Fisher & Paykel Reviews & Complaints

Fisher & Paykel reviews can cover DishDrawer dishwashers, refrigerators, ranges, ovens, ventilation, laundry appliances, warranty claims, repairs and customer service. Share a positive, neutral or negative experience on ZeroStars’ −5 to +5 scale. A rating of 0 is valid for a neutral or mixed experience.

Fisher & Paykel is a New Zealand-founded appliance brand within Haier’s appliance portfolio. This page concerns Fisher & Paykel Appliances and its U.S. owner support. Shared ownership does not make another brand’s customer service operation or warranty terms interchangeable with Fisher & Paykel’s.

For related experiences, visit Haier, GE Appliances, Miele and Bosch Home Appliances, or browse the Appliances category.

Include the appliance type, model, approximate purchase date and length of ownership. Useful details include DishDrawer loading and cleaning results, drying, refrigerator temperature consistency, ice production, cooking performance, controls and operating noise. For a connected appliance, explain whether the issue involved SmartHQ setup or the appliance’s basic operation.

For a repair experience, describe appointment timing, communication, the diagnosis, parts availability, charges and whether the problem was resolved. Give credit for successful repairs or helpful support as well as documenting problems. A mixed review can explain both strengths and disappointments. Identify the manufacturer, retailer, delivery company or installer responsible for each part of the experience, and distinguish your observations from a technician’s findings. Do not post full serial numbers, private contact information or payment details.

Use official U.S. product registration. Keep your receipt, purchase and installation dates, model, product code, serial number and service invoices together.

The U.S. help and support hub links to user guides, installation and parts manuals, troubleshooting and SmartHQ support. Select the exact appliance model before following care, loading, detergent, filter or installation instructions. If a label is difficult to locate, use the model-code guidance linked from the contact page or ask Customer Care for help.

The U.S. warranty page describes a two-year limited parts-and-labor warranty for new consumer appliances, measured from the first consumer’s purchase date. Additional component protection varies. Its refrigeration summary says parts-only while its detailed limited-warranty section describes sealed-system parts and labor through year five. Confirm the applicable booklet and labor coverage with Customer Care before authorizing a claim.

Exclusions include nondefect service calls, installation corrections, normal maintenance, misuse, unauthorized repairs and certain travel costs. Alaska has special shipping or technician-travel provisions. Warranty service must use Fisher & Paykel or its authorized agent. Keep purchase evidence and request a written coverage decision.

For eligible washing machines, the listed additional SmartDrive motor protection is parts-only and excludes the controller and labor. Longer component coverage is not whole-appliance coverage. A retailer protection plan is a separate agreement with its own administrator and claim requirements.

Start at Book a Service or call Customer Care. The support hub can help you arrange a Fisher & Paykel technician or authorized service partner and track an existing booking. Have the appliance identifiers, symptoms, error messages, purchase evidence and prior repair history ready.

Confirm availability for your address and whether the appointment is with the manufacturer or an authorized partner. Before agreeing to work, ask for diagnostic, travel, labor and parts charges, and confirm which costs require payment if the fault is not covered. Obtain the relevant plan administrator’s approval before using a third-party protection plan.

The published service warranty provides 12 months of protection for service carried out and invoiced by Fisher & Paykel, including parts used, subject to exclusions. Ask an independent provider for its own written repair guarantee.

The official parts and accessories area and owner resources help identify compatible items. Fisher & Paykel’s U.S. terms also direct spare-parts orders to 888-936-7872. Match the model and product code before buying filters, racks, seals or other replacements.

Ask support how a potential warranty part should be supplied before placing an independent order. A parts purchase and an authorized repair are different transactions; do not assume installation labor or a self-purchased component will be reimbursed. Follow any requirement for qualified installation in the product documentation.

For direct website orders, Fisher & Paykel’s contact page says delivery availability is checked during purchase. Its delivery team contacts customers to arrange delivery when an order is ready. Confirm access restrictions, stairs and any removal service in advance; the page says an old appliance must be disconnected before collection.

The U.S. online sales terms state that advertised prices exclude installation and delivery or handling charges unless otherwise stated. The cancellation policy specifies 14 days from ordering and strict unopened, original-condition requirements. Read the complete policy and request instructions before returning anything; faulty or damaged goods require the applicable process.

Those direct-order terms should not be applied to purchases from another retailer. Ask your actual seller about returns, exchanges, delivery damage and cancellation. A manufacturer warranty claim is separate from a retailer return. Confirm who will handle electrical, gas, water, drainage, cabinetry and appliance securing, and keep the installer’s written scope and records.

A CPSC recall dated April 16, 2026 covers specified Fisher & Paykel RGV3 professional gas ranges. Delayed oven ignition can allow gas to accumulate and combustion to force the door open, creating a burn hazard. Match your model and serial number to the notice; it does not cover every range.

Owners of affected units should immediately stop using the ovens and arrange a free inspection and in-home ignitor repair. The notice permits continued use of cooktop burners on those recalled ranges. Contact 866-936-7327, Monday–Friday, 8 a.m.–8 p.m. Eastern, or techphotos@fisherpaykel.com with the subject “Ignitor Inspection.” The manufacturer’s recall page provides further instructions. Check CPSC for other applicable notices.

Give Customer Care your case number, appliance identifiers, purchase evidence, service invoices and a short timeline. State the outcome you are requesting and ask for a case review or supervisor if earlier contacts have not resolved the issue. Request written reasons for denied coverage or proposed charges. Keep retailer and installer disputes with the relevant company’s records. The CPSC recall notice includes a complaint route for difficulty obtaining the recall remedy.

Official sources checked September 29, 2026. Sources include the linked U.S. support, warranty, service, registration, parts, sales terms and recall resources, plus Haier’s company history. Confirm the terms and service availability that apply to your appliance and location.

Fisher & Paykel Appliances is part of Haier’s appliance portfolio. Use Fisher & Paykel’s U.S. support channels and your product’s warranty documents for a claim.

Use the official service booking page or call Customer Care. Confirm the provider, appointment availability, authorization and any charges before work begins.

Not always. Ask support to identify the exact warranty provision and confirm labor, travel and other charges in writing for your model and claim.

Use the manuals link in the U.S. help and support hub and select the exact model. Match the product code where needed to avoid using instructions for a different generation.

Contact the retailer about its own return or exchange policy. Direct website order terms and manufacturer warranty service are separate processes.

Yes. Ratings run from −5 to +5, including 0 for a neutral or mixed experience. Explain the appliance performance, support experience and eventual outcome behind your rating.