Best Buy Reviews & Complaints

Best Buy reviews and complaints can help shoppers compare electronics purchases, store service, online orders, delivery, installation, returns, protection plans and support. Share a firsthand experience—positive, neutral or negative—and rate it from −5 to +5. A rating of 0 is valid.

Best Buy sells electronics, appliances and technology services through stores and BestBuy.com. Its website also lists products from independent Best Buy Marketplace sellers. Check who sold an item before choosing a return route, expecting a membership benefit or contacting support.

• Whether the purchase was in a store, shipped, picked up, installed or sold by a Marketplace seller.
• The product type, approximate purchase and delivery dates, and the store city if relevant.
• The seller and fulfillment method shown on the listing and order confirmation.
• The return deadline, installation promise, protection-plan term, price match or membership benefit at issue.
• Which store, seller, carrier or support team you contacted and how the issue was resolved.

Never publish complete order numbers, serial numbers, addresses, credit-card details, gift-card PINs, account credentials, one-time codes or private information about employees or delivery personnel.

A product listing identifies either Sold by Best Buy or a named third-party seller. Marketplace purchases are subject to the standard return period unless a product exception applies; the paid My Best Buy Plus and Total 60-day extension does not apply. Marketplace products are also excluded from Best Buy’s free-shipping membership benefit and Price Match Guarantee.

Many eligible Marketplace items shipped in a parcel can be returned to a Best Buy store or sent to the seller using a prepaid label, but size, product and location restrictions apply. For a Marketplace appliance or another delivery-truck item, contact the seller through the order and arrange pickup with the seller. A return on another website where Best Buy appears as a seller follows that website’s rules.

Best Buy’s current Return & Exchange Promise generally gives standard customers 15 days for most products. My Best Buy Plus and My Best Buy Total members generally receive 60 days for many eligible products sold by Best Buy. Activatable devices such as cell phones and cellular tablets generally have a 14-day window for all tiers; Verizon activatable devices have a separate 30-day period.

Other product rules can override those general periods. Certain opened consumables, SIM kits, customized goods and completed services are nonreturnable; opened physical software or games sold by Best Buy may be exchange-only. Some products carry a restocking fee, depending on product, condition and location. Review the exact product and receipt before assuming a 60-day return or a full refund.

Bring the receipt or order information, original accessories and packaging when possible. Best Buy says a return without proof of purchase may be limited or denied and, if allowed, may be reimbursed as store credit. Missing accessories can reduce a refund or cause denial. For a connected device, remove personal data and disconnect cloud accounts before returning it.

Best Buy and Marketplace sellers generally refund the original payment method, subject to exceptions. For mailed returns, Best Buy says processing generally takes seven to ten business days after receipt; a bank may take up to ten additional days to display the credit. Keep shipping tracking and the return confirmation. A gift return and a purchase made with a Best Buy gift card may be credited differently.

Use your BestBuy.com order history to check shipment status and report a parcel that was damaged, defective or incorrect. Best Buy directs both its own customers and Marketplace buyers to order-based self-service, but a Marketplace seller may need to handle the return directly. Preserve photographs of the package, the product, its serial label and the delivery record privately.

For a major appliance, Best Buy asks customers to inspect it before accepting delivery and to call 1-888-237-8289 promptly about damage or defects after delivery. Large-item pickup and installation questions should go to the order’s delivery team. Do not send an appliance back as an ordinary parcel without instructions.

Store Pickup is available for eligible items at participating locations. Wait until Best Buy confirms that the order is ready, then follow the order’s identification and pickup instructions. Pickup holds are generally limited; Best Buy directs customers who cannot collect an order within five days to check order details for an extension. Curbside availability can differ by store and item.

If the store hands over a different product or marks an order collected before you receive it, contact the pickup store and Best Buy support promptly. Save the ready notice and order activity.

Best Buy allows eligible changes or cancellation through the Orders section of the customer account. The available window depends on shipping, fulfillment and the product. If an order can no longer be cancelled, check whether it is eligible for return rather than assuming a charge can be reversed immediately. Custom and personalized items can be nonreturnable; special-order items can have different fees.

The basic My Best Buy account is free. Best Buy currently lists My Best Buy Plus at $29.99 per year and My Best Buy Total at $199.99 per year, plus any applicable tax. Plus offers eligible member pricing, rewards, shipping benefits and an extended return window on many Best Buy-sold products. Total includes Plus benefits and adds eligible protection and tech-support services, subject to plan terms.

Paid memberships auto-renew unless cancelled. Members can manage subscriptions in their BestBuy.com account or call 1-888-237-8289. Refund eligibility for a cancelled membership depends on when it is cancelled and the applicable terms. Product-protection benefits may end when a Total membership ends, so check existing coverage before canceling.

A retailer return, a manufacturer warranty, Geek Squad repair and a paid or membership-included protection plan are distinct routes. Confirm the exact plan number, covered product, service fee, deductible and remaining coverage term before arranging a repair. Best Buy Total includes protection on eligible purchases while the membership is active, but exclusions and device-specific conditions apply. For an appliance or large TV, installation and in-home service may have separate appointment and access requirements.

Best Buy’s Price Match Guarantee applies to eligible new items sold by Best Buy and qualified competitor offers, with exclusions. Marketplace products, open-box, refurbished and clearance items are excluded. Save the live offer, exact model number, seller and date if asking for a match. An advertised financing offer or rewards certificate is not the same as a price match.

My Best Buy rewards depend on account, membership, credit-card selection and eligible purchase. The My Best Buy Credit Card is a separate account; contact the card issuer through the official credit-account route for billing, payments or disputes. For an unfamiliar retail charge, check order history and pending authorizations, secure the BestBuy.com account and contact the card issuer promptly if the posted transaction remains unrecognized.

Never provide a Best Buy gift-card number, PIN or one-time account code to an unexpected caller or message. Use BestBuy.com or the number on an official card or order document to check a balance or report a problem. Best Buy offers optional two-step verification for online accounts; use it and change any reused password if suspicious activity appears.

Compare separate retailer experiences with Amazon reviews, Walmart reviews, Target reviews, Costco reviews and Sam’s Club reviews. For a manufacturer-specific product or warranty experience, see Apple reviews or LG reviews. These are related review pages, not connected support teams. Browse the full Retail Stores & Shopping category.

Official sources checked September 26, 2026. This guide was reviewed against Best Buy’s support center, Return & Exchange Promise, damaged or incorrect order guidance, cancellation guidance, membership FAQs, paid membership FAQs and price-match rules. Seller, product, membership, location and date can change applicable terms. Customer ratings are submitted separately by ZeroStars visitors.

Best Buy lists 1-888-237-8289, also written as 1-888-BEST BUY. Starting from the order in your account can help route a specific return or Marketplace issue.

Most standard purchases have 15 days, while many eligible Best Buy-sold products get 60 days with Plus or Total. Activatable devices and certain products have different terms. Marketplace items do not receive the paid membership’s extended return window.

Many eligible parcel-delivered Marketplace items can be returned at a Best Buy store, but large items, seller terms and location restrictions apply. Check the order’s return options first.

Best Buy may limit or deny a no-proof-of-purchase return. If accepted, reimbursement may be store credit, so find the receipt or account purchase record whenever possible.

Manage the subscription in your BestBuy.com account or call 1-888-237-8289. Review the renewal date and any Total protection coverage before canceling.

No. Best Buy excludes Marketplace products from its Price Match Guarantee, including a lower price offered by a seller on BestBuy.com.

No. ZeroStars is an independent review site. A public review does not start a return, cancel a membership, open a repair claim, contact a seller or resolve a credit-card dispute.