Five Below Reviews & Complaints

Five Below is a U.S. value retailer selling toys, games, tech accessories, beauty items, crafts, snacks and other small goods in stores and online. Some products cost more than $5. Reviews here can describe a positive, neutral or negative experience on ZeroStars’ −5 to +5 scale; 0 is a valid rating. Five Below, Inc. is headquartered in Philadelphia.

Say whether you shopped in a store, ordered for home shipping, placed a buy-online-pick-up-in-store order or used same-day delivery. Describe the item, price, purchase date, store or delivery ZIP code, and what happened. For a return, include whether the merchandise was unopened or defective, whether you had a receipt or online confirmation, and the refund or exchange outcome. Do not publish private payment details or your full order number in a public review.

Five Below directs customers to its High Five Team request form for order, product and store questions. Its Customer Relations help center has articles for returns, shipping, pickup, same-day delivery and gift cards. Five Below asks customers who submit a request to verify their email address to receive a response. The company publishes each store’s phone number and hours through its store locator. Its current customer contact page does not publish a general customer-service phone number, so use the form or your store’s verified number.

Five Below’s return policy accepts eligible unopened or defective merchandise with an original receipt or online order confirmation. Within 90 days of purchase, bring it to any Five Below store for a refund to the original payment method. After 90 days, the company says eligible unopened or defective products may still be exchanged for the same item or another item of equal value with the receipt or confirmation. Gift cards are not returnable.

The published policy requires proof of purchase. If you lost a receipt, Five Below says the High Five Team can help locate one using purchase details; an online invoice can be found through order status. Ask the company about your specific item before assuming a no-receipt return will be accepted.

An eligible online purchase can be returned in a store with its order confirmation. If no store is nearby, Five Below allows ship-to-home purchases to be returned by mail after contacting its team with the order number, items and reason. The customer sends the package to the eCommerce return address and supplies tracking. Five Below says it does not provide a prepaid return label or reimburse return shipping. This mail process is for ship-to-home purchases; it is not an address for general customer complaints.

Five Below says a card refund to the original debit or credit card may take 2–10 business days to appear, depending on the financial institution; the original card must be present for a store refund. A temporary authorization for a canceled same-day delivery order is different from a processed charge. Five Below says that hold usually falls off within one to three days but can take up to seven days, and canceled unavailable items should not be charged.

Large bulk orders handled through stores have separate terms: Five Below describes these sales as final and nonreturnable except when merchandise arrives damaged, defective or incorrect. Check whether your purchase was treated as a bulk order before applying the standard 90-day policy.

Five Below offers free buy-online-pick-up-in-store on eligible local inventory. Most eligible orders are ready the same day, but wait for the ready-for-pickup email before visiting the store. Bring that email with your order number or photo ID. A designated person may pick up with the confirmation. Availability varies by store, and Five Below says it does not offer warehouse ship-to-store for ordinary orders.

Five Below says a pickup order cannot be changed or canceled after placement. If it is not collected, it automatically cancels after seven days and the pending card authorization falls off. Review the store, items and pickup method before submitting the order.

Five Below says most shipped orders arrive in 5–7 business days, though carrier volume can extend this to 10 business days. Check the shipping charge at checkout; tracking can take a few business days to update after the shipping email. If tracking says delivered but you have not received the package, Five Below advises allowing two to three days and then contacting the team with order details by the third day. For a missing, wrong or damaged item, submit a support request with the order and item details.

Five Below also offers same-day delivery from local stores through delivery partners where available. Eligibility depends on the delivery address and the items selected in the website or app; published guidance describes an approximately 10-mile service area and local order cutoffs that vary by day. Confirm the available window and fees at checkout. A same-day order’s pending authorization and final charge can differ if products become unavailable.

Five Below says plastic and electronic gift cards can be used in stores or on its website, but not in its mobile app at the time of this review. Use a browser to redeem one online. Gift cards are not returnable. The company says it does not offer price matching and does not accept ordinary coupons, though it may send occasional promotional codes by email. Check the specific offer and checkout total before placing an order.

Compare experiences with Dollar Tree, Family Dollar, Dollar General or Target. These are separate retailers listed for comparison. Browse more companies in Retail Stores & Shopping.

Official sources checked September 28, 2026: Five Below’s return policy, contact guidance, pickup cancellation guidance, shipping estimates, same-day delivery, bulk order policy, price matching, and corporate correspondence information. Terms can change by product, purchase channel, store, promotion and date.

Eligible unopened or defective products with the original receipt or online order confirmation can be returned to a store for a refund within 90 days. After that, the policy allows eligible exchanges for the same item or equal value. Gift cards and certain large bulk purchases have different rules.

Yes. Bring the eligible item and online order confirmation to a Five Below store within the applicable return window. Ship-to-home purchases may also be mailed back after contacting support, but Five Below does not pay that return postage.

The written policy calls for the original receipt or online confirmation. You can retrieve an online order receipt from order status or ask the High Five Team to locate a store receipt using purchase details. Do not assume a no-receipt refund is guaranteed.

Five Below says it cannot change or cancel a placed pickup order. An uncollected pickup order automatically cancels after seven days, and the pending authorization should fall off.

Its current support page directs customer inquiries to the online request form and does not publish a general support number. Use the official store locator for a specific store’s phone number.

Five Below says it does not price match or accept ordinary coupons. It may send promotional codes through its emails; the offer’s own terms govern.