PSE&G Reviews and Complaints About Bills, Outages and Customer Service

PSE&G reviews and complaints frequently concern high or inconsistent electric and gas bills, estimated usage, security deposits, payment processing, disconnection notices, power outages, gas-service appointments, third-party energy suppliers, WorryFree protection plans, property work and difficulty resolving a customer-service problem. Other customers describe professional technicians, prompt gas-safety responses, helpful individual representatives and reliable outage restoration.

Public Service Electric and Gas Company, commonly called PSE&G, is New Jersey’s largest provider of electric and natural-gas service. As of February 2025, the company reported serving approximately 2.4 million electric customers and 1.9 million natural-gas customers.

PSE&G is part of Public Service Enterprise Group, commonly called PSEG. The similar company names can cause confusion, especially because PSEG Long Island serves a separate New York electric system. This guide explains the differences, provides current support routes, summarizes recurring customer-review themes and offers practical steps for documenting and escalating an unresolved PSE&G complaint.

PSE&G Company and Contact Information

• Company: Public Service Electric and Gas Company
• Common Name: PSE&G
• Parent Company: Public Service Enterprise Group Inc., commonly called PSEG
• Parent Company Stock Symbol: PEG on the New York Stock Exchange
• Industry: Electric and natural-gas utility
• Service Area: New Jersey
• Electric Customers: Approximately 2.4 million as of February 2025
• Natural-Gas Customers: Approximately 1.9 million as of February 2025
• Headquarters: 80 Park Plaza, Newark, NJ 07102
• Residential Customer Service: 1-800-436-7734
• Representative Hours: Monday through Friday, 7 a.m. to 8 p.m.
• Automated Account Options: Available 24 hours a day
• Gas Leak and Emergency Line: 1-800-880-7734, available 24 hours a day
• Power Outage Reporting: 1-800-436-7734, available 24 hours a day
• Past-Due Bill and Shutoff Assistance: 1-800-357-2262
• Past-Due Account Hours: Monday through Friday, 7:30 a.m. to 8 p.m.
• Business Customer Service: 1-855-249-7734
• Business Support Hours: Monday through Friday, 8 a.m. to 5:30 p.m., excluding holidays
• WorryFree Repairs and Protection Plans: 1-800-350-7734
• WorryFree Replacement Services: 1-800-539-7734
• Service Upgrades and New Installations: 1-800-722-0256
• Residential or Commercial Demolition: 1-800-817-3366
• New Jersey Energy Choice: 1-800-706-7734
• TDD or TTY: 711
• PSEG Corporate Switchboard: 973-430-7000
• Official Website: PSE&G New Jersey
• Official Contact Page: PSE&G customer-service contacts
• Report an Outage: PSE&G outage and emergency center
• Outage Map: PSE&G outage map
• Report a Streetlight Outage: PSE&G streetlight reporting
• Ways To Pay: PSE&G payment options
• Bill Assistance: PSE&G payment assistance
• Start, Stop or Transfer Service: PSE&G service changes
• Submit a Claim: PSE&G claims
• Energy Choice: PSE&G third-party supplier information
• Scam Information: PSE&G scams and fraud guidance

Telephone numbers, hours, programs and account procedures can change. Confirm current information through PSE&G’s official website or a recent utility bill before sending payments, account documents, medical information or claim records.

PSE&G, PSEG and PSEG Long Island

PSE&G New Jersey

Public Service Electric and Gas Company provides regulated electric and natural-gas service in New Jersey. A New Jersey bill, gas emergency, electric outage, meter question, service transfer or payment concern should generally be directed to PSE&G.

PSEG

Public Service Enterprise Group Inc. is the parent company. Its corporate and investor offices do not replace PSE&G’s residential billing, payment, outage or gas-emergency departments.

PSEG Long Island

PSEG Long Island operates the Long Island Power Authority’s electric transmission and distribution system in Long Island and the Rockaways. It is a separate operation from PSE&G New Jersey.

• PSEG Long Island Customer Service: 1-800-490-0025
• PSEG Long Island Outage or Electric Emergency: 1-800-490-0075
• Long Island Natural-Gas Emergency: National Grid at 1-800-490-0045 or 911

PSEG Long Island does not provide Long Island natural-gas service. Customers should use the utility name and service territory shown on the bill before calling.

Third-Party Energy Suppliers

New Jersey customers may choose a third-party company to supply electricity or natural gas. PSE&G generally continues to deliver the energy, maintain utility infrastructure, read the meter, issue or support the bill and respond to outages or gas emergencies.

