Vivint Reviews & Complaints

Vivint reviews and complaints concern smart-home security systems, professional monitoring, installation, equipment service, billing and contract cancellation. Experiences differ by equipment setup, account history and contract terms. This page is for both favorable and unfavorable customer accounts.

ZeroStars is independent and not affiliated with Vivint. A review submitted here is not a service or cancellation request.

• Sales and agreements: Whether the monitoring term, equipment financing and monthly costs were clearly explained.
• Installation and equipment: Cameras, panels, sensors, app access and troubleshooting.
• Billing: Changes in charges, separate financing payments and disputed balances.
• Cancellation: Notice requirements, early termination fees and equipment loans.
• Positive experiences: Convenient app features, responsive monitoring and helpful technicians may be mentioned in customer reviews.

1. Download your service agreement and any equipment-financing documents.
2. Compare invoices with quoted monthly charges and any service changes.
3. Document customer-service conversations, dates, reference numbers and cancellation requests.
4. Request written confirmation of any agreed resolution and ask separately about monitoring and financing obligations.

Include the type of system, approximate service period, the issue or positive outcome, how support responded, and whether the matter was resolved. Do not include private account information. Readers can rate their experience on ZeroStars’ −5 to +5 scale; this page does not assign an unsupported company-wide score.