Cabela’s Reviews & Complaints

Cabela’s sells outdoor equipment, hunting and fishing gear, clothing and footwear through its stores and website. Cabela’s and Bass Pro Shops are related brands within the same retail organization, but they retain separate websites and customer-service contact routes. Share a Cabela’s review on ZeroStars using the −5 to +5 scale. A 0 rating is valid, and reviews may describe positive, neutral or negative experiences.

Name the product or service, date, purchase channel, store location if relevant, and the outcome. For a delivery problem, include the order and tracking timeline without publishing private numbers. For a return, describe the item condition, proof of purchase, payment method, store or mail route, and whether the outcome was a refund, exchange or merchandise credit. If your issue involves a boat center, CLUB card or manufacturer’s warranty, identify that separately.

Cabela’s publishes 1-800-237-4444, customer.service@cabelas.com and live chat for customer service. The official store locator provides local contact details. Keep your confirmation email and any customer-service case information when asking about an order.

Cabela’s says online orders begin processing immediately. The Cancel Order button appears on the order-confirmation screen for a five-minute window after checkout; once it expires, changes or cancellation are generally unavailable. Check the item, address and payment before placing the order.

Shipping rates, time frames and restrictions depend on the product and destination. Cabela’s offers free ship-to-store for eligible merchandise at participating U.S. locations. Wait for the ready-for-pickup email, bring confirmation and photo ID, and make sure the collector is the purchaser or a named authorized pickup person. Manufacturer-shipped merchandise and gift cards do not qualify for the ordinary ship-to-store option. The pickup deadline is in the email; an unclaimed order may be returned to the warehouse for a refund.

For a missing, incorrect or damaged shipment, review tracking and contact Cabela’s promptly. Retain packaging and photographs for damage claims. If a return results from damaged or defective merchandise or an order mistake, Cabela’s says it will waive its prepaid-label fee or reimburse qualifying standard ground return shipping. Extra fees charged by packaging centers are excluded.

In most cases, an eligible Cabela’s online or catalog purchase can be returned within 60 days of purchase with valid proof of purchase for an exchange or refund, by mail or in a store. Returns after 60 days are evaluated on an inspection basis. Under the published cross-brand policy, an eligible Cabela’s purchase may be returned at Bass Pro Shops and vice versa. U.S. and Canadian purchase channels have different rules; merchandise bought at a Canadian Cabela’s store or cabelas.ca must go through Cabela’s Canada.

You can start an online return with the order number and associated email, or use the link in the shipping email or your account order history to request a label or QR code. A prepaid label is available for eligible returns, but ordinary return shipping is not necessarily free; review the charge in the return flow. If you need a different size or item, ask about exchange eligibility or return and place a new order. Prices and stock may change.

With a qualifying receipt, a return generally goes back to the original payment method. A store return without a receipt may instead receive an even exchange or merchandise credit on a gift card, calculated using the item’s lowest sale price plus applicable sales tax. Staff may request government photo ID and can limit or decline returns without proof of purchase. A gift-card credit is different from a card or cash refund.

Cabela’s says PayPal and Masterpass are not currently available as payment methods on cabelas.com. PayPal orders placed through basspro.com can be returned at a store, but a store cannot refund the PayPal account; it can offer an exchange or gift-card refund. For a refund to PayPal on a Bass Pro Shops order, use the returns-center instructions instead. Refund posting time varies with the payment provider.

The general return window does not cover every item. Firearms, ammunition, black powder and certain components, treestands, blowguns and mouth calls are among the ordinary-return exclusions. Store Bargain Cave purchases, installed marine propellers, altered products and some custom orders are restricted. Gas-powered items and drones must remain unused, without fuel or oil added, and have their original packaging and accessories to qualify under the stated conditions. Sunglass Hut kiosk purchases follow Sunglass Hut’s separate 30-day route. Certain bikes may carry a restocking fee; check the product notice.

If an excluded item arrives damaged, defective or incorrectly shipped, contact customer service for help. Product warranties are separate from retailer returns: some Cabela’s and Bass Pro Shops branded rods, reels, footwear and other goods carry limited defect warranties, while manufacturers handle many third-party electronics and fishing products after 60 days. Boat-center purchases and service may follow distinct terms. Keep dated proof of purchase and review the specific warranty.

The Cabela’s CLUB Mastercard is issued by Capital One and earns CLUB Points on eligible spending according to card tier and current terms. Points can be redeemed for qualifying purchases at Bass Pro Shops and Cabela’s, but do not pay the credit-card balance or convert to cash. Account and card service are distinct from merchandise customer service. Promotional discounts and prices may differ by item, location or channel; check the offer and price-match policy before purchase.

Bass Pro Shops and Cabela’s gift cards can generally be redeemed across their U.S. retail and online channels, subject to the card’s terms. Protect card codes, and be wary of anyone claiming a government agency or business requires gift cards as payment.

Read about the related brand Bass Pro Shops, or compare experiences at separate retailers REI and Scheels. Browse the Retail Stores & Shopping category for more company reviews.

Official sources checked September 28, 2026: customer service, returns and exclusions, return process, return shipping, cancellations, payment methods, ship to store, warranties and CLUB terms. Verify current terms for your purchase and location.

Most eligible online or catalog purchases with proof of purchase may be returned within 60 days of purchase. Exclusions apply, and returns after 60 days are subject to inspection rather than automatically accepted.

Yes, the published policy allows eligible purchases to be returned at either U.S. brand’s stores. Follow product, payment and country-specific restrictions.

Cabela’s currently says PayPal is unavailable on cabelas.com, though basspro.com accepts it. A Bass Pro Shops PayPal order returned to a store cannot be refunded to PayPal there; the store can offer an exchange or gift card.

An eligible store return may qualify for an even exchange or gift-card merchandise credit at the lowest sale price plus applicable tax. A photo ID may be required, and Cabela’s can decline the return.

Use the Cancel Order button on the confirmation screen within five minutes of placing the order. After that window, Cabela’s says it generally cannot change or cancel the order.

No. Warranties address covered defects under product-specific terms; the ordinary return window and exclusions are separate. Manufacturer warranty service may be needed after 60 days for eligible third-party items.