Target reviews and complaints cover several different experiences: shopping inside a Target store, ordering from Target.com, using Drive Up or Order Pickup, returning merchandise and managing a Target Circle Card. Product ratings on Target.com are also different from reviews of Target as a retailer.
This review examines customer feedback, recurring complaints, Target’s current published policies and the available ZeroStars rating. Individual store experiences can vary by location, staffing, inventory and how a particular problem is handled.
Quick Verdict
Our assessment: Target is a major national retailer with more than 2,000 U.S. stores, but its size also produces a wide range of customer experiences.
- ZeroStars rating: As of August 18, 2026, Target has an overall rating of -5 stars based on one submitted review. One review is too small a sample to represent most Target customers.
- Positive feedback: Customers often mention broad product selection, convenient locations, organized stores, Drive Up service, promotions and helpful employees.
- Common complaints: Recurring concerns involve canceled or delayed orders, inventory discrepancies, returns, damaged or missing shipments, inconsistent customer service and Target Circle Card accounts.
- Important distinction: Target product reviews rate individual items. They should not be interpreted as reviews of a Target store, online-order support or the company as a whole.
What to Check Before Shopping or Ordering
- Confirm whether the product is sold directly by Target or by a Target Plus partner.
- Make sure Target.com or the Target app is displaying the correct store location.
- Review the final price, promotions and Target Circle offers before paying.
- Check the return deadline for the exact product category.
- Save receipts, order confirmations, tracking details and screenshots of advertised prices.
- Inspect delivered or picked-up merchandise promptly for damage, missing pieces or incorrect items.
- Report an order problem through Purchase History while the available support options are still displayed.
Target Reviews and Complaints
As of August 18, 2026, ZeroStars has one published Target review and an overall rating of -5 stars. The reviewer alleges that Target retained both the merchandise and the payment after a return deadline had passed and that customer service did not provide a satisfactory resolution.
This is a customer-submitted account. ZeroStars has not independently verified the transaction, return records or communications involved. One review also cannot establish how Target normally handles returns or customer complaints.
What Target Customer Reviews Commonly Mention
Positive Target reviews frequently mention:
- A wide selection of groceries, clothing, electronics and home products;
- Clean or well-organized stores;
- Convenient Drive Up and Order Pickup services;
- Helpful employees at certain locations;
- Competitive promotions and Target Circle offers; and
- Straightforward purchases when products are in stock.
Negative Target reviews and complaints commonly involve:
- Online orders being delayed, canceled or divided into several shipments;
- Packages arriving damaged, incomplete or being marked as delivered but not received;
- Products appearing available online but being unavailable at the selected store;
- Return requests being denied because of deadlines, receipts or product-category restrictions;
- Difficulty obtaining a satisfactory response from customer service;
- Different prices appearing online, in the app or inside a store; and
- Billing, payment or fraud concerns involving Target Circle Card accounts.
These are recurring themes found in customer reviews. They do not demonstrate that every Target location, order or customer-service interaction will produce the same outcome.
Target Ratings on Independent Review Websites
| Review source | Rating displayed | Important context |
|---|---|---|
| ZeroStars | -5 stars from 1 review | Uses a -5 to +5 scale. One review is not a representative sample. |
| Trustpilot | 1.7 out of 5 from 4,208 reviews | The profile was unclaimed when checked. Trustpilot states that Target does not invite reviews, which can affect how representative the sample is. |
| BBB customer reviews | 1.13 out of 5 from 346 reviews | The customer-review score is separate from Target’s A+ BBB business rating and accreditation. |
Ratings and review counts were checked on August 18, 2026 and may change. Review websites often attract customers who experienced a problem, so scores should be considered alongside the number of reviews, collection method and company size.
Target Store Reviews
Target store reviews can differ significantly by location. Some shoppers describe clean aisles, helpful employees and fast checkout or pickup service. Others report long lines, unavailable products, poor store conditions or difficulty finding an employee who can resolve a problem.
When reviewing a particular Target store, include the location, date, department and whether management was given an opportunity to address the issue. This helps readers distinguish a local store complaint from a company-wide policy.
Target Online Shopping Reviews and Complaints
Target online reviews frequently concern delivery, cancellations, tracking and refunds. An item appearing on Target.com may be sold by Target, supplied from a local store or offered by a third-party Target Plus partner. The seller and fulfillment method can affect delivery and return options.
Common online-order complaints include:
- An order being canceled after it was accepted;
- Shipping delays or tracking that does not update;
- Missing, damaged or incorrect products;
- Multiple packages arriving on different dates;
- Difficulty obtaining a refund for an order reported as delivered; and
- Confusion about Target Plus partner policies.
For eligible orders, Target directs customers to open Purchase History, select the order and choose Fix an issue. Target.com order support can also be reached at 1-800-591-3869.
Target Pickup and Drive Up Complaints
Drive Up and Order Pickup can save time, but complaints sometimes involve unavailable products, substitutions, canceled items, delays or difficulty changing the authorized pickup person.
Before leaving the store, compare the bags with the order summary. Missing or incorrect merchandise should be reported promptly. According to Target’s published policy, a Drive Up return remains available for seven days unless the product has an earlier return deadline.
If an order has not been collected, customers may be able to cancel it through Order Details, contact Target.com Guest Services at 1-800-591-3869 or speak with Guest Services at the selected store.
Target Return Complaints
Return deadlines are a major source of confusion in Target complaints. Target’s standard policy states that most unopened items sold by Target in new condition may be returned within 90 days for a refund or exchange. Different rules apply to certain products and sellers.
- Most Target-sold merchandise: Generally 90 days when eligible.
