Bass Pro Shops Reviews & Complaints

Bass Pro Shops sells fishing, hunting, camping, boating and other outdoor gear through stores, online and catalogs. Cabela’s is a related retail brand under the same company, but product, channel and location rules still matter. Share your Bass Pro Shops experience on ZeroStars using the −5 to +5 scale; 0 is also a valid rating. Reviews can be positive, neutral or negative.

Identify the product or service, purchase date, store or online channel, and what happened. For an order issue, describe the promised and actual delivery or pickup dates. For a return, say whether you had proof of purchase, which brand’s store handled it, the payment method and whether you received a refund, exchange or merchandise credit. Avoid posting order numbers, card information and other private details in a public review.

Bass Pro Shops publishes 1-800-227-7776 and customer.service@basspro.com for customer service, and offers live chat. For a store-specific issue, find the location’s own contact information through its official store locator. Keep the confirmation email, tracking and any support correspondence.

Review the cart carefully before placing an online order. Bass Pro Shops says the cancellation button is available for only about five minutes after submission because processing begins immediately. Once that window closes, use customer service or the applicable return process; cancellation is not guaranteed.

Shipping costs and timing depend on the item, destination and service. Bass Pro Shops offers free ship-to-store for eligible merchandise and sends a ready-for-pickup email. Bring your order confirmation and photo ID; only the purchaser or a named authorized pickup person may collect the order. Items shipped directly from a manufacturer and gift cards are not eligible for the ordinary ship-to-store option. Follow the pickup deadline in your email, since an unclaimed order may be sent back for a refund.

If a delivery is missing, damaged or incorrect, check the order status and tracking, save photos of damaged goods and contact Bass Pro Shops promptly. For a return caused by its mistake or damaged or defective merchandise, the company says it will waive a prepaid-label fee or reimburse qualifying standard ground return postage. Packaging-center extras are excluded.

In most cases, an eligible online or catalog purchase can be returned for a refund or exchange within 60 days of purchase with valid proof of purchase, either by mail or at a store. Bass Pro Shops says an eligible purchase may be returned to a Bass Pro Shops or Cabela’s store regardless of which of the two brands sold it. Returns after 60 days are subject to inspection, not an automatic extension. Follow the specific item and channel instructions before mailing a product or visiting a store.

Start an online return from the shipping-confirmation link or your account’s order history to request a label or QR code. Return postage may be deducted or charged for an ordinary change-of-mind return; verify the amount shown in the return flow. For an exchange, Bass Pro Shops recommends returning the item and placing a new order after the return credit is issued. Availability and price can change in the meantime.

With a receipt, the refund usually follows the original payment method, subject to the return rules. One important exception: an online order paid through PayPal can be taken to a retail store, but the store can offer an exchange or gift-card refund rather than refunding PayPal there. If the original method matters, ask customer service for the appropriate mail-return route before returning it. Bank posting times can vary.

Without a receipt or other proof of purchase, an eligible store return may be exchanged for the same item or credited on a gift card at the item’s lowest sale price plus applicable tax. Staff may request a government photo ID, and the retailer can limit or decline such returns. Merchandise credit is different from a refund to a card or cash.

Bass Pro Shops excludes firearms, ammunition and certain other hunting and shooting supplies, treestands, mouth calls and other specified safety-sensitive goods from ordinary returns. Store Bargain Cave purchases are nonreturnable. Used gas-powered items or drones, altered products, installed marine propellers and certain custom orders also have restrictions. Sunglass Hut kiosk purchases must be returned to Sunglass Hut under its own shorter window. Boat-center purchases and warranties may follow separate terms. For an excluded item received damaged, defective or incorrectly shipped, contact customer service rather than assuming there is no help available.

A manufacturer’s warranty is separate from the retailer’s 60-day return window. Bass Pro Shops directs customers to manufacturers for warranty service on many electronics and non-Bass Pro brand rods and reels after that period. Some Bass Pro Shops and Cabela’s branded products carry their own limited warranties, with coverage depending on the product and defect. Keep your receipt and check the product’s warranty terms before requesting service.

The Bass Pro Shops and Cabela’s CLUB Mastercard is issued by Capital One. CLUB Points earn rates depend on the card tier and eligible purchases; terms govern posting, redemption and account standing. The retailer also provides Outdoor Rewards account features. Do not assume a sale price, reward offer or coupon applies to every product or channel.

Bass Pro Shops and Cabela’s gift cards can generally be used across their U.S. stores and websites, subject to the gift-card terms and any required exchange process for a particular card. Protect gift-card numbers and codes: Bass Pro Shops warns that purported businesses or government agencies requesting gift cards as payment may be scams. Check promotions and price-match terms directly before purchasing, especially when an offer appears on social media.

Read ZeroStars reviews of other outdoor and sporting-goods retailers: REI, Scheels and Academy Sports + Outdoors. These are separate companies. Browse the Retail Stores & Shopping category for more experiences.

Official sources checked September 28, 2026: customer-service contact, return policy, return process, return shipping, cancellations, ship to store, CLUB terms and Bass Pro Shops and Cabela’s information. Confirm current terms for the item, purchase channel and location before acting.

Most eligible online or catalog purchases have a 60-day window from purchase with valid proof of purchase. Some products are excluded, and a return after 60 days is subject to inspection. Check the rules for a store or boat-center purchase separately.

Yes, Bass Pro Shops says eligible items may be returned to either company’s store. Specific item, payment-method and country restrictions still apply.

Yes, but a store cannot refund the PayPal payment itself; Bass Pro Shops says it can provide an exchange or gift-card refund there. Contact customer service about mail-return options if you need a refund to the original payment method.

An eligible store return may receive an even exchange or gift-card merchandise credit based on the lowest sale price plus applicable tax. A photo ID may be requested, and the return may be declined.

Bass Pro Shops says the on-screen Cancel Order button is available for roughly five minutes immediately after an order is submitted. Contact customer service quickly if the button is unavailable.

They are excluded from ordinary returns under the published policy. Contact customer service for help if an excluded item arrives damaged, defective or incorrectly shipped.