how a store handled a concern.

Digital Coupons and Weekly Ads

Digital coupon and weekly-ad complaints can include:

• Coupons not loading or appearing in an account
• A clipped coupon not applying at checkout
• Difficulty accessing the weekly ad
• A product size or variety not qualifying for the advertised promotion
• Differences between an advertised price and the final receipt

Save a screenshot showing the product, price, expiration date, offer requirements, and whether the coupon was clipped. Digital coupons may require a linked account, Shopper’s Card, or alternate ID.

Pricing and Promotion Disputes

Customers occasionally report confusion involving shelf prices, member-only prices, digital offers, multibuy promotions, or receipt totals. Check whether the promotion requires a loyalty account, a digital coupon, a minimum quantity, or a specific product size.

If the price is incorrect, retain the receipt and photograph the shelf tag or promotional sign before speaking with the store’s customer-service desk.

Pickup and Delivery Problems

Pickup and delivery complaints may involve missing items, substitutions, damaged groceries, delayed orders, cancellations, or refunds that have not appeared. Review the final receipt because the completed order can differ from the original cart when products are unavailable or replaced.

When requesting help, provide the official support representative with the order number, store location, affected items, and requested resolution.

Product Freshness and Quality

Some reviews mention concerns about produce, meat, bakery products, deli items, dairy products, expiration dates, or damaged packaging. Keep the product, packaging, UPC, expiration information, receipt, and photographs until the store has reviewed the complaint.

Store Cleanliness and Stock

Store-specific comments sometimes mention dirty shelving, poorly organized departments, carts blocking aisles, low inventory, or frequently unavailable products. These conditions may vary by store, staffing level, department, and time of day.

Checkout Lines and Self-Checkout

Customers may report long checkout lines, too few staffed registers, self-checkout restrictions, or difficulty receiving help at a register. Other shoppers prefer staffed lanes and appreciate direct assistance. The experience can depend on store traffic and staffing.

Rewards and Points

Complaints involving loyalty accounts can include missing points, expired rewards, account-linking problems, or difficulty redeeming discounts. Pick ’n Save’s current program allows eligible points to be used for fuel discounts or dollars off groceries, subject to program rules and exclusions.

Review the official Pick ’n Save Points program and keep receipts showing the account or alternate ID used for the purchase.

Pharmacy Concerns

Pharmacy complaints may involve prescription availability, refill delays, insurance processing, appointment scheduling, pharmacy hours, or communication. Begin with the pharmacy that holds the prescription because corporate or general grocery support may not have access to protected pharmacy records.

Customers reporting satisfactory experiences commonly mention:

• Convenient locations: Pick ’n Save has numerous grocery locations throughout Wisconsin.
• Product selection: Stores can provide groceries, household products, fresh departments, pharmacy services, and other essentials in one location.
• Helpful employees: Positive reviews sometimes identify friendly cashiers, service-desk employees, deli workers, or other staff members.
• Weekly savings: Shoppers may benefit from sale prices, digital coupons, personalized offers, and loyalty promotions.
• Pickup and delivery: Online ordering can provide a convenient alternative to shopping inside the store.
• Rewards: Eligible purchases can earn points for grocery discounts or participating fuel locations.

1. Contact the local store: Begin with the customer-service desk or department involved. Use the official Wisconsin store directory to locate the store’s telephone number.
2. Ask for the store or department manager: Explain what happened, provide the receipt or order details, and state the resolution you are requesting.
3. Contact Pick ’n Save Customer Service: Call 1-800-576-4377, also presented as 1-800-KRO-GERS, or use the official contact page.
4. Request an online-order refund: Access the refund option through the Pick ’n Save Help Center.
5. Escalate an unresolved complaint: Kroger Customer Relations accepts correspondence at 1014 Vine Street, Cincinnati, OH 45202-1100. The corporate switchboard is 1-513-762-4000.

Kroger publishes customer-support hours of Monday through Friday from 7 a.m. to midnight Eastern Time and Saturday through Sunday from 7 a.m. to 9:30 p.m. Eastern Time. Hours can change, so confirm them on the official contact page.

Customers may compare Pick ’n Save with Metro Market, Festival Foods, Aldi, Walmart, and other Wisconsin grocery stores. Important comparison points include:

• Regular and promotional pricing
• Digital coupon requirements
• Freshness and product selection
• Checkout convenience
• Pickup and delivery availability
• Rewards and fuel discounts
• Pharmacy services
• Store cleanliness and customer service

Related ZeroStars listings include Dollar General reviews and complaints, Target reviews and complaints, and the Retail Stores & Shopping category.

Have you shopped at Pick ’n Save or contacted its customer-service team? Share your experience below. Helpful reviews include the store location, department, date, type of transaction, complaint route used, response time, and whether the issue was resolved.

Do not include private loyalty-account, payment, order, address, telephone, or pharmacy information in your public review.

Use the ZeroStars rating scale to evaluate your experience:

• 🔴 -5 Stars: Highly dissatisfied
• 🟠 0 Stars: Neutral or no significant impact
• 🟢 +5 Stars: Highly satisfied

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Pick ’n Save provides grocery shopping, pharmacy services, digital savings, rewards, pickup, and delivery through its Wisconsin locations. Reviews vary by store and department. Complaints commonly involve service, coupons, pricing, store conditions, product quality, online orders, and refunds, while positive reviews mention convenience, selection, savings, and helpful employees. Documenting the transaction and starting with the local store generally provides the clearest path toward resolving a complaint.