US Post Office Reviews & Complaints

The USPS complaints phone number for delivery and Post Office service issues is 1-800-275-8777 (1-800-ASK-USPS), the USPS Customer Care line.

Read US Post Office reviews and USPS complaints about delivery, tracking, missing packages, claims and local service. Share your own experience using the ZeroStars -5 to +5 scale.

This page examines United States Postal Service reviews from ZeroStars and other consumer-review platforms. It also explains where to report a delivery problem, file a Missing Mail Search, submit a claim or escalate an unresolved USPS complaint.

Call 1-800-275-8777 for service complaints. USPS lists Customer Care hours as Monday–Friday, 8 a.m.–8:30 p.m. Eastern, and Saturday, 8 a.m.–6 p.m. Eastern. Check the USPS contact page for changes.

Before calling, gather your tracking number if applicable, mailing date, delivery ZIP Code and a short description of the problem. Ask for a service-request number and note the next step offered. Keep those details for follow-up.

Our assessment: USPS is the federal postal service, but customer experiences can vary considerably by delivery route, distribution center and local Post Office. The external review profiles summarized in the August 18, 2026 snapshot were predominantly negative.

• ZeroStars rating: The header shows the current published rating and review count on the -5 to +5 scale. Individual reviews do not measure nationwide USPS performance.
• Common complaints: Delayed or missing mail, packages marked delivered but not received, tracking that stops updating, misrouted packages, damaged items and difficulty obtaining a resolution.
• Positive feedback: Helpful carriers and clerks, successful deliveries, affordable mailing options and convenient nationwide service.
• Important distinction: A local Post Office complaint, package claim, tracking problem and mail-theft report each require a different support route.

Customer-review websites tend to attract people after a problem occurs. Their ratings should be treated as reported consumer experiences, not as controlled measurements of every USPS transaction.

• Check the complete tracking history directly through USPS.com.
• Confirm the mailing date, expected delivery date and postal service used.
• Check entrances, mailboxes, parcel lockers, reception areas and approved delivery locations.
• Ask the sender to confirm the address and shipping-label information.
• Save the receipt, tracking number, shipping label and proof of payment.
• Photograph damaged packaging, contents or the delivery location when relevant.
• Write down the Post Office location, ZIP Code, dates and names of anyone contacted.
• Determine whether you need tracking help, a Missing Mail Search, an insurance claim, a refund or a local service complaint.
• Do not publish your complete tracking number, home address or claim documents in a public review.

The ZeroStars header shows the current published rating and review count. The external figures below were recorded on August 18, 2026. They are historical snapshots, not live totals; open each profile for its latest figures.

These platforms use different rating systems and review-moderation processes. Their scores should not be combined or directly compared with the ZeroStars rating.

The visible written ZeroStars review reports repeated delivery delays involving packages ordered from a particular retailer. It is a customer account, not a verified finding about every shipment or a nationwide USPS trend.

The August 18, 2026 Trustpilot snapshot was predominantly negative. Subjects in the reviews summarized at that time include delayed deliveries, packages marked delivered but not received, missing mail, tracking problems, unexpected routing and difficulty obtaining customer-service assistance. A smaller number of reviewers praise individual employees for courteous or helpful service.

BBB reviews contain similar complaints involving delays, local staffing, delivery reliability and individual Post Office experiences. BBB also makes clear that it does not accept formal complaints against USPS because USPS is a government agency.

• Delayed mail and packages: Customers report shipments arriving after the estimated delivery date or remaining at one facility for an extended period.
• Packages marked delivered but not received: Some reviewers dispute delivery scans or report that packages were left at the wrong address.
• Tracking problems: Complaints include tracking that stops updating, repeated “in transit” messages and unexpected routing between facilities.
• Missing or lost mail: Customers report letters, checks, cards and packages that did not reach the intended recipient.
• Damaged packages or missing contents: Some complaints involve crushed packaging, opened parcels or items missing from a shipment.
• Claims and refund frustrations: Reviewers describe denied claims, documentation requests, appeal difficulties or confusion about eligibility.
• Customer-service delays: Some customers report long hold times, automated systems or difficulty reaching someone who can resolve the problem.
• Local Post Office service: Complaints may involve long lines, limited staffing, missed pickups, PO Box access or interactions with particular employees.

Although negative experiences dominate the external review profiles examined, positive USPS feedback includes:

• Helpful and courteous carriers, clerks and local Post Office employees;
• Packages and mail delivered safely and on schedule;
• Convenient access to local Post Offices, mailboxes and PO Boxes;
• Useful services such as Informed Delivery and package tracking;
• Successful delivery to rural and remote addresses; and
• Reasonable value for certain letters, small packages and mailing services.

Service can differ by location, route, mail class, package type and time of year. A review of one Post Office does not necessarily describe every USPS location.

Use the ZeroStars review form above to rate your USPS experience from -5 to +5 stars. A helpful review should identify:

• The city, state or ZIP Code of the Post Office involved;
• Whether the experience involved delivery, tracking, a claim, a PO Box, a retail counter or another service;
• Approximately when the problem occurred;
• What steps you took to contact USPS;
• Whether USPS provided a case or claim number; and
• Whether the problem was ultimately resolved.

