The Range Reviews And Complaints - Zero Stars
The Range complaints vary from poor customer service, sub-standard quality, and shipping delays. The Range is a furniture store chain located in the UK. The products generally have good ratings, but also complaints and bad reviews. Discover if The Range is legit or a scam by reading the comments and reviews below.
The Range Reviews and Complaints – An Overview & Contact Information
How To Contact The Range To Complain Or Leave Feedback
The Range Head Office Phone Number: 0345 026 7598
The Range Complaints Department UK: 0345 026 7598
Customer Service Phone Number: Use the Main Office Phone Number
Email: Use Chat Service On Their Webpage
Similar Companies To The Range
Other UK based companies like the The Range include Decor Blinds, Gardens Alive, and ColorMaq.
How To Review, Rate Or Leave A Complaint About The Range On This Website
Scroll down to the bottom of the page and you can rate from -5 to +5 Stars or Just Leave A 0 Star Review. Also, you can read other user’s reviews, complaints, and comments just above the comment form.
Your Overall Rating From -5 to +5 Stars
-2.7 stars
Based on 20 reviews
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Reviews
Rating:
Title: Trip Hazards in Store - Head Office dont care
Review: We went to the Falkirk store to look at a mirror my daughter wanted, when there and looking at other things in several aisles I heard my wife shout out and found out that she had tripped over two plastic tubs that were left in the aisles, she thinks she pulled her stomach and was worried as in November she had part of her bowel out because of Bowel Cancer. This was not the only trip hazard in this store as in a couple of other aisles there were basket holders without baskets blocking the aisles and placing a trip hazard there. I have complained to the CEO and have his customer service team come back to me periodically saying they are investigating, but I really cant see they are taking this matter seriously. The CEO seems to be burying his head and never comes back to you personally of which in this situation should. The crux of this matter is that this company left trip hazards all over the place so that there customers can injure themselves, they dont care and dont take things seriously at all. I have now had a response from the Head Office stating that my wife did not trip over and lightly touched a box that was in the way, this goes to show that the CEO Mr Simpkin does not care about any customers of his at all. I will be taking this further, but they have literally said in their email that we can take it further. Absolutely disgusting company that will take your money but does not care about your health and safety while browsing their stores. I would avoid at all cost to stay safe.
Name: Gary Degeorge
Title: Trip Hazards in Store - Head Office dont care
Review: We went to the Falkirk store to look at a mirror my daughter wanted, when there and looking at other things in several aisles I heard my wife shout out and found out that she had tripped over two plastic tubs that were left in the aisles, she thinks she pulled her stomach and was worried as in November she had part of her bowel out because of Bowel Cancer. This was not the only trip hazard in this store as in a couple of other aisles there were basket holders without baskets blocking the aisles and placing a trip hazard there. I have complained to the CEO and have his customer service team come back to me periodically saying they are investigating, but I really cant see they are taking this matter seriously. The CEO seems to be burying his head and never comes back to you personally of which in this situation should. The crux of this matter is that this company left trip hazards all over the place so that there customers can injure themselves, they dont care and dont take things seriously at all. I have now had a response from the Head Office stating that my wife did not trip over and lightly touched a box that was in the way, this goes to show that the CEO Mr Simpkin does not care about any customers of his at all. I will be taking this further, but they have literally said in their email that we can take it further. Absolutely disgusting company that will take your money but does not care about your health and safety while browsing their stores. I would avoid at all cost to stay safe.
Name: Gary Degeorge
Rating:
Title: Rip off Britain
Review: This Store/Company just doesn\'t care about their customers. I bought 2 leather armchairs online and decided to cancel the order as the quality didn\'t look very good. I phoned their customer service department but it was a waste of time. It took me ages to get a response from them.
Name: Stuart Wimpory
Title: Rip off Britain
Review: This Store/Company just doesn\'t care about their customers. I bought 2 leather armchairs online and decided to cancel the order as the quality didn\'t look very good. I phoned their customer service department but it was a waste of time. It took me ages to get a response from them.
