Roadie Reviews & Complaints

Share your firsthand Roadie delivery experience on ZeroStars. Rate Roadie from −5 to +5, including 0, and explain what went well, what went wrong and how any problem was handled.

ZeroStars is independent and is not affiliated with Roadie. Posting a review here does not contact Roadie, open a support request or submit a claim. Use the official resources below for an active delivery issue.

Roadie provides local delivery services through a network of independent drivers. Its services include same-day retail deliveries, large-item delivery and delivery of mishandled airline baggage. This page focuses on people receiving deliveries and individuals arranging shipments.

Use Roadie’s official tracking website or the delivery link supplied with your order. Roadie assigns its own tracking number to each delivery; a retailer may also use a separate order or tracking reference. If a number is not recognized, ask the sender to confirm the Roadie tracking details.

Save the latest status and compare it with the delivery information in your order confirmation. When asking for help, say whether the item is awaiting pickup, in transit, delayed or marked delivered. Keep the retailer’s order number and Roadie’s tracking number together so both companies can locate the same shipment.

Roadie’s tracking guidance says to contact support about a delivery-location change before the driver picks up the item; the location cannot be changed after pickup. A signature-required delivery needs someone available to sign. If nobody is present and the item is returned, contact the sender to arrange another delivery.

For an incorrect address, access problem or unexpected return, send the relevant details to the sender as well as support. Ask what action is possible for that shipment before making plans around a new arrival time. For a retail order, keep any cancellation or rescheduling confirmation from the retailer.

If tracking says delivered but the item is missing, check the stated drop-off location and ask anyone who may have accepted it. Review any delivery image available to you. Report a mismatch clearly—for example, a photograph showing a different building—without assuming how it happened.

For damage, photograph the item, packaging and shipping label, and keep the packaging while asking what evidence is needed. If only part of an order arrived, list the missing items and check whether the seller split the order into multiple deliveries. Contact Roadie support about the delivery and the retailer or other sender about the order itself.

Roadie’s official claims form must be completed by the sender—the business or individual who created the delivery. Senders using the Roadie portal can also file from their account. Submission deadlines apply; review the linked Protection Plan before filing.

If you are receiving a retail purchase, ask the retailer to investigate the missing or damaged order and explain its refund or replacement process. Provide your evidence and any Roadie support reference. If you personally arranged the delivery, use the sender claim process and retain proof of the item’s value.

A carrier claim and a refund for a retail purchase are separate requests. Ask which party is handling each one and what information remains outstanding. This page does not promise compensation, claim approval or a particular response time.

Use the review form below to leave a firsthand rating from −5 to +5, including 0. Positive, negative and mixed experiences are welcome. If the situation changes, add an update explaining the resolution.

Browse Veho reviews, OnTrac reviews and UPS reviews, or explore the Shipping & Delivery category.

The form is for the sender who created the delivery. Recipients should give the sender their evidence and ask it to pursue the claim.

Use Roadie’s tracking website with the Roadie tracking number or follow the shipment-specific link. Ask the sender for help if you only have a retailer order number.

For a retail purchase, contact the retailer with your order details and requested resolution. Keep any delivery investigation reference so you can connect the support conversations.

Describe the type of delivery, the date, the problem or positive experience, the support response and the outcome. Distinguish the delivery experience from the retailer’s handling of your order. Do not publish addresses, tracking numbers or private contact information.