Allegiant Air Reviews & Complaints

Allegiant Air reviews and complaints often focus on flight delays and cancellations, baggage fees, refund and voucher disputes, long customer-service waits, Allways Rewards issues, airport check-in problems, and optional travel charges. This page explains the complaint themes travelers report, Allegiant’s current support routes, and how to escalate an unresolved problem.

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• Company: Allegiant Air / Allegiant Travel Company
• Industry: Airlines
• Website: AllegiantAir.com
• Customer Care: 1-702-505-8888, 24/7
• Headquarters: 1201 N Town Center Drive, Las Vegas, NV 89144
• Common complaint topics: delays, cancellations, baggage, refunds, vouchers, Allways Rewards, fees and customer service

Allegiant Air is a U.S. leisure-focused low-cost airline operated by Allegiant Travel Company. The airline is headquartered in Las Vegas and is known for nonstop service between leisure destinations and many smaller or secondary airports.

Public complaint sources and review sites show recurring themes involving delays, cancellations, baggage charges, refund and voucher disputes, long customer-service waits, check-in problems, seat and carry-on fees, and difficulty resolving issues after travel. These reports describe individual experiences and do not establish what every Allegiant passenger will experience.

Allegiant directs customers to Manage Travel on AllegiantAir.com for many trip changes. If Allegiant cancels a flight, its current FAQ says customers can generally change to different dates on the same city pair, cancel remaining segments for a refund of the unflown travel, or allow Allegiant to automatically cancel the itinerary and issue a refund back to the original payment method after 72 hours if no action is taken.

Refund eligibility depends on how and why a reservation was changed or canceled. Travelers should keep the confirmation number, payment receipt, cancellation notice, screenshots, and any voucher or travel-credit details. If a voucher does not apply correctly online, Allegiant says customers can contact Customer Care at 1-702-505-8888.

Allegiant says delayed, lost, or damaged checked baggage should be reported at the airport whenever possible. If a report cannot be filed at the airport, Allegiant provides a Mishandled Baggage Report process. Its current FAQ says checked-baggage issues generally must be reported within 12 hours of arrival, and damage claims no later than 72 hours after arrival.

For a baggage complaint, keep bag tags, receipts, photos, the mishandled-baggage report, the flight confirmation number and any written communication with Allegiant.

Allegiant’s Allways Rewards program currently earns 1 point per $1 on eligible Allegiant purchases and 2 points per $1 on eligible Allegiant Travel packages. Allegiant says one point is worth one cent when redeemed. Points generally expire after 24 months of inactivity, while active Allegiant credit-card holders are exempt from that expiration rule as long as the card account remains open.

For missing points, account problems, or redemption issues, Allegiant directs members to Customer Care at 1-702-505-8888, available 24/7.

As checked on September 17, 2026, the Better Business Bureau headquarters profile for Allegiant Air, LLC stated that the company was not BBB accredited and was listed as Not Rated on the headquarters profile. The complaints page showed approximately 501 complaints in the previous three years and 106 complaints closed in the previous 12 months.

BBB complaint totals are not complaint rates and should be interpreted in context. Allegiant is a national airline with a large number of passenger transactions, and BBB complaints are a self-selected subset of customer experiences.

As checked on September 17, 2026, Allegiant’s main Trustpilot profile displayed a 1.5 out of 5 TrustScore from 222 reviews. The profile showed 80% 1-star reviews and was labeled unclaimed.

Trustpilot reviews are voluntary and self-selected. They can highlight recurring complaint themes but should not be treated as representative of all Allegiant passengers.

1. Use Manage Travel or Customer Care for active-trip problems.
2. For baggage issues, file the report within Allegiant’s stated time limits and keep the report number.
3. Save the confirmation number, receipts, bag tags, screenshots, delay or cancellation notices, and chat or email records.
4. Explain the issue in chronological order.
5. State the resolution you want, such as a refund, voucher correction, reimbursement, baggage claim payment, or Allways Rewards adjustment.
6. If the issue remains unresolved, submit written feedback through Allegiant’s customer-relations channels and keep the case number.

For headquarters and escalation information, see Allegiant Air Corporate Office Headquarters.

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• -5 Stars: Extremely poor experience with serious unresolved problems.
• -4 Stars: Major problems and an unsatisfactory response.
• -3 Stars: Significant problems that affected the trip.
• -2 Stars: Below expectations with notable service problems.
• -1 Star: Mildly negative experience or a smaller unresolved issue.

0 Stars: A mixed or neutral experience with no clear positive or negative overall rating.

• +1 Star: Slightly positive overall.
• +2 Stars: Good experience with some minor issues.
• +3 Stars: Very good experience.
• +4 Stars: Excellent service and trip experience.
• +5 Stars: Exceptional experience that strongly exceeded expectations.

Information and third-party ratings were checked September 17, 2026. Airline policies, contact details, loyalty-program terms and review-site scores can change. ZeroStars is not affiliated with Allegiant Air, BBB or Trustpilot.