Name: Stuart Wimpory
Rating:
Title: Not bad, not great
Review: In terms of ordering, it was fairly easy via their site and of no issue and as it was a pre order I knew there would be a wait period. Where it started to become a problem was when the date for the pre order started; one date would be announced and within a few hours another email cancelling said date with another added for much later, this was the process that kept repeating and when the last email set the date ridiculously far away I finally reached a point and began biting back. It\'s not acceptable to keep playing with dates and holding off the way they were. After that I promptly got a delivery company and date set up and to the credit of the company they delivered it on the date set and everything was in pristine condition. But to the question of whether I would use The Range ever again, the answer is an honest no. The communication is near to impossible unless you know the means to bypass the usual routes and even when you can get in contact their lack of professionalism is astonishingly appalling. Not worth the cheap prices given how they treat existing customers, avoid.
Name: Marie Clark
Title: Not bad, not great
Review: In terms of ordering, it was fairly easy via their site and of no issue and as it was a pre order I knew there would be a wait period. Where it started to become a problem was when the date for the pre order started; one date would be announced and within a few hours another email cancelling said date with another added for much later, this was the process that kept repeating and when the last email set the date ridiculously far away I finally reached a point and began biting back. It\'s not acceptable to keep playing with dates and holding off the way they were. After that I promptly got a delivery company and date set up and to the credit of the company they delivered it on the date set and everything was in pristine condition. But to the question of whether I would use The Range ever again, the answer is an honest no. The communication is near to impossible unless you know the means to bypass the usual routes and even when you can get in contact their lack of professionalism is astonishingly appalling. Not worth the cheap prices given how they treat existing customers, avoid.
Name: Marie Clark
Rating:
Title: Brutal customer service
Review: Awful shopping experience. When things go wrong you get to speak to a BOT. The couriers they use EVRI are as useful as a chocolate teapot and look like they all doing community service not a paid service for customers. When company\'s get rid of human customer service advisors, they are saying you the customer is not important to them, just your money. Will never use or recommend the Range again!
Name: Sarah
Title: Brutal customer service
Review: Awful shopping experience. When things go wrong you get to speak to a BOT. The couriers they use EVRI are as useful as a chocolate teapot and look like they all doing community service not a paid service for customers. When company\'s get rid of human customer service advisors, they are saying you the customer is not important to them, just your money. Will never use or recommend the Range again!
Name: Sarah
Rating:
Title: Never a issue
Review: Live shopping there
Name: Paul
Title: Never a issue
Review: Live shopping there
Name: Paul
Rating:
Title: Worst company - 5
Review: You will purchase something in good faith only to not receive item as never dispatched to the have to chase down for your money back, how this company is allowed to remain open is beyond me. Rubbish customer services not even in this country.
Name: Michelle
Title: Worst company - 5
Review: You will purchase something in good faith only to not receive item as never dispatched to the have to chase down for your money back, how this company is allowed to remain open is beyond me. Rubbish customer services not even in this country.
Name: Michelle
Rating:
Title: New Hampshire garden furniture falling to pieces!
Review: I, like many others bought the New Hampshire garden rattan furniture set and it’s falling to pieces, and it’s not fit to use. The Range are more than aware of the common fault but insist on you paying for an inspection before they’ll do anything. I believe this is a strategy to put customers off, and therefore they don’t need to give a refund. Absolute joke!
Name: Joe Maguire
Title: New Hampshire garden furniture falling to pieces!
Review: I, like many others bought the New Hampshire garden rattan furniture set and it’s falling to pieces, and it’s not fit to use. The Range are more than aware of the common fault but insist on you paying for an inspection before they’ll do anything. I believe this is a strategy to put customers off, and therefore they don’t need to give a refund. Absolute joke!
Name: Joe Maguire
Rating:
Title: Product and customer service beyond a joke
Review: Terrible products, delivered rusty within two days other delivered covered in scratches and rusty. Been messed around with the collections so far they haven’t turned up twice. Terrible place.
