Optimum Reviews & Complaints

Optimum reviews and complaints can help other customers understand an Internet, TV, home phone, Mobile, billing or service experience. Share what happened, which service you used and whether the company resolved the issue. Positive, neutral and negative experiences are welcome on ZeroStars’ −5 to +5 rating scale.

Optimum provides Internet, TV, Phone and Mobile services across parts of 21 states. The parent company changed its corporate name from Altice USA, Inc. to Optimum Communications, Inc. in November 2025, while the consumer-facing Optimum brand continues. Availability, speeds, packages, equipment and pricing vary by address and market.

A useful Optimum review explains your own experience in enough detail for someone else to understand it:

• Service and location: Internet, Fiber Internet, TV, Phone, Mobile or another service, plus your city or state.
• What happened: the approximate date, outage, speed issue, bill item, installation appointment, equipment issue, channel problem or account change.
• Support route: phone, 24/7 chat, My Optimum app, store, technician visit or online account.
• Outcome: what Optimum promised and whether the repair, credit, refund, cancellation or account correction was completed.

Choose the rating that reflects your experience. A rating of 0 is valid. Do not publish account numbers, passwords, security codes, payment details, your complete service address or unredacted bills in a public review.

Optimum offers both fiber and cable-based Internet depending on the address. Advertised speeds, upload speeds and available plans are not identical in every market. Optimum’s own terms note that actual speeds can vary and that wireless performance depends on factors beyond the provider’s control.

If you are reviewing a speed problem, record your plan, whether the test was performed on Wi-Fi or a wired Ethernet connection, the approximate time of day and whether the issue affected one device or multiple devices. This helps separate a home Wi-Fi problem from a broader service or network issue.

Optimum provides an online outage checker and outage information through its support tools and My Optimum app. The company recommends checking for a reported outage before troubleshooting individual equipment.

For an outage review, note when service stopped, when it returned, whether the outage tool showed a known interruption and what support said. Optimum’s published billing information states that certain cable-related outages lasting more than four consecutive hours may qualify for a bill credit when the customer contacts the company within 30 days. Eligibility can depend on the service and circumstances, so confirm the credit directly rather than assuming every outage qualifies.

If a bill changes unexpectedly, compare the current statement with the prior bill, your order confirmation and any promotion terms. Ask support to identify the exact line item and whether it is a one-time fee, equipment charge, service change, tax, expired promotion or recurring rate adjustment.

Optimum’s current offers commonly include Auto Pay and Paperless Billing discounts, promotional periods and location-specific pricing. Those terms are not universal. A useful review should distinguish between the advertised promotional amount and the final amount that appeared on the account.

Optimum pricing can vary by address, plan, equipment, promotional period, taxes and fees. Some current offers include multi-year price protections, while other products or add-ons have shorter promotional terms or standard rates that can change.

If your review concerns a price increase, include the prior amount, new amount, effective date and the explanation shown on the bill or given by support. Avoid assuming another customer’s discount or promotional period applies to your account.

Optimum offers self-setup for many addresses and professional installation where required or selected. Availability and installation charges can depend on the address, service type and offer.

For installation or repair reviews, record the scheduled appointment window, whether the technician arrived, the equipment installed or replaced, any charges discussed in advance and whether the service worked before the visit ended. Optimum also allows customers to arrange service appointments through online support and chat after basic troubleshooting.

Optimum customers may have gateways, cable boxes, Stream devices, remotes, extenders or other company-owned equipment depending on the service. Keep the model and serial number for devices tied to your account, especially when returning equipment after an upgrade or cancellation.

Optimum’s current equipment-shipping instructions tell customers to start the return through My Orders, use one provided return label per box, and drop the package at Walgreens, FedEx Office or another authorized FedEx location. The company specifically says not to use a FedEx Drop Box and recommends keeping the shipment receipt as proof of mailing. Some older equipment models do not need to be returned, so verify the exact devices listed on your account before shipping anything.

Optimum’s current offer terms state that residential service can be canceled by calling 1-877-794-2724 or by logging into the customer’s account at Optimum.net. The effective cancellation date can vary by state and service. Current terms for some services say cancellation becomes effective at the end of the then-current billing period, with stated state-specific exceptions.

