Sportsman’s Warehouse Reviews & Complaints

Sportsman’s Warehouse sells hunting, fishing, camping, footwear and outdoor gear through its stores and online. Its parent is Sportsman’s Warehouse Holdings, Inc. A proposed merger with the parent of Bass Pro Shops and Cabela’s was terminated in 2021, so those retailers have separate ownership, orders and return policies. Share a Sportsman’s Warehouse review using ZeroStars’ −5 to +5 scale. A 0 rating is valid, and experiences can be positive, neutral or negative.

Describe the product, purchase date, store or online channel and outcome. For a pickup or shipping issue, include the order timeline and whether you contacted support. For a return, identify the receipt or gift receipt, item condition, payment method and result. If your issue involves a firearm transfer, an oversized shipment, a price match or Explorewards, mention the applicable service without publishing private order or card details.

Sportsman’s Warehouse lists 1-800-286-3076 for customer support and provides an online contact form. The published customer-care hours are Monday through Saturday, 8 a.m. to 6 p.m. Mountain Time, and Sunday, 9 a.m. to 3 p.m. Mountain Time, except listed holidays. Use the store locator for help with a particular location. Keep the order confirmation, tracking and support case details.

Order changes and cancellation depend on processing status. Contact customer support promptly if an order is wrong or appears unauthorized. A canceled order cannot simply be reinstated, and a gift-card-funded canceled order may require a call to restore the gift card balance. Review the order and account status before placing a replacement.

Sportsman’s Warehouse says eligible ship-to-store orders typically ship free and most qualifying online ship-to-home orders over $75 receive free shipping. Hazardous, oversize and extra-oversize items and some destinations have exclusions or different fees; confirm the checkout terms for your order. For Buy Online Pick Up In Store and Ship to Store orders, the store generally holds the item for up to 14 days after the ready email. After that, it may return the item to inventory and initiate a refund; the company advises allowing seven to ten business days for that pickup refund to appear.

If an order arrives damaged, incomplete or with a delivery error, Sportsman’s Warehouse asks customers to contact support within three days of receipt. Photograph the item and packaging, retain the shipping materials, and note visible damage on the delivery receipt or bill of lading when one is required. Do not ship a damaged item back before receiving instructions, since the carrier’s claim may require inspection.

Sportsman’s Warehouse says eligible purchases from its stores or website may be returned or exchanged within 30 days of purchase. Merchandise must be in resalable condition with original packaging and an original sales or gift receipt. A gift receipt supports an exchange or gift card, while a valid purchase receipt generally supports a refund to the original payment method. The company may limit or decline returns without valid proof of purchase or identification; no-receipt returns are not guaranteed.

Its support policy also provides a holiday extension for eligible purchases made November 1 through December 31: they may be returned or exchanged through January 31 with a receipt or gift receipt and resalable merchandise. Check current holiday terms and item exclusions. Online purchases can be handled through customer service, a local store or the applicable mailed-return process. Many shipments include a prepaid return label, but that does not by itself establish that all return costs or original shipping charges are refundable. Include the return form, original materials and the items covered by the label. For an exchange online, follow support instructions or return and reorder to avoid an out-of-stock replacement.

Ordinary returns exclude firearms, ammunition, certain components and hazardous products, silencers, underwear and other listed goods, gasoline-engine products, certain food and water-purification goods, batteries, and clearance or final-sale items. Details vary by product; inspect the policy before purchase. Sportsman’s Warehouse specifically advises inspecting a firearm before transfer because it generally cannot accept a return after transfer. Defects after transfer may require manufacturer warranty service. A product warranty is separate from the store’s return policy.

Oversized items have additional inspection and freight rules. A new, unused oversized item may qualify for a return within 30 days of delivery, subject to original materials and conditions. A return because you miss delivery, refuse without inspection or simply change your mind can incur return freight, and deductions can apply if the item arrives back in different condition. Ask customer service for the cost and method before shipping a large item.

With valid proof of purchase, an eligible refund generally follows the initial payment method; a recipient returning a gift receives gift-card credit. Original shipping charges usually are not refunded for an ordinary return. When damage, a defect or the wrong item caused the return, Sportsman’s Warehouse says it may reimburse ground return shipping and refund eligible merchandise and shipping charges. Retain the return postage receipt and get instructions before sending a damaged item.

The Best Price Guarantee says Sportsman’s Warehouse will beat a verified lower advertised price by 1% on an identical, in-stock item from a qualifying local retailer or selected online seller. The competing offer must be current and verifiable; clearance, club-only prices, coupons, certain promotions and other exclusions do not qualify. For a sportsmans.com purchase, contact customer service about a price match before buying.

Its Explorewards loyalty program earns points on eligible purchases, with program terms governing redemption and activity. The separately offered Explorewards credit card has its own application and issuer terms; a rewards account and a credit-card dispute are different support issues. If you spot an unauthorized order, contact the retailer and your card issuer promptly and secure the account password.

Sportsman’s Warehouse Holdings, Inc. continues to report its own results as a public company. Although it announced a proposed transaction involving the Great Outdoors Group in 2020, the parties terminated the merger agreement in December 2021. Bass Pro Shops and Cabela’s remain competing retailers, not customer-service or return locations for Sportsman’s Warehouse purchases.

Compare experiences with separate outdoor retailers Bass Pro Shops, Cabela’s, REI and Scheels. Explore the Retail Stores & Shopping category for other company reviews.

Official sources checked September 28, 2026: return policy and delivery claims, return policy and holiday window, online returns, support contact, shipping offers, pickup deadline, price matching, Explorewards and merger termination. Confirm terms for the item and purchase date.

The standard window is 30 days from purchase for eligible store and website goods in resalable condition with original packaging and a sales or gift receipt. A holiday extension may apply to eligible November and December purchases. Product exclusions still apply.

The retailer directs customers to customer service or a local store for an online return; shipped items brought to a store remain subject to the published return terms. Check the item’s restrictions before visiting.

The company reserves the right to limit or decline returns and exchanges without valid proof of purchase or identification. Ask customer service about your specific transaction; do not assume a cash refund.

Report it to Sportsman’s Warehouse within three days of receipt. Keep the packaging, take photographs, note damage on delivery paperwork when applicable and wait for return instructions.

Buy Online Pick Up In Store and Ship to Store orders are generally held for up to 14 days after the ready-for-pickup email. The retailer then returns unclaimed items to inventory and initiates a refund.

No. Their proposed parent-company merger was terminated in 2021. They maintain separate stores, support and return policies.