Name: Kieron
Title: Product and customer service beyond a joke
Review: Terrible products, delivered rusty within two days other delivered covered in scratches and rusty. Been messed around with the collections so far they haven’t turned up twice. Terrible place.
Name: Kieron
Rating:
Title: No delivery no refund
Review: May 14th Placed order delivery the 22nd even tho it was express Still no goods no answer I have rung emailed and messaged 8 hours keep on hold over 3 days Finally got a email It’s stuck with yodel Rang them Nope the seller has the item So another fob off by the range I just want my money back and them to answer
Name: Dawn Elkington
Title: No delivery no refund
Review: May 14th Placed order delivery the 22nd even tho it was express Still no goods no answer I have rung emailed and messaged 8 hours keep on hold over 3 days Finally got a email It’s stuck with yodel Rang them Nope the seller has the item So another fob off by the range I just want my money back and them to answer
Name: Dawn Elkington
Rating:
Title: Appalling Company
Review: Ordered sofa through these in February got given 4 different dates end of April now and still no sofa. Ended up having to request a refund twice and open a dispute up. Will never spend a single penny on the range ever again!!!
Name: Steve
Title: Appalling Company
Review: Ordered sofa through these in February got given 4 different dates end of April now and still no sofa. Ended up having to request a refund twice and open a dispute up. Will never spend a single penny on the range ever again!!!
Name: Steve
Rating:
Title: disgusting
Review: Terrible customer service. How they aloud to continue business, is beyond my believe. Thieves!!!!
Name: vil
Title: disgusting
Review: Terrible customer service. How they aloud to continue business, is beyond my believe. Thieves!!!!
Name: vil
Rating:
Title: Shocked at staff
Review: I was looking around The Range just browsing then a member of staff came up to me and asked me to leave the store as I looked suspicious. I said I\'m happy to empty all pockets and check my bags and go and see the manger but he insisted on me leaving the store. I made a formal complaint to head office and got a apology from them. Same staff member has done this to a few other people as well. They were even in the local paper as people saw rats in there and the toilets are disgusting and prices are wrong.I\'d never visit the range again.
Name: Kevin
Title: Shocked at staff
Review: I was looking around The Range just browsing then a member of staff came up to me and asked me to leave the store as I looked suspicious. I said I\'m happy to empty all pockets and check my bags and go and see the manger but he insisted on me leaving the store. I made a formal complaint to head office and got a apology from them. Same staff member has done this to a few other people as well. They were even in the local paper as people saw rats in there and the toilets are disgusting and prices are wrong.I\'d never visit the range again.
Name: Kevin
Rating:
Title: Faulty toaster
Review: We returned a faulty toaster, that was only a few months old. It had a 2 tear warranty. Long story short. We were accused of deliberately braking the toaster just so we could get a new one. The man we spoke to actually called us liars to face! I was given the store managers email address but he couldn\'t be bothered to reply. The worse customer service I have ever encountered. Needless to say I have never been back.
Name: Dawson I s a c#nt
Title: Faulty toaster
Review: We returned a faulty toaster, that was only a few months old. It had a 2 tear warranty. Long story short. We were accused of deliberately braking the toaster just so we could get a new one. The man we spoke to actually called us liars to face! I was given the store managers email address but he couldn\'t be bothered to reply. The worse customer service I have ever encountered. Needless to say I have never been back.
Name: Dawson I s a c#nt
Rating:
Title: website
Review: Terrible over-complicated ordering method. It has auto links to so many other spyware services such as google, facebook and others that it slows everything to a snails pace. Then just to cap it all they insist you sign up for an account before you can place an order. I do not want to have them using my data to pass to other companies so I refuse to sign up. Their loss as I can get much of what they sell elsewhere. No wonder they are trading at a loss.
Name: john
Title: website
Review: Terrible over-complicated ordering method. It has auto links to so many other spyware services such as google, facebook and others that it slows everything to a snails pace. Then just to cap it all they insist you sign up for an account before you can place an order. I do not want to have them using my data to pass to other companies so I refuse to sign up. Their loss as I can get much of what they sell elsewhere. No wonder they are trading at a loss.