A complaint about a supplier’s rate, sales presentation, renewal, cancellation or contract may belong with the third-party supplier rather than PSE&G.

WorryFree Services

WorryFree is an optional program for appliance repairs, protection plans and replacement services. A WorryFree charge or repair dispute is different from a complaint about PSE&G’s regulated electric or natural-gas delivery.

Check the bill or service agreement to determine whether the issue involves basic utility service, an optional WorryFree plan, a third-party energy supplier or an outside contractor.

Public PSE&G Review Snapshot

When this article was prepared in September 2026, the new Zero Stars PSE&G listing had no published customer reviews. A displayed score of 0 from 0 reviews means no rating history had been established. It does not mean customers collectively gave PSE&G a neutral score.

The ConsumerAffairs PSE&G profile displayed a rating of 1.8 out of 5 from 573 reviews when checked on September 3, 2026. ConsumerAffairs showed 78% of reviews at one star. The page identified professional and knowledgeable technicians and positive customer-service interactions as potential strengths, while inconsistent billing and occasional service delays appeared among the stated concerns.

The Better Business Bureau profile for PSE&G showed that the company was not BBB Accredited and had a B- BBB rating. The BBB cited three unanswered complaints and 15 unresolved complaints among its stated reasons for the rating.

In contrast, J.D. Power ranked PSE&G highest in customer satisfaction in the East Large segment of its 2025 U.S. Electric Utility Residential Customer Satisfaction Study. It was the fourth consecutive year that PSE&G ranked highest in that segment. J.D. Power said its national study was based on 127,103 online interviews conducted from January through November 2025 among customers of the 152 largest electric utility brands.

These results should not be combined or averaged. ConsumerAffairs collects voluntary reviews, the BBB uses a business-rating and complaint-handling methodology, and J.D. Power conducts a structured utility-satisfaction study. Each source has a different audience, process and purpose.

Customer reviews contain the opinions and allegations of their authors. They do not establish that PSE&G made an error in every case or that all customers, employees, contractors and service locations provide the same experience.

What Customers Say They Like About PSE&G

Professional and Knowledgeable Technicians

Some positive reviews praise technicians for arriving prepared, explaining the problem and handling gas or electric equipment professionally. Customers sometimes distinguish a positive field-service experience from a less satisfactory billing or telephone-support interaction.

Gas-Safety Response

Customers sometimes report prompt or reassuring responses to a suspected natural-gas leak, no-heat condition or appliance-safety concern. PSE&G publishes a dedicated 24-hour gas-emergency line and states that reporting a suspected leak is free.

Helpful Individual Representatives

Some reviewers describe representatives who explain a charge, arrange additional payment time, correct an account problem or route a case to the proper department. These reports usually involve a particular employee or interaction rather than every customer-service experience.

Outage Restoration and Communication

Positive comments may involve timely restoration, professional crews or useful outage-status information. Restoration time depends on the cause, weather, access, damaged equipment and the number of customers affected.

Smart-Meter and Usage Tools

Nearly all PSE&G electric customers now have smart meters. Eligible customers can use MyMeter to review detailed usage patterns and set energy-use alerts, which may help identify when and how electricity consumption changes.

Payment and Assistance Options

PSE&G provides an Equal Payment Plan, Deferred Payment Arrangements and links to several state and community-assistance programs. Customers who act before a disconnection deadline may have more options than those who wait until service has already been interrupted.

Common PSE&G Complaints

The following themes appeared repeatedly in public PSE&G reviews examined for this article. They summarize what reviewers allege and should not be interpreted as findings that every complaint is accurate or that PSE&G caused every reported problem.

High or Inconsistent Electric and Gas Bills

Many PSE&G complaints concern a bill that increased more than the customer expected. Reviewers may question electricity usage, gas therms, weather, estimated readings, rates, supplier charges, a prior balance or an optional service.

A higher dollar amount alone does not identify the cause. Compare the current usage, number of billing days, applicable rate, supplier information and each line item with previous bills.

Estimated Bills and Meter Readings

Some customers allege that a bill was based on estimated rather than actual usage. Others question a later adjustment after the meter was read or replaced.

Ask whether each disputed bill used an actual, estimated or customer-submitted reading. Record the meter display when it is safe and lawful to do so, but never open or interfere with utility equipment.

Smart-Meter Questions

Some complaints involve the timing of a smart-meter installation, account data, communication with the meter or whether the new equipment affected billing. A smart meter records and transmits usage information, but the bill can still be influenced by rates, weather, billing days and household consumption.

When questioning usage, compare PSE&G’s MyMeter information with the dates and totals printed on the bill. Ask the company to identify the reading used and explain any adjustment.

