Lowe’s Reviews & Complaints

Lowe’s reviews on ZeroStars cover shopping in stores and on Lowes.com, home delivery, appliances, installation, returns, rewards and customer service. Share what happened to you and rate your experience from −5 to +5; 0 is a valid rating.

Lowe’s Companies, Inc. is a U.S. home improvement retailer based in Mooresville, North Carolina. It sells tools, appliances, building materials, home goods and outdoor products through stores and online. Check the product listing to see whether an online item is sold and shipped by Lowe’s or by a third-party Lowe’s Marketplace seller. Lowe’s is separate from The Home Depot.

Describe the product or service, store or website, order date, purchase and fulfillment channel, any installation or third-party seller, and the steps customer service took. Explain the result, including a refund, exchange, replacement, store credit or unresolved issue. Avoid sharing order numbers, account credentials or other personal information publicly.

For an order, store purchase, delivery or return, start with Lowe’s Help Center, your order details or 1-800-445-6937. Have the product details and proof of purchase available. Lowe’s lets eligible customers check orders, request certain changes and begin returns through their account or order status page. Cancellation options depend on the order stage; if the online option has closed, ask customer care or the store promptly.

Available delivery methods and charges depend on the item, address and checkout selection. Truck and appliance deliveries can have separate scheduling, installation and haul-away arrangements; review the order for precisely what was purchased. Lowe’s also offers same-day delivery for eligible items in select ZIP codes, subject to its order cutoff and driver availability. For damage, missing parts or a delivery error, document the packaging and contact Lowe’s customer care at 1-800-445-6937. For major appliances and other short-window products, report the issue promptly and check the applicable return deadline.

Lowe’s generally allows most new, unused merchandise to be returned or exchanged with valid proof of purchase within 90 days. Important exceptions include a 48-hour window for major appliances and certain equipment, and 30 days for TVs and electronics, liquid paint, water heaters and most outdoor power equipment. Trees, shrubs and perennials have a 365-day window with a receipt. Certain purchases on eligible Lowe’s credit or commercial accounts may have a 365-day window, but product exceptions still apply. Read the current full policy for the exact product and purchase method.

Lowe’s requires valid proof of purchase. If you no longer have a receipt, Lowe’s may try to verify the transaction through an order number, payment card or digital wallet, phone number or linked rewards account; a valid ID may be required. A purchase that cannot be verified is not eligible for a no-receipt return. Most eligible online purchases can be returned at a U.S. Lowe’s store; a mail return is available only if Lowe’s provides a FedEx return label. Lowe’s Outlet purchases have stricter rules and eligible returns go back to the same Outlet.

With proof of purchase, eligible refunds generally go back to the original payment method, but cash, check, gift-card, financing and reward purchases have specific exceptions. Lowe’s says to allow up to seven business days for credited funds after a completed return, depending on the bank. Gift cards, labor and installation charges, most delivery charges, as-is merchandise and several other categories are listed as nonrefundable. Configured special-order products canceled or returned after 72 hours may incur a 20% restocking fee. Keep the receipt and review the terms of any installed project.

Lowes.com labels Lowe’s Marketplace items sold and shipped by third-party sellers. Lowe’s says these items follow the same return guidelines as Lowe’s merchandise and may be brought to its stores. A different case is a Lowe’s item bought through an outside marketplace or delivery app such as Instacart, DoorDash, Shipt or Uber: Lowe’s says those returns require proof of purchase, go to a Lowe’s retail store and receive the item price and tax as in-store credit, subject to exceptions. Identify the actual seller and purchase platform before seeking a refund.

Eligible online or app orders can be collected in store or curbside without a pickup fee. Wait for the ready notification; bring photo ID and the order number or confirmation. Lowe’s generally holds pickup orders seven days after the ready notice and offers a timely extension through Order Details for eligible orders. Product and store availability vary. An eligible pickup purchase can generally be returned to a U.S. Lowe’s store under its return policy.

Lowe’s Lowest Price Guarantee applies to qualifying identical items and has exclusions, including third-party marketplace prices, membership-based wholesalers, some promotions and different Lowe’s store or ZIP code prices. It generally cannot be combined with other discounts or coupons. Read its terms before requesting an adjustment.

MyLowe’s Rewards is a free consumer program with points on eligible purchases and MyLowe’s Money. MyLowe’s Pro Rewards is a separate program for qualifying business purchases. Check account and offer terms when reporting missing points or a coupon issue. The MyLowe’s Rewards Credit Card has separate financing and discount terms; a credit promotion is subject to approval, eligibility and its financing agreement.

Lowe’s says gift cards are generally nonrefundable; replacing a lost or stolen Lowe’s gift card requires the original receipt and is limited to the remaining balance. Do not send gift-card numbers to a caller claiming to handle a refund. Manufacturer warranties and optional Lowe’s Protection Plans have their own terms and may extend beyond the retailer return window. For a defective item, Lowe’s lists Service Advantage at 1-888-775-6937 for repair assistance. For account access problems, use Lowe’s official site or app and reset your password there.

Compare customer experiences with Home Depot, Best Buy, Walmart and Target. Browse the Retail Stores & Shopping category. These companies are separate businesses.

Official sources checked September 28, 2026: Lowe’s returns policy, store pickup, shipping and delivery, same-day delivery, Marketplace, Lowest Price Guarantee, MyLowe’s Rewards, protection plans and corporate contact. Policies and promotions may change; confirm the current terms for your item, location and purchase.

Most new, unused items qualify for return within 90 days with proof of purchase, but major appliances and certain equipment have a 48-hour window, and many other categories have 30-day rules. Confirm your item’s exception in the current policy.

It may verify a purchase using an order number, payment card, digital wallet, phone number or rewards account. Lowe’s does not accept a return when it cannot validate proof of purchase.

Generally yes for eligible purchases at U.S. stores. Marketplace products sold on Lowes.com can also be returned at a store; orders bought through an outside app have distinct in-store-credit terms.

Lowe’s advises allowing up to seven business days after a completed return for a credit, depending on the financial institution. Payment method can affect whether the result is a card refund, cash, voucher, store credit or MyLowe’s Money.

Check Order Details for available cancellation and pickup-window options. Lowe’s generally holds a ready order seven days and may offer an extension if requested before the deadline. Contact the store or customer care if the option is unavailable.

No. Its Lowest Price Guarantee excludes third-party marketplace seller prices, including Lowe’s Marketplace products, as well as other listed categories.