Name: john
Rating:
Title: Disgusting customer service.
Review: Bought an air-conditioning unit from them and it became faulty after 11 months,after only being used a handful of times as was only used in summer. They wouldn\'t take it back,first got told to take to store they weren\'t even interested was ridiculous. Then had a 9 month battle with customer services again. Ended up taking them small claims court and they still wangled & lied there way out of it,shambles of a company and so much for our legal system was a waste of time,in the end was £280 out of pocket for unit and £45 court costs and ended up with nothing,disgraceful.
Name: Mr Anonymous
Title: Disgusting customer service.
Review: Bought an air-conditioning unit from them and it became faulty after 11 months,after only being used a handful of times as was only used in summer. They wouldn\'t take it back,first got told to take to store they weren\'t even interested was ridiculous. Then had a 9 month battle with customer services again. Ended up taking them small claims court and they still wangled & lied there way out of it,shambles of a company and so much for our legal system was a waste of time,in the end was £280 out of pocket for unit and £45 court costs and ended up with nothing,disgraceful.
Name: Mr Anonymous
Rating:
Title: Excellent
Review: Great service, great products!
Name: Jay
Title: Excellent
Review: Great service, great products!
Name: Jay
Rating:
Title: Missing Sofa
Review: Ordered a sofa and received 3 text messages on 3 consecutive weeks saying it was going to be delivered. Took days off work and every time it never arrived! And I was 8 Months pregnant! Had no Sofa to sit on so when I finally got a response from customer service who are non-existent and absolutely clueless and useless, demanded a refund and had to go to get a new one at 9 Months PREGNANT! So much unnecessary stress and frustration caused by The Range. Never order from them! Go to Oak Furnitureland! Got a new sofa in 5 days! And all in one piece and fantastic quality. The Range are a total disgrace and don’t give a toss about ripping people off
Name: Caz
Title: Missing Sofa
Review: Ordered a sofa and received 3 text messages on 3 consecutive weeks saying it was going to be delivered. Took days off work and every time it never arrived! And I was 8 Months pregnant! Had no Sofa to sit on so when I finally got a response from customer service who are non-existent and absolutely clueless and useless, demanded a refund and had to go to get a new one at 9 Months PREGNANT! So much unnecessary stress and frustration caused by The Range. Never order from them! Go to Oak Furnitureland! Got a new sofa in 5 days! And all in one piece and fantastic quality. The Range are a total disgrace and don’t give a toss about ripping people off
Name: Caz
Rating:
Title: Garden furniture
Review: Worst company I have ever had to deal with . Having paid over £1000 for garden furniture and waiting over 3 months for delivery . Worst customer service and XDP the courier service is appalling . Don’t shop here they don’t deserve your money !
Name: Nicola
Title: Garden furniture
Review: Worst company I have ever had to deal with . Having paid over £1000 for garden furniture and waiting over 3 months for delivery . Worst customer service and XDP the courier service is appalling . Don’t shop here they don’t deserve your money !
Name: Nicola
Rating:
Title: New Hampshire Garden Furniture tur
Review: Dispatch sent out mix matched coloured furniture.. After contacting the Range with phone calls. Emails etc.. They stopped corresponding with me. I paid out a lot of money for my furniture. I even asked if they could put me in touch with the Manufacturer. No response. . To have parts of the Garden Furniture in different colours is not the look I wanted. I certainly wouldn\'t recommend & will never purchase anything from The Range again
Name: Liz Gilbert
Title: New Hampshire Garden Furniture tur
Review: Dispatch sent out mix matched coloured furniture.. After contacting the Range with phone calls. Emails etc.. They stopped corresponding with me. I paid out a lot of money for my furniture. I even asked if they could put me in touch with the Manufacturer. No response. . To have parts of the Garden Furniture in different colours is not the look I wanted. I certainly wouldn\'t recommend & will never purchase anything from The Range again
Name: Liz Gilbert
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