Third-Party Supplier Charges

New Jersey Energy Choice allows customers to select an electric or natural-gas supplier. Some customers complain about a supplier rate that increased after an introductory period, an unexpected renewal, a cancellation issue or enrollment they do not remember authorizing.

The supplier name and rate should appear on the utility bill. PSE&G may deliver the energy and process the consolidated bill even when another company controls the supply contract.

Payment Processing and Automatic Payments

Some reviewers allege that a payment was delayed, returned, processed twice or applied incorrectly. Others say they believed automatic payment was active but later received a past-due or shutoff notice.

Keep:

• The payment confirmation number
• The date and time submitted
• The amount
• The payment method and last four digits
• Bank or card records
• Any error message or screenshot
• The date PSE&G says the payment posted or failed

Do not submit a second payment after an error without first checking the bank account and PSE&G payment history. A second attempt can create a duplicate withdrawal.

Security Deposits

Deposit complaints may concern the amount required to start service, an additional deposit following payment problems, interest, the time required for return or how the deposit was applied after service ended.

Ask PSE&G to provide the reason, calculation and refund requirements in writing. PSE&G states that residential deposits may become eligible for return after 12 months of satisfactory payment history, but account circumstances and applicable rules can affect the result.

Difficulty Reaching the Correct Department

Some customers describe long holds, automated menus, repeated transfers or different explanations from different representatives. Specialized concerns involving past-due accounts, WorryFree, claims, construction or third-party suppliers may require a department other than general residential support.

Keep a contact log showing:

• The date and time of each contact
• The number and department used
• The representative’s name or identification
• The case, appointment or work-order number
• The explanation provided
• The promised response date

Disconnection and Reconnection

Some serious complaints concern a shutoff notice, failed payment arrangement, assistance payment that had not posted or the amount required to restore service.

A customer-service complaint, assistance application or Zero Stars review does not automatically stop disconnection. Contact PSE&G at 1-800-357-2262 before the deadline and obtain confirmation of any arrangement.

Power Outages and Restoration Estimates

Outage complaints may involve repeated interruptions, a restoration estimate that changed, limited information about the cause or an outage lasting longer than expected.

Restoration estimates can change after crews inspect equipment, remove hazards or discover additional damage. Record each estimate and the actual restoration time so a later complaint contains specific details.

No-Heat and Gas-Service Appointments

Some customers report delays, missed appointments or disagreement about whether a problem belongs with PSE&G, a landlord or a private heating contractor.

PSE&G provides a 24-hour no-heat appointment route. However, a suspected natural-gas leak requires immediate evacuation and the emergency line rather than an ordinary repair appointment.

Tree Trimming and Vegetation Management

Some customers complain about how trees were trimmed, debris removal, contractor conduct, private-property access or vegetation they believe still threatens utility lines.

Do not personally trim branches near energized lines. Photograph the area before and after scheduled work when practical and report the concern through PSE&G.

Gas-Main Work and Property Restoration

Some complaints involve sidewalks, driveways, lawns or landscaping affected by gas-main replacement or other utility work. Customers may disagree about the condition before work, temporary repairs or how quickly permanent restoration was completed.

Keep dated photographs, notices, contractor information and work-order numbers. PSE&G directs questions about lawn, sidewalk and driveway restoration associated with gas work to its gas-work program or gasworks@pseg.com.

Starting, Stopping or Transferring Service

Reviewers sometimes allege that service remained active after a move, began on the wrong date or was assigned to the wrong person or unit.

Save the confirmation showing the service address and effective date. Do not assume that moving, ending a lease or selling a property automatically closes the utility account.

WorryFree Appointments and Coverage

WorryFree complaints may involve recurring plan charges, an excluded repair, appointment availability, contractor performance, replacement pricing or difficulty canceling a plan.

The result depends on the particular repair or protection agreement. Read the current contract and identify which appliance, system, part and service is covered before requesting reimbursement.

Property Damage and Claim Decisions

Customers sometimes attribute appliance damage, spoiled food, landscaping damage, sidewalk damage or another loss to an outage, voltage event, gas work or contractor activity.

A review is not a formal claim. Customers seeking reimbursement should use PSE&G’s claim process and preserve photographs, receipts, repair reports and other evidence.

