Miele Reviews & Complaints

Miele reviews cover household dishwashers, washers, dryers, cooking appliances, refrigeration and coffee machines, along with warranty claims, repairs and customer service. Share positive, neutral or negative experiences on ZeroStars’ −5 to +5 scale. A rating of 0 is valid for a neutral or mixed experience.

Miele remains owned by the Miele and Zinkann families. It is a separate company from Bosch, Whirlpool and Haier. This page focuses on U.S. household-appliance experiences. Identify vacuum cleaners, marine appliances or Miele Professional equipment clearly because their service and warranty arrangements may differ.

For other household brands, see Bosch Home Appliances, KitchenAid and Electrolux, or browse the Appliances category.

Include the product type, model, approximate age and seller. For dishwashers, describe cleaning, drying, cycle choices and loading. For laundry appliances, explain wash results, drying time, load size and maintenance. For ovens, refrigeration or coffee machines, identify the function involved and whether the issue is repeatable. If the Miele app is involved, distinguish a connectivity problem from the appliance’s basic operation.

A positive review can explain dependable performance, helpful advice or a successful repair. A neutral review can describe satisfactory results with limitations. For complaints, include dates, service visits, charges, parts delays and the eventual outcome. Explain what Miele did, what the retailer or installer did, and what resolution you sought. Avoid publishing private case documents, full serial numbers or home addresses.

Use your Miele account to register products and retain the receipt and installation records. The official manual finder accepts a full model name or serial number. If a model search fails, try the serial number or ask support for the correct document.

Miele’s current U.S. domestic-appliance warranty lists two years from purchase for eligible household products bought from authorized sellers. Sealed refrigeration systems receive five years of parts and labor, followed by five years of parts-only coverage. Cosmetic coverage is 60 days, with exceptions. Vacuum cleaners and most professional equipment have separate terms.

Listed exclusions include improper installation or maintenance, misuse, ordinary wear, consumables, specified damage and losses such as spoiled food. Inaccessible built-in installations and exceptional transportation can create additional costs. Check the terms applicable to your model, purchase and use; an extended plan is a separate coverage arrangement.

Before approving work, ask support to identify the coverage being used and explain any denied item in writing. Keep the diagnosis and invoice. A long component warranty does not necessarily cover the entire appliance or labor for the same period.

The Miele repair page offers troubleshooting, remote assistance and technician booking. Online appointments depend on your service location; you can also call 888-996-4353. Describe the symptoms and any error code, and have the model, serial number and purchase record ready.

For repairs outside warranty, the page currently lists a $160 trip fee, labor starting at $160 per hour with a higher rate in specified states, and separate parts charges. Confirm the rate and billing terms for your location before booking. Ask whether a diagnostic visit, unsuccessful remote session or follow-up visit will be charged; do not assume an appointment request means free service.

Use Miele’s original spare-parts directory for kitchen, laundry and vacuum parts and the complete catalog. Match parts to the exact appliance. For a warranty claim, confirm authorization before buying a part or hiring an outside technician. A parts order, independent repair and manufacturer-approved service visit are different transactions.

After a visit, request the technician’s findings, work completed, parts ordered and next step. If the symptom returns, reference the prior work order and ask what repair coverage applies.

Miele’s published general terms state a no-return policy for direct consumer sales. They allow customers to request cancellation or modification before delivery begins, but do not guarantee acceptance. Check the terms for your actual order and any specific offer before purchase; do not assume a standard 30-day return window.

A manufacturer warranty claim is separate from a change-of-mind return. If a retailer sold the appliance, ask that retailer about its return or exchange policy. Report damage promptly with photographs and preserve the delivery paperwork rather than waiting for a routine repair appointment.

Miele’s delivery and installation page describes delivery, optional professional installation and old-appliance removal. Confirm which services are included in your written order, who performs them, and any access, cabinetry, utility or removal requirements. Do not assume every delivery includes installation or disposal.

If a dealer or separately hired contractor handles installation, keep its invoice and pursue its workmanship commitments with that provider. Where a product defect and installation problem are disputed, request a written diagnosis before deciding which party should handle the next step.

Contact customer support with the existing case number, a short timeline and the specific result you are requesting. Ask who is responsible for the next action and when to follow up. Keep copies of messages, estimates and service reports.

The warranty provides a written escalation route to Miele’s Dispute Settlement Representative at the address below. Include model and serial numbers, seller, service provider, purchase date, problem details and your contact information. This is a warranty-service route; retailer refunds and third-party protection plans require their own contacts.

Check your exact model and serial number in the CPSC recall database and confirm any applicable notice with Miele. For example, a May 2008 recall covered specified T 9820 gas dryers because of gas-leak and fire risks. It instructed affected owners to stop use and arrange an authorized inspection and repair if needed.

That historical notice does not apply to every Miele dryer and is not a complete recall list. Follow the individual notice’s instructions, including any stop-use direction, and verify assistance for older products through current support. Recall remedies and ordinary warranty repairs follow different processes.

Official sources checked September 29, 2026. Linked sources include Miele’s U.S. contact, repair, parts, manual, warranty, sales and installation pages; its corporate ownership information; and CPSC recall records.

Miele is owned by the Miele and Zinkann families. It is separate from the other appliance brands linked on this page.

Current domestic terms list two years, with separate refrigeration, cosmetic, vacuum and professional-product provisions. Check your applicable documents.

Use the official repair page or call 888-996-4353. Confirm availability, authorization and charges for your location before approving service.

The published general terms state a no-return policy for direct consumer sales. Check your order’s specific terms and contact Miele promptly about defects or cancellation requests. Retailer purchases follow the seller’s process.

Miele’s manual finder searches by model or serial number. Its spare-parts page links to product categories and the complete catalog. Confirm the exact part and service requirements before ordering.

Yes. Rate your experience from −5 to +5, including 0 for a neutral or mixed outcome. Explain the appliance performance and customer-service result behind your rating.