Staples Reviews & Complaints

Staples sells office supplies, computers, printers, furniture and business products through U.S. stores and Staples.com. It also offers printing, shipping and technology-related services at participating stores. Customers can share a positive, neutral or negative first-hand experience using ZeroStars’ −5 to +5 review scale; 0 is a valid rating. The useful details are the product, purchase channel, date and outcome.

State which Staples store or website you used, the purchase or delivery date, the item or service, the order number if relevant, and whether you retained the receipt or packing slip. For a return, name the product category and the return eligibility date in the order details. For a print order, describe the agreed specifications and delivered result. Record support contacts, the refund route and resolution without publishing card numbers, account passwords or personal documents.

Staples publishes customer support by phone, email and chat. The Help Center lets shoppers review orders and receipts, start online returns, and report missing, wrong or damaged items. For a store purchase, ask that store for assistance and retain the receipt. For a shipped order, check tracking and order history before reporting a missing package, and keep photographs if the item arrived damaged. A service or third-party drop-off at a Staples store may involve a different merchant’s policy.

Staples’ current return policy asks for an item in sellable condition with the original packaging, UPC, manuals, all parts and receipt or packing slip. Office supplies may generally be returned at any time, and Staples Brands products have a one-year quality satisfaction policy with a receipt or original packaging. Technology and business machines, such as computers, printers and tablets, generally must be returned within 14 days of receipt. Small appliances and furniture also generally have a 14-day window. Unopened, unexpired ink and toner may be returned at any time. Unopened boxed software that Staples currently sells has a 30-day window; opened boxed and downloadable software is not returnable under the current policy. Check the product’s Return Eligibility Expiry Date in Order Details.

A qualifying online or catalog order can generally be returned at a Staples store with the receipt or packing slip, or through Staples’ free online return process. A product purchased at a Staples store must be returned in a store. To initiate an online return, find the order in Purchase History, choose the items and reason, and follow the return instructions or label provided. Staples may limit or decline returns that do not meet its terms. Some products supplied by Staples’ Trusted Suppliers can also be sent back or brought to a Staples store under the published policy.

Staples says an in-store gift return without a receipt may receive only in-store credit, calculated using the lowest selling price during the previous 30 days, with valid government-issued ID; acceptance is discretionary. Eligible receipted refunds generally go back to the original payment method when possible. The policy includes special handling for mixed-tender online payments, cash, checks and some debit transactions. For example, a debit transaction with the card and PIN present can be refunded to the account. Keep the original tender and ask the store or support how its specific refund will be issued.

Once a warehouse return has been received, Staples lists processing of a major or prepaid credit-card refund at three to five business days, a gift card by email within three business days, and a check by mail within seven to ten business days. The bank or delivery channel may add time after processing. If a coupon was used, its value may be prorated across returned items, and the coupon cannot be reused. If a return included a promotional free item or gift card, the value may be deducted if the promotional item is not returned. Distinguish the price paid from an advertised pre-discount price.

Custom-ordered or custom-assembled furniture is generally returnable only if defective on arrival. Gift cards, prepaid cards and phone cards are nonreturnable. Staples lists a 30-day cancellation window for AppleCare+ purchased from Staples, after which requests go through Apple; protection plans and manufacturer warranties are separate from retailer return eligibility. Print and Marketing Services produce customized orders, so check the proof, specifications, timing and service-specific terms for a print issue instead of assuming the office-supply return rule applies.

Staples offers Buy Online, Pick Up in Store for eligible inventory, with the pickup promise and store availability shown when ordering. Wait for the ready notification and bring the required order confirmation and identification. Staples also advertises same-day delivery for eligible products in select areas through Instacart and other same-day options; availability, fees and cutoff times depend on the order and location. Standard shipping fees and delivery estimates are shown at checkout. For a late pickup or delivery, retain the confirmation, tracking and messages.

Staples’ price-match policies distinguish an in-store request from a Staples.com request and require an identical, new, in-stock eligible product and verifiable lower price from a qualifying source. A shopper who finds a lower eligible Staples price within 14 days of purchase may qualify for a difference refund under the respective policy. Marketplace products sold or shipped by third parties at competing sites and several product or service categories are excluded. Staples Easy Rewards is a separate loyalty program with points, offers and account terms; check the current eligible purchases and return adjustments in your account rather than assuming every transaction earns points.

Staples sells gift and prepaid cards, which its return policy describes as nonrefundable and nonreturnable. Do not share a card number or PIN with an unsolicited caller. Some Staples stores accept Happy Returns drop-offs for purchases from other retailers. In that situation, initiate the return with the original merchant, bring its QR code to a participating Staples store and follow that merchant’s refund policy; a Staples drop-off does not turn it into a Staples merchandise return.

Compare independently operated retailers at Best Buy reviews, Target reviews, Walmart reviews and Michaels reviews. Their return windows and service terms differ. Browse the Retail Stores & Shopping category for other companies.

Official sources checked September 28, 2026: Staples’ return policy, return instructions and support details, price-match policy, pickup and same-day options and Happy Returns information. Verify terms for the particular product, service, seller, store, date and payment method.

It depends on the product. Staples’ current policy permits many office supplies at any time, while computers, printers, small appliances and furniture generally have a 14-day window from receipt. Some other categories have separate limits. Check the item’s Return Eligibility Expiry Date.

Yes, qualifying online or catalog items generally can be returned at a Staples store with a receipt or packing slip. Store purchases must be returned in a store.

An eligible in-store no-receipt gift return may receive in-store credit based on the lowest selling price in the preceding 30 days, with valid government ID. Staples may decline the return.

Staples lists three to five business days to process a major or prepaid card refund after the returned item reaches its warehouse. Card issuer posting time may add to that period.

Staples has conditional in-store and online price-match policies for identical eligible products at qualifying sellers. The eligible seller, proof requirements and excluded products differ by purchase channel.

No. Happy Returns at participating Staples stores handles return packages for other online merchants. Start the return with that merchant and use its QR code and refund policy.

Call 800-333-3330, email help@staples.com or use chat through the official Help Center. For a local store purchase, bring the receipt to that store.