What To Check When a PSE&G Bill Is Higher Than Expected

1. Compare electric usage. Review the current kilowatt-hour total against the previous month and the same season in an earlier year.
2. Compare natural-gas usage. Review therm usage, especially during colder weather or after changes to heating, hot-water or cooking equipment.
3. Check billing days. A longer billing period can produce a higher total even when average daily usage is similar.
4. Calculate average daily usage. Divide the total kWh or therms by the number of billing days.
5. Determine whether the reading was actual or estimated. Ask PSE&G which reading was used and whether a later adjustment occurred.
6. Review MyMeter information. Customers with a smart meter may be able to identify the days or times when electric use increased.
7. Identify the energy supplier. Check whether PSE&G or a third-party supplier provides the electric or gas supply.
8. Compare the supplier rate. Compare the third-party price per kWh or therm with PSE&G’s current Price to Compare.
9. Review every line item. Look for a past-due balance, deposit, returned-payment charge, adjustment, supplier charge or WorryFree plan.
10. Check the Equal Payment Plan separately. The amount due under EPP may differ from the actual energy charges incurred during that month.
11. Consider weather and occupancy. Heating, air conditioning, guests, working from home or returning to a previously vacant property can change consumption.
12. Inspect major energy loads. HVAC systems, electric water heaters, space heaters, pool equipment, dehumidifiers and malfunctioning appliances can materially affect usage.
13. Account for new equipment. Electric vehicles, additional refrigerators, workshops or newly installed appliances can alter the usage pattern.
14. Review solar credits. Solar production, exported electricity and bill credits should be examined separately from total household consumption.
15. Verify service dates and address. Confirm that the bill does not include service after a move or charges for a different unit.
16. Request a written explanation. Ask PSE&G to identify the exact usage, rate, reading or account event that produced the increase.

Third-Party Energy Suppliers and PSE&G Price to Compare

New Jersey Energy Choice permits customers to choose a third-party company to supply electricity or natural gas. Customers who do not select another supplier generally receive default supply through the applicable utility process.

PSE&G generally remains responsible for:

• Electric or gas delivery
• Poles, wires, gas mains and utility infrastructure
• Metering
• Power outages
• Gas-leak emergencies
• Starting or stopping delivery service
• Many consolidated-billing functions

The third-party supplier generally controls:

• The contracted supply price
• Fixed or variable-rate terms
• Introductory pricing
• Contract length
• Renewal provisions
• Cancellation and termination fees
• Sales representations made by its agents

PSE&G’s Price to Compare shows the utility’s current supply comparison price. Residential electric customers can compare a supplier’s price per kilowatt-hour with the electric Price to Compare. Residential gas customers can compare the supplier’s price per therm with the gas Price to Compare.

Before accepting a supplier offer, obtain the following in writing:

• The complete company name
• The exact fixed or variable rate
• The length of any introductory period
• The contract term
• Renewal procedures
• Cancellation fees
• Whether taxes or other charges are included
• How and when enrollment can be canceled

A customer who believes an unauthorized supplier switch occurred can contact the supplier, PSE&G and the New Jersey Board of Public Utilities. The NJBPU provides separate procedures for third-party supplier and slamming complaints.

PSE&G Payments, Arrangements and Financial Assistance

Ways To Pay a PSE&G Bill

PSE&G provides online payments, automatic bill payment, telephone and mail options, customer-service centers and authorized payment locations. Use an official PSE&G channel and save the confirmation for every important transaction.

Before repeating a failed or uncertain payment, check both the utility account and the financial account to avoid a duplicate withdrawal.

Equal Payment Plan

The PSE&G Equal Payment Plan, commonly called EPP, estimates yearly energy costs using prior usage and divides the estimate into 12 monthly payments.

PSE&G periodically reviews usage and can adjust the payment amount. EPP is intended to reduce seasonal payment swings; it does not reduce the actual cost of the electricity or natural gas used.

Before enrolling or leaving EPP, review:

• The estimated monthly payment
• The actual energy charges
• How often the amount is reviewed
• Any accumulated difference
• What becomes due if the plan or account ends

Deferred Payment Arrangement

A Deferred Payment Arrangement, commonly called a DPA, lets an eligible customer pay the regular monthly bill plus part of a past-due balance over an agreed period.

PSE&G states that service will not be discontinued while the customer pays both the current bill and the required DPA amount on time. The DPA due date cannot be changed.

If a required payment is missed:

• The arrangement may be canceled
• The remaining past-due balance may become due immediately
• The account may again be at risk of disconnection

Obtain confirmation of the down payment, monthly DPA amount, regular bill amount and every due date before relying on the arrangement.

Payment-Assistance Programs

PSE&G’s bill-assistance page identifies programs that may include:

• Low Income Home Energy Assistance Program, commonly called LIHEAP
• Universal Service Fund, commonly called USF
• Fresh Start
• Payment Assistance for Gas and Electric, commonly called PAGE
• NJ SHARES
• Lifeline Utility Assistance
• Comfort Partners
• Seasonal shutoff protections for eligible customers

The New Jersey utility-assistance hotline is 1-800-510-3102. Program eligibility, funding and application periods can change. Apply through an official state, PSE&G or administering-agency channel and retain proof of submission.

