Michaels Reviews & Complaints

Michaels sells art and craft supplies, framing materials, seasonal décor and related products in stores and online. Michaels.com also features third-party Marketplace merchandise and MakerPlace by Michaels sellers, which follow different fulfillment and return rules. This page invites positive, neutral and negative first-hand reviews on ZeroStars’ −5 to +5 scale; 0 is a valid rating.

Give the store location or order channel, purchase date, item name, receipt or order number, and whether the item was sold by Michaels, a Marketplace seller or a MakerPlace seller. For framing or an event, include the appointment or pickup date. For a return, explain its condition, any exception, the refund method offered and when you contacted support. Do not publish payment card numbers, gift card codes, addresses or other private details.

Michaels provides a Customer Care phone line, chat and order-tracking help. Store staff can assist with store purchases, receipt lookup and pickup. For an online order issue, keep the confirmation, seller identification and tracking number. If a shipment is damaged or missing, document the condition or carrier status and contact Customer Care; Michaels says shipping charges can be refunded for damaged or lost shipments. The seller’s own contact and terms matter for a third-party order.

Michaels’ published U.S. policy generally allows an eligible Michaels.com item to be returned within two months, or 60 days, of purchase, if it is new, unused and in its original packaging. Store purchases with a receipt may generally be returned or exchanged at a Michaels location for the full purchase amount within 60 days. Most Michaels-owned online products can be returned to a store or through the account’s return process, subject to item restrictions; an in-store purchase cannot be returned online. The online return page says exchanges are not offered through that process, so a shopper may need to return the product and place a new order. Confirm the applicable path and item-specific rule before sending anything back.

Refunds usually follow the original payment method with exceptions. Michaels says debit-card purchases are refunded as cash; a gift-card purchase or gift-receipt return results in a Store Return Card. A check return has a waiting period. For an in-store return without a located receipt, Michaels requires valid photo ID and describes a refund or exchange using the item’s lowest price during the previous 90 days, with a Store Return Card or merchandise exchange. The store may attempt receipt lookup using the payment card or Michaels Rewards information. A Store Return Card is not a cash refund.

Products sold by third parties on Michaels Marketplace or MakerPlace are not eligible for in-store returns. Michaels directs Marketplace shoppers to create an online return in their account and says a prepaid UPS label sends the product to the seller. For MakerPlace, the buyer initiates a return through the account, the seller approves and coordinates it, and the buyer bears return-shipping costs under Michaels’ general instructions. Each seller has an individual return policy, which may differ in timing or eligibility; check the listing and seller storefront. Michaels’ terms assign processing, shipping, returns and seller customer service for these orders to the third-party seller. Do not assume the standard 60-day store policy applies.

Some categories depart from the general policy. Cricut products require unopened packaging and a receipt for a retailer return; warranty issues can go to the manufacturer. Certain Glowforge machines and filters have a 14-day sealed-box, receipt-required return window, with specified models routed through Customer Care rather than stores. Cut-to-order fabric and clearance are final sale under the published policy; opened trading cards, gift cards and prepaid cards also have restrictions. Custom-framing orders may be reworked at the same store within 14 days after pickup; classes and party cancellations have separate deadlines. An item warranty is separate from Michaels’ return period.

Buy Online Pick Up In Store and curbside options appear for eligible inventory at participating stores. Wait for a ready message and use the instructions in your email or app before arriving. Michaels says an uncollected pickup order may be canceled after five business days. Same-day delivery is offered at select locations with a delivery fee shown at checkout, and its promotional page says orders placed by 2 p.m. can be delivered that day where eligible. Availability, distance, cutoff and fulfillment partner can vary. Once a same-day order is queued for pickup, Michaels says cancellation may not be possible.

Michaels publishes shipping methods, estimated timing and exclusions at checkout. Shipping promotions exclude certain products and third-party Marketplace or MakerPlace items. For a Michaels.com order, track status in the account or use Customer Care if the order cannot be changed or canceled online. Pickup orders can be managed through the order tracker for a limited time; cancellation of a delivery already in progress is not guaranteed. Retain the shipment, order and support records if a package is delayed, missing or damaged.

Michaels Rewards offers qualifying purchases, promotional offers and vouchers subject to its terms effective March 1, 2026. Rewards are not earned on certain purchases, including gift cards, shipping, taxes and some third-party seller items. A voucher has an expiration date, and rewards associated with a returned purchase can be deducted. The Michaels credit card is a separate financial product issued by Comenity Capital Bank; contact the issuer for billing and account concerns. Promotional discounts and credit card terms can change, so review the current offer before applying.

Michaels’ coupon policy contains extensive exclusions for sale and clearance goods, some brands, custom framing and third-party items. Its in-store price guarantee concerns an identical eligible item shown on Michaels.com at checkout; Michaels says it does not match competitors’ prices for in-store purchases. Its online guarantee may cover a lower eligible advertised price within seven days of the Michaels.com purchase, with detailed exclusions and verification requirements. Check the exact item, price source, promotion and purchase channel before requesting an adjustment.

Michaels sells gift cards and provides a balance-check route through its official help pages. Its return policy generally treats gift and prepaid cards as nonreturnable, except where required by law. A merchandise return card issued on a return is a different form of credit. If you receive an unexpected request for payment with a gift card, verify it through Michaels’ official website or Customer Care rather than using numbers or links in the message.

Compare separately operated retailers at Target reviews, Walmart reviews, HomeGoods reviews and Etsy reviews. Their store, marketplace and return policies differ. Browse more companies in the Retail Stores & Shopping category.

Official sources checked September 28, 2026: Michaels’ return policy, Customer Care, shipping policy, pickup and delivery information, Rewards terms, coupon and price guarantee and site terms. Verify the current terms for the product, seller, store, promotion, payment method and purchase date.

Most eligible Michaels-owned online and receipted store purchases have a 60-day return window. The item generally must be new, unused and in its original packaging, and categories such as Glowforge machines, clearance and cut fabric have different rules.

Many Michaels-owned online purchases can be returned at a store, subject to the item’s restrictions. Products sold by third-party Marketplace or MakerPlace sellers cannot be returned in a Michaels store.

Michaels may attempt to find the purchase through a payment card or Rewards account. If a receipt cannot be located, a valid photo ID is required; an approved return can use the item’s lowest price in the prior 90 days and result in a Store Return Card or exchange.

No. Seller policies control both, but the stated return steps differ. Marketplace returns use an online request and generally a prepaid UPS label; MakerPlace returns require seller coordination and may leave return-shipping costs to the buyer. Check the seller’s policy.

It has conditional in-store and online price guarantees. In-store matching concerns an eligible identical Michaels.com item at checkout, not a competitor price. An eligible online price adjustment may be available within seven days. Exclusions apply.

Comenity Capital Bank issues and services the Michaels card. Michaels’ Rewards terms publish 800-304-3102 for card concerns; verify details against your account statement.