Texas Roadhouse Reviews & Complaints

Texas Roadhouse reviews and complaints often focus on long wait times, steak doneness, food temperature, incorrect To-Go orders, missing items, refunds, gift cards, loud dining rooms and restaurant-level customer service. Experiences can vary considerably by location because daily operations are managed at the restaurant level and some locations are franchised.

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• Business: Texas Roadhouse, Inc.
• Official website: TexasRoadhouse.com
• Headquarters: 6040 Dutchmans Lane, Louisville, KY 40205
• Corporate phone: 1-502-426-9984
• Customer complaint route: Start with the local managing partner, then use the official Contact Us form for unresolved issues.
• Main review themes: Waitlist delays, steak preparation, cold food, To-Go order accuracy, refunds, gift cards, service and noise levels.

Texas Roadhouse is a large casual-dining steakhouse chain known for hand-cut steaks, ribs, fresh-baked rolls and a lively restaurant atmosphere. As of June 30, 2026, Texas Roadhouse, Inc. and its franchisees operated 755 Texas Roadhouse restaurants within a larger system of 832 restaurants across the company’s three concepts.

Public reviews are mixed. Positive comments often mention flavorful steaks, rolls, generous portions and attentive servers. Negative reviews frequently mention long waits, undercooked or overcooked steaks, cold food, loud music, incomplete To-Go orders and poor manager follow-up. Those experiences are location-specific and should not automatically be treated as representative of the full chain.

Long Wait Times and Waitlist Problems

Texas Roadhouse often uses an online or text-based waitlist instead of traditional reservations. Quoted wait times are estimates and can change based on table availability, staffing and party size. Complaints commonly involve being seated much later than expected or having difficulty checking in after joining the waitlist.

If a wait becomes excessive, speak with the host stand or managing partner at the restaurant. Corporate headquarters generally cannot alter a restaurant’s live seating queue.

Steak Doneness Complaints

Steak preparation is one of the most common complaint themes. Customers may report a steak arriving too rare, too well-done, dry or otherwise inconsistent with the requested temperature. If the steak is clearly not prepared as ordered, tell the server promptly rather than waiting until the end of the meal.

Cold Food or Incomplete Meals

Some reviews describe entrées arriving before side dishes, sides arriving cold, or multiple components of a meal coming out at different times. These issues are best raised immediately with the server or manager while the restaurant still has an opportunity to correct them.

To-Go Order Complaints

To-Go complaints can include missing sides, sauces or rolls, incorrect steak temperatures, wrong items or orders that are not ready at the estimated pickup time. Check the order before leaving when practical and keep the receipt or online confirmation.

Noise Complaints

Texas Roadhouse restaurants are intentionally energetic, and line dancing, music and crowded dining rooms can make some locations loud. Customers who are sensitive to noise may want to visit during off-peak periods or ask whether a quieter seating area is available.

Texas Roadhouse offers online ordering, To-Go pickup, waitlist tools and a mobile app. The company currently states that the app does not have a points-based rewards program. Instead, customers can join the VIP Club for promotional offers, including a welcome appetizer and periodic birthday or anniversary offers.

When placing an online order, verify the restaurant location, pickup time, steak temperature, side selections and special instructions before submitting payment. Save the order confirmation in case the restaurant needs to locate the transaction.

For a restaurant transaction, incorrect charge or unsatisfactory To-Go order, start with the restaurant that processed the payment. Ask for the managing partner or manager on duty and explain the specific item, charge or order issue.

If the issue remains unresolved, Texas Roadhouse provides an official Contact Us form. Include the restaurant city and state, visit date, receipt or order details, previous contacts and the specific resolution you are requesting. Keep copies rather than sending original receipts or financial documents.

Texas Roadhouse sells physical and electronic gift cards online and at restaurants. The company’s current FAQ says it is not liable for lost, stolen or damaged cards, but it asks customers with proof of purchase to use the Contact Us form so the company can review the situation.

Texas Roadhouse also notes that physical gift-card shipments can experience delays and that USPS shipments may not include tracking. Never publish a gift-card number or PIN in a public review.

Texas Roadhouse does not currently offer points for restaurant visits through its mobile app. The company instead promotes the VIP Club. Current official information says new members generally receive a free-appetizer offer within 24 to 48 hours and may receive birthday, anniversary or local promotional offers.

As of September 17, 2026, the BBB profile covering Texas Roadhouse headquarters and corporate-owned locations displayed an A+ rating and BBB accreditation. The profile showed 281 complaints in the previous three years, including 82 complaints closed in the previous 12 months.

BBB categorizes those complaints across customer service, product, service or repair, billing, delivery and order issues. The headquarters profile does not necessarily represent every franchised Texas Roadhouse location, so location-specific BBB profiles may differ.

As of September 17, 2026, the main TexasRoadhouse.com Trustpilot profile displayed a 2.1 out of 5 TrustScore from 180 reviews. The displayed distribution included 51% one-star reviews and 17% five-star reviews. Trustpilot stated that Texas Roadhouse had not been inviting reviews, so the sample should not be treated as representative of every restaurant or customer.

Recent review themes include long waits, cold or incorrectly cooked food, loud dining rooms, staff interactions and inconsistent service, while positive reviews mention good food and attentive servers.

1. Start with the local restaurant. Ask for the managing partner or manager on duty.
2. Keep documentation. Save the receipt, order number, date, restaurant location and photos when relevant.
3. State the requested resolution. Be clear whether you are asking for a corrected charge, replacement, refund review or manager follow-up.
4. Use the official Contact Us form. If the local restaurant does not resolve the issue, submit the complaint through TexasRoadhouse.com.
5. Escalate carefully. For a substantial unresolved company-level issue, written correspondence can be sent to Texas Roadhouse, Inc., 6040 Dutchmans Lane, Louisville, KY 40205.

For readers who need a contact-focused guide instead of a review page, ZeroStars sister site CorporateOfficeHeadquarters.com maintains an updated Texas Roadhouse corporate-office resource:

• Texas Roadhouse corporate office, headquarters, phone number and complaint routes on CorporateOfficeHeadquarters.com.

Most complaints involving food preparation, servers, wait times, local refunds or To-Go orders should begin with the restaurant’s managing partner. Corporate support handles brand-level issues and can review unresolved complaints submitted through the official contact form.

Some Texas Roadhouse restaurants are franchised, so ownership and escalation paths can differ by location. Always include the exact restaurant city and state in a complaint.

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Updated September 17, 2026. Restaurant locations, ownership, menu prices, gift-card policies, waitlist procedures, BBB information, review counts and contact details can change. Verify current information with Texas Roadhouse or the applicable restaurant before relying on a specific policy or contact route.