An assistance application does not automatically stop disconnection. Ask PSE&G how the application affects the account and whether a separate payment arrangement is needed.

Life-Sustaining Equipment

PSE&G allows qualifying households to register life-sustaining electrical equipment with annual certification from a licensed medical professional. The account can then be marked and the customer may receive additional severe-weather and outage notifications.

Third-Party Notification

A customer who may need help monitoring utility notices can ask about adding a trusted third party to receive certain late-payment or shutoff communications. The designated person does not automatically become financially responsible for the account.

PSE&G Power Outages and Electrical Safety

Report an outage through the PSE&G outage center, the mobile app or by calling 1-800-436-7734. Customers can check current information through the PSE&G outage map.

Text-Messaging Options

Customers with a registered mobile number can use these PSE&G text commands:

• Text OUT to 47734 to report an outage
• Text STAT to 47734 to check outage status
• Text REG to 47734 to register for alerts

What To Document During an Outage

• The date and approximate time service was interrupted
• Whether the entire property or only part of it lost power
• Whether nearby properties were also affected
• The time and method used to report the outage
• The outage or tracking number
• Each estimated restoration time
• Changes to those estimates
• The time full service returned
• Flickering, partial power or unusual electrical conditions
• Visible property or equipment damage when safe to document

Downed Power Lines

Treat every downed line as energized. Stay far away, keep other people and pets away and do not touch a wire, vehicle, tree, fence, standing water or other object that may be in contact with the line.

Call 911 when there is an immediate threat to people, traffic or property. Report the line to PSE&G at 1-800-436-7734 or the emergency line at 1-800-880-7734.

Streetlight Outages

A broken streetlight can be reported through the official PSE&G streetlight reporting system. A sparking fixture, fallen wire or immediate electrical danger should be reported by telephone rather than treated as a routine streetlight outage.

Generator Safety

Operate portable generators outdoors and far from windows, doors and vents. Never operate a fuel-burning generator inside a home, garage or other enclosed space. Improper installation can also send electricity back into utility lines and endanger utility workers and neighbors.

PSE&G Natural-Gas Leaks and Gas-Service Concerns

What To Do if You Smell Gas

1. Leave the building or area immediately.
2. Move at least 350 feet away.
3. Do not try to locate or repair the leak.
4. Do not use light switches, doorbells, appliances, flashlights or telephones near the suspected leak.
5. Do not smoke, light a match or create a flame.
6. Do not start a vehicle near the suspected leak.
7. From a safe location, call PSE&G at 1-800-880-7734 or call 911.
8. Do not return until emergency or utility personnel say it is safe.

PSE&G provides free gas-emergency service 24 hours a day. The company states that technicians respond to gas-leak emergencies within 60 minutes, but customers should remain outside and follow emergency instructions rather than relying on a specific arrival time.

Possible Signs of an Outdoor Gas Leak

Possible warning signs may include:

• A rotten-egg or sulfur-like odor
• A hissing, whistling, roaring or blowing sound
• Dirt or debris blowing from the ground
• A white cloud, mist or fog
• Bubbling water
• A circle of dead vegetation in an otherwise green area

Do not rely only on smell. Gas odor can sometimes be weak or difficult to detect.

Call Before Digging

Call 811 or 1-800-272-1000 before excavation, fencing, landscaping or construction so underground utilities can be marked. Even a small digging project can damage a gas, electric, communication, water or other buried line.

Non-Emergency Gas-Service Complaints

For a non-emergency appointment or gas-work complaint, record:

• The appointment or work date
• The service-order number
• The reported condition
• The employee or contractor information
• The inspection or repair performed
• Any interruption to gas service
• Property restoration that remains incomplete

PSE&G Property-Damage, Equipment and Injury Claims

PSE&G’s Corporate Claims Department handles property damage, losses or injuries that the claimant believes resulted from PSEG negligence. Electric and gas billing disputes should begin with customer service rather than the claims department.

The company states that its goal is to investigate and render a decision within 45 to 60 business days after receiving a completed claim form and proof of loss. More complex claims may take longer.

If PSEG accepts responsibility, it says it may pay the reasonable cost to repair damaged property. Replaced items may be evaluated at actual cash value, meaning the current replacement cost minus depreciation.

