TravelCenters of America Reviews & Complaints

TravelCenters of America reviews cover TA, Petro Stopping Centers and TA Express experiences, from fuel and meals to showers, parking and truck repairs. Tell other travelers which location you used, what happened and how the team handled it. Positive, neutral and negative experiences are welcome on ZeroStars’ −5 to +5 scale, including 0.

TravelCenters of America is part of bp, which completed its acquisition in 2023. TA, Petro and TA Express share TravelCenters’ guest-contact channel, but the location, department and business shown on your receipt still matter. A TA truck-repair claim is not the same as a fuel-card account dispute or an unrelated bp station complaint.

For an incorrect fuel charge or missing discount, save the receipt and record the location, pump number, fuel type, gallons, transaction time and advertised offer. Ask the fuel desk to review the sale. If your banking app shows a different amount, ask your card issuer whether it is pending or posted; do not assume that a pending authorization is a second completed purchase.

For food quality, an incorrect order or a merchandise problem, contact the selling department promptly with the receipt and item details. A chain-wide merchandise return deadline was not verified in the official sources reviewed. Ask about the particular item’s return or exchange eligibility, especially opened electronics. Store returns, manufacturer warranties and optional protection plans can have different requirements.

For orders placed through another restaurant’s app or a delivery platform, identify who accepted payment and contact that provider about its transaction. Keep store service and third-party delivery concerns distinct in your review.

earnify pro replaces the UltraONE and TruckSmart experience. TA says existing points, status and account information carry over automatically. Its current program page limits requests for missing rewards, credits or fuel receipts to qualifying transactions within the previous 24 hours, so report missing activity promptly using the page’s receipt-request link.

The current FAQ describes phone-number login with an SMS one-time code. It also lists a 24-month rolling points expiration for active accounts and expiration after six months of inactivity. Shower-credit benefits have qualification, expiration and balance limits; check your account before relying on a credit.

The official overview and FAQ do not fully agree on whether Truck Service spending counts toward Gear qualification. For a disputed tier, preserve your transaction history and ask support to apply the current program terms to your account. Those terms describe a professional-driver program for eligible adults with a commercial driver’s license. Do not assume ordinary motorist rewards or another bp program use the same rules.

Use the location finder to confirm amenities and local contacts. If a shower is unavailable, unclean or inaccessible after payment or redemption, notify the fuel desk while your booking or credit record is available. Distinguish a shower purchase from a loyalty credit when requesting help.

TA’s automated gated-parking policy applies at participating locations. It provides an initial two-hour free period and qualifying ways to validate longer stays. A purchase of at least 60 gallons of diesel or reefer fuel during the visit can qualify for up to 24 hours. Take the parking ticket and applicable receipt to the fuel desk or store before exiting.

Reserve-It reservations include no additional gate fee during the reserved period under that policy. Posted fees and qualifying-purchase amounts vary, so check the location’s terms rather than assuming parking is free everywhere. Keep the ticket: lost-ticket charges can be substantial. For a reservation change or cancellation, contact the location or customer service with your confirmation. No universal cancellation deadline or refund guarantee was verified for this guide.

TA Truck Service handles preventive maintenance, tires, parts and repair work. Confirm the specific shop’s hours, service capability and appointment or queue arrangements. Request an itemized estimate identifying labor, parts and fees, and ask for approval before additional work. Retain the diagnosis, work order, invoice and mileage.

Emergency Breakdown Assistance is available for commercial trucks at 1-800-824-7467 (1-800-824-SHOP), 24/7. Dispatch may arrange a TA service vehicle or a qualified third-party provider. Confirm the provider, estimated arrival, dispatch charges and repair authorization; availability does not mean free repairs or a guaranteed arrival time.

The published Nationwide Limited Warranty generally provides one year for defective purchased parts and 120 days for service-workmanship defects, subject to its terms. Qualifying used-tire defects have a seven-day provision. New tires and batteries have separate manufacturer coverage.

Exclusions include consumables such as oil and filters, abuse, accident, neglect and racing or off-road use. Fees and applicable taxes are not automatically included; refrigeration work has additional limitations. Report a failure immediately to the location that sold the part or performed the work, and present the original invoice and vehicle as required. Contact the servicing shop’s Truck Service manager if dissatisfied.

Third-party roadside work has a separate RoadSquad Connect warranty document. It directs customers to call dispatch before warranty service and requires the original invoice. The document contains exclusions, a liability cap and wording about commercial use that warrants clarification for a commercial-truck claim. Ask TA to confirm the applicable written coverage before authorizing work; do not assume every dispatched repair has identical terms or that an independently hired shop’s bill will be reimbursed.

1. Identify the transaction. Gather the location, date, receipt or work-order number, amount and requested resolution.
2. Ask the relevant manager to review it. Route store, restaurant, parking and truck-service matters to the department involved.
3. Contact TravelCenters customer service. Use the official form or phone number below, summarize earlier attempts and request a case reference.
4. Follow up with evidence. Keep receipts, offer screenshots, written estimates and responses. Ask which policy supports a denial and what information is still needed.

A card issuer can address card-account questions separately. Posting on ZeroStars does not submit a refund request, dispatch a technician or open a warranty case with TravelCenters.

Include the TA, Petro or TA Express location and approximate visit date. Explain the service used, what met or missed your expectations, and whether staff resolved the issue. For repairs, separate estimate accuracy, communication, waiting time and the final repair result. For parking or showers, describe the facility and booking actually used.

Choose a rating from −5 to +5: negative for an unsatisfactory experience, positive for a satisfactory one, or 0 for a neutral or mixed experience. Explain your reasoning without posting payment details, account numbers or private employee information. Update your review if the outcome changes.

Read related experiences with Love’s Travel Stops and Pilot Flying J, or explore the Convenience Stores & Gas Stations category. Each company has its own customer-service and rewards policies.

Yes. TA, Petro Stopping Centers and TA Express are TravelCenters of America brands. Include the specific location and department when seeking help.

Yes. bp acquired TravelCenters in 2023. Use TA’s support channels for a TA or Petro transaction rather than assuming a general bp station-support route handles it.

They transitioned into earnify pro. TA says existing account information, points and status transfer automatically. Contact support promptly if your account does not look correct.

Start with the servicing shop’s Truck Service manager. For a roadside provider dispatched through TA, contact the dispatch team and retain the original invoice. Warranty eligibility depends on the applicable terms.

The gated-parking policy waives an additional gate fee during the reserved period. Confirm the reservation dates and location rules; an extended stay or missing validation can involve separate questions.

Yes. ZeroStars accepts 0 as well as ratings from −5 to +5. Describe the good and disappointing parts of a mixed experience so readers understand the score.

Official sources checked September 29, 2026.