Do not include a full tracking number, home address, email address, telephone number, payment-card information, private mail contents or identity documents.

The best complaint route depends on the problem:

1. Check tracking: Start with official USPS Tracking.
2. Contact the local Post Office: A local postmaster may be best positioned to investigate repeated misdelivery, missed pickups, route issues or retail-service complaints. Use the USPS Location Finder.
3. Contact USPS Customer Care: Call 1-800-275-8777 or use the official USPS contact page.
4. Submit a Missing Mail Search: USPS says a search request can generally be submitted beginning seven days after the mailing date. Review the USPS Missing Mail process.
5. File an eligible claim: If an insured or otherwise eligible item was lost, damaged or arrived with missing contents, use the USPS claims page. Filing windows depend on the service.
6. Escalate an unresolved local problem: If the local Post Office cannot resolve it, use the USPS Consumer Affairs Office locator to find the office serving your city or ZIP Code. Include your previous case number and contact history.
7. Request outside consumer assistance: The Postal Regulatory Commission accepts rate and service inquiries and may forward them to USPS for investigation.

A delayed package or poor Post Office experience is a service complaint. An unexpected text containing a delivery link, PDF attachment, address-verification request or small payment demand is a separate security concern.

The U.S. Postal Inspection Service says legitimate USPS tracking texts must be initiated by the customer for a specific tracking number and do not contain links.

For examples and reporting steps, see the USPS text and PDF delivery warning on ThinkItIsAScam.com.

A USPS-related charge can result from postage, Click-N-Ship labels, PO Box renewals, stamps, Postal Store purchases or transactions at a Post Office or self-service kiosk.

If your statement displays USPS 114500042 or similar wording, see the USPS 114500042 charge guide on ChargeOnMyCard.com. If you still do not recognize the transaction, contact USPS and your card issuer through independently verified channels.

USPS, UPS, FedEx and DHL offer different combinations of postal, package and courier services. Before choosing a carrier, compare:

• The complete shipping price;
• The estimated or guaranteed delivery time;
• Tracking detail and delivery confirmation;
• Included insurance and optional coverage;
• Claim-filing deadlines and required documentation;
• Pickup and drop-off convenience;
• PO Box or residential-address restrictions; and
• International delivery and customs support.

A single review should not determine which carrier is best for every shipment. Consider the item’s value, destination, deadline and available coverage.

• USPS Customer Service, Tracking and Mail Help
• USPS Corporate Office and Consumer Advocate Information
• Suspicious USPS Text and PDF Warning
• USPS 114500042 Credit or Debit Card Charge

Use the ZeroStars scale to rate your genuine USPS or Post Office experience:

• 🔴 -5 Stars: A severely negative or unresolved experience
• 🟠 0 Stars: A neutral, mixed or inconclusive experience
• 🟢 +5 Stars: An exceptionally positive experience

Leave your USPS review. Include enough detail to help other consumers understand the service used and how USPS handled the problem, but remove personal and tracking information.

• UPS reviews and complaints
• FedEx reviews and complaints
• DHL reviews and complaints

The external review profiles summarized in the August 18, 2026 snapshot were predominantly negative. Delayed or missing mail, tracking problems, misdelivery, package damage and difficulty obtaining a resolution appear repeatedly. Positive reviews frequently recognize helpful individual employees and successful delivery experiences.

Because USPS operations span thousands of locations and delivery routes, experiences can vary considerably. Use the support route that matches your issue, retain documentation and escalate unresolved complaints when appropriate.

• USPS contact information and hours
• USPS Consumer Affairs Office locator
• Postal Regulatory Commission consumer assistance
• USPS Missing Mail Search
• USPS domestic claims
• Postal Inspection Service reporting routes
• Postal Inspection Service tracking-text guidance

Support information checked: October 3, 2026. This update covers the USPS complaints phone number, hours, online help and escalation routes. External review figures remain the August 18, 2026 snapshot. Customer reviews remain individual reported experiences. Contact information and procedures can change; confirm details through the official sources above.

ZeroStars.org is an independent consumer-review website and is not affiliated with, endorsed by or operated by the United States Postal Service, U.S. Postal Inspection Service, Postal Regulatory Commission, Trustpilot or Better Business Bureau.

Reviews are individual opinions and reported experiences. ZeroStars does not independently verify every statement submitted by a reviewer. This page is provided for general consumer information and is not legal, financial or postal advice.

Call 1-800-275-8777 (1-800-ASK-USPS) for delivery or Post Office service complaints.

Customer Care lists Monday–Friday, 8 a.m.–8:30 p.m., and Saturday, 8 a.m.–6 p.m., Eastern Time. Check the official contact page for changes.

Yes. Use USPS online customer service to describe the issue. Keep any confirmation and case number for follow-up.

Contact the local postmaster. If that does not resolve the issue, find your office through the USPS Consumer Affairs locator. Provide your earlier case number and the outcome you are seeking.

Report suspected mail theft to the U.S. Postal Inspection Service at 1-877-876-2455. USPIS directs suspected theft or tampering by postal employees to the Office of Inspector General. See the official reporting routes.

Use the separate USPS claims process for eligible insured mail. A service complaint, Missing Mail Search and insurance claim serve different purposes. Check the filing window for the service used.