Records To Include With a Claim

• The date and approximate time of the incident
• The outage, appointment or work-order number
• Photographs or video of the damage
• Receipts and proof of ownership
• Repair estimates and invoices
• Equipment model numbers and serial numbers
• The approximate purchase date and original price
• An electrician’s, technician’s or contractor’s written findings
• Contractor names and vehicle information
• Prior communications with PSE&G

PSEG states that it generally does not pay certain claims arising from circumstances outside its control, such as some weather events, animal contacts, equipment failure, accidents or damage to its equipment caused by others. Each claim is evaluated individually.

How To Submit or Follow Up on a Claim

• Official Claims Page: Submit or download a PSE&G claim form
• Email: claimsdepartment@pseg.com
• Follow-Up Phone: 973-912-3843
• Mail: PSEG Corporate Claims Department, 80 Park Plaza, M401, Newark, NJ 07102

PSE&G WorryFree Plans, Repairs and Replacements

PSE&G WorryFree provides optional appliance-repair services, protection plans and equipment-replacement services. These products are separate from basic electric and natural-gas delivery.

• WorryFree Repair Appointments: 1-800-350-7734
• WorryFree Protection Plans: 1-800-350-7734
• WorryFree Equipment Replacement: 1-800-539-7734

What To Review Before Buying a WorryFree Plan

• The appliances or systems covered
• The specific parts covered
• Waiting periods
• Age or condition exclusions
• Repair limits
• Replacement provisions
• Monthly price
• Contract term
• Cancellation procedure
• Whether service is performed by PSE&G or a contractor

What To Document in a WorryFree Complaint

• The exact plan name
• The covered appliance or system
• The enrollment date
• The monthly charge
• The appointment date and confirmation
• The technician or contractor
• The diagnosis and work performed
• The specific coverage provision cited
• The requested resolution

A complaint that an appliance was not covered should identify the relevant agreement language. A complaint involving a gas leak or unsafe equipment should still use the emergency route rather than waiting for an ordinary WorryFree appointment.

PSE&G Smart Meters, Solar and Community Solar

Smart Meters and MyMeter

PSE&G states that nearly all of its electric customers now have a smart meter. Smart meters transmit near-real-time electric-usage information through a secure communications network.

Potential benefits include:

• More frequent usage information
• Fewer estimated electric bills
• Faster detection of some power outages
• Improved restoration information
• Detailed electric-use information through MyMeter
• Usage thresholds and alerts

A smart-meter customer questioning a bill should compare MyMeter data with the bill’s dates, total kWh and rate plan. The meter data alone does not explain every charge.

Solar and Net Metering

PSE&G’s net-metering information explains how a qualifying solar customer can import electricity from the grid and export excess production.

The customer may be:

• A buyer of electricity at night or when solar production is insufficient
• A supplier when the solar system produces more electricity than the property is using

The net meter measures electricity flowing in both directions. Exported energy can create credits that reduce qualifying future charges.

Who Controls a Solar Problem?

• PSE&G: Interconnection, the utility meter, imported energy, exported-energy measurement, approved rate treatment and PSE&G bill credits
• Solar Installer: System design, equipment, installation, workmanship, permits and production promises
• Financing Company: Loan, lease, monthly payment, lien and financing disclosures
• Local Authority: Permits and inspections

Keep the sales agreement, financing agreement, permits, interconnection application, permission-to-operate notice, meter information, production records and utility bills.

Community Solar

PSE&G’s community solar program information explains how customers may subscribe to electricity produced by a shared solar facility without installing panels on their own property.

The customer pays the community-solar provider under the subscription agreement, and qualifying production can appear on the PSE&G bill as a community-solar credit. Complaints about the subscription price, sales terms or cancellation may belong with the community-solar provider, while questions about the posted utility credit may belong with PSE&G.

Starting, Stopping or Moving PSE&G Service

Customers can use the official PSE&G start, stop or transfer service tool or call 1-800-436-7734.

Starting Service

Before submitting the request, confirm:

• The complete service address and unit number
• The requested start date
• The applicant’s identification information
• Whether access to the meter is required
• Whether a deposit is required
• The electric and gas supplier choice
• The first billing date
• Whether an optional WorryFree product was added

Stopping Service

Do not assume that moving, ending a lease or selling a property automatically closes the account. Save the stop-service confirmation and verify:

• The final service date
• The final meter reading when safely available
• The forwarding address
• The final bill
• The status of automatic payments
• The treatment of any deposit or credit
• The cancellation or continuation of WorryFree plans

Transferring Service

A move within PSE&G territory may involve closing one service agreement and creating another. Confirm whether the account number, deposit, supplier, automatic-payment enrollment and optional plans will transfer.