Before closing an account, confirm the requested end date, whether service is prorated in your location, the expected final bill, whether canceling one service affects another discount, and which equipment must be returned. Keep cancellation and return confirmations until the account shows the expected final balance.

A bill credit, account adjustment and refund to a payment method are different outcomes. If Optimum agrees to an adjustment, ask for the amount, where it will appear and when it should post. If the account is being closed, ask whether a final bill must process before any refund is issued.

Optimum also advertises specific guarantees or promotional refund programs on some current offers. Those programs have eligibility rules and time limits. Do not assume a guarantee shown for one offer applies to an older account, a different plan or an unrelated charge.

Optimum TV availability, channel lineups, boxes, streaming devices and package names can vary by market. Some customers use traditional TV boxes while others may use Optimum Stream or app-based services.

For a TV complaint, identify the package, affected channel or device, whether the issue was a signal problem or package change, and what troubleshooting was attempted. Channel availability and package terms can change, so verify the lineup for the service address rather than relying on another market’s channel list.

Optimum Mobile is part of the company’s current connectivity offering and has separate account, device, return and service terms from home Internet and TV. The MyMobile portal provides plan management, data usage, billing and device upgrade tools, and Optimum advertises 24/7 Mobile support.

If a review concerns Mobile, note whether the issue involved activation, coverage, number transfer, billing, device financing, Wi-Fi calling or a return. Optimum’s current device-return policy provides a 21-day return window for eligible new devices purchased directly from Optimum, subject to conditions and applicable restocking fees. Returning a device does not automatically cancel Mobile service; the company requires customers to contact an Optimum Mobile expert to cancel service.

Optimum says it serves customers across 21 states, but specific Internet speeds, Fiber availability, TV packages, phone options and installation methods are address-dependent. Fiber service is available at millions of addresses and continues to expand, while other areas use cable infrastructure.

For a coverage or availability review, identify the city or general area without posting your complete street address. That gives readers useful context while protecting personal information.

The My Optimum app allows customers to view and pay bills, manage account details, check network status, receive outage notifications, use support chat and access installation or Wi-Fi guidance. Optimum also provides account access through Optimum.net.

If a review concerns login or app problems, note whether the issue affected the website, app or both, and whether password reset or support resolved it. Never include usernames, passwords, one-time codes or other private authentication details in a public review.

Compare other customer experiences with Cox Communications reviews, Spectrum reviews, Xfinity reviews, AT&T reviews, Verizon reviews and T-Mobile reviews. Browse the full Internet, TV & Phone Services category. These links provide additional customer experiences, not a ranking or endorsement.

Official sources checked September 26, 2026. This guide was reviewed against Optimum’s current contact, support, outage, billing, cancellation, equipment-return, Mobile and company-information pages. Company statements are attributed to Optimum or Optimum Communications. Availability, support routes, plan terms, pricing, equipment, promotions, taxes and fees can vary by market, address, account and date. Customer ratings and reviews are submitted separately by ZeroStars users.

The company formerly known as Altice USA, Inc. changed its corporate name to Optimum Communications, Inc. in November 2025. The consumer services continue under the Optimum brand.

Optimum’s current contact page lists 1-877-794-2724 for existing residential customers. The company also offers 24/7 online chat and support through its website and app.

Use Optimum’s official outage checker or the My Optimum app. If no outage is reported, the support center provides troubleshooting steps for Internet, TV and phone equipment.

Optimum’s current shipping instructions direct customers to start the return through My Orders, print the provided label and bring the package to Walgreens, FedEx Office or another authorized FedEx location. Keep the receipt and verify which devices actually need to be returned.

Optimum’s current residential offer terms state that customers can cancel by calling 1-877-794-2724 or through their Optimum.net account. Confirm the effective date, final bill and equipment-return requirements for your specific account and state.

No. ZeroStars is an independent review website. A published review shares your experience but does not open a support case, cancel service, request a refund or change an Optimum account.

Yes. Explain the original problem, what Optimum did and how it was resolved. Reviews describing successful repairs, helpful support, corrected bills or completed refunds can be useful alongside unresolved complaints.