- Target-owned brands: Generally up to one year with a receipt.
- Target Plus partner items: Commonly 30 days, although some items have shorter deadlines.
- Electronics and entertainment products: Generally 30 days.
- Apple products, Beats products and mobile phones: Generally 14 days.
- Target Circle Card and Circle 360 benefits: An additional 30 days may apply to nearly all eligible purchases, subject to exclusions.
Return Deadline Warning
The shortest applicable deadline normally controls. Opened, damaged, receipt-free, personalized, digital, collectible, gift-card and other restricted products may be denied or subject to different conditions. For Target.com purchases, the return window generally begins when the order is delivered, picked up or delivered through Shipt.
Check the deadline shown in Purchase History and review the current Target return policy before relying on a general return period.
Target Product Reviews vs. Target Store Reviews
Target product pages contain Guest Ratings & Reviews for individual products. These reviews can help compare quality, sizing, durability or performance, but they are not Target store reviews and do not measure the company’s overall customer service.
Target’s published review guidelines state that product reviews should focus on the product and purchase. Complaints about shipping, Target.com, store service or another customer-service issue should be directed to the appropriate support channel instead.
Target also requires reviewers to disclose certain relationships, including receiving a free product or being associated with the manufacturer, vendor or Target. Additional information is available in Target’s product review guidelines.
Target Circle Card and RedCard Complaints
Target’s former RedCard products are now called Target Circle Cards. Older customer reviews and search results may still use the RedCard name.
Complaints can involve disputed transactions, payment posting, billing, fraud alerts, account access or uncertainty about discount exclusions. Circle Card questions should be directed to the appropriate account-support department rather than general store employees.
- Target Circle Credit Card: 1-800-424-6888
- Target Circle Debit Card: 1-888-729-7331
- Target Circle Reloadable Card: 1-833-840-4332
- Circle Mastercard calls from outside the United States: 1-612-815-9922
Target Price Complaints and Price Matching
Price complaints sometimes occur when an app, website, shelf label or Target Circle promotion displays a different amount. First confirm that the Target app is set to the correct store and that the item’s brand, model, size, color and quantity match.
Target’s current price-match policy allows qualifying identical items to be matched at purchase or within 14 days. Eligible comparisons can include Target.com, the selected Target store and qualifying Target Circle deals. Receipts and other conditions apply, so review the Target Price Match Guarantee for exclusions.
How to File a Target Complaint
- Document the problem: Save receipts, order numbers, screenshots, photographs and dates of previous contacts.
- Use Purchase History: For an online order, select the order and look for the Fix an issue option.
- Contact the store: For a location-specific complaint, ask for Guest Services or store management.
- Contact Target Guest Relations: Call 1-800-440-0680 for general store or company concerns.
- Use the correct account department: Circle Card disputes should go to the appropriate Circle Card support number.
- Keep a contact log: Record dates, names, case numbers and the response promised.
- Leave a detailed review: Explain what happened, what resolution you requested and whether Target responded.
Target Customer Service Contacts
- Target.com order support: 1-800-591-3869
- Target Guest Relations: 1-800-440-0680
- Online help: Target Contact Us
- Corporate address: 1000 Nicollet Mall, Minneapolis, MN 55403
Additional Target Contact Resources
- For customer-service numbers, online order help, returns and support options, visit Target Customer Service Numbers and Support.
- For Target’s headquarters address, corporate phone number and escalation information, visit Target Corporate Office and Headquarters.
Frequently Asked Questions
Are Target product reviews the same as Target store reviews?
No. Product reviews evaluate a particular item. Store reviews concern location-specific matters such as employees, inventory, checkout, cleanliness, pickup or customer service.
How long do I have to return something to Target?
Most eligible unopened items sold by Target have a 90-day return period, but electronics, Apple products, phones, Target Plus merchandise and restricted products can have shorter or different deadlines.
What should I do if a Target order is missing or damaged?
Open Purchase History, select the order and choose Fix an issue if that option is available. Keep photographs, packaging, tracking information and the order number. Target.com order support is available at 1-800-591-3869.
Can I return a Target purchase without a receipt?
Target may be able to locate some purchases using the original payment method. An eligible receipt-free return may receive a merchandise return card, but Target can limit or deny returns that cannot be verified.
Where can I complain about a Target store?
Start with Guest Services or management at the store involved. Unresolved concerns can be reported to Target Guest Relations at 1-800-440-0680. You may also leave an independent Target review on ZeroStars.
Share Your Target Review
Have you recently shopped at a Target store, ordered from Target.com, used Drive Up or dealt with a return? Share the location, date, product or service involved and how Target responded. You may also upload photographs that help document your experience.
Other retailers receiving customer reviews and complaints on ZeroStars include Dollar General and Pick N Save.
Rate Target
Use the ZeroStars rating scale to evaluate your Target experience:
- 🔴 -5 Stars: Highly dissatisfied
- 🟠 0 Stars: Neutral or no significant impact
- 🟢 +5 Stars: Highly satisfied
Scroll down to leave your Target rating and review.
Conclusion
Target reviews range from praise for product selection, store organization and convenient pickup to complaints involving online orders, returns, inventory, pricing and customer service. Because Target operates more than 2,000 stores and processes a large volume of online orders, one review or one location should not be treated as representative of every customer’s experience.
Before buying, confirm the seller, store location, final price and return deadline. If a problem occurs, document it and contact the department best equipped to handle that type of complaint.
ZeroStars.org is an independent review platform and is not affiliated with Target Corporation. User reviews reflect the experiences and opinions of their authors. ZeroStars does not independently verify every submitted claim. External ratings, policies and contact details can change. Last updated August 18, 2026.