Deposit Refunds

PSE&G states that deposits earn interest and may be returned after the customer establishes a qualifying payment history or closes the account. Ask for a final statement showing:

• The original deposit
• Any additional deposit
• Interest credited
• Amounts applied to the final balance
• The amount and method of the refund

PSE&G Scam and Imposter Warnings

Scammers may impersonate PSE&G through telephone calls, caller ID, text messages, emails, search advertisements, fake payment websites or door-to-door visits.

Common Warning Signs

• A threat of immediate shutoff unless payment is made within minutes
• A demand for payment by gift card, wire transfer or cryptocurrency
• A request for online banking credentials, a password or a verification code
• A caller who refuses to allow independent account verification
• A suspicious payment link in an unexpected message
• A request to install remote-access software
• An unexpected visitor who will not show company identification
• A payment number supplied only by the caller or visitor

PSE&G says it will not pressure customers to make immediate payment through gift cards, wire transfers or cryptocurrency. A customer receiving a suspicious request should stop the interaction and independently call 1-800-436-7734.

Visitors Claiming To Work for PSE&G

PSE&G employees and contractors should carry identification. Do not use a telephone number supplied by the visitor to verify identity. Call the official customer-service number.

Call 911 if there is an immediate crime or safety concern.

How To Escalate a PSE&G Complaint

1. Use the emergency route when necessary. Report gas leaks, downed lines and immediate dangers to PSE&G or 911 instead of beginning with an ordinary complaint.
2. Identify the responsible company. Determine whether the concern belongs with PSE&G, PSEG Long Island, a third-party supplier, WorryFree, a contractor, solar installer or landlord.
3. Gather the records. Save bills, usage data, payment confirmations, supplier agreements, notices, photographs and prior communications.
4. Contact the correct department. Separate billing, past-due payments, outages, gas emergencies, WorryFree, construction and claims.
5. Open a formal case. Ask for a case, appointment, outage, work-order or claim number.
6. State the requested resolution. Explain whether you want a bill explanation, payment correction, deposit review, reconnection, repair, service appointment or claim decision.
7. Request supervisor review. Escalate when the first representative cannot explain or resolve the problem.
8. Ask for the decision in writing. Written information is particularly useful for disputed usage, deposits, supplier charges, claim denials and regulatory complaints.
9. Protect all deadlines. A pending complaint does not automatically pause a payment, shutoff, supplier-cancellation, claim or appeal deadline.
10. Contact the New Jersey Board of Public Utilities. The NJBPU’s Division of Customer Assistance accepts qualifying complaints after the customer has first tried to resolve the matter with the utility.

Frequently Asked Questions About PSE&G

What is the main PSE&G customer-service number?

Call 1-800-436-7734 for billing, payments, account changes, meter questions, starting or stopping service and most residential customer-service matters.

What are PSE&G’s customer-service hours?

Representatives are generally available Monday through Friday from 7 a.m. to 8 p.m. Automated account options are available 24 hours a day.

What number reports a PSE&G power outage?

Call 1-800-436-7734, use the mobile app, report the outage online or text OUT to 47734 from a registered mobile number.

What number reports a PSE&G gas leak?

Leave the area, move at least 350 feet away and call 1-800-880-7734 or 911 from a safe location.

What number helps with a past-due PSE&G bill or shutoff notice?

Call 1-800-357-2262. Representatives are generally available Monday through Friday from 7:30 a.m. to 8 p.m.

Why is my PSE&G bill suddenly higher?

A larger bill may involve increased electricity or gas usage, more billing days, weather, estimated meter readings, rates, a third-party supplier, deposit, previous balance, payment charge or WorryFree product. Compare usage and each line item before requesting a written explanation.

What is PSE&G’s Price to Compare?

The Price to Compare is the PSE&G supply price customers can use when comparing an electric or gas offer from a third-party supplier. Electric prices are generally compared per kilowatt-hour, while gas prices are compared per therm.

Can I choose another electric or gas supplier?

New Jersey Energy Choice permits customers to select a third-party supplier. PSE&G generally remains the delivery utility and continues handling outages, gas emergencies, meters and infrastructure.

What is PSE&G Equal Payment Plan?

The Equal Payment Plan estimates yearly energy costs using prior usage and divides the estimate into 12 monthly payments. It smooths seasonal bills but does not reduce the amount ultimately owed for the energy used.

What is a PSE&G Deferred Payment Arrangement?

A DPA allows an eligible customer to pay the current monthly bill plus part of a past-due balance over an agreed period. Missing a required payment can cancel the arrangement and place service at risk.

Does filing a complaint stop PSE&G from disconnecting service?

No. A pending complaint, assistance application or online review does not automatically stop disconnection. Contact PSE&G and the NJBPU immediately when a shutoff deadline is approaching.

Does life-sustaining equipment registration guarantee power?

No. Registration may provide account identification and additional notifications, but PSE&G states that restoration times cannot be guaranteed. Maintain an emergency backup plan.

Is PSE&G the same as PSEG Long Island?

No. PSE&G provides electric and natural-gas service in New Jersey. PSEG Long Island operates the LIPA electric system in Long Island and the Rockaways. Long Island natural-gas emergencies are handled by National Grid.

What is PSE&G WorryFree?

WorryFree is an optional appliance-repair, protection-plan and replacement-service program. It is separate from basic electric and natural-gas delivery.

How do I cancel or question a WorryFree charge?

Call 1-800-350-7734 and request the plan name, enrollment date, coverage terms, cancellation date and final billing information.

How do I file a PSE&G damage claim?

Use the official PSE&G claims page and submit a completed claim form with photographs, receipts, repair estimates and other proof of loss. Filing does not guarantee payment.

How long does a PSE&G claim take?

PSEG states that its goal is to make a decision within 45 to 60 business days after receiving the completed claim and proof of loss. Complex cases may take longer.

Who regulates PSE&G?

The New Jersey Board of Public Utilities regulates major aspects of PSE&G’s electric and natural-gas service and accepts qualifying consumer complaints.

Does a 0 rating mean customers gave PSE&G neutral reviews?

No. When this listing was created, Zero Stars displayed 0 because no customer reviews had been published. A genuine 0-star review represents a neutral or evenly mixed experience.

Can Zero Stars report my outage or stop disconnection?

No. ZeroStars.org cannot access a PSE&G account, report an outage, dispatch a crew, correct a bill, approve assistance, restore service, process a claim or stop disconnection. Use PSE&G and the appropriate government agency directly.

What To Include in a PSE&G Review

A useful PSE&G review should explain:

• Whether the account was residential or commercial
• The New Jersey city or general service area without publishing the full address
• Whether the issue involved electric service, natural gas, WorryFree, a third-party supplier, solar or a contractor
• The approximate date or billing period
• The type of problem: billing, payment, deposit, outage, gas service, service transfer, field work or claim
• The amount charged or disputed when relevant
• The kWh, therms and number of billing days for a high-bill complaint
• Whether the meter reading was actual or estimated
• The supplier or optional plan shown on the bill
• How and when PSE&G was contacted
• Whether a case, appointment, outage, work-order or claim number was provided
• What PSE&G or its contractor said or did
• The requested resolution
• The final outcome
• Anything a representative or technician handled well

How To Rate PSE&G on Zero Stars

Zero Stars uses a color-coded scale from -5 to +5 stars. Consider billing accuracy, explanations of rates and supplier charges, payment handling, outage response, gas safety, communication, field work, WorryFree service, claim handling and the final resolution.

Conclusion

PSE&G provides electric and natural-gas service to millions of New Jersey customers. The company offers 24-hour emergency routes, outage reporting, smart-meter tools, payment arrangements, assistance resources, optional WorryFree services and a formal claim process. Some customers praise knowledgeable technicians, effective emergency responses and helpful individual representatives.

Negative public reviews frequently concern high bills, estimated usage, supplier charges, payment processing, deposits, disconnection, customer-service access, service delays, WorryFree coverage and claims.

Customers can strengthen a complaint by preserving bills, meter and usage information, payment confirmations, contracts, photographs and case numbers. Gas leaks and downed lines should be reported directly to PSE&G or 911. Unresolved regulated-service complaints may be submitted to the New Jersey Board of Public Utilities.

Compare this company with FPL reviews and complaints, Duke Energy reviews and complaints and PG&E reviews and complaints, or browse additional utility company reviews and complaints on Zero Stars.

Comments and Discussions

Join the conversation below. Read PSE&G reviews, ask questions and share what happened with your electric or gas bill, payment, outage, supplier, WorryFree service, field appointment or customer-service complaint.

Information reviewed and updated September 2026. ZeroStars.org is an independent review platform and is not affiliated with Public Service Electric and Gas Company, Public Service Enterprise Group, PSEG Long Island, WorryFree, the New Jersey Board of Public Utilities or any third-party energy supplier. Customer-service numbers, hours, rates, programs, assistance eligibility, claim procedures and public review totals can change. Customer reviews reflect individual opinions and allegations. This article provides general consumer information and is not legal, financial, electrical, medical or emergency advice.